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; Mon, 8 Jun 2026 12:33:08 +0100
From: "B&Q" <no.reply@diy.com>
To: <bob@sarahharvey.com>
Subject: Your Click + Collect items are ready to collect
Date: Mon, 8 Jun 2026 12:33:07 +0100
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<https://ff8czqdm.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.diy.com/1/0102019ea70202c1-96eceb74-8bc7-4a8f-a5e4-af5292a443e2-000000/dnV_DA93boL7jYnCZQnBgSCqrJM=473>
<https://ff8czqdm.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.diy.com%2Ffind-a-store%2F/1/0102019ea70202c1-96eceb74-8bc7-4a8f-a5e4-af5292a443e2-000000/EUBqLyQlWVmJn8twc8FnruhN1Sw=473>
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Find a store
<https://ff8czqdm.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.diy.com%2Fcustomer-support/1/0102019ea70202c1-96eceb74-8bc7-4a8f-a5e4-af5292a443e2-000000/QpcUuYwjH0qIk-3H8SE9e8tIsc0=473>
Customer Support
Shop
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Ideas
<https://ff8czqdm.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.diy.com%2Fhelp-support%2F/1/0102019ea70202c1-96eceb74-8bc7-4a8f-a5e4-af5292a443e2-000000/MpONoEcdPin0tCeS80zrY6_16ns=473>
& Advice Clearance
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My Account
<https://ff8czqdm.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.diy.com%2Fcustomer%2Fmy_account%2F/1/0102019ea70202c1-96eceb74-8bc7-4a8f-a5e4-af5292a443e2-000000/dlFpms-7S1hbTFamFbEycGGIz94=473>
Your items are ready to collect
Dear Robert
Thanks for placing an order with B&Q. Exciting news! Your items that are
sold and shipped by Home Direct are ready to collect. Your items will be
held for 7 days.
Order detailsOrder
number: 1064897238Customer
number: 1018982085Order
date: 03/06/2026Installation
order: NoPO
/ Job Reference: N/APayment
method <https://kingfisher.scene7.com/is/content/Kingfisher/paypal_1?fmt=png>
PayPalPaid:
£28.00Payment
detailsSubtotal:
£28.00
Reductions : £0.00Delivery:
£0.00Total
paid: £28.00
Amount paid to date: £28.00Outstanding
balance: £0.00This
is not a VAT invoice. <https://media.diy.com/is/image/Kingfisher/c3393e84398a524787cfe4c31d4136f
d4fe99050?wid=30&hei=30> Click + Collect - B&Q Coventry - Brandon Road -
Brandon RoadStore
addressB&Q
Coventry - Brandon Road
Brandon Road
Binley Woods
Coventry
Coventry
CV3 2JD
Phone
024 7660 8100
<https://ff8czqdm.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.diy.com%2Fstore%2FB%26Q%2520Coventry%2520-%2520Brandon%2520Road%2FBQ_CET719/1/0102019ea70202c1-96eceb74-8bc7-4a8f-a5e4-af5292a443e2-000000/2acyZ9EtZmHMhpBARgpBuVHtLFw=473>
View store details
Please head to our Click + Collect point in store. You’ll need to take the
following with you: - A copy of this email on your phone or printed out, -
Valid photo ID or the payment card you used to place the order
If you have purchased an age restricted product you will need to show
original documents showing valid photo ID
Valid photo ID consists of original documents: photocard driving license,
passport or PASS accredited proof of age card.
We're happy for someone else to collect your order, the person you've
nominated must present a copy of the order confirmation or order number,
however, age restricted products can not be collected by anyone other than
the person who placed the order and cannot be released to external couriers.
We're unable to cancel your order. If you don't collect your order within 7
days, we'll automatically issue a refund.
Bought a new electrical or electronic product from us? Find out about our
electrical recycling service at www.diy.com/services/weee
<https://ff8czqdm.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.diy.com%2Fservices%2Fweee/1/0102019ea70202c1-96eceb74-8bc7-4a8f-a5e4-af5292a443e2-000000/gh80gdwqzGgAP2MWNSc3oAB3Nzw=473>
.
<https://media.diy.com/is/image/Kingfisher/c3393e84398a524787cfe4c31d4136fd4fe99050?wid=30&hei=30>
Click + Collect - Sold and Shipped by B&Q Verified SellersSold
and Shipped by: Home DirectEAN
/ Shortcode Description Quantity9552125756383
Crown Trade Vinyl Matt Walls & Ceilings Emulsion Paint White Rose (A9790F)
1L 1Returns info at www.diy.com/customer-support/returns-and-refunds
<https://ff8czqdm.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.diy.com%2Fcustomer-support%2Freturns-and-refunds/1/0102019ea70202c1-96eceb74-8bc7-4a8f-a5e4-af5292a443e2-000000/k7uPRdjuCPbANds6958kgFhJuPo=473>
© B&Q 2026 Terms
<https://ff8czqdm.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.diy.com%2Fcustomer-support%2Fterms-and-conditions/1/0102019ea70202c1-96eceb74-8bc7-4a8f-a5e4-af5292a443e2-000000/PtrWvr8_kKC9wrU_v_wnvGznAe8=473>
& Conditions | FAQs
<https://ff8czqdm.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.diy.com%2Ffaqs/1/0102019ea70202c1-96eceb74-8bc7-4a8f-a5e4-af5292a443e2-000000/rrz6I5vPESW3nojtjGxUd-33ZkA=473>
B&Q Limited, B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh SO53 3LERegistered
in England no. 973387. VAT number: 232555575 <https://ff8czqdm.r.eu-west-1.awstrack.me/I0/0102019ea70202c1-96eceb74-8bc
7-4a8f-a5e4-af5292a443e2-000000/n1QJhyw1OLAr1DAa61VSyKDR0ms=473>
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Your items are ready to collect</h1>
<br>
<br>
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<p style=3D"font-weight: bold; font-size: 12px; margin: 0 0 8px; =
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Dear  
Robert</p>
<!-- To show the different message for sales advice -->=20
<p style=3D"font-size: 12px; margin: 0">
Thanks for placing an order with B&Q. Exciting news! Your items =
that are sold and shipped by Home Direct are ready to collect. Your =
items will be held for 7 days.<br/>
</p>
</td>
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<td height=3D"25" valign=3D"bottom"
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03/06/2026</td>
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Installation order:</td>
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PO / Job Reference:</td>
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N/A</td>
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#949494">
<img =
src=3D"https://kingfisher.scene7.com/is/content/Kingfisher/paypal_1?fmt=3D=
png" alt=3D"⌕" border=3D"0" height=3D"16" width=3D"60"
style=3D"font-size: 30px; border: 0; =
outline: none; text-decoration: none; vertical-align: top; display: =
block;" />
</td>
<td width=3D"130" valign=3D"top" style=3D"padding: 0; =
margin: 0; padding-top: 10px; border-bottom: 1px dashed #949494">
<table width=3D"130" cellspacing=3D"0" =
cellpadding=3D"0" style=3D"font-size: 12px; text-align: left;">
<tr>
<td style=3D"font-family: Arial; font-size: =
12px;" colspan=3D"2">
PayPal</td>
</tr>
<tr>
<td width=3D"80" height=3D"30" =
valign=3D"middle"
style=3D"font-family: Arial; font-size: =
12px; text-align: left; padding-bottom: 8px;">
Paid:</td>
<td width=3D"50" height=3D"30" =
valign=3D"middle"
style=3D"font-family: Arial; font-size: =
12px; text-align: left; padding-bottom: 8px;">
=C2=A328.00</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
<!-- Lookup the profile to get the userlocale -->
<!-- reduction cal -->
<!-- Item level reduction end-->
<!-- Article price reduction start -->
<!-- Article price reduction end -->
<!-- Order level reduction start-->
<!-- Order level reduction end-->
<!-- Shipping discount level reduction start-->
<!-- Shipping discount level reduction End-->
<!-- /reduction cal -->
<td align=3D"left" valign=3D"top"><table cellpadding=3D"0" =
cellspacing=3D"0"
style=3D"font-size: 12px; text-align: right; width: =
195px; margin: 10px 0px 0px 0px; float: left;">
<tr>
<th
style=3D"padding: 10px 10px 5px 10px; =
border-bottom: 2px solid #999999; text-align: left; font-family: Arial"
colspan=3D"2">Payment details</th>
</tr>
<tr>
<td height=3D"25" valign=3D"middle" =
style=3D"padding-left: 10px; font-family: Arial">Subtotal:</td>
<td height=3D"25" valign=3D"middle" =
style=3D"padding-left: 10px; font-family: Arial">
<span style=3D"white-space: nowrap;"> =
=C2=A328.00</span>
</td>
</tr>
<tr>
<td height=3D"25" valign=3D"middle" =
style=3D"padding-left: 10px; font-family: Arial">Reductions  :</td>
<td height=3D"25" valign=3D"middle" =
style=3D"text-align: right; font-family: Arial"><span
style=3D"white-space: nowrap;"> =
=C2=A30.00</span></td>
</tr>
<tr>
<td height=3D"20" valign=3D"top" =
style=3D"padding-left: 10px; font-family: Arial">Delivery:</td>
<td height=3D"20" valign=3D"top" =
style=3D"padding-left: 10px; font-family: Arial"><span
style=3D"white-space: nowrap;"> =
=C2=A30.00</span></td>
</tr>
<!-- CFB-869 : Order Total without tax amount. -->
<tr style=3D"font-weight: bold;">
<td height=3D"25" valign=3D"bottom"
style=3D"padding-left: 10px; padding-bottom: =
8px; border-top: 1px dashed #949494; border-bottom: 1px dashed #949494; =
font-family: Arial">
Total paid:</td>
<td height=3D"25" valign=3D"bottom"
style=3D"padding-left: 10px; padding-bottom: =
8px; border-top: 1px dashed #949494; border-bottom: 1px dashed #949494; =
font-family: Arial">
<span style=3D"white-space: nowrap;"> =
=C2=A328.00</span>
</td>
</tr>
<tr>
</tr>
<!-- CFB-869 : Amount paid to date and Outstanding =
balance should not be shown as of now. Pending discussion. -->
<tr>
<td height=3D"20" valign=3D"top" =
style=3D"padding-left: 10px; font-family: Arial">Amount paid to =
date:</td>
<td height=3D"20" valign=3D"top" =
style=3D"padding-left: 10px; font-family: Arial"><span
style=3D"white-space: nowrap;"> =
=C2=A328.00</span></td>
</tr>
<tr>
<td height=3D"20" valign=3D"top"
style=3D"padding-left: 10px; border-bottom: =
1px solid #999999; font-family: Arial">Outstanding balance:</td>
<td height=3D"20" valign=3D"top"
style=3D"padding-left: 10px; border-bottom: =
1px solid #999999; font-family: Arial"><span
style=3D"white-space: nowrap;"> =
=C2=A30.00</span></td>
</tr>
<!-- CFB-869 : New place holder. No value needs to be =
shown -->
</table>
</td></tr>
<tr>
<td colspan=3D"3" align=3D"left" valign=3D"top"
style=3D"font-size: 12px; padding: 10px 0 32px 30px; font-family: =
Arial">
This is not a VAT invoice.</td>
</tr>
</table>
<table cellspacing=3D"0" cellpadding=3D"0"
style=3D"width: 650px; font-family: =
'Helvetica Neue', Helvetica, Arial, sans-serif; color: #323C41; padding: =
0 0 0 20px;">
<tr>
<td colspan=3D"3">
<table cellspacing=3D"0" cellpadding=3D"0" style=3D"padding: 0; =
font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; color: =
#323C41; width: 625px; font-size: 12px;">
<tr>
<td colspan=3D"3" style=3D"border-bottom: 2px solid #999; =
padding-bottom: 10px;">
<table cellspacing=3D"0" cellpadding=3D"0">
<tr>
<td height=3D"40" width=3D"40" valign=3D"middle">
<img =
src=3D"https://media.diy.com/is/image/Kingfisher/c3393e84398a524787cfe4c3=
1d4136fd4fe99050?wid=3D30&hei=3D30" />
</td>
<td valign=3D"middle" style=3D"font-size: =
18px; font-family: Arial; font-weight: bold">
Click + Collect - B&Q Coventry - Brandon =
Road - Brandon Road</td>
</tr>
</table>
</td>
</tr>
<tr>
<td style=3D"padding: 20px 0 20px 10px; font-size: 14px; =
font-weight: bold;">
Store address</td>
</tr>
<tr>
<td style=3D"padding: 0 10px 20px 10px; =
width: 200px; line-height: 20px;">
=20
<!-- CFB: 878 - Need to refractor later: =
For castorama, last name comes before first name -->
B&Q Coventry - Brandon Road<br />Brandon =
Road<br />Binley Woods<br />Coventry<br />Coventry<br />CV3 2JD<br /><br =
/>
<strong>Phone</strong>=20
<br />024 7660 8100<p>
<a target=3D"_blank" =
href=3D"https://ff8czqdm.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.diy.c=
om%2Fstore%2FB%26Q%2520Coventry%2520-%2520Brandon%2520Road%2FBQ_CET719/1/=
0102019ea70202c1-96eceb74-8bc7-4a8f-a5e4-af5292a443e2-000000/2acyZ9EtZmHM=
hpBARgpBuVHtLFw=3D473"
style=3D"color: #323C41; font-weight: bold; margin-left: =
0px;">
View store details</a>
</p>
<img src=3D"cid:qrCode" alt=3D"" =
width=3D"120" height=3D"120" style=3D"clear: both; ">
</td>
<!-- ADDED FOR COLLECTION EMAIL CONFIGURATION -->
<td style=3D"vertical-align: top; font-size: 14px;">
<p style=3D"margin: 0 0 10px 0">
</p>
<p style=3D"margin: 0 0 10px 0">
=20
=20
Please head to our Click + Collect point in store. You=E2=80=99ll need =
to take the following with you:
- A copy of this email on your phone or printed out,=20
- Valid photo ID or the payment card you used to place the order=20
<br/>
<br/>
If you have purchased an age restricted product you will need to show =
original documents showing valid photo ID
<br/>
<br/>
Valid photo ID consists of original documents: photocard driving =
license, passport or PASS accredited proof of age card.
<br/>
<br/>
We're happy for someone else to collect your order, the person =
you've nominated must present a copy of the order confirmation or =
order number, <strong>however, age restricted products can not be =
collected by anyone other than the person who placed the order and =
cannot be released to external couriers.</strong><br/>
<br/>
We're unable to cancel your order. If you don't collect your =
order within 7 days, we'll automatically issue a refund. <br/>
<br/>
Bought a new electrical or electronic product from us? Find out about =
our electrical recycling service at <a =
href=3D"https://ff8czqdm.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.diy.c=
om%2Fservices%2Fweee/1/0102019ea70202c1-96eceb74-8bc7-4a8f-a5e4-af5292a44=
3e2-000000/gh80gdwqzGgAP2MWNSc3oAB3Nzw=3D473">www.diy.com/services/weee</=
a>.
</p>
</td>
</tr>
<!--END FOR COLLECTION EMAIL CONFIGURATION -->
</table>
</td>
</tr>
<br>
<tr>
<td colspan=3D"8">
<table cellpadding=3D"0" cellspacing=3D"0"
style=3D"font-family: 'Helvetica Neue', Helvetica, Arial, =
sans-serif; color: #323C41; width: 625px; font-size: 12px; =
margin-bottom: 10px;">
<td colspan=3D"3">
<table cellspacing=3D"0" =
cellpadding=3D"0">
<tr>
<td height=3D"40" =
width=3D"40" valign=3D"middle"><img
=
src=3D"https://media.diy.com/is/image/Kingfisher/c3393e84398a524787cfe4c3=
1d4136fd4fe99050?wid=3D30&hei=3D30" /></td>
<td valign=3D"middle"
style=3D"font-size: =
18px; font-family: arial; font-weight: bold">Click + Collect - Sold and =
Shipped by B&Q Verified Sellers</td>
</tr>
</table>
</td>
<tr>
<td colspan=3D"10"
style=3D"border-bottom: 2px solid #999; padding: 9px 10px; =
background-color: #F1EFEE; font-size: 12px; font-weight: bold;">
Sold and Shipped by: Home Direct</td>
</tr>
<tr style=3D"vertical-align: top">
<th colspan=3D"1"
style=3D"border-bottom: 1px =
solid #999; padding: 5px 0 5px 10px; text-align: left; width: 140px;">
EAN / Shortcode</th>
<th colspan=3D"5"
style=3D"border-bottom: 1px =
solid #999; padding: 5px 0; text-align: center; width: 160px;">
Description</th>
<th colspan=3D"2"
style=3D"border-bottom: 1px =
solid #999; padding: 5px 0; text-align: center; width: 20px;">
Quantity</th>
</tr>
<!-- 3p Product Display for Click and Colelct -->
<tr>
<td colspan=3D"1"
style=3D"padding: 5px 0 =
5px 10px; text-align: left; border-bottom: 1px solid =
#949494;">9552125756383</td>
<td colspan=3D"5"
style=3D"padding: 5px 0 =
5px 0px; text-align: center; border-bottom: 1px solid #949494; width: =
165px">
Crown Trade Vinyl Matt =
Walls & Ceilings Emulsion Paint White Rose (A9790F) 1L</td>
<td colspan=3D"2"
style=3D"padding: 5px 0 =
5px 0px; text-align: center; border-bottom: 1px solid #949494;">1</td>
</tr>
</table>
</td>
</tr>
</table>
=20
<!-- HTML will be provided by Business for this content area, which can =
be either HTML block or banner block-->
<table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
style=3D"width:630px; font-size:12px; font-family:'Helvetica =
Neue',Helvetica,Arial,sans-serif; color:#333; margin-left:20px">
<tbody>
<tr> <td></td></tr>
</tbody>
</table>
<table cellpadding=3D"0" cellspacing=3D"0"
style=3D"padding: 10px 0 0 0px; margin-left: 20px; =
width: 623px; font-family: 'Helvetica Neue', Helvetica, Arial, =
sans-serif; font-size: 12px; color: #323C41">
<tbody>
=20
<td style=3D"padding: 10px 0 10px 10px; =
border-top: 1px solid #999; text-align: right;">
Returns info at  
<a =
href=3D"https://ff8czqdm.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.diy.c=
om%2Fcustomer-support%2Freturns-and-refunds/1/0102019ea70202c1-96eceb74-8=
bc7-4a8f-a5e4-af5292a443e2-000000/k7uPRdjuCPbANds6958kgFhJuPo=3D473">www.=
diy.com/customer-support/returns-and-refunds</a>
</td>
</tr>
</tbody>
</table>
=20
</td>
</tr>
<tr>
<td>
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
width=3D"100%" bgcolor=3D"#323C41" style=3D"font-size: 12px; color: =
#fff;">
<tr>
<td width=3D"20"> </td>
<td>
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
width=3D"100%">
<tr>
<td align=3D"left" style=3D"padding: 20px 0; =
color: #fff; font-size: 12px; font-family: 'Helvetica Neue', Helvetica, =
Arial, sans-serif;">
© B&Q  2026</td>
<td align=3D"right" style=3D"padding: 20px 0; =
text-align: right;" id=3D"hide-footer-nav-print">
<a =
href=3D"https://ff8czqdm.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.diy.c=
om%2Fcustomer-support%2Fterms-and-conditions/1/0102019ea70202c1-96eceb74-=
8bc7-4a8f-a5e4-af5292a443e2-000000/PtrWvr8_kKC9wrU_v_wnvGznAe8=3D473" =
style=3D"color: #fff; font-size: 12px; font-family: 'Helvetica Neue', =
Helvetica, Arial, sans-serif; text-decoration: none;">Terms & =
Conditions</a>
|
<a =
href=3D"https://ff8czqdm.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.diy.c=
om%2Ffaqs/1/0102019ea70202c1-96eceb74-8bc7-4a8f-a5e4-af5292a443e2-000000/=
rrz6I5vPESW3nojtjGxUd-33ZkA=3D473" style=3D"color: #fff; font-size: =
12px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; =
text-decoration: none;">FAQs</a>
</td>
</tr>
<tr>
=20
<td colspan=3D"2" style=3D"text-align: center; =
color: #fff; font-size: 12px; font-family: 'Helvetica Neue', Helvetica, =
Arial, sans-serif;">
<table align=3D"center">
<tr>
<td style=3D"color: #fff; font-size: =
12px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;" =
align=3D"center">B&Q Limited, B&Q House, Chestnut Avenue, =
Chandler's Ford, Eastleigh SO53 3LE</td>
</tr>
<tr>
<td style=3D"margin-top: 0; color: =
#fff; font-size: 12px; font-family: 'Helvetica Neue', Helvetica, Arial, =
sans-serif;" align=3D"center">Registered in England no. 973387. VAT =
number: 232555575</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
<td width=3D"20"> </td>
</tr>
<tr>
<td style=3D"height: 20px; font-size: 20px; line-height: =
20px;" colspan=3D"4"> </td>
</tr>
</table>
=20
</td>
</tr>
<tr>
<td height=3D"60"></td>
</tr>
</table>
</td>
</tr>
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