File: D:/hMailServer/Data/sarahharvey.com/bob/9C/{9CFD6ABC-1780-44DA-B43D-6FFDC0DD96DA}.eml
From: <bob@sarahharvey.com>
To: "'Louise Casterton'" <louisecasterton@dreams.co.uk>
References: <292a0660855c4f5ba59220e0f3bee947@dreams.co.uk>
In-Reply-To: <292a0660855c4f5ba59220e0f3bee947@dreams.co.uk>
Subject: RE: 212A000168
Date: Fri, 26 Jun 2020 16:34:28 +0100
Message-ID: <711001dadb77$bbee9fe0$33cbdfa0$@sarahharvey.com>
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Hi Louise.
Hope you are well.
Sorry for taking time getting back to you. Been getting busy with work.
It does look like it’s the same fittings so I would like to order it if
possible.
If it doesn’t fit I won’t unpack it and take the hit on the £38 charge.
Is there anything you can do on the £170? Seems an awful lot just for the
headboard considering the bed is only £600
It’s the king size Manhattan headboard in black. Just for confirmation
Also do you have a lead time on delivery?
Many thanks
Bob
Bob Home
Sarah Harvey Limited
37 Chandos Street
Leamington Spa
Warwickshire
CV32 4RL
Tel: +0044(0)01926450545
Mobile:+44(0)7887726814
We respect our clients' privacy. Your personal details will not be shared
with third parties as per Sarah Harvey GDPR policy. By submitting your
details you consent to being contacted by Sarah Harvey Limited by telephone
and email for this and similar positions. Please see our website for further
GDPR information at www.sarahharvey.com <http://www.sarahharvey.com> .
From: Louise Casterton <louisecasterton@dreams.co.uk>
Sent: 11 June 2020 18:11
To: bob@sarahharvey.com
Subject: 212A000168
Hi
I have attached the assembly instructions and a technical drawing of the
dimensions.
Best I can do I’m afraid but at least you can check if the assembly is the
same and the dimensions and the style of the fixings. You can probably work
out the height of the fixing brackets from the technical drawing.
Louise Casterton
Customer Services Team Leader
Dreams Ltd, Knaves Beech, High Wycombe, HP10 9YU
Customer Services: 0800 652 6750
E:customerservices@dreamsbeds.co.uk
<http://www.dreams.co.uk/> www.dreams.co.uk
From: bob@sarahharvey.com <mailto:bob@sarahharvey.com> <bob@sarahharvey.com
<mailto:bob@sarahharvey.com> >
Sent: 11 June 2020 18:00
To: Louise Casterton <louisecasterton@dreams.co.uk
<mailto:louisecasterton@dreams.co.uk> >
Subject: [EXTERNAL] RE: 212A000168
Sorry to be a pain. Is there anyway that that they could send me the
measurements of the fixing holes
So I don’t waste everybody’s time.
From: Louise Casterton <louisecasterton@dreams.co.uk
<mailto:louisecasterton@dreams.co.uk> >
Sent: 11 June 2020 17:40
To: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
Subject: 212A000168
It would have to be in perfect condition and back in the box.
There would be a £38 collection charge.
Louise Casterton
Customer Services Team Leader
Dreams Ltd, Knaves Beech, High Wycombe, HP10 9YU
Customer Services: 0800 652 6750
E:customerservices@dreamsbeds.co.uk
<https://protect-eu.mimecast.com/s/PojVCjRnAhnoRkASWSCDp/>
www.dreams.co.uk
From: bob@sarahharvey.com <mailto:bob@sarahharvey.com> <bob@sarahharvey.com
<mailto:bob@sarahharvey.com> >
Sent: 11 June 2020 17:34
To: Louise Casterton <louisecasterton@dreams.co.uk
<mailto:louisecasterton@dreams.co.uk> >
Subject: [EXTERNAL] RE: 212A000168
If it doesn’t fit can we return it and get refunded?
From: Louise Casterton <louisecasterton@dreams.co.uk
<mailto:louisecasterton@dreams.co.uk> >
Sent: 11 June 2020 17:11
To: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
Subject: 212A000168
Hello
The price for the new headend would be £170.00.
Please let me know if you would like to go ahead with this order.
Louise Casterton
Customer Services Team Leader
Dreams Ltd, Knaves Beech, High Wycombe, HP10 9YU
Customer Services: 0800 652 6750
E:customerservices@dreamsbeds.co.uk
<https://protect-eu.mimecast.com/s/ouAJClYp8i2RXDktyx6TK/>
www.dreams.co.uk
From: bob@sarahharvey.com <mailto:bob@sarahharvey.com> <bob@sarahharvey.com
<mailto:bob@sarahharvey.com> >
Sent: 11 June 2020 11:14
To: Louise Casterton <louisecasterton@dreams.co.uk
<mailto:louisecasterton@dreams.co.uk> >
Subject: [EXTERNAL] RE: 212A000168
It was the main headboard.
Thanks for your help anyway
Regards
From: Louise Casterton <louisecasterton@dreams.co.uk
<mailto:louisecasterton@dreams.co.uk> >
Sent: 11 June 2020 11:12
To: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
Subject: 212A000168
Hi
I found out that we have more Manhattan’s coming in but needed to check with
the supplier if the new parts would fit your bed.
Unfortunately, they can offer no guarantees so I’m afraid it would be at
your own risk.
Please can you remind me which part is needed and I will get back to you
with a price.
With kind regards,
Louise Casterton
Customer Services Team Leader
Dreams Ltd, Knaves Beech, High Wycombe, HP10 9YU
Customer Services: 0800 652 6750
E:customerservices@dreamsbeds.co.uk
<https://protect-eu.mimecast.com/s/LOhuCmZE7ujyWG6F9Thus/>
www.dreams.co.uk
From: bob@sarahharvey.com <mailto:bob@sarahharvey.com> <bob@sarahharvey.com
<mailto:bob@sarahharvey.com> >
Sent: 11 June 2020 11:07
To: Louise Casterton <louisecasterton@dreams.co.uk
<mailto:louisecasterton@dreams.co.uk> >
Subject: [EXTERNAL] RE: 212A000168
Hi Lousie,
Not sure if you got my last email.
My mobile number is 07887726814
If you have any news that would be great.
Regards
From: Louise Casterton <louisecasterton@dreams.co.uk
<mailto:louisecasterton@dreams.co.uk> >
Sent: 09 June 2020 17:25
To: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
Subject: 212A000168
Hello
I have tried to contact you via mobile but the call keeps failing.
Please could you email me with your mobile number as I wanted to discuss
replacements parts for your Manhattan bed.
Louise Casterton
Customer Services Team Leader
Dreams Ltd, Knaves Beech, High Wycombe, HP10 9YU
Customer Services: 0800 652 6750
E:customerservices@dreamsbeds.co.uk
<https://protect-eu.mimecast.com/s/TS_wCn5zGt79mQxHmzuDL/>
www.dreams.co.uk
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-GB =
link=3D"#0563C1" vlink=3D"#954F72"><div class=3DWordSection1><p =
class=3DMsoNormal>Hi Louise.<o:p></o:p></p><p class=3DMsoNormal>Hope you =
are well.<o:p></o:p></p><p class=3DMsoNormal>Sorry for taking time =
getting back to you. Been getting busy with work.<o:p></o:p></p><p =
class=3DMsoNormal>It does look like it=E2=80=99s the same fittings so I =
would like to order it if possible.<o:p></o:p></p><p =
class=3DMsoNormal>If it doesn=E2=80=99t fit I won=E2=80=99t unpack it =
and take the hit on the =C2=A338 charge.<o:p></o:p></p><p =
class=3DMsoNormal>Is there anything you can do on the =C2=A3170? Seems =
an awful lot just for the headboard considering the bed is only =
=C2=A3600<o:p></o:p></p><p class=3DMsoNormal>It=E2=80=99s the king size =
Manhattan headboard in black. Just for confirmation<o:p></o:p></p><p =
class=3DMsoNormal>Also do you have a lead time on =
delivery?<o:p></o:p></p><p class=3DMsoNormal>Many =
thanks<o:p></o:p></p><p class=3DMsoNormal>Bob<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-fareast-language:EN-GB'>Bob =
Home<br>Sarah Harvey Limited<br>37 Chandos Street<br>Leamington =
Spa<br>Warwickshire<br>CV32 4RL<br>Tel: =
+0044(0)01926450545<br>Mobile:+44(0)7887726814<br><br><br>We respect our =
clients' privacy. Your personal details will not be shared with third =
parties as per Sarah Harvey GDPR policy. By submitting your details you =
consent to being contacted by Sarah Harvey Limited by telephone and =
email for this and similar positions. Please see our website for further =
GDPR information at <a =
href=3D"http://www.sarahharvey.com">www.sarahharvey.com</a>.<o:p></o:p></=
span></p><p class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> Louise Casterton =
<louisecasterton@dreams.co.uk> <br><b>Sent:</b> 11 June 2020 =
18:11<br><b>To:</b> bob@sarahharvey.com<br><b>Subject:</b> =
212A000168<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal>Hi<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>I have =
attached the assembly instructions and a technical drawing of the =
dimensions.<o:p></o:p></p><p class=3DMsoNormal> <o:p></o:p></p><p =
class=3DMsoNormal>Best I can do I=E2=80=99m afraid but at least you can =
check if the assembly is the same and the dimensions and the style of =
the fixings. You can probably work out the height of the fixing brackets =
from the technical drawing.<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><div><p =
class=3DMsoNormal><b><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Louise Casterton</span></b><o:p></o:p></p><p =
class=3DMsoNormal><b><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Customer Services Team Leader</span></b><o:p></o:p></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Dreams Ltd, Knaves Beech, High Wycombe, HP10 =
9YU</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'><img border=3D0 width=3D340 =
height=3D188 style=3D'width:3.5416in;height:1.9583in' =
id=3D"_x0000_i1044" src=3D"cid:image001.jpg@01D64BD6.6BB72EA0" =
alt=3DBOA-TEAM-GB-Dreams-Logos-01></span><o:p></o:p></p><p =
class=3DMsoNormal><b><span lang=3DDE =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Customer Services:</span></b><span lang=3DDE =
style=3D'mso-fareast-language:EN-GB'> </span><b><span =
style=3D'font-family:"Arial",sans-serif;color:#0F243E;mso-fareast-languag=
e:EN-GB'>0800 652 6750</span></b><o:p></o:p></p><p =
class=3DMsoNormal><b><span lang=3DDE =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>E:customerservices@dreamsbeds.co.uk =
</span></b><o:p></o:p></p><p class=3DMsoNormal><span lang=3DDE =
style=3D'mso-fareast-language:EN-GB'> </span><a =
href=3D"http://www.dreams.co.uk/"><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>www.dreams.co.uk</span></a><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'> </span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'> </span><o:p></o:p></p></div><p=
class=3DMsoNormal> <o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a> <<a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a>> =
<br><b>Sent:</b> 11 June 2020 18:00<br><b>To:</b> Louise Casterton =
<<a =
href=3D"mailto:louisecasterton@dreams.co.uk">louisecasterton@dreams.co.uk=
</a>><br><b>Subject:</b> [EXTERNAL] RE: =
212A000168</span><o:p></o:p></p></div></div><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>Sorry to be =
a pain. Is there anyway that that they could send me the measurements of =
the fixing holes<o:p></o:p></p><p class=3DMsoNormal>So I don=E2=80=99t =
waste everybody=E2=80=99s time.<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> Louise Casterton <<a =
href=3D"mailto:louisecasterton@dreams.co.uk">louisecasterton@dreams.co.uk=
</a>> <br><b>Sent:</b> 11 June 2020 17:40<br><b>To:</b> <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a><br><b>Subject=
:</b> 212A000168</span><o:p></o:p></p></div></div><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>It would =
have to be in perfect condition and back in the box.<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>There would =
be a =C2=A338 collection charge.<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><div><p =
class=3DMsoNormal><b><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Louise Casterton</span></b><o:p></o:p></p><p =
class=3DMsoNormal><b><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Customer Services Team Leader</span></b><o:p></o:p></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Dreams Ltd, Knaves Beech, High Wycombe, HP10 =
9YU</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'><img border=3D0 width=3D340 =
height=3D188 style=3D'width:3.5416in;height:1.9583in' =
id=3D"_x0000_i1043" src=3D"cid:image001.jpg@01D64BD6.6BB72EA0" =
alt=3DBOA-TEAM-GB-Dreams-Logos-01></span><o:p></o:p></p><p =
class=3DMsoNormal><b><span lang=3DDE =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Customer Services:</span></b><span lang=3DDE =
style=3D'mso-fareast-language:EN-GB'> </span><b><span =
style=3D'font-family:"Arial",sans-serif;color:#0F243E;mso-fareast-languag=
e:EN-GB'>0800 652 6750</span></b><o:p></o:p></p><p =
class=3DMsoNormal><b><span lang=3DDE =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>E:customerservices@dreamsbeds.co.uk =
</span></b><o:p></o:p></p><p class=3DMsoNormal><span lang=3DDE =
style=3D'mso-fareast-language:EN-GB'> </span><a =
href=3D"https://protect-eu.mimecast.com/s/PojVCjRnAhnoRkASWSCDp/"><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>www.dreams.co.uk</span></a><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'> </span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'> </span><o:p></o:p></p></div><p=
class=3DMsoNormal> <o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a> <<a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a>> =
<br><b>Sent:</b> 11 June 2020 17:34<br><b>To:</b> Louise Casterton =
<<a =
href=3D"mailto:louisecasterton@dreams.co.uk">louisecasterton@dreams.co.uk=
</a>><br><b>Subject:</b> [EXTERNAL] RE: =
212A000168</span><o:p></o:p></p></div></div><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>If it =
doesn=E2=80=99t fit can we return it and get refunded?<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> Louise Casterton <<a =
href=3D"mailto:louisecasterton@dreams.co.uk">louisecasterton@dreams.co.uk=
</a>> <br><b>Sent:</b> 11 June 2020 17:11<br><b>To:</b> <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a><br><b>Subject=
:</b> 212A000168</span><o:p></o:p></p></div></div><p =
class=3DMsoNormal> <o:p></o:p></p><p =
class=3DMsoNormal>Hello<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>The price =
for the new headend would be =C2=A3170.00.<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>Please let =
me know if you would like to go ahead with this order.<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><div><p =
class=3DMsoNormal><b><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Louise Casterton</span></b><o:p></o:p></p><p =
class=3DMsoNormal><b><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Customer Services Team Leader</span></b><o:p></o:p></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Dreams Ltd, Knaves Beech, High Wycombe, HP10 =
9YU</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'><img border=3D0 width=3D340 =
height=3D188 style=3D'width:3.5416in;height:1.9583in' =
id=3D"Picture_x0020_3" src=3D"cid:image001.jpg@01D64BD6.6BB72EA0" =
alt=3DBOA-TEAM-GB-Dreams-Logos-01></span><o:p></o:p></p><p =
class=3DMsoNormal><b><span lang=3DDE =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Customer Services:</span></b><span lang=3DDE =
style=3D'mso-fareast-language:EN-GB'> </span><b><span =
style=3D'font-family:"Arial",sans-serif;color:#0F243E;mso-fareast-languag=
e:EN-GB'>0800 652 6750</span></b><o:p></o:p></p><p =
class=3DMsoNormal><b><span lang=3DDE =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>E:customerservices@dreamsbeds.co.uk =
</span></b><o:p></o:p></p><p class=3DMsoNormal><span lang=3DDE =
style=3D'mso-fareast-language:EN-GB'> </span><a =
href=3D"https://protect-eu.mimecast.com/s/ouAJClYp8i2RXDktyx6TK/"><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>www.dreams.co.uk</span></a><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'> </span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'> </span><o:p></o:p></p></div><p=
class=3DMsoNormal> <o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a> <<a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a>> =
<br><b>Sent:</b> 11 June 2020 11:14<br><b>To:</b> Louise Casterton =
<<a =
href=3D"mailto:louisecasterton@dreams.co.uk">louisecasterton@dreams.co.uk=
</a>><br><b>Subject:</b> [EXTERNAL] RE: =
212A000168</span><o:p></o:p></p></div></div><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>It was the =
main headboard.<o:p></o:p></p><p class=3DMsoNormal>Thanks for your help =
anyway<o:p></o:p></p><p class=3DMsoNormal>Regards<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> Louise Casterton <<a =
href=3D"mailto:louisecasterton@dreams.co.uk">louisecasterton@dreams.co.uk=
</a>> <br><b>Sent:</b> 11 June 2020 11:12<br><b>To:</b> <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a><br><b>Subject=
:</b> 212A000168</span><o:p></o:p></p></div></div><p =
class=3DMsoNormal> <o:p></o:p></p><p =
class=3DMsoNormal>Hi<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>I found out =
that we have more Manhattan=E2=80=99s coming in but needed to check with =
the supplier if the new parts would fit your bed.<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p =
class=3DMsoNormal>Unfortunately, they can offer no guarantees so =
I=E2=80=99m afraid it would be at your own risk.<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>Please can =
you remind me which part is needed and I will get back to you with a =
price.<o:p></o:p></p><p class=3DMsoNormal> <o:p></o:p></p><p =
class=3DMsoNormal>With kind regards,<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><div><p =
class=3DMsoNormal><b><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Louise Casterton</span></b><o:p></o:p></p><p =
class=3DMsoNormal><b><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Customer Services Team Leader</span></b><o:p></o:p></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Dreams Ltd, Knaves Beech, High Wycombe, HP10 =
9YU</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'><img border=3D0 width=3D340 =
height=3D188 style=3D'width:3.5416in;height:1.9583in' =
id=3D"Picture_x0020_2" src=3D"cid:image001.jpg@01D64BD6.6BB72EA0" =
alt=3DBOA-TEAM-GB-Dreams-Logos-01></span><o:p></o:p></p><p =
class=3DMsoNormal><b><span lang=3DDE =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Customer Services:</span></b><span lang=3DDE =
style=3D'mso-fareast-language:EN-GB'> </span><b><span =
style=3D'font-family:"Arial",sans-serif;color:#0F243E;mso-fareast-languag=
e:EN-GB'>0800 652 6750</span></b><o:p></o:p></p><p =
class=3DMsoNormal><b><span lang=3DDE =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>E:customerservices@dreamsbeds.co.uk =
</span></b><o:p></o:p></p><p class=3DMsoNormal><span lang=3DDE =
style=3D'mso-fareast-language:EN-GB'> </span><a =
href=3D"https://protect-eu.mimecast.com/s/LOhuCmZE7ujyWG6F9Thus/"><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>www.dreams.co.uk</span></a><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'> </span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'> </span><o:p></o:p></p></div><p=
class=3DMsoNormal> <o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a> <<a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a>> =
<br><b>Sent:</b> 11 June 2020 11:07<br><b>To:</b> Louise Casterton =
<<a =
href=3D"mailto:louisecasterton@dreams.co.uk">louisecasterton@dreams.co.uk=
</a>><br><b>Subject:</b> [EXTERNAL] RE: =
212A000168</span><o:p></o:p></p></div></div><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>Hi =
Lousie,<o:p></o:p></p><p class=3DMsoNormal>Not sure if you got my last =
email.<o:p></o:p></p><p class=3DMsoNormal>My mobile number is =
07887726814<o:p></o:p></p><p class=3DMsoNormal> <o:p></o:p></p><p =
class=3DMsoNormal>If you have any news that would be =
great.<o:p></o:p></p><p class=3DMsoNormal>Regards<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> Louise Casterton <<a =
href=3D"mailto:louisecasterton@dreams.co.uk">louisecasterton@dreams.co.uk=
</a>> <br><b>Sent:</b> 09 June 2020 17:25<br><b>To:</b> <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a><br><b>Subject=
:</b> 212A000168</span><o:p></o:p></p></div></div><p =
class=3DMsoNormal> <o:p></o:p></p><p =
class=3DMsoNormal>Hello<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>I have tried =
to contact you via mobile but the call keeps failing.<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>Please could =
you email me with your mobile number as I wanted to discuss replacements =
parts for your Manhattan bed.<o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal><b><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Louise Casterton</span></b><o:p></o:p></p><p =
class=3DMsoNormal><b><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Customer Services Team Leader</span></b><o:p></o:p></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Dreams Ltd, Knaves Beech, High Wycombe, HP10 =
9YU</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'><img border=3D0 width=3D340 =
height=3D188 style=3D'width:3.5416in;height:1.9583in' =
id=3D"Picture_x0020_1" src=3D"cid:image001.jpg@01D64BD6.6BB72EA0" =
alt=3DBOA-TEAM-GB-Dreams-Logos-01></span><o:p></o:p></p><p =
class=3DMsoNormal><b><span lang=3DDE =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>Customer Services:</span></b><span lang=3DDE =
style=3D'mso-fareast-language:EN-GB'> </span><b><span =
style=3D'font-family:"Arial",sans-serif;color:#0F243E;mso-fareast-languag=
e:EN-GB'>0800 652 6750</span></b><o:p></o:p></p><p =
class=3DMsoNormal><b><span lang=3DDE =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>E:customerservices@dreamsbeds.co.uk =
</span></b><o:p></o:p></p><p class=3DMsoNormal><span lang=3DDE =
style=3D'mso-fareast-language:EN-GB'> </span><a =
href=3D"https://protect-eu.mimecast.com/s/TS_wCn5zGt79mQxHmzuDL/"><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'>www.dreams.co.uk</span></a><span =
style=3D'font-family:"Arial",sans-serif;color:#212142;mso-fareast-languag=
e:EN-GB'> </span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'> </span><o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:EN-GB'> </span><o:p></o:p></p><div class=3DMsoNormal =
align=3Dcenter style=3D'text-align:center'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:EN-GB'><hr size=3D2 width=3D"100%" align=3Dcenter></span></div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:EN-GB'>This email has been scanned for email related threats and =
delivered safely by Mimecast.<br>For more information please visit <a =
href=3D"http://www.mimecast.com">http://www.mimecast.com</a> =
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style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
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align=3Dcenter style=3D'text-align:center'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:EN-GB'><hr size=3D2 width=3D"100%" align=3Dcenter></span></div><p =
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uage:EN-GB'><hr size=3D2 width=3D"100%" align=3Dcenter></span></div><p =
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