File: D:/hMailServer/Data/sarahharvey.com/bob/C3/{C364446F-38F2-44FA-8796-05CA97C94536}.eml
Received: from mta.email.tfl.gov.uk (mta.email.tfl.gov.uk [13.111.19.60])
by mail.itpartnership.com with ESMTPS
(version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256)
; Thu, 12 Sep 2024 14:30:01 +0100
Received: by mta.email.tfl.gov.uk id hsbmdi2fmd4t for <bob@sarahharvey.com>; Thu, 12 Sep 2024 13:29:58 +0000 (envelope-from <bounce-150_HTML-32755575-1763409-100001609-12029@bounce.email.tfl.gov.uk>)
Reply-To: "Email Replies Transport for London" <reply-fe9115777367007d7c-150_HTML-32755575-100001609-12029@email.tfl.gov.uk>
From: "Transport for London" <Transport_for_London@email.tfl.gov.uk>
To: <bob@sarahharvey.com>
Subject: Cyber security incident update
Date: Thu, 12 Sep 2024 14:29:58 +0100
Message-ID: <d56f1ff2-dac4-4074-806e-4653b734d3f5@dfw1s10mta7.xt.local>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_1190_01DB0527.8651C1D0"
X-Mailer: Microsoft Outlook 16.0
List-Unsubscribe: <https://click.email.tfl.gov.uk/subscription_center.aspx?jwt=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJtaWQiOiIxMDAwMDE2MDkiLCJzIjoiMzI3NTU1NzUiLCJsaWQiOiIxNTAiLCJqIjoiMTc2MzQwOSIsImpiIjoiMTIwMjkiLCJkIjoiMTAwMjEyIn0.LbMORz63XBhTLLXQ9HkQAOC0EBFGoRsN1jqAklGvEUE>, <mailto:leave-fd551575750b5c392848-fe581772726101787211-fe9115777367007d7c-fe3e15707564047c731479-ff01157275660d@leave.email.tfl.gov.uk>
Thread-Index: AQFI6rcdlI9f+kaRewVQTlsaQsL6Hg==
X-OlkEid: 00000000CC09373165EA424894A88D7C135300090700C3B68E10F77511CEB4CD00AA00BBB6E600000000000B0000D183466580A1B347A2E41C229F5BDB7400000000C8400000E26AD5E203B9B046A411A43470ED61A9
X-SFMC-Stack: 10
x-job: 100001609_1763409
This is a multipart message in MIME format.
------=_NextPart_000_1190_01DB0527.8651C1D0
Content-Type: text/plain;
charset="utf-8"
Content-Transfer-Encoding: 8bit
We are currently dealing with an ongoing cyber security incident.
Can't see this email? View online
<https://view.email.tfl.gov.uk/?qs=fde749810ab31a09db10c2476c768429603a6e5501e723e3789426577e636218133d9b7e3d4ddbde40dfb8e529b2680d891590d64f76570f091ea83c57948b8b30c426e44d1cbe49fc6680cbd4ee009a>
<https://click.email.tfl.gov.uk/?qs=e74b9630e365ebbe5cc8671bee50905afbbfd355074bca918ad76c03d25a83f94b70a3533b5daaaf9635dfb83a9a614bdfc3798a23b6130fa3afb85eaded8a42>
Menu <https://click.email.tfl.gov.uk/?qs=e74b9630e365ebbe3d5d788cfca283537ba8988
ae93dc184c52fb83c0480be07addac3013329c259776d6f70b88a65137d200d6eae511523e92f33bf2f7ce7c0>
Plan
<https://click.email.tfl.gov.uk/?qs=e74b9630e365ebbe882472a62c085090897c1fbd5b37337dbf155e6359f3cd470d4918971ba1f33fb96483f3d57e1d8d4b7f78188ab7a4f7360e44cf3a4e8efa>
Status
<https://click.email.tfl.gov.uk/?qs=e74b9630e365ebbeac13b9d506d4fbcaa5ad1ef462dd731359bd2567bac92d3bc84f74e1b0755d4639db6ddf501b5aa91f084ca40cc99761e8b7631f5877f5bf>
Visiting
<https://click.email.tfl.gov.uk/?qs=e74b9630e365ebbe9212cdb689817356cd3e1be6adf12c6f60aad7cbee6163a211880fd664e7bb74c3260d173b779364081e0187b7888c1d7c37a880f6c6e370>
Transport for London
<http://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/2/1ce1e14f-72d9-4741-8dec-e8e2aff0d996.png>
Dear Mr Home,
We are currently dealing with an ongoing cyber security incident. The
security of our systems and customer data is very important to us, and we
have taken immediate action to protect our systems.
We identified some suspicious activity on Sunday 1 September and took action
to limit access. We are conducting a thorough investigation into the
incident, alongside the National Crime Agency and the National Cyber
Security Centre.
Although there has been very little impact on our customers so far, the
situation is evolving and our investigations have identified that certain
customer data has been accessed. This includes some customer names and
contact details, including email addresses and home addresses where
provided.
Some Oyster card refund data may have also been accessed. This could include
bank account numbers and sort codes for a limited number of customers
(around 5,000).
If you are affected, we will contact you directly as soon as possible as a
precautionary measure, and will offer you support and guidance.
We are doing all we can to protect our services and secure our systems and
data. Our proactive measures mean that:
* Live Tube arrival information is not available on some of our digital
channels, including TfL Go and the TfL website. In-station and journey
planning information is still available
* Applications for new Oyster photocards, including Zip cards, have been
temporarily suspended. If you want to replace a lost photocard, please call
us on 0343 222 1234, 08:00-20:00 every day, and select option 1 (charges may
apply
<https://click.email.tfl.gov.uk/?qs=e74b9630e365ebbe9d0d46197d99fce384c7f874d563f0f462ef3d9121f3b9fe588f0be09655be4f4d6a98e90ba6de628f96d2cdb06c7bbed3b2fe4e5e1a88f9>
)
* If you have been unable to apply, please continue making your journeys as
usual and keep a record of any fares paid. We may be able to arrange a
refund once the incident has been resolved and you receive your new
photocard
* If you travel using a contactless payment card, you won’t be able to
access your online journey history
* Currently we are unable to issue refunds for incomplete pay as you go
journeys made using contactless, so always remember to touch in and out.
Oyster customers can self-serve online.
Many of our staff have limited access to systems and as a result there will
be some delays responding to any online enquiries.
We’re also undertaking an all-staff IT identity check. Although we don’t
expect any significant impact to customer journeys as we carry out this
process, temporary and limited disruption is possible to some services.
Please check before you travel.
We will continue to keep you updated. We are sorry for the inconvenience
this incident may cause and thank you for your patience.
Yours sincerely
Customer Information Team
Transport for London
<https://click.email.tfl.gov.uk/?qs=e74b9630e365ebbea06023b6acbd5fb106ee2003fea81b2e7fe96e3a5a39364c4ba5249c8b7fefe82b592d9b8a207d4dd6118d0046c64411d3f0ccc2fcf8fcd6>
<https://click.email.tfl.gov.uk/?qs=e74b9630e365ebbeb4d2f6de8595e76791694ded2241388565b48341299b2e862fc8d74dbc85b8a2cec15a0f21716b78ba3b2dd17030c151ac14acf045741edd>
<https://click.email.tfl.gov.uk/?qs=e74b9630e365ebbe1410d2d640f9040c456a061868304fca3f538e52740713e9ac7209242df2ed6547eebadb0ee29ba1685205248fabe45a8eade4cee6eaa640>
<https://click.email.tfl.gov.uk/?qs=e74b9630e365ebbe065d99df80a0ab8624d4c5e568d2626c48f8bbc3595a3e80e925c02ed6121d79a6336419982647745c46fc5924f12f8d85e3db0911fb8b01>
<https://click.email.tfl.gov.uk/?qs=e74b9630e365ebbe89854de90fda1ad26c53a7160a6719d830f12242f1a0c9cef6b226868db4e24e15cd978a76e1b53c18324239182a2157688aa6a0e3d95769>
© Transport for London. These are our getting around London email updates.
If you no longer wish to receive these emails, you can
<https://click.email.tfl.gov.uk/?qs=e74b9630e365ebbebce3ba68ba12b30c2adf041d404b9d89e9553228f153a072dfdad420fe7409a15e946f9ac64de546f9b46af937a5ed1c8d5a1813a328ace9>
unsubscribe
<https://click.email.tfl.gov.uk/open.aspx?ffcb10-fe9115777367007d7c-fe56167775600c757013-fe3e15707564047c731479-ff69157575-fe581772726101787211-ff01157275660d&d=100212&bmt=0>
------=_NextPart_000_1190_01DB0527.8651C1D0
Content-Type: text/html;
boundary="IR8JKeaiYhfJ=_?:";
charset="utf-8"
Content-Transfer-Encoding: quoted-printable
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" =
"http://www.w3.org/TR/html4/loose.dtd">
<html lang=3D"en">
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; =
charset=3DUTF-8">
<meta name=3D"viewport" content=3D"width=3Ddevice-width, =
initial-scale=3D1">
<meta name=3D"x-apple-disable-message-reformatting"/>
<meta http-equiv=3D"X-UA-Compatible" content=3D"IE=3Dedge">
<meta name=3D"format-detection" content=3D"telephone=3Dno">
<title>TfL</title>
<style>u+.body .gmail{margin-right:20px;padding-right:20px;}u+.body =
.gmailImage{min-width:600px!important;}
</style>
<style>th{font-weight:normal!important;}
@media screen and =
(max-width:599px){.full-width{width:100%!important;}.hide{display:none!im=
portant;}.mobcenter{text-align:center!important;}}
@media screen and (max-width:599px){.paragraph{width:100%!important;}}
@media screen and (max-width:599px){.h1-header{}}
@media screen and (max-width:599px){.h3-header{}}
@media screen and =
(max-width:599px){.logos{width:100%!important;float:left;text-align:cente=
r!important;}.logos img{margin:10px =
auto;}.logo-box{width:100%!important;}}
@media screen and =
(max-width:599px){table.two-column.column-one{}table.two-column{width:100=
%!important;}.full-row{width:100%!important;float:left!important;font-wei=
ght:normal!important;}.text-image-two-column{width:100%!important;}.mobil=
e-0{width:0px!important;display:none;}}
@media screen and =
(max-width:599px){table.two-column.column-one{}table.two-column{width:100=
%!important;}.full-row{width:100%!important;float:left!important;font-wei=
ght:normal!important;}.two-column-text{margin-left:0px!important;}.text-i=
mage-two-column{width:100%!important;}.mobile-0{width:0px!important;}}
@media screen and =
(max-width:599px){table.two-column.column-one{}table.two-column{width:100=
%!important;}.full-row{width:100%!important;float:left!important;font-wei=
ght:normal!important;}.two-column-text{margin-left:0px!important;}.text-i=
mage-two-column{width:100%!important;}.mobile-0{width:0px!important;}}
@media screen and (max-width:599px){.social-footer-logos =
img{width:45px!important;}.social-footer{width:100%!important;}}
@media screen and =
(max-width:599px){.logos{width:100%!important;float:left;text-align:cente=
r!important;}.logos img{margin:10px =
auto;}.header-logo{width:100%!important;}}
@media screen and =
(max-width:599px){.tlf-image{width:100%!important;}.image-holder{width:10=
0%!important;}}
@media screen and =
(max-width:599px){table.two-column.column-one{}table.two-column{width:100=
%!important;}}
@media screen and =
(max-width:599px){.preview-text{width:100%!important;}.preview-text =
p{width:100%!important;text-align:center!important;margin-bottom:15px!imp=
ortant;}table.two-column.column-one{}table.two-column{width:100%!importan=
t;}.preview-text-align =
p{text-align:center!important;margin:0!important;}.mobile-hide{width:0!im=
portant;}}
@media screen and (max-width:599px){.tfl-footer{width:100%!important;}}
<style type=3D"text/css" =
id=3D"hs-inline-css">body{margin:0!important;padding:0!important;-webkit-=
text-size-adjust:100%!important;-ms-text-size-adjust:100%!important;-webk=
it-font-smoothing:antialiased!important;}img{border:0!important;outline:n=
one!important;}p{Margin:0px!important;Padding:0px!important;}table{border=
-collapse:collapse;mso-table-lspace:0px;mso-table-rspace:0px;}td,a,span{b=
order-collapse:collapse;mso-line-height-rule:exactly;}img =
td,div{line-height:normal;}.ExternalClass *{line-height:100%;}div .inn =
a:hover{color:#e6b705!important;}
@media only screen and (min-width:481px) and =
(max-width:599px){.em_wrapper{width:100%!important;}.em_wrapper tr td =
th{display:block!important;width:100%!important;clear:both!important;}.em=
_hide{display:none!important;}div[class=3Dem_hide_desktop]{display:table!=
important;float:none!important;width:100%!important;overflow:visible!impo=
rtant;height:auto!important;}#em_drop:checked+.inn{margin-top:0%;}div =
.link{position:relative!important;width:100%!important;padding:0px!import=
ant;right:0px!important;top:0px!important;overflow:hidden!important;heigh=
t:auto!important;}div .inn{margin-top:-100%;padding:0px =
10px!important;overflow:hidden!important;}}
@media only screen and =
(max-width:480px){.em_wrapper{width:100%!important;}.em_wrapper tr td =
th{display:block!important;width:100%!important;clear:both!important;}.em=
_hide{display:none!important;}div[class=3Dem_hide_desktop]{display:table!=
important;float:none!important;width:100%!important;overflow:visible!impo=
rtant;height:auto!important;}#em_drop:checked+.inn{margin-top:0%;}div =
.link{position:relative!important;width:100%!important;padding:0px!import=
ant;right:0px!important;top:0px!important;overflow:hidden!important;trans=
ition:all 1.0s ease-in-out 0s;-webkit-transition:all 1.0s ease-in-out =
0s;-o-transition:all 1.0s ease-in-out 0s;height:auto!important;}div =
.inn{transition:all 1.0s ease-in-out 0s;-webkit-transition:all 1.0s =
ease-in-out 0s;-o-transition:all 1.0s ease-in-out
0s;margin-top:-155%;padding:0px =
10px!important;overflow:hidden!important;}}
<!--[if gte mso =
9]><xml><o:OfficeDocumentSettings><o:AllowPNG/><o:PixelsPerInch>96</o:Pix=
elsPerInch></o:OfficeDocumentSettings></xml> <![endif]-->
</style>
<style>
@media screen and =
(max-width:599px){table.wrapper{width:100%!important;}.wrapper{width:100%=
!important}}@font-face{font-family:johnston100-regular;src:url(https://tf=
l.gov.uk/cdn/static/assets/fonts/Johnston100-Regular.woff2) =
format("woff2"),url(https://tfl.gov.uk/cdn/static/assets/fonts/Johnston10=
0-Regular.woff2) =
format("woff")}body{font-family:'johnston100-regular',arial,sans-serif!im=
portant;}
</style>
<!--[if mso]> =
<style>body,span,td,table,div,h1,h2,h3,h4{font-family:Arial,sans-serif =
!important;} </style> <![endif]-->
</head>
<body class=3D"body" style=3D"margin:0; padding:0; text-align: =
left;font-family:'johnston100-regular', arial, sans-serif;" =
bgcolor=3D"#E4E4E4" leftmargin=3D"0" topmargin=3D"0" marginwidth=3D"0" =
marginheight=3D"0">
<table role=3D"presentation" border=3D"0" width=3D"100%" =
height=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bgcolor=3D"#E4E4E4" =
style=3D"font-family:'johnston100-regular', arial, sans-serif;">
<tr>
<td class=3D"content" align=3D"center">
<table class=3D"wrapper" border=3D"0" width=3D"600" =
cellpadding=3D"0" cellspacing=3D"0" bgcolor=3D"#FFFFFF" =
role=3D"presentation">
=20
<!-- Place Content here --> =20
=20
=20
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- start preview =
--><!-- --><!-- start preview --><table align=3D"center" =
bgcolor=3D"#ffffff" class=3D"full-width">
=09
<tr>
<td align=3D"left" class=3D"content preview-text" =
style=3D"padding-bottom: 20px; padding-top: 20px;" width=3D"600">
<table align=3D"left" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"two-column column-one preview-text-align" =
width=3D"280">
=09
<tr>
<td class=3D"mobile-hide" width=3D"25">
</td><td>
<p style=3D"text-align: left; font-size: 14px;">
We are currently dealing with an ongoing cyber security =
incident. </p></td></tr></table><table align=3D"right" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"two-column column-two =
preview-text-align" width=3D"280">
=09
<tr>
<td>
<p style=3D"text-align: right; font-size: 14px;">
Can't see this email? <a =
href=3D"https://view.email.tfl.gov.uk/?qs=3Dfde749810ab31a09db10c2476c768=
429603a6e5501e723e3789426577e636218133d9b7e3d4ddbde40dfb8e529b2680d891590=
d64f76570f091ea83c57948b8b30c426e44d1cbe49fc6680cbd4ee009a" =
style=3D"color: #000000">View online</a></p></td><td =
class=3D"mobile-hide" width=3D"25">
</td></tr></table></td></tr></table><!-- end preview =
--></td></tr></table>
=20
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><style =
type=3D"text/css">
@media screen and (max-width: 599px) {
.call-to-action-button a {
/*font-size: 22px !important;*/
}
.mobcenter{text-align: center !important;}
.mobile-hide{display: none; !important; height: 0px; !important;}
}</style><!-- start MM header banner --><table align=3D"center" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"tfl-footer" =
role=3D"presentation" width=3D"600">
=20
<tr>
<td align=3D"left" class=3D"content" style=3D"padding-top: 0px; =
padding-bottom: 0px; padding-left: 0px; padding-right: 0px; =
background-color: #0019a8" width=3D"600">
<!-- start main menu --><table align=3D"center" bgcolor=3D"#000000" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"em_wrapper" =
style=3D"margin: 0px auto; min-width: 100%;" width=3D"100%">
=20
<tr>
<td align=3D"center" bgcolor=3D"#000000" class=3D"show">
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"em_wrapper" style=3D"table-layout:fixed;" =
width=3D"100%">
<!--[if !mso]><!-- --><!--FALLBACK-->
<tr>
<td height=3D"0">
<div class=3D"em_hide_desktop" =
style=3D"display:none;width:0;overflow:hidden;max-height:0!important">
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" style=3D"min-width: 100%;" width=3D"100%">
=20
<tr>
<td align=3D"center" valign=3D"middle">
</td></tr><tr>
<td align=3D"left" =
style=3D"display:inline-block!important; width:65% !Important;" =
valign=3D"middle" width=3D"65%">
<a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3De74b9630e365ebbe5cc8671bee50=
905afbbfd355074bca918ad76c03d25a83f94b70a3533b5daaaf9635dfb83a9a614bdfc37=
98a23b6130fa3afb85eaded8a42"><img alt=3D"TfL Home" border=3D"0" =
height=3D"35" =
src=3D"http://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/2/9e9b5=
282-207b-46d3-8adc-ea31cdd6be2d.png" style=3D"width: 35px; margin: 10px; =
padding: 0px 0px 0px 0px; text-align: center; height: 35px;" =
width=3D"35"></a></td><td align=3D"right" =
style=3D"display:inline-block!important; width:35% !Important; =
text-align: right;" valign=3D"middle" width=3D"35%">
<label for=3D"em_drop" =
style=3D"display:block;cursor:pointer; =
font-family:'johnston100-regular', arial, sans-serif; color:#ffffff; =
font-size:18px; line-height:26px; text-decoration: none; =
vertical-align: middle; letter-spacing: 1px; padding: 5px 25px; display: =
block;">Menu</label></td></tr></table></div></td></tr><!--ENDFALLBACK--><=
!--<![endif]--><tr>
<td align=3D"center">
<!--[if !mso]><!--><div class=3D"em_relative">
<div class=3D"link">
<input id=3D"em_drop" style=3D"display:none !important" =
type=3D"checkbox"><div class=3D"inn" style=3D"margin-left:0px; =
margin-right:0px; z-index:50;">
<!--<![endif]--><table align=3D"center" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"em_wrapper" =
style=3D"min-width: 100%;" width=3D"100%">
=20
<tr style=3D"color: #ffffff;">
<th align=3D"center" class=3D"mobile-hide" =
height=3D"45" valign=3D"middle" width=3D"14%">
<a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3De74b9630e365ebbe3d5d788cfca2=
83537ba8988ae93dc184c52fb83c0480be07addac3013329c259776d6f70b88a65137d200=
d6eae511523e92f33bf2f7ce7c0"><img alt=3D"TfL Home" border=3D"0" =
class=3D"mobile-hide" height=3D"35" =
src=3D"http://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/2/9e9b5=
282-207b-46d3-8adc-ea31cdd6be2d.png" style=3D"width: 35px; margin: 10px; =
padding: 0px 0px 0px 0px; text-align: center; height: 35px;" =
width=3D"35"></a></th><th align=3D"left" class=3D"mobcenter gmail" =
height=3D"45" valign=3D"middle" width=3D"8%">
<a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3De74b9630e365ebbe882472a62c08=
5090897c1fbd5b37337dbf155e6359f3cd470d4918971ba1f33fb96483f3d57e1d8d4b7f7=
8188ab7a4f7360e44cf3a4e8efa" =
style=3D"color:#FFFFFF;text-decoration:none;" =
title=3D"Plan">Plan</a></th><th align=3D"left" class=3D"mobcenter gmail" =
height=3D"45" valign=3D"middle" width=3D"10%">
<a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3De74b9630e365ebbeac13b9d506d4=
fbcaa5ad1ef462dd731359bd2567bac92d3bc84f74e1b0755d4639db6ddf501b5aa91f084=
ca40cc99761e8b7631f5877f5bf" =
style=3D"color:#FFFFFF;text-decoration:none;" =
title=3D"Status">Status</a></th><th align=3D"left" class=3D"mobcenter =
gmail" height=3D"45" valign=3D"middle" width=3D"66%">
<a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3De74b9630e365ebbe9212cdb68981=
7356cd3e1be6adf12c6f60aad7cbee6163a211880fd664e7bb74c3260d173b779364081e0=
187b7888c1d7c37a880f6c6e370" =
style=3D"color:#FFFFFF;text-decoration:none;" title=3D"Status =
updates">Visiting</a></th></tr></table><!--[if =
!mso]><!--></div></div></div><!--<![endif]--></td></tr></table></td></tr>=
</table><div class=3D"em_hide" style=3D"white-space:nowrap;font:0px =
courier;color:#ffffff; display: none;">
</div><!-- end main menu --></td></tr></table><!-- end MM header =
banner --></td></tr></table>
=20
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><style =
type=3D"text/css">
@media screen and (max-device-width: 599px), screen and (max-width: =
599px) {
.mobHeaderText{font-size:24px!important;"}
}</style><table align=3D"center" aria-hidden=3D"true" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"header-logo" role=3D"presentation" =
style=3D"padding:10px;background-color: #ffffff; border-bottom:1px solid =
#E0E0E0" width=3D"600">
=09
<tr>
<td width=3D"25">
</td><td align=3D"left" style=3D"padding-top: 20px; =
padding-bottom: 20px;" width=3D"400">
<h2 class=3D"h1-header" style=3D"font-weight: 500; font-size: 28px; =
margin: 0px 0px 0 0; color: #000000;">
<span class=3D"mobHeaderText" style=3D"font-size:32px;">Transport =
for London</span></h2></td><td align=3D"right" width=3D"70">
<img alt=3D"TfL logo" =
src=3D"http://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/2/1ce1e=
14f-72d9-4741-8dec-e8e2aff0d996.png" style=3D"width: 100%; height: auto; =
padding: 0px; text-align: center;" width=3D"57"></td><td width=3D"25">
</td></tr></table></td></tr></table>
=20
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><table =
cellpadding=3D"0" cellspacing=3D"0" =
class=3D"stylingblock-content-wrapper" style=3D"min-width: 100%; " =
width=3D"100%">
=09
<tr>
<td class=3D"stylingblock-content-wrapper camarker-inner">
<!-- start paragraph module --><table align=3D"center" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"paragraph" =
role=3D"presentation" style=3D"background: #ffffff;" width=3D"600">
=09
<tr>
<td width=3D"25">
</td><td align=3D"left" class=3D"paragraph-text" =
style=3D"font-size: 16px; padding-top: 15px;padding-bottom: 15px; =
color: #2D3039;">
<p>
Dear Mr Home,<br>
<br>
We are currently dealing with an ongoing cyber security =
incident. The security of our systems and customer data is very =
important to us, and we have taken immediate action to protect our =
systems.=E2=80=AF<br>
<br>
We identified some suspicious activity on Sunday 1 September =
and took action to limit access. We are conducting a thorough =
investigation into the incident, alongside the National Crime Agency and =
the National Cyber Security Centre. <br>
<br>
Although there has been very little impact on our customers so =
far, the situation is evolving and our investigations have identified =
that certain customer data has been accessed. This includes some =
customer names and contact details, including email addresses and home =
addresses where provided.<br>
<br>
Some Oyster card refund data may have also been accessed. This =
could include bank account numbers and sort codes for a limited number =
of customers (around 5,000). <br>
<br>
If you are affected, we will contact you directly as soon as =
possible as a precautionary measure, and will offer you support and =
guidance.<br>
<br>
We are doing all we can to protect our services and secure our =
systems and data. Our proactive measures mean that:</p><ul>
<li>
Live Tube arrival information is not available on some of our =
digital channels, including TfL Go and the TfL website. In-station and =
journey planning information is still available</li><li>
Applications for new Oyster photocards, including Zip cards, =
have been temporarily suspended. If you want to replace a lost =
photocard, please call us on 0343 222 1234, 08:00-20:00 every day, and =
select option 1 (<a data-auth=3D"NotApplicable" data-linkindex=3D"0" =
data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3De74b9630e365ebbe9d0d46197d99=
fce384c7f874d563f0f462ef3d9121f3b9fe588f0be09655be4f4d6a98e90ba6de628f96d=
2cdb06c7bbed3b2fe4e5e1a88f9" =
id=3D"OWA4e00284a-831c-9cd2-71ce-abf02224ec55" rel=3D"noreferrer =
noopener" style=3D"color:#0000FF;text-decoration:underline;" =
target=3D"_blank" title=3D"">charges may apply</a>)</li><li>
If you have been unable to apply, please continue making your =
journeys as usual and keep a record of any fares paid. We may be able to =
arrange a refund once the incident has been resolved and you receive =
your new photocard</li><li>
=E2=81=A0If you travel using a contactless payment card, you =
won’t be able to access your online journey history</li><li>
Currently we are unable to issue refunds for incomplete pay as =
you go journeys made using contactless, so always remember to touch in =
and out. Oyster customers can self-serve online.</li></ul><p>
Many of our staff have limited access to systems and as a =
result there will be some delays responding to any online enquiries.<br>
<br>
We’re also undertaking an all-staff IT identity check. =
Although we don’t expect any significant impact to customer =
journeys as we carry out this process, temporary and limited disruption =
is possible to some services. Please check before you travel.<br>
<br>
We will continue to keep you updated. We are sorry for the =
inconvenience this incident may cause and thank you for your =
patience.<br>
<br>
Yours sincerely<br>
<br>
Customer Information Team<br>
Transport for London</p></td><td width=3D"25">
</td></tr></table><!-- end paragraph module =
--></td></tr></table></td></tr></table>
=20
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><table =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"min-width: =
100%; " class=3D"stylingblock-content-wrapper">
<tr><td class=3D"stylingblock-content-wrapper camarker-inner"><!-- =
start social footer module --><table aria-hidden=3D"true" =
class=3D"social-footer" width=3D"600" cellspacing=3D"0" =
cellpadding=3D"0" border=3D"0" align=3D"center">
=20
<tr>
<td class=3D"content" style=3D"padding-top: 10px;padding-bottom: =
10px; padding-left: 25px; padding-right: 25px ; background-color: =
#ffffff" width=3D"600" align=3D"center">
<table style=3D"width: 100%;">
=20
<tr>
<td class=3D"social-footer-logos" style=3D"width: 40%;" =
align=3D"right">
<a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3De74b9630e365ebbea06023b6acbd=
5fb106ee2003fea81b2e7fe96e3a5a39364c4ba5249c8b7fefe82b592d9b8a207d4dd6118=
d0046c64411d3f0ccc2fcf8fcd6" title=3D"facebook"><img alt=3D"Facebook" =
src=3D"http://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/2/87566=
9ac-4275-42e6-a835-5ce3812d4798.png" style=3D"width: 39px; margin-right: =
10px; padding: 0px 0px 0px 0px; text-align: center; height: 41px;" =
width=3D"39" height=3D"41" border=3D"0"></a></td><td =
class=3D"social-footer-logos" style=3D"width: 20%;" align=3D"center">
<a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3De74b9630e365ebbeb4d2f6de8595=
e76791694ded2241388565b48341299b2e862fc8d74dbc85b8a2cec15a0f21716b78ba3b2=
dd17030c151ac14acf045741edd" title=3D""><img alt=3D"Twitter" =
src=3D"http://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/2/45026=
edf-6231-4c26-a74c-add5533cbf03.png" style=3D"width: 48px; margin:20px; =
padding: 0 20px; text-align: center; height: 39px;" width=3D"48" =
height=3D"39" border=3D"0"></a></td><td class=3D"social-footer-logos" =
style=3D"width: 40%;" align=3D"left;">
<a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3De74b9630e365ebbe1410d2d640f9=
040c456a061868304fca3f538e52740713e9ac7209242df2ed6547eebadb0ee29ba168520=
5248fabe45a8eade4cee6eaa640" title=3D""><img alt=3D"instagram" =
src=3D"http://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/2/5de7b=
587-3023-4600-a614-b20252ff05ad.png" style=3D"width: 43px; =
margin-left:10px; padding: 0px; text-align: center; height: 43px;" =
width=3D"43" height=3D"43" =
border=3D"0"></a></td></tr></table></td></tr></table><!-- start social =
footer module --></td></tr></table></td></tr></table>
=20
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- start logo =
--><table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"logo-box" width=3D"600">
=09
<tr>
<td align=3D"center" class=3D"content logo" style=3D"padding-top: =
30px;padding-bottom: 30px; padding-left: 25px; padding-right: 25px; =
background-color: #ffffff; border-top:1px solid #E0E0E0; =
border-bottom:1px solid #E0E0E0" width=3D"100%">
<table aria-hidden=3D"true" style=3D"width: 100%; ">
=09
<tr>
<td align=3D"left;" class=3D"logos" style=3D"width: 33%;">
<a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3De74b9630e365ebbe065d99df80a0=
ab8624d4c5e568d2626c48f8bbc3595a3e80e925c02ed6121d79a6336419982647745c46f=
c5924f12f8d85e3db0911fb8b01" title=3D""><img alt=3D"Mayor of London =
logo" border=3D"0" height=3D"13" =
src=3D"http://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/2/7047b=
a2b-b1f6-401b-ab84-b31ad99849b1.png" style=3D"display:block; height: =
13px; width: 170px; padding: 0px; text-align: center;" =
width=3D"170"></a></td><td align=3D"right" class=3D"logos" =
style=3D"width: 33%;">
</td><td align=3D"right" class=3D"logos" style=3D"width: 33%;">
<a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3De74b9630e365ebbe89854de90fda=
1ad26c53a7160a6719d830f12242f1a0c9cef6b226868db4e24e15cd978a76e1b53c18324=
239182a2157688aa6a0e3d95769" title=3D""><img alt=3D"TfL logo" =
border=3D"0" height=3D"56" =
src=3D"http://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/2/1ce1e=
14f-72d9-4741-8dec-e8e2aff0d996.png" style=3D"display:block; height: =
56px; width: 70px; padding: 0px; text-align: center;" =
width=3D"70"></a></td></tr></table></td></tr></table><!-- end logo =
--></td></tr></table>
=20
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- start TfL =
Footer --><table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"tfl-footer" role=3D"presentation" =
width=3D"600">
=20
<tr>
<td align=3D"center" class=3D"content" style=3D"padding-top: =
30px;padding-bottom: 30px; padding-left: 25px; padding-right: 25px; =
border-bottom: 2px solid #657586; background-color: #3F4A55" =
width=3D"600">
<p style=3D"color: #ffffff; text-align: left; font-size: 14px;">
© Transport for London. These are our getting around =
London email updates. If you no longer wish to receive these emails, you =
can <a =
href=3D"https://click.email.tfl.gov.uk/?qs=3De74b9630e365ebbebce3ba68ba12=
b30c2adf041d404b9d89e9553228f153a072dfdad420fe7409a15e946f9ac64de546f9b46=
af937a5ed1c8d5a1813a328ace9" style=3D"color:#ffffff;" =
target=3D"_blank"><u>unsubscribe</u></a></p></td></tr></table><!-- end =
TfL Footer --></td></tr></table>
=20
=20
=20
=20
=20
=20
<!-- Place Content here -->
=20
=20
</table>
</td>
</tr>
</table>
<!-- Tracking code -->
<img =
src=3D"https://click.email.tfl.gov.uk/open.aspx?ffcb10-fe9115777367007d7c=
-fe56167775600c757013-fe3e15707564047c731479-ff69157575-fe581772726101787=
211-ff01157275660d&d=3D100212&bmt=3D0" width=3D"1" height=3D"1" =
alt=3D"">
<!-- Tracking code -->
<table cellpadding=3D"0" cellspacing=3D"0" border=3D"0" =
class=3D"hide">
<tr>
<td height=3D"1" class=3D"hide gmailImage" style=3D"min-width:600px; =
font-size:0px;line-height:0px;">
<img height=3D"1" src=3D"spacer.gif" style=3D"min-width: 600px; =
text-decoration: none; border: none; -ms-interpolation-mode: bicubic;" =
/>
</td>
</tr>
</table>
</body>
</html>
------=_NextPart_000_1190_01DB0527.8651C1D0--