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From: "Barclays Customer Feedback" <BarclaysCustomerFeedback@emails.barclays.co.uk>
To: <bob@sarahharvey.com>
Subject: We'd love your feedback
Date: Fri, 28 Feb 2025 08:44:38 -0000
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Your partial postcode: 3HA
Hello Mr Home,
We’re sorry you didn’t have a great experience and had cause to complain. We’d
like to know how you think we handled your complaint so we can improve our
service.
Your feedback helps us improve our service by letting us know what we’re
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Provide feedback
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We appreciate you taking the time to participate and thanks in advance for
your help.
Kind regards,
Your Barclays Team
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=20
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<td align=3D"center" valign=3D"top">
<img alt=3D"What's important to you, is important to us" =
aria-hidden=3D"true" border=3D"0" class=3D"hide" data-assetid=3D"391267" =
height=3D"400" =
src=3D"https://image.emails.barclays.co.uk/lib/fe3915707564057e741d77/m/1=
/c6b881be-530b-4baa-8b8a-53d2e4d61568.png" style=3D"display: block; =
padding: 0px; text-align: center; height: 400px; width: 600px;" =
width=3D"600"> <!--[if !mso]><!-- --><div class=3D"reveal" =
style=3D"mso-hide:all;display:none;max-height:0;overflow:hidden;" =
valign=3D"top">
<img alt=3D"What's important to you, is important to us" =
aria-hidden=3D"true" border=3D"0" =
src=3D"https://image.emails.barclays.co.uk/lib/fe3915707564057e741d77/m/1=
/1107e21f-ed4f-455a-895c-72eae977c163.png" style=3D"display:block; =
width:100%; height:auto;"></div> <!--<![endif]--></td></tr></table><!-- =
IMG_Image-portal END --></td></tr></table>
=20
=20
=20
<!-- *************** CONTENT *************** -->=20
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"> <table =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" role=3D"presentation" =
style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"> <!-- =
T18_SRY010_I_V1 --><table align=3D"center" bgcolor=3D"#ffffff" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"width100" =
role=3D"presentation" style=3D"width:600px; margin: 0 =
auto;background-color:#ffffff; " width=3D"600">
=09
<tr>
<td class=3D"pad-all50" style=3D"padding: 40px 30px 44px; =
width:540px;" width=3D"540">
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
role=3D"presentation" width=3D"100%">
<!-- Headline -->
<tr>
<td align=3D"left" class=3D"width100" style=3D"max-width: 540px;" =
valign=3D"top">
<p class=3D"mrg-b20" style=3D"font-family: Arial, sans-serif; =
font-size: 16px; line-height: 24px; color:#000000; margin:0px 0 14px =
0;">
Your partial postcode: 3HA</p><h2 class=3D"h2-header" =
style=3D"font-family: effra, Arial, sans-serif; font-weight: 700; =
font-size:36px; line-height:44px; color:#000000; margin: 0; ">
Hello Mr Home,</h2></td></tr><!-- Headline END--><!-- Copy =
--><tr>
<td align=3D"left" valign=3D"top">
<p class=3D"mrg-t30" style=3D"font-family: Arial, sans-serif; =
font-size: 16px; line-height: 24px; color:#000000; margin: 16px 0 0 0;">
We’re sorry you didn’t have a great experience and =
had cause to complain. We’d like to know how you think we handled =
your complaint so we can improve our service.</p><p class=3D"mrg-t20" =
style=3D"font-family: Arial, sans-serif; font-size: 16px; line-height: =
24px; color:#000000; margin: 14px 0 0 0;">
Your feedback helps us improve our service by letting us know =
what we’re doing well, and where we can improve. This short survey =
is only a few questions and should work on any device. We won’t =
ask for any personal information or passwords, and it won’t be =
used for promotional purposes.</p></td></tr><!-- Copy END =
--></table><!-- img --><table border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" role=3D"presentation" width=3D"100%">
=09
<tr>
<td align=3D"left" class=3D"pad-t" style=3D"padding-top: 25px;" =
valign=3D"middle">
<!--[if mso]> =
<v:roundrect xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
href=3D"https://feedback.uk.barclays/jfe/form/SV_3xyPPPgXTVKzPuK?BaID=3DA=
LT16E2025022808193400575&QuID=3Dt18&RuID=3D4" title=3D"Provide feedback" =
style=3D"height:46px;v-text-anchor:middle;width:313px;" arcsize=3D"50%" =
strokecolor=3D"#006DE3" fillcolor=3D"#006DE3" alias=3D"Provide =
feedback"> =
<w:anchorlock/> <center =
style=3D"color:#ffffff;font-family: effra, Arial, sans-serif; =
font-weight: 700;font-size:18px;">Provide feedback</center> =
</v:roundrect> =
<![endif]-->
<a alias=3D"Provide feedback" class=3D"width100" =
href=3D"https://feedback.uk.barclays/jfe/form/SV_3xyPPPgXTVKzPuK?BaID=3DA=
LT16E2025022808193400575&QuID=3Dt18&RuID=3D4" role=3D"button" =
style=3D"background-color:#006DE3;border:1px solid =
#006DE3;border-radius:25px;color:#ffffff;display:inline-block;font-family=
: effra, Arial, sans-serif; font-weight: =
700;font-size:18px;line-height:46px;text-align:center; =
text-decoration:none; =
width:313px;-webkit-text-size-adjust:none;mso-hide:all;" =
target=3D"_blank" title=3D"">Provide =
feedback</a></td></tr></table><table border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" role=3D"presentation" width=3D"100%">
<!-- Copy -->
<tr>
<td align=3D"left" valign=3D"top">
<p class=3D"mrg-t30" style=3D"font-family: Arial, sans-serif; =
font-size: 16px; line-height: 24px; color:#000000; margin: 28px 0 0 0;">
We appreciate you taking the time to participate and thanks in =
advance for your help.</p><p class=3D"mrg-t20" style=3D"font-family: =
Arial, sans-serif; font-size: 16px; line-height: 24px; color:#000000; =
margin: 14px 0 0 0;">
Kind regards,</p><p class=3D"mrg-t20" style=3D"font-family: =
Arial, sans-serif;font-weight:bold; font-size: 16px; line-height: 24px; =
color:#000000; margin: 14px 0 0 0;">
Your Barclays Team</p></td></tr><!-- Copy END --></table><!-- =
img END --></td></tr></table> <!-- T18_SRY010_I_V1 end =
--></td></tr></table></td></tr></table>
=20
=20
<!-- *********** CAVEAT *********** -->=20
=20
=20
<!-- *********** SOCIAL *********** -->=20
<table align=3D"center" bgcolor=3D"#ffffff" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"width100" =
role=3D"presentation" style=3D"width:600px; margin: 0 auto; =
background-color:#fff;" width=3D"600">
<tr>
<td style=3D"padding:width:540px;" width=3D"540" =
align=3D"center">
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- LG_Social =
--><table align=3D"center" bgcolor=3D"#ffffff" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"width100" =
role=3D"presentation" style=3D"width:600px; margin: 0 auto; =
background-color:#fff;" width=3D"600">
=20
<tr>
<td class=3D"pad-t30 pad-r pad-b30 pad-l" style=3D"padding: 0 30px =
28px 30px; width:540px;" width=3D"540">
<!-- Social icons --><table border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" role=3D"presentation" width=3D"100%">
=20
<tr>
<td align=3D"center" class=3D"pad-t30" style=3D"padding: 28px 0 0 =
0; border-top: 1px solid #000000;" valign=3D"top">
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
role=3D"presentation">
=20
<tr>
<td align=3D"left" style=3D"width:50px; padding: 0;" =
valign=3D"middle" width=3D"50">
<a alias=3D"Facebook" conversion=3D"false" =
data-linkto=3D"https://" href=3D"https://www.facebook.com/BarclaysUK/" =
style=3D"" target=3D"_blank" title=3D""><img alt=3D"Facebook logo" =
src=3D"https://image.emails.barclays.co.uk/lib/fe3915707564057e741d77/m/1=
/0bb51b32-223b-45d2-91fa-d97040e10f1f.png" style=3D"display:block;" =
width=3D"50"></a></td><td align=3D"left" style=3D"width:47px; padding: =
0px 30px 0px 30px" valign=3D"middle" width=3D"47">
<a alias=3D"Twitter" conversion=3D"false" =
data-linkto=3D"https://" href=3D"https://twitter.com/BarclaysUK/" =
style=3D"" target=3D"_blank" title=3D""><img alt=3D"Twitter logo" =
src=3D"https://image.emails.barclays.co.uk/lib/fe3915707564057e741d77/m/1=
/4b15cefa-b50e-48c6-8701-c908961deb90.png" =
style=3D"display:block;height:auto;" width=3D"50"></a></td><td =
align=3D"left" style=3D"width:50px; padding: 0 30px 0 0px;" =
valign=3D"middle" width=3D"50">
<a alias=3D"Instagram" conversion=3D"false" =
data-linkto=3D"https://" href=3D"https://www.instagram.com/barclaysuk/" =
style=3D"" target=3D"_blank" title=3D""><img alt=3D"Instagram logo" =
src=3D"https://image.emails.barclays.co.uk/lib/fe3915707564057e741d77/m/1=
/3cf82051-7d01-407e-819b-799da17be74b.png" style=3D"display: block;" =
width=3D"50"></a></td><td align=3D"left" style=3D"width:47px; padding: =
0;" valign=3D"middle" width=3D"47">
<a alias=3D"YouTube" conversion=3D"false" =
data-linkto=3D"https://" href=3D"https://www.youtube.com/c/barclaysuk" =
style=3D"" target=3D"_blank" title=3D""><img alt=3D"YouTube logo" =
src=3D"https://image.emails.barclays.co.uk/lib/fe3915707564057e741d77/m/1=
4/0e85cbef-d9ce-4ebe-a499-ebe94c079c99.png" style=3D"display: block;" =
width=3D"50"></a></td></tr></table></td></tr></table><!-- Social icons =
END --></td></tr></table><!-- LG_Social END --></td></tr></table>
</td>
</tr>
</table>
=20
<!-- *********** KITEMARK *********** -->=20
=20
<table align=3D"center" bgcolor=3D"#ffffff" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"width100" =
role=3D"presentation" style=3D"width:600px; margin: 0 auto; =
background-color:#fff;" width=3D"600">
<tr>
<td style=3D"padding: width:540px;" width=3D"540" =
align=3D"center">
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- =
FC_Kitemark_White --><table align=3D"center" bgcolor=3D"#fff" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"width100" =
role=3D"presentation" style=3D"width:600px; margin: 0 =
auto;background-color:#fff;" width=3D"600">
=20
<tr>
<td class=3D"pad-l pad-r" style=3D"padding: 0px 30px; width:540px;" =
width=3D"540">
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
role=3D"presentation" width=3D"100%">
<!-- Logo & Copy -->
<tr>
<td align=3D"center" style=3D"padding:40px 0 0 0; border-top: 1px =
solid #000000;" valign=3D"top">
<img alt=3D" BSI Kitemark logo - Secure Digital Banking" =
src=3D"https://image.emails.barclays.co.uk/lib/fe3915707564057e741d77/m/1=
/a3fa91ec-97d8-4c01-9ecc-4a8fc81fa15b.png" style=3D"display:block; =
width:155px;" width=3D"155"></td></tr></table><!-- icon & Copy Copy END =
--><!-- Copy --><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
role=3D"presentation" width=3D"100%">
=20
<tr>
<td align=3D"left" valign=3D"top">
<p class=3D"mrg-t30" style=3D"font-family: effra, Arial, =
sans-serif; font-size: 14px; line-height: 22px; color:#000000; margin: =
25px 0 0 0;">
Barclays is the first bank to receive the BSI Kitemark for =
Secure Digital Banking.</p><p class=3D"mrg-t30" =
style=3D"font-family:effra, Arial, sans-serif; font-size: 14px; =
line-height: 22px; color:#000000; margin: 14px 0 40px 0;">
The Kitemark tells you that our digital banking has been =
rigorously and independently tested to ensure security controls are in =
place for your financial and personal =
information.</p></td></tr></table><!--Copy END --></td></tr></table><!-- =
FC_Kitemark_White END --></td></tr></table>
</td>
</tr>
</table>
<!-- ************* FOOTER NAV & TERMS ************** -->=20
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- FN_Retail =
--><table align=3D"center" bgcolor=3D"#d9d9d9" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"width100" =
role=3D"presentation" style=3D"width:600px; margin: 0 auto; =
background-color: #d9d9d9;" width=3D"600">
=20
<tr>
<td class=3D"pad-t50 pad-r pad-l" style=3D"padding: 45px 30px 0 30px; =
width:540px;" width=3D"540">
<!-- Footer nav --><table border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" role=3D"presentation" width=3D"100%">
=20
<tr>
<td align=3D"center" valign=3D"top">
<p style=3D"font-family: Arial, sans-serif; font-weight: 700; =
font-size: 14px; line-height: 22px; margin: 0;">
<a alias=3D"Online Banking Guarantee" conversion=3D"false" =
data-linkto=3D"https://" =
href=3D"https://www.barclays.co.uk/digisafe/protecting-you-against-fraud/=
" style=3D"color:#000;text-decoration:underline;" target=3D"_blank" =
title=3D"">Online and Mobile Banking Guarantee</a></p><p =
class=3D"mrg-t30" style=3D"font-family: Arial, sans-serif; font-weight: =
700; font-size: 14px; line-height: 22px; margin: 20px 0 0 0;">
<a alias=3D"Privacy Policy" conversion=3D"false" =
data-linkto=3D"https://" =
href=3D"https://www.barclays.co.uk/important-information/control-your-dat=
a/" style=3D"color:#000;text-decoration:underline;" target=3D"_blank" =
title=3D"">Privacy Policy</a></p><p class=3D"mrg-t30" =
style=3D"font-family: Arial, sans-serif; font-weight: 700; font-size: =
14px; line-height: 22px; margin: 20px 0 0 0;">
<a alias=3D"Contact Us" conversion=3D"false" =
data-linkto=3D"https://" =
href=3D"https://www.barclays.co.uk/help/contact-us/" =
style=3D"color:#000;text-decoration:underline;" target=3D"_blank" =
title=3D"">Contact Us</a></p></td></tr></table><!-- Footer nav END =
--></td></tr></table><!-- FN_Retail END --></td></tr></table>
=20
=20
=20
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- FC_Legals =
--><table align=3D"center" bgcolor=3D"#d9d9d9" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"width100" =
role=3D"presentation" style=3D"width:600px; margin: 0 auto; =
background-color: #d9d9d9;" width=3D"600">
=20
<tr>
<td class=3D"pad-r pad-l" style=3D"padding: 0 30px; width:540px;" =
width=3D"540">
<!-- Legal --><table border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" role=3D"presentation" width=3D"100%">
=20
<tr>
<td align=3D"left" valign=3D"top">
<p class=3D"mrg-t30" style=3D"font-family: Arial, sans-serif; =
font-size: 14px; line-height: 22px; color:#000000; margin: 20px 0 0 0;">
Barclays Bank UK PLC. Authorised by the Prudential Regulation =
Authority and regulated by the Financial Conduct Authority and the =
Prudential Regulation Authority (Financial Services Register No. =
7‌59676). Registered in England. Registered No. <!--[if =
mso]><br><![endif]-->9‌740322. Registered Office: 1 C‌hurchill =
P‌lace, L‌ondon E‌14 5‌HP.</p></td></tr></table><!-- =
Legal END --></td></tr></table><!-- FC_Legals END =
--></td></tr></table><table cellpadding=3D"0" cellspacing=3D"0" =
width=3D"100%" role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- =
FC_Legals-Business-Banking --><table align=3D"center" =
bgcolor=3D"#d9d9d9" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
class=3D"width100" role=3D"presentation" style=3D"width:600px; margin: 0 =
auto; background-color: #d9d9d9;" width=3D"600">
=20
<tr>
<td class=3D"pad-r pad-l" style=3D"padding: 0 30px; width:540px;" =
width=3D"540">
<!-- Legal --><table border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" role=3D"presentation" width=3D"100%">
=20
<tr>
<td align=3D"left" valign=3D"top">
<p class=3D"mrg-t30" style=3D"font-family: Arial, sans-serif; =
font-size: 14px; line-height: 22px; color:#000000; margin: 20px 0 0 0;">
Barclays Bank UK PLC adheres to The Standards of Lending =
Practice which is monitored and enforced by The Lending Standards Board. =
Further details can be found at =
ww‌w.lendin‌gstandards‌board.o‌rg.u‌k.
</p></td></tr></table><!-- Legal END --></td></tr></table><!-- =
FC_Legals-Business-Banking END --></td></tr></table>
=20
=20
=20
=20
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- FC_Security =
--><table align=3D"center" bgcolor=3D"#d9d9d9" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"width100" =
role=3D"presentation" style=3D"width:600px; margin: 0 auto; =
background-color: #d9d9d9;" width=3D"600">
=20
<tr>
<td class=3D"pad-r pad-l" style=3D"padding: 0 30px; width:540px;" =
width=3D"540">
<!-- Security --><table border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" role=3D"presentation" width=3D"100%">
=20
<tr>
<td align=3D"left" valign=3D"top">
<h4 class=3D"mrg-t30" style=3D"font-family: Arial, sans-serif; =
font-weight: 700; font-size: 14px; line-height: 22px; color:#000000; =
margin: 20px 0 0 0;">
Security</h4><p style=3D"font-family: Arial, sans-serif; =
font-size: 14px; line-height: 22px; color:#000000; margin: 0;">
We never send emails that ask for personal or security details. =
If you receive an email like this claiming to be from Barclays, you =
should not reply to it or follow any links it contains – just =
forward it to <a alias=3D"Internet Security Email" conversion=3D"false" =
data-linkto=3D"https://" href=3D"mailto:internetsecurity@barclays.co.uk" =
style=3D"text-decoration: underline; color:#000;" target=3D"_blank" =
title=3D"Opens email in native app in new =
page">internetsecurity@barclays.co.uk</a> and then delete it. Links in =
our emails will only take you to pages containing information about =
Barclays products, services or partners. If such a page is part of =
another company's website, that company's terms, conditions and privacy =
policies will apply.</p></td></tr></table><!-- FC_Security END --></td>
</tr></table><!-- FC_Security END --></td></tr></table>
=20
=20
=20
=20
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- =
FC_Confidentiality --><table align=3D"center" bgcolor=3D"#d9d9d9" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"width100" =
role=3D"presentation" style=3D"width:600px; margin: 0 auto; =
background-color: #d9d9d9;" width=3D"600">
=09
<tr>
<td class=3D"pad-r pad-l" style=3D"padding: 0 30px; width:540px;" =
width=3D"540">
<!-- Confidentiality --><table border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" role=3D"presentation" width=3D"100%">
=09
<tr>
<td align=3D"left" valign=3D"top">
<h4 class=3D"mrg-t30" style=3D"font-family: Arial, sans-serif; =
font-weight: 700; font-size: 14px; line-height: 22px; color:#000000; =
margin: 20px 0 0 0;">
Confidentiality</h4><p style=3D"font-family: Arial, sans-serif; =
font-size: 14px; line-height: 22px; color:#000000; margin: 0 ;">
This email is confidential, so if you have received it by =
mistake, or it isn't addressed to you, please delete it. It may also be =
privileged, which means you do not have to disclose it as part of legal =
proceedings.</p></td></tr></table><!-- Confidentiality END =
--></td></tr></table><!-- FC_Confidentiality END --></td></tr></table>
=20
=20
=20
=20
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- =
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