File: D:/hMailServer/Data/sarahharvey.com/bob/AB/{ABEF2D80-8517-4895-9B88-336BD5AF9C87}.eml
From: "robert home" <bob@sarahharvey.com>
To: "'Sarah Canning'" <sarah@sarahharvey.com>
Cc: <elizabeth@sarahharvey.com>,
<sue@sarahharvey.com>
References: <04fb01d43b82$d60cb010$82261030$@sarahharvey.com> <HE1PR07MB44422D1B8E04307A467E39DAC2360@HE1PR07MB4442.eurprd07.prod.outlook.com> <VI1PR07MB30859A8B7548A5AAFBB3AD23A6360@VI1PR07MB3085.eurprd07.prod.outlook.com> <VI1PR07MB308578DD74F646A9D8A58B37A6360@VI1PR07MB3085.eurprd07.prod.outlook.com> <HE1PR07MB4442148A534DC78594CCBD47C2360@HE1PR07MB4442.eurprd07.prod.outlook.com>
In-Reply-To: <HE1PR07MB4442148A534DC78594CCBD47C2360@HE1PR07MB4442.eurprd07.prod.outlook.com>
Subject: FW: website
Date: Wed, 29 Aug 2018 15:37:02 +0100
Message-ID: <015201d43fa5$c1b5fc30$4521f490$@sarahharvey.com>
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For info
Bob Home
Sarah Harvey Limited
Sarah Harvey House
37 Chandos Street
Leamington Spa
Warwickshire
CV32 4RL
Tel: +44(0) 1926 450545
Fax: +44(0) 1926 450658
Mobile: +44 (0)7887726814
email: <mailto:bob@sarahharvey.com> bob@sarahharvey.com
From: Jez Hammond <jezh@light-media.co.uk>
Sent: 24 August 2018 14:07
To: robert home <bob@sarahharvey.com>
Subject: RE: website
Hi Bob
Just got back in the office but the guys here have worked out what had
happened:
* This morning Sarah tried to add a job, and it errored when she
went to save it.
* The reason was that the system doesn't allow adding more than one
job with the same reference number.
* Normally it automatically fills in the reference with a brand new
unique one, to prevent this.
* So Sarah must have deliberately put her own in, and it was the
same as one from another job already in the database.
Does this help explain what the problem was?
Best regards
Jez
From: Michael Stannard
Sent: 24 August 2018 09:51
To: Jez Hammond <jezh@light-media.co.uk <mailto:jezh@light-media.co.uk> >
Subject: RE: website
Hi Jez,
All I can see in the error log are some attempts to access jobs that don't
exist in the system:
SHM90 - Scientist 1
SH71201 - Programme Buyer
SH92455 - Event Staff
SH46523 - Manufacturing Engineer
SH52973 - CAD Engineer
SHC887 - Post Room Clerk x 2
SH37065 - Digital Marketing Executive
SH61704 - CRM Salesforce CRM Analyst
The vast majority of those attempts were from the Bing and Yandex bots
trying to spider them, so that may not be what Robert is talking about.
So we need to ask for some more detailed information.
* Did they see a specific error message, and if so what did it say?
* What were they doing at the time they saw the error?
* Were they editing a specific job?
* If so, what were they trying to change and what were they changing
it to?
* If they were adding a job, what details did they enter?
Cheers,
Michael
From: Jez Hammond
Sent: 24 August 2018 09:17
To: Michael Stannard <mikes@light-media.co.uk
<mailto:mikes@light-media.co.uk> >
Subject: FW: website
From: robert home [mailto:bob@sarahharvey.com]
Sent: 24 August 2018 09:17
To: Jez Hammond <jezh@light-media.co.uk <mailto:jezh@light-media.co.uk> >
Subject: website
Hi Jez,
The girls are having problems editing and putting on jobs on the website.
Keeps coming up error. Can you have a look please.
I'm not working but Liz is in the office on 01926450545 if you need any
more information.
Thanks
Bob Home
Sarah Harvey Limited
Sarah Harvey House
37 Chandos Street
Leamington Spa
Warwickshire
CV32 4RL
Tel: +44(0) 1926 450545
Fax: +44(0) 1926 450658
Mobile: +44 (0)7887726814
email: <mailto:bob@sarahharvey.com> bob@sarahharvey.com
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--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext=3D"edit">
<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![endif]--></head><body lang=3DEN-GB =
link=3D"#0563C1" vlink=3D"#954F72"><div class=3DWordSection1><p =
class=3DMsoNormal>For info<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><div><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-GB'>Bob =
Home<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'>Sarah Harvey Limited<br>Sarah =
Harvey House <br>37 Chandos Street<br>Leamington =
Spa<br>Warwickshire<br>CV32 4RL<br> <br>Tel: +44(0) 1926 =
450545<br>Fax: +44(0) 1926 450658<br>Mobile: +44 =
(0)7887726814<br> <br>email: <a =
href=3D"mailto:bob@sarahharvey.com"><span =
style=3D'color:blue'>bob@sarahharvey.com</span></a></span><span =
style=3D'mso-fareast-language:EN-GB'><o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> Jez Hammond =
<jezh@light-media.co.uk> <br><b>Sent:</b> 24 August 2018 =
14:07<br><b>To:</b> robert home =
<bob@sarahharvey.com><br><b>Subject:</b> RE: =
website<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'color:black'>Hi Bob<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:black'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:black'>Just got back in the =
office but the guys here have worked out what had =
happened:<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:black'><o:p> </o:p></span></p><ul =
style=3D'margin-top:0cm' type=3Ddisc><li class=3DMsoNormal =
style=3D'color:black;mso-list:l4 level1 lfo3'>This morning Sarah tried =
to add a job, and it errored when she went to save =
it.<o:p></o:p></li></ul><p class=3DMsoNormal><span =
style=3D'color:black'><o:p> </o:p></span></p><ul =
style=3D'margin-top:0cm' type=3Ddisc><li class=3DMsoNormal =
style=3D'color:black;mso-list:l4 level1 lfo3'>The reason was that the =
system doesn’t allow adding more than o<b>ne job with the same =
reference number.</b><o:p></o:p></li></ul><p class=3DMsoNormal><span =
style=3D'color:black'><o:p> </o:p></span></p><ul =
style=3D'margin-top:0cm' type=3Ddisc><li class=3DMsoNormal =
style=3D'color:black;mso-list:l4 level1 lfo3'>Normally it automatically =
fills in the reference with a brand new unique one, to prevent =
this.<o:p></o:p></li></ul><p class=3DMsoNormal><span =
style=3D'color:black'><o:p> </o:p></span></p><ul =
style=3D'margin-top:0cm' type=3Ddisc><li class=3DMsoNormal =
style=3D'color:black;mso-list:l4 level1 lfo3'>So Sarah must have =
deliberately put her own in, and it was the same as one from another job =
already in the database.<o:p></o:p></li></ul><p class=3DMsoNormal><span =
style=3D'color:black'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:black'>Does this help explain =
what the problem was?<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:black'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:black'>Best =
regards<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:black'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:black'>Jez<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> Michael Stannard <br><b>Sent:</b> =
24 August 2018 09:51<br><b>To:</b> Jez Hammond <<a =
href=3D"mailto:jezh@light-media.co.uk">jezh@light-media.co.uk</a>><br>=
<b>Subject:</b> RE: website<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Hi =
Jez,<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal>All I can see in the error log are some attempts to =
access jobs that don’t exist in the system:<o:p></o:p></p><p =
class=3DMsoNormal>SHM90 – Scientist 1<o:p></o:p></p><p =
class=3DMsoNormal>SH71201 – Programme Buyer<o:p></o:p></p><p =
class=3DMsoNormal>SH92455 – Event Staff<o:p></o:p></p><p =
class=3DMsoNormal>SH46523 – Manufacturing =
Engineer<o:p></o:p></p><p class=3DMsoNormal>SH52973 – CAD =
Engineer<o:p></o:p></p><p class=3DMsoNormal>SHC887 – Post Room =
Clerk x 2<o:p></o:p></p><p class=3DMsoNormal>SH37065 – Digital =
Marketing Executive<o:p></o:p></p><p class=3DMsoNormal>SH61704 – =
CRM Salesforce CRM Analyst<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>The vast =
majority of those attempts were from the Bing and Yandex bots trying to =
spider them, so that may not be what Robert is talking =
about.<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal>So we need to ask for some more detailed =
information.<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><ul =
style=3D'margin-top:0cm' type=3Ddisc><li class=3DMsoNormal =
style=3D'mso-list:l5 level1 lfo9'>Did they see a specific error message, =
and if so what did it say?<o:p></o:p></li><li class=3DMsoNormal =
style=3D'mso-list:l5 level1 lfo9'>What were they doing at the time they =
saw the error?<o:p></o:p></li><li class=3DMsoNormal style=3D'mso-list:l5 =
level1 lfo9'>Were they editing a specific job?<o:p></o:p></li><li =
class=3DMsoNormal style=3D'mso-list:l5 level1 lfo9'>If so, what were =
they trying to change and what were they changing it =
to?<o:p></o:p></li><li class=3DMsoNormal style=3D'mso-list:l5 level1 =
lfo9'>If they were adding a job, what details did they =
enter?<o:p></o:p></li></ul><p class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal>Cheers,<o:p></o:p></p><p =
class=3DMsoNormal>Michael<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> Jez Hammond <br><b>Sent:</b> 24 =
August 2018 09:17<br><b>To:</b> Michael Stannard <<a =
href=3D"mailto:mikes@light-media.co.uk">mikes@light-media.co.uk</a>><b=
r><b>Subject:</b> FW: website<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> robert home [<a =
href=3D"mailto:bob@sarahharvey.com">mailto:bob@sarahharvey.com</a>] =
<br><b>Sent:</b> 24 August 2018 09:17<br><b>To:</b> Jez Hammond <<a =
href=3D"mailto:jezh@light-media.co.uk">jezh@light-media.co.uk</a>><br>=
<b>Subject:</b> website<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Hi =
Jez,<o:p></o:p></p><p class=3DMsoNormal>The girls are having problems =
editing and putting on jobs on the website.<o:p></o:p></p><p =
class=3DMsoNormal>Keeps coming up error. Can you have a look =
please.<o:p></o:p></p><p class=3DMsoNormal>I’m not working but Liz =
is in the office on 01926450545 if you need any more =
information.<o:p></o:p></p><p class=3DMsoNormal>Thanks<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-GB'>Bob =
Home<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'>Sarah Harvey Limited<br>Sarah =
Harvey House <br>37 Chandos Street<br>Leamington =
Spa<br>Warwickshire<br>CV32 4RL<br> <br>Tel: +44(0) 1926 =
450545<br>Fax: +44(0) 1926 450658<br>Mobile: +44 =
(0)7887726814<br> <br>email: <a =
href=3D"mailto:bob@sarahharvey.com"><span =
style=3D'color:blue'>bob@sarahharvey.com</span></a><o:p></o:p></span></p>=
<p class=3DMsoNormal><o:p> </o:p></p></div></body></html>
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