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From: Contact DoNotReply <ContactAptiaPensionsDoNotReply@aptia-group.com>
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Subject: Contact Aptia Pensions
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140%; text-align: left; word-wrap: break-word;">
<p =
style=3D"line-height: 140%;">Thank you for getting in touch, your =
correspondence was received at 6:18 PM on 28th November 2025.=
<br> <br>Our team will begin work on this as soon as we can. =
<br> <br><strong>How long will it take before I receive a response?=
</strong></p>
<p style=3D"line-height: 140%;"><br>Timescales vary depending=
on the nature of your request or query. The following is a guide of how =
long you should expect to wait to receive a response from us. Some requests=
take longer because they may be subject to Trustee consent or need to =
involve third parties, for example HM Revenue & Customs. We will keep =
you informed of any delays.</p>
<ul>
<li style=3D"line-height: 19.6px;">If =
you are sending us forms to process a payment, we will contact you once the=
payment has been made</li>
<li style=3D"line-height: 19.6px;">If you are =
notifying us about a bereavement, we aim to reply within 3 working days.=
</li>
</ul>
<p style=3D"line-height: 140%;"> </p>
<p style=3D"line-height: 140%;">For other queries, we aim to respond to =
your request within 10 working days.</p>
<p style=3D"line-height: =
140%;"> </p>
<p style=3D"line-height: 140%;">If you have requested a =
retirement quote, please refer to:</p>
<ul>
<li style=3D"line-height: 19.=
6px;">the <a rel=3D"noopener" href=3D"https://prd1.mercer-euw2eu1-ext-prod-=
ingress.merceros.mmc.com/cap/main/be/public-document/3/download" =
target=3D"_blank">Your retirement brochure</a> for more information about =
the key steps that are involved and</li>
<li style=3D"line-height: 19.=
6px;"><a rel=3D"noopener" href=3D"https://prd1.mercer-euw2eu1-ext-prod-ingr=
ess.merceros.mmc.com/cap/main/be/public-document/4/download" =
target=3D"_blank">Know your rights</a> for help available for pensioners =
and where to find it</li>
</ul>
<p style=3D"line-height: 140%;">If you have=
requested a transfer quote, please refer to:</p>
<ul>
<li style=3D"line-height: 19.6px;">the <a rel=3D"noopener" =
href=3D"https://prd1.mercer-euw2eu1-ext-prod-ingress.merceros.mmc.=
com/cap/main/be/public-document/1/download" target=3D"_blank">Important =
information about your transfer quote request</a> for some important =
information that you should consider and</li>
<li style=3D"line-height: 19.=
6px;">our <a rel=3D"noopener" href=3D"https://prd1.mercer-euw2eu1-ext-prod-=
ingress.merceros.mmc.com/cap/main/be/public-document/2/download" =
target=3D"_blank">Transfer Value Quotation Timeline</a> for more =
information about the steps that are involved. </li>
</ul>
<p style=3D"line-height: 140%;">Kind regards</p>
<p style=3D"line-height: =
140%;"> </p>
<p style=3D"line-height: 140%;"><br>Contact Aptia =
Pensions</p>
<p style=3D"font-size: 14px; line-height: 140%;"> </p>
<p style=3D"font-size: 14px; line-height: 140%;"><strong>This is an =
auto-generated notification. Please do not reply to this mail. If you =
require further assistance, please visit us at <a rel=3D"noopener" =
href=3D"https://pensionuk.aptia-group.com/aptia" target=3D"_blank">Contact =
Aptia Pensions</a></strong></p>
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<div style=3D"font-size: 14px; line-height: =
140%; text-align: left; word-wrap: break-word;">
<p =
style=3D"line-height: 140%;">Thank you for getting in touch, your =
correspondence was received at 6:18 PM on 28th November 2025.=
<br> <br>Our team will begin work on this as soon as we can. =
<br> <br><strong>How long will it take before I receive a response?=
</strong></p>
<p style=3D"line-height: 140%;"><br>Timescales vary depending=
on the nature of your request or query. The following is a guide of how =
long you should expect to wait to receive a response from us. Some requests=
take longer because they may be subject to Trustee consent or need to =
involve third parties, for example HM Revenue & Customs. We will keep =
you informed of any delays.</p>
<ul>
<li style=3D"line-height: 19.6px;">If =
you are sending us forms to process a payment, we will contact you once the=
payment has been made</li>
<li style=3D"line-height: 19.6px;">If you are =
notifying us about a bereavement, we aim to reply within 3 working days.=
</li>
</ul>
<p style=3D"line-height: 140%;"> </p>
<p style=3D"line-height: 140%;">For other queries, we aim to respond to =
your request within 10 working days.</p>
<p style=3D"line-height: =
140%;"> </p>
<p style=3D"line-height: 140%;">If you have requested a =
retirement quote, please refer to:</p>
<ul>
<li style=3D"line-height: 19.=
6px;">the <a rel=3D"noopener" href=3D"https://prd1.mercer-euw2eu1-ext-prod-=
ingress.merceros.mmc.com/cap/main/be/public-document/3/download" =
target=3D"_blank">Your retirement brochure</a> for more information about =
the key steps that are involved and</li>
<li style=3D"line-height: 19.=
6px;"><a rel=3D"noopener" href=3D"https://prd1.mercer-euw2eu1-ext-prod-ingr=
ess.merceros.mmc.com/cap/main/be/public-document/4/download" =
target=3D"_blank">Know your rights</a> for help available for pensioners =
and where to find it</li>
</ul>
<p style=3D"line-height: 140%;">If you have=
requested a transfer quote, please refer to:</p>
<ul>
<li style=3D"line-height: 19.6px;">the <a rel=3D"noopener" =
href=3D"https://prd1.mercer-euw2eu1-ext-prod-ingress.merceros.mmc.=
com/cap/main/be/public-document/1/download" target=3D"_blank">Important =
information about your transfer quote request</a> for some important =
information that you should consider and</li>
<li style=3D"line-height: 19.=
6px;">our <a rel=3D"noopener" href=3D"https://prd1.mercer-euw2eu1-ext-prod-=
ingress.merceros.mmc.com/cap/main/be/public-document/2/download" =
target=3D"_blank">Transfer Value Quotation Timeline</a> for more =
information about the steps that are involved. </li>
</ul>
<p style=3D"line-height: 140%;">Kind regards</p>
<p style=3D"line-height: =
140%;"> </p>
<p style=3D"line-height: 140%;"><br>Contact Aptia =
Pensions</p>
<p style=3D"font-size: 14px; line-height: 140%;"> </p>
<p style=3D"font-size: 14px; line-height: 140%;"><strong>This is an =
auto-generated notification. Please do not reply to this mail. If you =
require further assistance, please visit us at <a rel=3D"noopener" =
href=3D"https://pensionuk.aptia-group.com/aptia" target=3D"_blank">Contact =
Aptia Pensions</a></strong></p>
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