HEX

File: D:/hMailServer/Data/sarahharvey.com/bob/6A/{6A667D80-A194-44A1-B818-EE64634A8AB9}.eml
Content-Type: multipart/alternative; boundary=Apple-Mail-A07EED08-6872-45F4-8677-B84E3C120FA1
Content-Transfer-Encoding: 7bit
From: Susan Home <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Date: Tue, 28 Apr 2026 17:20:29 +0100
Subject: Fwd: Your Motor Claim
Message-Id: <61235F86-2122-4320-9C90-90F40167B8B1@sarahharvey.com>
References: <V9FYUQ0N4TU4.PF9FZ3NP46PW1@ip-10-108-194-35.eu-west-1.compute.internal>
To: Bob Home <bob@sarahharvey.com>


--Apple-Mail-A07EED08-6872-45F4-8677-B84E3C120FA1
Content-Type: text/html;
	charset=utf-8
Content-Transfer-Encoding: quoted-printable

<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto"><br id=3D"lineBreakAtBeginningOfSignature">=
<div dir=3D"ltr">Sent from my iPhone</div><div dir=3D"ltr"><br>Begin forward=
ed message:<br><br></div><blockquote type=3D"cite"><div dir=3D"ltr"><b>From:=
</b> Donotreply@aviva.com<br><b>Date:</b> April 28, 2026 at 5:13:03=E2=80=AF=
PM GMT+1<br><b>To:</b> sue@sarahharvey.com<br><b>Subject:</b> <b>Your Motor C=
laim</b><br><br></div></blockquote><blockquote type=3D"cite"><div dir=3D"ltr=
">=EF=BB=BF<!-- Generated by XStandard version 1.6.2.0 on 2014-03-18T12:08:2=
9 --><p><meta content=3D"text/html; charset=3Dutf-8" http-equiv=3D"Content-T=
ype"><title>Welcome to Aviva</title><dlg:metadata name=3D"EmailFrom" value=3D=
"Donotreply@aviva.com"><dlg:metadata name=3D"EmailTo" value=3D"sue@sarahharv=
ey.com"><dlg:metadata name=3D"EmailTitle" value=3D"Your Motor Claim"><dlg:me=
tadata name=3D"guid" value=3D"uuid:4ca8d995-4e83-4466-8120-70e2431e3657"><dl=
g:metadata name=3D"SequenceNumber" value=3D"1"></dlg:metadata></dlg:metadata=
></dlg:metadata></dlg:metadata></dlg:metadata></p><div xmlns=3D"" style=3D"t=
ext-align:left;"><div id=3D"ex-table1388" style=3D"width: 667px; height: 202=
2px"><table style=3D"table-layout: fixed;"><colgroup><col style=3D"width: 48=
px;"><col style=3D"width: 348px;"><col style=3D"width: 271px;"></colgroup><t=
body><tr style=3D"height: 128px"><td id=3D"ex-tablecol52738" style=3D"width:=
38px; vertical-align: top; text-align: left; padding-top:0.031250in;padding-=
left:0.052083in;padding-right:0.052083in;padding-bottom:0.031250in "><p clas=
s=3D"para" id=3D"ex-para76247"></p></td><td colspan=3D"2" id=3D"ex-tablecol5=
2739" style=3D"width:609px; vertical-align: top; text-align: left; padding-t=
op:0.031250in;padding-left:0.052083in;padding-right:0.052083in;padding-botto=
m:0.031250in "><p class=3D"para" id=3D"ex-para76248" style=3D"padding-top: 4=
px; padding-bottom: 4px"><span class=3D"text7435" style=3D"color:#444444;fon=
t-weight:bold;font-style:normal;white-space:normal;"><br></span></p><p class=
=3D"para" id=3D"ex-para76249" style=3D"padding-bottom: 4px"></p><div style=3D=
"width: 1px; height: 1px; position: relative; display: inline-block;"><div s=
tyle=3D"position: absolute; top: -40px; left: -9px;"><img alt=3D"" id=3D"ex-=
image1292" src=3D"https://res.notifications.aviva.co.uk/res/aviva_mkt_prod1/=
AVIVALOGO.png" style=3D"width: 636px; height: 81px" data-unique-identifier=3D=
""></div></div><span class=3D"text7435" style=3D"color:#444444;font-weight:b=
old;font-style:normal;white-space:normal;"><br><br></span><p></p><p class=3D=
"para" id=3D"ex-para76250" style=3D"padding-bottom: 4px"></p></td></tr><tr s=
tyle=3D"height: 48px"><td id=3D"ex-tablecol52740" style=3D"width:38px; verti=
cal-align: top; text-align: left; padding-top:0.031250in;padding-left:0.0520=
83in;padding-right:0.052083in;padding-bottom:0.031250in "><p class=3D"para" i=
d=3D"ex-para76251"></p></td><td id=3D"ex-tablecol52741" style=3D"width:339px=
; vertical-align: top; text-align: left; padding-top:0.031250in;padding-left=
:0.052083in;padding-right:0.052083in;padding-bottom:0.031250in "><p class=3D=
"para" id=3D"ex-para76252"><span class=3D"text7441" style=3D"color:#000000;f=
ont-weight:bold;font-style:normal;white-space:normal;">Getting you back on t=
he road</span></p></td><td id=3D"ex-tablecol52742" style=3D"width:261px; ver=
tical-align: top; text-align: left; padding-top:0.031250in;padding-left:0.05=
2083in;padding-right:0.052083in;padding-bottom:0.031250in "><p class=3D"para=
" id=3D"ex-para76253"></p></td></tr><tr style=3D"height: 66px"><td id=3D"ex-=
tablecol52743" style=3D"width:38px; vertical-align: top; text-align: left; p=
adding-top:0.031250in;padding-left:0.052083in;padding-right:0.052083in;paddi=
ng-bottom:0.031250in "><p class=3D"para" id=3D"ex-para76254"><span class=3D"=
text1" style=3D"color:#000000;font-weight:normal;font-style:normal;white-spa=
ce:normal;"><br></span></p><p class=3D"para" id=3D"ex-para76255"></p></td><t=
d colspan=3D"2" id=3D"ex-tablecol52744" style=3D"width:609px; vertical-align=
: top; text-align: left; padding-top:0.031250in;padding-left:0.052083in;padd=
ing-right:0.052083in;padding-bottom:0.031250in "><p class=3D"para" id=3D"ex-=
para76256"><span class=3D"text7434" style=3D"color:#004FB6;font-weight:norma=
l;font-style:normal;white-space:normal;">Hi Susan,</span></p><p class=3D"par=
a" id=3D"ex-para76257" style=3D""><span class=3D"text7428" style=3D"color:#4=
44444;line-height:13.81px;font-weight:normal;font-style:normal;white-space:n=
ormal;"><br></span></p><p class=3D"para" id=3D"ex-para76258" style=3D"paddin=
g-top: 2px"><span class=3D"text7428" style=3D"color:#000000;font-weight:norm=
al;font-style:normal;white-space:normal;">Now that we=E2=80=99ve got your cl=
aim, we can get you back on the road!</span></p></td></tr><tr style=3D"heigh=
t: 26px"><td id=3D"ex-tablecol52745" style=3D"width:38px; vertical-align: mi=
ddle; text-align: left; padding-top:0.031250in;padding-left:0.052083in;paddi=
ng-right:0.052083in;padding-bottom:0.031250in "><p class=3D"para" id=3D"ex-p=
ara76259"></p></td><td id=3D"ex-tablecol52746" style=3D"width:339px; vertica=
l-align: middle; text-align: left; padding-top:0.031250in;padding-left:0.052=
083in;padding-right:0.052083in;padding-bottom:0.031250in "><p class=3D"para"=
 id=3D"ex-para76260"><span class=3D"text7428" style=3D"color:#000000;font-we=
ight:normal;font-style:normal;white-space:normal;">Your claim reference numb=
er:</span></p></td><td id=3D"ex-tablecol52747" style=3D"width:261px; vertica=
l-align: middle; text-align: left; padding-top:0.031250in;padding-left:0.052=
083in;padding-right:0.052083in;padding-bottom:0.031250in "><p class=3D"para"=
 id=3D"ex-para76261"><span class=3D"text7428" style=3D"color:#000000;font-we=
ight:normal;font-style:normal;white-space:normal;">4504436822</span></p></td=
></tr><tr style=3D"height: 39px"><td id=3D"ex-tablecol52748" style=3D"width:=
38px; vertical-align: top; text-align: left; padding-top:0.031250in;padding-=
left:0.052083in;padding-right:0.052083in;padding-bottom:0.031250in "><p clas=
s=3D"para" id=3D"ex-para76262"></p></td><td colspan=3D"2" id=3D"ex-tablecol5=
2749" style=3D"width:609px; vertical-align: top; text-align: left; padding-t=
op:0.031250in;padding-left:0.052083in;padding-right:0.052083in;padding-botto=
m:0.031250in "><p class=3D"para" id=3D"ex-para76263" style=3D"padding-top: 4=
px; padding-bottom: 4px"><span class=3D"text7435" style=3D"color:#444444;fon=
t-weight:bold;font-style:normal;white-space:normal;">Here=E2=80=99s what you=
 told us:</span></p></td></tr><tr style=3D"height: 26px"><td id=3D"ex-tablec=
ol52750" style=3D"width:38px; vertical-align: top; text-align: left; padding=
-top:0.031250in;padding-left:0.052083in;padding-right:0.052083in;padding-bot=
tom:0.031250in "><p class=3D"para" id=3D"ex-para76264"></p></td><td id=3D"ex=
-tablecol52751" style=3D"width:339px; vertical-align: top; text-align: left;=
 padding-top:0.031250in;padding-left:0.052083in;padding-right:0.052083in;pad=
ding-bottom:0.031250in "><p class=3D"para" id=3D"ex-para76265"><span class=3D=
"text7428" style=3D"color:#000000;font-weight:normal;font-style:normal;white=
-space:normal;">The incident happened on:</span></p></td><td id=3D"ex-tablec=
ol52752" style=3D"width:261px; vertical-align: top; text-align: left; paddin=
g-top:0.031250in;padding-left:0.052083in;padding-right:0.052083in;padding-bo=
ttom:0.031250in "><p class=3D"para" id=3D"ex-para76266"><span class=3D"text7=
428" style=3D"color:#000000;font-weight:normal;font-style:normal;white-space=
:normal;">23/04/2026</span></p></td></tr><tr style=3D"height: 26px"><td id=3D=
"ex-tablecol52753" style=3D"width:38px; vertical-align: top; text-align: lef=
t; padding-top:0.031250in;padding-left:0.052083in;padding-right:0.052083in;p=
adding-bottom:0.031250in "><p class=3D"para" id=3D"ex-para76267"></p></td><t=
d id=3D"ex-tablecol52754" style=3D"width:339px; vertical-align: top; text-al=
ign: left; padding-top:0.031250in;padding-left:0.052083in;padding-right:0.05=
2083in;padding-bottom:0.031250in "><p class=3D"para" id=3D"ex-para76268"><sp=
an class=3D"text7428" style=3D"color:#000000;font-weight:normal;font-style:n=
ormal;white-space:normal;">The location was:</span></p></td><td id=3D"ex-tab=
lecol52755" style=3D"width:261px; vertical-align: top; text-align: left; pad=
ding-top:0.031250in;padding-left:0.052083in;padding-right:0.052083in;padding=
-bottom:0.031250in "><p class=3D"para" id=3D"ex-para76269"><span class=3D"te=
xt7428" style=3D"color:#000000;font-weight:normal;font-style:normal;white-sp=
ace:normal;">A4071, Rugby CV23, UK</span></p></td></tr><tr style=3D"height: 2=
6px"><td id=3D"ex-tablecol52756" style=3D"width:38px; vertical-align: top; t=
ext-align: left; padding-top:0.031250in;padding-left:0.052083in;padding-righ=
t:0.052083in;padding-bottom:0.031250in "><p class=3D"para" id=3D"ex-para7627=
0"></p></td><td id=3D"ex-tablecol52757" style=3D"width:339px; vertical-align=
: top; text-align: left; padding-top:0.031250in;padding-left:0.052083in;padd=
ing-right:0.052083in;padding-bottom:0.031250in "><p class=3D"para" id=3D"ex-=
para76271"><span class=3D"text7428" style=3D"color:#000000;font-weight:norma=
l;font-style:normal;white-space:normal;">Is your vehicle driveable?</span></=
p></td><td id=3D"ex-tablecol52758" style=3D"width:261px; vertical-align: top=
; text-align: left; padding-top:0.031250in;padding-left:0.052083in;padding-r=
ight:0.052083in;padding-bottom:0.031250in "><p class=3D"para" id=3D"ex-para7=
6272"><span class=3D"text7428" style=3D"color:#000000;font-weight:normal;fon=
t-style:normal;white-space:normal;">Yes</span></p></td></tr><tr style=3D"hei=
ght: 26px"><td id=3D"ex-tablecol52759" style=3D"width:38px; vertical-align: t=
op; text-align: left; padding-top:0.031250in;padding-left:0.052083in;padding=
-right:0.052083in;padding-bottom:0.031250in "><p class=3D"para" id=3D"ex-par=
a76273"></p></td><td id=3D"ex-tablecol52760" style=3D"width:339px; vertical-=
align: top; text-align: left; padding-top:0.031250in;padding-left:0.052083in=
;padding-right:0.052083in;padding-bottom:0.031250in "><p class=3D"para" id=3D=
"ex-para76274"><span class=3D"text7428" style=3D"color:#000000;font-weight:n=
ormal;font-style:normal;white-space:normal;">Do you want to claim for this i=
ncident?</span></p></td><td id=3D"ex-tablecol52761" style=3D"width:261px; ve=
rtical-align: top; text-align: left; padding-top:0.031250in;padding-left:0.0=
52083in;padding-right:0.052083in;padding-bottom:0.031250in "><p class=3D"par=
a" id=3D"ex-para76275"><span class=3D"text7428" style=3D"color:#000000;font-=
weight:normal;font-style:normal;white-space:normal;">Yes</span></p></td></tr=
><tr style=3D"height: 26px"><td id=3D"ex-tablecol52762" style=3D"width:38px;=
 vertical-align: top; text-align: left; padding-top:0.031250in;padding-left:=
0.052083in;padding-right:0.052083in;padding-bottom:0.031250in "><p class=3D"=
para" id=3D"ex-para76276"></p></td><td id=3D"ex-tablecol52763" style=3D"widt=
h:339px; vertical-align: top; text-align: left; padding-top:0.031250in;paddi=
ng-left:0.052083in;padding-right:0.052083in;padding-bottom:0.031250in "><p c=
lass=3D"para" id=3D"ex-para76277"><span class=3D"text7428" style=3D"color:#0=
00000;font-weight:normal;font-style:normal;white-space:normal;">Your descrip=
tion of the incident:</span></p></td><td id=3D"ex-tablecol52764" style=3D"wi=
dth:261px; vertical-align: top; text-align: left; padding-top:0.031250in;pad=
ding-left:0.052083in;padding-right:0.052083in;padding-bottom:0.031250in "><p=
 class=3D"para" id=3D"ex-para76278"></p></td></tr><tr style=3D"height: 45px"=
><td id=3D"ex-tablecol52765" style=3D"width:38px; vertical-align: top; text-=
align: left; padding-top:0.031250in;padding-left:0.052083in;padding-right:0.=
052083in;padding-bottom:0.031250in "><p class=3D"para" id=3D"ex-para76279"><=
/p></td><td colspan=3D"2" id=3D"ex-tablecol52766" style=3D"width:609px; vert=
ical-align: top; text-align: left; padding-top:0.031250in;padding-left:0.052=
083in;padding-right:0.052083in;padding-bottom:0.031250in "><p class=3D"para"=
 id=3D"ex-para76280"><span class=3D"text7428" style=3D"color:#000000;font-we=
ight:normal;font-style:normal;white-space:normal;">Waited at junction to mov=
e into main road. Road was clear unsure where other vehicle came from. Could=
 have come from same junction but in another lane</span></p></td></tr><tr st=
yle=3D"height: 66px"><td id=3D"ex-tablecol52767" style=3D"width:38px; vertic=
al-align: top; text-align: left; padding-top:0.031250in;padding-left:0.05208=
3in;padding-right:0.052083in;padding-bottom:0.031250in "><p class=3D"para" i=
d=3D"ex-para76281"></p></td><td colspan=3D"2" id=3D"ex-tablecol52768" style=3D=
"width:609px; vertical-align: top; text-align: left; padding-top:0.031250in;=
padding-left:0.052083in;padding-right:0.052083in;padding-bottom:0.031250in "=
><p class=3D"para" id=3D"ex-para76282"><span class=3D"text7428" style=3D"col=
or:#000000;font-weight:normal;font-style:normal;white-space:normal;">We can s=
ee you've purchased Increased Personal Accident policy add on. If you haven=E2=
=80=99t already told us about an injury, you can still contact us if you=E2=80=
=99ve experienced any injuries that you believe may be covered by your polic=
y.</span></p></td></tr><tr style=3D"height: 39px"><td id=3D"ex-tablecol52769=
" style=3D"width:38px; vertical-align: top; text-align: left; padding-top:0.=
031250in;padding-left:0.052083in;padding-right:0.052083in;padding-bottom:0.0=
31250in "><p class=3D"para" id=3D"ex-para76283"></p></td><td colspan=3D"2" i=
d=3D"ex-tablecol52770" style=3D"width:609px; vertical-align: middle; text-al=
ign: left; padding-top:0.031250in;padding-left:0.052083in;padding-right:0.05=
2083in;padding-bottom:0.031250in "><p class=3D"para" id=3D"ex-para76284" sty=
le=3D"padding-top: 4px; padding-bottom: 4px"><span class=3D"text7435" style=3D=
"color:#000000;font-weight:bold;font-style:normal;white-space:normal;">What h=
appens next?</span></p></td></tr><tr style=3D"height: 124px"><td id=3D"ex-ta=
blecol52771" style=3D"width:38px; vertical-align: top; text-align: left; pad=
ding-top:0.031250in;padding-left:0.052083in;padding-right:0.052083in;padding=
-bottom:0.031250in "><p class=3D"para" id=3D"ex-para76285"></p></td><td cols=
pan=3D"2" id=3D"ex-tablecol52772" style=3D"width:609px; vertical-align: top;=
 text-align: left; padding-top:0.031250in;padding-left:0.052083in;padding-ri=
ght:0.052083in;padding-bottom:0.031250in "><p class=3D"para" id=3D"ex-para76=
286" style=3D"padding-top: 4px; padding-bottom: 4px"><span class=3D"text7428=
" style=3D"color:#000000;font-weight:normal;font-style:normal;white-space:no=
rmal;">Based on the information you=E2=80=99ve given us, we think your vehic=
le is repairable.</span></p><p class=3D"para" id=3D"ex-para76287" style=3D"p=
adding-bottom: 4px"><span class=3D"text7428" style=3D"color:#000000;font-wei=
ght:normal;font-style:normal;white-space:normal;">We=E2=80=99ve been in touc=
h with our garage network and they=E2=80=99ll be able to have a look at the d=
amage and make an assessment.</span></p><p class=3D"para" id=3D"ex-para76288=
" style=3D"padding-top: 1px; padding-bottom: 4px"><span class=3D"text7428" s=
tyle=3D"color:#000000;font-weight:normal;font-style:normal;white-space:norma=
l;">We=E2=80=99ll send you a link to book this online. You should have it in=
 the next few hours, so if you can=E2=80=99t see it in your inbox, you might=
 need to check your junk or spam folder.</span></p></td></tr><tr style=3D"he=
ight: 117px"><td id=3D"ex-tablecol52773" style=3D"width:38px; vertical-align=
: top; text-align: left; padding-top:0.031250in;padding-left:0.052083in;padd=
ing-right:0.052083in;padding-bottom:0.031250in "><p class=3D"para" id=3D"ex-=
para76289"></p></td><td colspan=3D"2" id=3D"ex-tablecol52774" style=3D"width=
:609px; vertical-align: top; text-align: left; padding-top:0.031250in;paddin=
g-left:0.052083in;padding-right:0.052083in;padding-bottom:0.031250in "><p cl=
ass=3D"para" id=3D"ex-para76290" style=3D"padding-bottom: 11px"><span class=3D=
"text7428" style=3D"color:#000000;font-weight:normal;font-style:normal;white=
-space:normal;">Many industries are experiencing supply chain issues at the m=
oment. This means it could take longer than usual to complete your repair or=
 provide you with a courtesy vehicle, if your policy includes this. However,=
 we and our suppliers are doing our best to overcome these challenges as qui=
ckly as possible. Our repairers will discuss how to keep you updated so we c=
an get you and your vehicle back on the road as soon as we can.</span></p></=
td></tr><tr style=3D"height: 57px"><td id=3D"ex-tablecol52775" style=3D"widt=
h:38px; vertical-align: top; text-align: left; padding-top:0.031250in;paddin=
g-left:0.052083in;padding-right:0.052083in;padding-bottom:0.031250in "><p cl=
ass=3D"para" id=3D"ex-para76291"></p></td><td colspan=3D"2" id=3D"ex-tableco=
l52776" style=3D"width:609px; vertical-align: top; text-align: left; padding=
-top:0.031250in;padding-left:0.052083in;padding-right:0.052083in;padding-bot=
tom:0.031250in "><p class=3D"para" id=3D"ex-para76292" style=3D"padding-bott=
om: 11px"><span class=3D"text7428" style=3D"color:#000000;font-weight:normal=
;font-style:normal;white-space:normal;">To determine liability, we will revi=
ew the incident description and if we need more information we will be in to=
uch.</span></p></td></tr><tr style=3D"height: 36px"><td id=3D"ex-tablecol527=
77" style=3D"width:38px; vertical-align: top; text-align: left; padding-top:=
0.031250in;padding-left:0.052083in;padding-right:0.052083in;padding-bottom:0=
.031250in "><p class=3D"para" id=3D"ex-para76293"></p></td><td colspan=3D"2"=
 id=3D"ex-tablecol52778" style=3D"width:609px; vertical-align: top; text-ali=
gn: left; padding-top:0.031250in;padding-left:0.052083in;padding-right:0.052=
083in;padding-bottom:0.031250in "><p class=3D"para" id=3D"ex-para76294" styl=
e=3D"padding-bottom: 11px"><span class=3D"text7428" style=3D"color:#000000;f=
ont-weight:normal;font-style:normal;white-space:normal;">Accidents occurring=
 outside of the United Kingdom will be subject to validation of cover.</span=
></p></td></tr><tr style=3D"height: 38px"><td id=3D"ex-tablecol52779" style=3D=
"width:38px; vertical-align: top; text-align: left; padding-top:0.020833in;p=
adding-left:0.052083in;padding-right:0.052083in;padding-bottom:0.031250in ">=
<p class=3D"para" id=3D"ex-para76295"></p></td><td colspan=3D"2" id=3D"ex-ta=
blecol52780" style=3D"width:609px; vertical-align: middle; text-align: left;=
 padding-top:0.020833in;padding-left:0.052083in;padding-right:0.052083in;pad=
ding-bottom:0.031250in "><p class=3D"para" id=3D"ex-para76296" style=3D"padd=
ing-top: 4px; padding-bottom: 4px"><span class=3D"text7435" style=3D"color:#=
000000;font-weight:bold;font-style:normal;white-space:normal;">What do I nee=
d to do?</span></p></td></tr><tr style=3D"height: 361px"><td id=3D"ex-tablec=
ol52781" style=3D"width:38px; vertical-align: top; text-align: left; padding=
-top:0.031250in;padding-left:0.052083in;padding-right:0.052083in;padding-bot=
tom:0.031250in "><p class=3D"para" id=3D"ex-para76297"></p></td><td colspan=3D=
"2" id=3D"ex-tablecol52782" style=3D"width:609px; vertical-align: top; text-=
align: left; padding-top:0.031250in;padding-left:0.052083in;padding-right:0.=
052083in;padding-bottom:0.031250in "><p class=3D"para" id=3D"ex-para76298"><=
span class=3D"text7428" style=3D"color:#000000;font-weight:normal;font-style=
:normal;white-space:normal;">Simply log in and choose your repairer. Once se=
lected they will contact you within two working days to discuss the next ste=
ps of your repair journey.</span></p><p class=3D"para" id=3D"ex-para76299"><=
span class=3D"text7428" style=3D"color:#000000;font-weight:normal;font-style=
:normal;white-space:normal;"><br></span></p><p class=3D"para" id=3D"ex-para7=
6300"><span class=3D"text7428" style=3D"color:#000000;font-weight:normal;fon=
t-style:normal;white-space:normal;">In some cases, your chosen repairer may n=
ot be able to progress your claim. In this situation you will receive a noti=
fication by text to advise that your repair details have been passed to Vizi=
on, Vizion are the company that supply and manage our network of repair gara=
ges. Their team will then reallocate your claim to the most suitable repaire=
r in your local area, who will in turn call you to discuss your repair journ=
ey, we expect this to take no longer than 2 working days.</span></p><p class=
=3D"para" id=3D"ex-para76301"><span class=3D"text7428" style=3D"color:#00000=
0;font-weight:normal;font-style:normal;white-space:normal;"><br></span></p><=
p class=3D"para" id=3D"ex-para76302"><span class=3D"text7428" style=3D"color=
:#000000;font-weight:normal;font-style:normal;white-space:normal;">Whilst yo=
ur car is in for repair, you can use the same link to return to their site a=
nd track your repair.</span></p><p class=3D"para" id=3D"ex-para76303"><span c=
lass=3D"text7428" style=3D"color:#000000;font-weight:normal;font-style:norma=
l;white-space:normal;"><br></span></p><p class=3D"para" id=3D"ex-para76304">=
<span class=3D"text7428" style=3D"color:#000000;font-weight:normal;font-styl=
e:normal;white-space:normal;">If you have any repair queries before you have=
 booked the repairs, please contact us on 0345 300 9514.&nbsp;Once you have b=
ooked your repairs, to avoid being transferred, please use the phone number t=
hat you will receive in your confirmation email or text message.</span></p><=
p class=3D"para" id=3D"ex-para76305"><span class=3D"text7428" style=3D"color=
:#000000;font-weight:normal;font-style:normal;white-space:normal;"><br></spa=
n></p><p class=3D"para" id=3D"ex-para76306"><span class=3D"text7428" style=3D=
"color:#000000;font-weight:normal;font-style:normal;white-space:normal;">Bef=
ore your car goes in for repairs, you will need to remove your personal belo=
ngings. </span></p></td></tr><tr style=3D"height: 25px"><td id=3D"ex-tableco=
l52783" style=3D"width:38px; vertical-align: top; text-align: left; padding-=
top:0.031250in;padding-left:0.052083in;padding-right:0.052083in;padding-bott=
om:0.031250in "><p class=3D"para" id=3D"ex-para76307"></p></td><td colspan=3D=
"2" id=3D"ex-tablecol52784" style=3D"width:609px; vertical-align: top; text-=
align: left; padding-top:0.031250in;padding-left:0.052083in;padding-right:0.=
052083in;padding-bottom:0.031250in "><p class=3D"para" id=3D"ex-para76308"><=
span class=3D"text7428" style=3D"color:#000000;font-weight:normal;font-style=
:normal;white-space:normal;">Once your car is repaired, you will need to pay=
 the garage your excess of =C2=A3 1100.</span></p></td></tr><tr style=3D"hei=
ght: 41px"><td id=3D"ex-tablecol52785" style=3D"width:38px; vertical-align: t=
op; text-align: left; padding-top:0.052083in;padding-left:0.052083in;padding=
-right:0.052083in;padding-bottom:0.031250in "><p class=3D"para" id=3D"ex-par=
a76309"></p></td><td colspan=3D"2" id=3D"ex-tablecol52786" style=3D"width:60=
9px; vertical-align: middle; text-align: left; padding-top:0.052083in;paddin=
g-left:0.052083in;padding-right:0.052083in;padding-bottom:0.031250in "><p cl=
ass=3D"para" id=3D"ex-para76310" style=3D"padding-top: 4px; padding-bottom: 4=
px"><span class=3D"text7435" style=3D"color:#000000;font-weight:bold;font-st=
yle:normal;white-space:normal;">Will I get a replacement vehicle?</span></p>=
</td></tr><tr style=3D"height: 46px"><td id=3D"ex-tablecol52787" style=3D"wi=
dth:38px; vertical-align: top; text-align: left; padding-top:0.031250in;padd=
ing-left:0.052083in;padding-right:0.052083in;padding-bottom:0.031250in "><p c=
lass=3D"para" id=3D"ex-para76311"></p></td><td colspan=3D"2" id=3D"ex-tablec=
ol52788" style=3D"width:609px; vertical-align: top; text-align: left; paddin=
g-top:0.031250in;padding-left:0.052083in;padding-right:0.052083in;padding-bo=
ttom:0.031250in "><p class=3D"para" id=3D"ex-para76312"><span class=3D"text7=
428" style=3D"color:#000000;font-weight:normal;font-style:normal;white-space=
:normal;">As you have enhanced courtesy car cover we will offer you a 5 door=
 hatchback whilst yours is being repaired . You=E2=80=99ll be able to choose=
 your vehicle online when you book your repair.</span></p></td></tr><tr styl=
e=3D"height: 38px"><td id=3D"ex-tablecol52789" style=3D"width:38px; vertical=
-align: top; text-align: left; padding-top:0.020833in;padding-left:0.052083i=
n;padding-right:0.052083in;padding-bottom:0.031250in "><p class=3D"para" id=3D=
"ex-para76313"></p></td><td colspan=3D"2" id=3D"ex-tablecol52790" style=3D"w=
idth:609px; vertical-align: middle; text-align: left; padding-top:0.020833in=
;padding-left:0.052083in;padding-right:0.052083in;padding-bottom:0.031250in "=
><p class=3D"para" id=3D"ex-para76314" style=3D"padding-top: 4px; padding-bo=
ttom: 4px"><span class=3D"text7435" style=3D"color:#000000;font-weight:bold;=
font-style:normal;white-space:normal;">Do I need to speak to the other insur=
ers?</span></p></td></tr><tr style=3D"height: 74px"><td id=3D"ex-tablecol527=
91" style=3D"width:38px; vertical-align: top; text-align: left; padding-top:=
0.020833in;padding-left:0.052083in;padding-right:0.052083in;padding-bottom:0=
.031250in "><p class=3D"para" id=3D"ex-para76315"></p></td><td colspan=3D"2"=
 id=3D"ex-tablecol52792" style=3D"width:609px; vertical-align: middle; text-=
align: left; padding-top:0.020833in;padding-left:0.052083in;padding-right:0.=
052083in;padding-bottom:0.031250in "><p class=3D"para" id=3D"ex-para76316" s=
tyle=3D"padding-top: 4px; padding-bottom: 4px"><span class=3D"text7428" styl=
e=3D"color:#000000;font-weight:normal;font-style:normal;white-space:normal;"=
>There is no need to speak to the other insurer, we have it all in hand. The=
 other insurance company may look to call you, but you don=E2=80=99t need to=
 speak to them just ask them to contact us instead.</span></p></td></tr><tr s=
tyle=3D"height: 37px"><td id=3D"ex-tablecol52793" style=3D"width:38px; verti=
cal-align: top; text-align: left; padding-top:0.072917in;padding-left:0.0520=
83in;padding-right:0.052083in;padding-bottom:0.031250in "><p class=3D"para" i=
d=3D"ex-para76317"></p></td><td colspan=3D"2" id=3D"ex-tablecol52794" style=3D=
"width:609px; vertical-align: middle; text-align: left; padding-top:0.072917=
in;padding-left:0.052083in;padding-right:0.052083in;padding-bottom:0.031250i=
n "><p class=3D"para" id=3D"ex-para76318"><span class=3D"text7435" style=3D"=
color:#000000;font-weight:bold;font-style:normal;white-space:normal;">Closin=
g the claim</span></p><p class=3D"para" id=3D"ex-para76319" style=3D""></p><=
/td></tr><tr style=3D"height: 26px"><td id=3D"ex-tablecol52795" style=3D"wid=
th:38px; vertical-align: top; text-align: left; padding-top:0.031250in;paddi=
ng-left:0.052083in;padding-right:0.052083in;padding-bottom:0.031250in "><p c=
lass=3D"para" id=3D"ex-para76320"></p></td><td colspan=3D"2" id=3D"ex-tablec=
ol52796" style=3D"width:609px; vertical-align: top; text-align: left; paddin=
g-top:0.031250in;padding-left:0.052083in;padding-right:0.052083in;padding-bo=
ttom:0.031250in "><p class=3D"para" id=3D"ex-para76321"><span class=3D"text7=
428" style=3D"color:#000000;font-weight:normal;font-style:normal;white-space=
:normal;">The claim will remain open for 90 days or until all costs have bee=
n settled.</span></p></td></tr><tr style=3D"height: 38px"><td id=3D"ex-table=
col52797" style=3D"width:38px; vertical-align: top; text-align: left; paddin=
g-top:0.020833in;padding-left:0.052083in;padding-right:0.052083in;padding-bo=
ttom:0.031250in "><p class=3D"para" id=3D"ex-para76322"></p></td><td colspan=
=3D"2" id=3D"ex-tablecol52798" style=3D"width:604px; border-top: #004FB6 3px=
 solid; border-left: #004FB6 3px solid; border-right: #004FB6 3px solid; ver=
tical-align: middle; text-align: left; padding-top:0.000000in;padding-left:0=
.083333in;padding-right:0.031250in;padding-bottom:0.031250in "><p class=3D"p=
ara" id=3D"ex-para76323" style=3D"padding-top: 4px; padding-bottom: 4px"><sp=
an class=3D"text7435" style=3D"color:#000000;font-weight:bold;font-style:nor=
mal;white-space:normal;">Manage my claim</span></p></td></tr><tr style=3D"he=
ight: 188px"><td id=3D"ex-tablecol52799" style=3D"width:38px; vertical-align=
: top; text-align: left; padding-top:0.020833in;padding-left:0.052083in;padd=
ing-right:0.052083in;padding-bottom:0.031250in "><p class=3D"para" id=3D"ex-=
para76324"></p></td><td colspan=3D"2" id=3D"ex-tablecol52800" style=3D"width=
:604px; border-left: #004FB6 3px solid; border-right: #004FB6 3px solid; ver=
tical-align: middle; text-align: left; padding-top:0.020833in;padding-left:0=
.083333in;padding-right:0.031250in;padding-bottom:0.031250in "><p class=3D"p=
ara" id=3D"ex-para76325" style=3D"padding-top: 4px; padding-bottom: 4px"><sp=
an class=3D"text7428" style=3D"color:#000000;font-weight:normal;font-style:n=
ormal;white-space:normal;">MyAviva puts you in control of your claim. Check p=
rogress, send extra information, or find the best way to get in touch. Simpl=
y </span><a href=3D"https://www.direct.aviva.co.uk/MyAccount/login" target=3D=
"_blank" title=3D"https://www.direct.aviva.co.uk/MyAccount/login"><span clas=
s=3D"text7428" style=3D"color:#004FB6;text-decoration:underline ;font-weight=
:normal;font-style:normal;white-space:normal;">log in to MyAviva</span></a><=
span class=3D"text7428" style=3D"color:#000000;font-weight:normal;font-style=
:normal;white-space:normal;">, then click </span><span class=3D"text7429" st=
yle=3D"color:#000000;font-weight:bold;font-style:normal;white-space:normal;"=
>View and update claims</span><span class=3D"text7428" style=3D"color:#00000=
0;font-weight:normal;font-style:normal;white-space:normal;">.</span></p><p c=
lass=3D"para" id=3D"ex-para76326"><span class=3D"text7424" style=3D"color:#0=
00000;font-weight:normal;font-style:normal;white-space:normal;"><br></span><=
/p><p class=3D"para" id=3D"ex-para76327"><span class=3D"text7428" style=3D"c=
olor:#000000;font-weight:normal;font-style:normal;white-space:normal;">Here y=
ou=E2=80=99ll see all your claims, both past and present, FAQs covering ever=
ything from how your NCD may be affected to hire cars, and a link to our Liv=
e Chat.</span></p><p class=3D"para" id=3D"ex-para76328"><span class=3D"text7=
424" style=3D"color:#000000;font-weight:normal;font-style:normal;white-space=
:normal;"><br></span></p><p class=3D"para" id=3D"ex-para76329"><span class=3D=
"text7428" style=3D"color:#000000;font-weight:normal;font-style:normal;white=
-space:normal;">With just a few clicks, it=E2=80=99s also simple to do thing=
s like send extra supporting evidence, details of the other party involved a=
nd photos of your car, or to change your mind about claiming for your own da=
mage.</span></p></td></tr><tr style=3D"height: 10px"><td id=3D"ex-tablecol52=
801" style=3D"width:38px; vertical-align: top; text-align: left; padding-top=
:0.020833in;padding-left:0.052083in;padding-right:0.052083in;padding-bottom:=
0.031250in "><p class=3D"para" id=3D"ex-para76330"></p></td><td colspan=3D"2=
" id=3D"ex-tablecol52802" style=3D"width:604px; border-bottom: #004FB6 3px s=
olid; border-left: #004FB6 3px solid; border-right: #004FB6 3px solid; verti=
cal-align: middle; text-align: left; padding-top:0.020833in;padding-left:0.0=
83333in;padding-right:0.031250in;padding-bottom:0.010417in "><p class=3D"par=
a" id=3D"ex-para76331" style=3D"padding-top: 4px; padding-bottom: 4px"></p><=
/td></tr><tr style=3D"height: 96px"><td id=3D"ex-tablecol52803" style=3D"wid=
th:38px; vertical-align: top; text-align: left; padding-top:0.031250in;paddi=
ng-left:0.052083in;padding-right:0.052083in;padding-bottom:0.031250in "><p c=
lass=3D"para" id=3D"ex-para76332"></p></td><td colspan=3D"2" id=3D"ex-tablec=
ol52804" style=3D"width:609px; vertical-align: top; text-align: left; paddin=
g-top:0.031250in;padding-left:0.052083in;padding-right:0.052083in;padding-bo=
ttom:0.031250in "><p class=3D"para" id=3D"ex-para76333"><span class=3D"text7=
428" style=3D"color:#000000;font-weight:normal;font-style:normal;white-space=
:normal;"><br></span></p><p class=3D"para" id=3D"ex-para76334"><span class=3D=
"text7428" style=3D"color:#000000;font-weight:normal;font-style:normal;white=
-space:normal;">Kind Regards</span></p><p class=3D"para" id=3D"ex-para76335"=
><span class=3D"text7428" style=3D"color:#000000;font-weight:normal;font-sty=
le:normal;white-space:normal;">Online Claims Team</span></p></td></tr><tr st=
yle=3D"height: 26px"><td id=3D"ex-tablecol52805" style=3D"width:40px; vertic=
al-align: top; text-align: left; padding-top:0.000000in;padding-left:0.03125=
0in;padding-right:0.052083in;padding-bottom:0.000000in "><p class=3D"para" i=
d=3D"ex-para76336"></p></td><td colspan=3D"2" id=3D"ex-tablecol52806" style=3D=
"width:611px; vertical-align: top; text-align: left; padding-top:0.000000in;=
padding-left:0.031250in;padding-right:0.052083in;padding-bottom:0.000000in "=
><p class=3D"para" id=3D"ex-para76337"><span class=3D"text7420" style=3D"col=
or:#000000;font-weight:normal;font-style:normal;white-space:normal;">Aviva I=
nsurance Limited. Registered in Scotland, No. 2116. Registered Office: Pithe=
avlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and r=
egulated by the Financial Conduct Authority and the Prudential Regulation Au=
thority.</span></p></td></tr><tr style=3D"height: 57px"><td id=3D"ex-tableco=
l52807" style=3D"width:40px; vertical-align: top; text-align: left; padding-=
top:0.000000in;padding-left:0.031250in;padding-right:0.052083in;padding-bott=
om:0.000000in "><p class=3D"para" id=3D"ex-para76338"></p></td><td colspan=3D=
"2" id=3D"ex-tablecol52808" style=3D"width:611px; vertical-align: top; text-=
align: left; padding-top:0.000000in;padding-left:0.031250in;padding-right:0.=
052083in;padding-bottom:0.000000in "><p class=3D"para" id=3D"ex-para76339"><=
span class=3D"text17357" style=3D"color:#000000;font-weight:normal;font-styl=
e:normal;white-space:normal;"><br></span></p><p class=3D"para" id=3D"ex-para=
76340"><span class=3D"text17357" style=3D"color:#000000;font-weight:normal;f=
ont-style:normal;white-space:normal;">This message and any attachments may b=
e confidential or legally privileged. If you are not the intended recipient,=
 please telephone or e-mail the sender and delete this message and any attac=
hments from your system. Also, if you are not the intended recipient you mus=
t not copy this message or attachments or disclose the contents to any other=
 person. Any views or opinions expressed are solely those of the author and d=
o not necessarily represent those of Aviva.</span></p><p class=3D"para" id=3D=
"ex-para76341"></p></td></tr></tbody></table></div></div><br clear=3D"both">=

Aviva plc, Registered Office: 80 Fenchurch St, London EC3M 4AE. Registered i=
n England and Wales No. 02468686. www.aviva.com<br>
<br>
This message and any attachments may be confidential or legally privileged. I=
f you are not the intended recipient, please telephone or e-mail the sender a=
nd delete this message and any attachments from your system. Also, if you ar=
e not the intended recipient you must not copy this message or attachments o=
r disclose the contents to any other person. Any views or opinions expressed=
 are solely those of the author and do not necessarily represent those of Av=
iva.<br>
<p></p>
</div></blockquote></body></html>=

--Apple-Mail-A07EED08-6872-45F4-8677-B84E3C120FA1--