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From: "Kiree @ Fidelity Group" <fgmarketing@fidelity-group.co.uk>
To: "Bob Home" <bob@sarahharvey.com>
Subject: =?utf-8?Q?Urgent:_Holiday_call=E2=80=91routing_upd?=
=?utf-8?Q?ates_needed?=
Date: Wed, 25 Mar 2026 08:40:04 -0000
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<https://stratus.campaign-image.eu/images/232114000004861004_11_1773672700460_landscape.png>
Submit your holiday
schedule updates
<https://stratus.campaign-image.eu/images/232114000004861004_zc_v1_1773676574657_fotor_ai_20260316154717_ezgif.com_optimize.gif>
<https://stratus.campaign-image.eu/images/232114000004861004_15_1773672700950_(1).png>
The upcoming Easter bank holiday is a critical window for client
communications. To avoid missed opportunities and ensure that callers are
directed to the correct department, please audit your auto‑attendant
messages and submit any modifications by March 31st.
To request changes, please email support@fidelity-group.co.uk with the
subject line 'Easter Changes' or follow the link below.
<mailto:support@fidelity-group.co.uk?subject=Easter%20Changes> Please
inform us of any changes as soon as possible
If you have any questions or require assistance please contact our support
team on 0800 840 6800.
Reminder: Requests received after April 1st will be processed on a
first‑come‑first‑served basis and may not be actioned.
Thank you for ensuring continuous accessibility for your customers.
<https://stratus.campaign-image.eu/images/232114000004861004_4_1773672699740_2.png>
<https://stratus.campaign-image.eu/images/232114000004861004_16_1773672701092_(1).png>
Our mailing address is:
14 Station Rd, Henley-on-Thames RG9 1AY
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15pt;"><div align=3D"center" style=3D"text-align: center;"><span =
style=3D"font-size: 11pt; font-family: "open sans", =
"helvetica neue", helvetica, arial, sans-serif; =
background-color: transparent;">The upcoming Easter bank holiday is a =
critical window for client communications. To avoid missed opportunities =
and ensure that callers are directed to the correct department, please =
audit your auto=E2=80=91attendant messages and submit any modifications =
by March 31st. </span></div><div align=3D"center" =
style=3D"text-align: center;"><span style=3D"line-height: 15pt;"><font =
face=3D"open sans, helvetica neue, helvetica, arial, sans-serif" =
style=3D"font-size: 11pt; line-height: =
15pt;"><br></font></span></div><div align=3D"center" =
style=3D"text-align: center;"><span style=3D"line-height: 15pt;"><font =
face=3D"open sans, helvetica neue, helvetica, arial, sans-serif" =
style=3D"font-size: 11pt; line-height: 15pt;">To request changes, please =
email support@fidelity-group.co.uk with the subject line 'Easter =
Changes' or follow the link below.
</font></span></div><div align=3D"center" style=3D"text-align: =
center;"><span style=3D"line-height: =
15pt;"><br></span></div></span></span></div>
</td></tr>
</tbody></table>
</div>
</td></tr>
<tr><td class=3D"txtsize" id=3D"elm_1772119771673" =
style=3D"border:0px;padding:0px 0px;border-collapse:collapse;" =
valign=3D"top">
=09
=20
=20
=20
<table bgcolor=3D"transparent" cellpadding=3D"0" cellspacing=3D"0" =
style=3D"font-size:12px;border:0px;border-collapse:collapse; =
mso-table-lspace:0pt; mso-table-rspace:0pt;border:none;" width=3D"100%">
<tbody><tr><td class=3D"paddingcomp" =
style=3D"border:0px;padding:7px 15px;border-top:none none =
none;border-bottom:none none =
none;padding-top:10px;padding-bottom:10px;padding-right:30px;padding-left=
:30px;">
<div class=3D"zpelement-wrapper buttonElem" =
id=3D"elm_1772119771673" =
style=3D"overflow:hidden;word-wrap:break-word;">
<div class=3D"zpAlignPos" style=3D"text-align:center;">
<table align=3D"center" cellpadding=3D"0" =
cellspacing=3D"0" =
style=3D"font-size:12px;border:none;padding:0px;border:0px;margin:0px =
auto;border-collapse:separate; mso-table-lspace:0pt; =
mso-table-rspace:0pt;">
<tbody><tr>
<td align=3D"center" class=3D"txtsize" =
style=3D"border:0px;padding:0px;color:#ffffff;font-family:'open sans', =
'helvetica neue', helvetica, arial, =
sans-serif;font-weight:bold;text-align:center;border-radius:6px;text-alig=
n:center;cursor:pointer;">
<!--[if mso]>
<v:roundrect xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:w=3D"urn:schemas-microsoft-com:office:office" =
href=3D"mailto:support@fidelity-group.co.uk?subject=3DEaster%20Changes" =
style=3D"border-radius:6px;height:44px;v-text-anchor:middle;width:480px;"=
arcsize=3D"6%" strokecolor=3D"#ffffff" strokeweight =3D"0px" =
fillcolor=3D"#d12137">
<v:stroke dashstyle=3D"solid" />
<w:anchorlock/>
<center =
style=3D"direction:ltr;color:#ffffff;font-family:'open sans', 'helvetica =
neue', helvetica, arial, =
sans-serif;font-size:12pt;font-weight:bold;">Please inform us of any =
changes as soon as possible</center>
</v:roundrect>
<![endif]-->
<a align=3D"center" =
href=3D"mailto:support@fidelity-group.co.uk?subject=3DEaster%20Changes" =
style=3D"padding:0px =
0px;background-color:#d12137;width:480px;height:44px;font-size:12pt;direc=
tion:ltr;font-family:'open sans', 'helvetica neue', helvetica, arial, =
sans-serif;color:#ffffff;cursor:pointer;text-decoration:none;border-radiu=
s:6px;border:0px solid =
#ffffff;border-collapse:separate;display:table;mso-hide:all;text-align:ce=
nter;" target=3D"_blank">
<font =
style=3D"color:#ffffff;display:table-cell;vertical-align:middle;">
Please inform us of any changes as soon as =
possible
</font>
</a>
</td>
</tr>
</tbody></table>
</div>
</div>
</td></tr></tbody></table>
</td></tr>
<tr><td class=3D"txtsize" id=3D"elm_1773672777402" =
style=3D"border:0px;padding:0px 0px;border-collapse:collapse;" =
valign=3D"top">
<div class=3D"zpelement-wrapper" id=3D"elm_1773672777402" =
style=3D";word-wrap:break-word;overflow:hidden;padding-right:0px;backgrou=
nd-color:;">
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
class=3D"zpAlignPos" =
style=3D"font-size:12px;padding:0px;border:0px;border-collapse:collapse; =
mso-table-lspace:0pt; =
mso-table-rspace:0pt;word-break:break-word;-ms-text-size-adjust: =
100%;-webkit-text-size-adjust: 100%;" width=3D"100%">
=09
<tbody><tr><td class=3D"paddingcomp" =
style=3D"border:0px;padding:7px =
15px;font-size:12pt;font-family:Arial,Helvetica;line-height:15pt;border-t=
op:0px none ; border-bottom:0px none =
;padding-top:1px;padding-bottom:5px;padding-right:20px;padding-left:20px;=
">
<div componentlineheight=3D"15pt" =
componentpaddingbottom=3D"5px" componentpaddingleft=3D"20px" =
componentpaddingright=3D"20px" componentpaddingtop=3D"1px" =
data-gramm=3D"false" spellcheck=3D"false" style=3D"line-height: =
15pt;"><span><div align=3D"center" style=3D"text-align: center;"><span =
style=3D"line-height: 15pt;"><font face=3D"open sans, helvetica neue, =
helvetica, arial, sans-serif" style=3D"font-size: 11pt; line-height: =
15pt;"><br></font></span></div><span style=3D"line-height: 15pt;"><div =
align=3D"center" style=3D"text-align: center;"><span style=3D"font-size: =
11pt; font-family: "open sans", "helvetica neue", =
helvetica, arial, sans-serif; background-color: transparent;">If you =
have any questions or require assistance please contact our support team =
on 0800 840 6800.</span></div></span><div align=3D"center" =
style=3D"text-align: center;"><span style=3D"line-height: 15pt;"><font =
face=3D"open sans, helvetica neue, helvetica, arial, sans-serif" =
style=3D"font-size: 11pt; line-height: =
15pt;"><br></font></span></div><div align=3D"center" =
style=3D"text-align: center;"><span style=3D"line-height: 15pt;"><font =
face=3D"open sans, helvetica neue, helvetica, arial, sans-serif" =
style=3D"font-size: 11pt; line-height: 15pt;">Reminder: Requests =
received after April 1st will be processed on a =
first=E2=80=91come=E2=80=91first=E2=80=91served basis and may not be =
actioned. </font></span></div><div align=3D"center" =
style=3D"text-align: center;"><span style=3D"line-height: 15pt;"><font =
face=3D"open sans, helvetica neue, helvetica, arial, sans-serif" =
style=3D"font-size: 11pt; line-height: =
15pt;"><br></font></span></div><div align=3D"center" =
style=3D"text-align: center;"><span style=3D"line-height: 15pt;"><font =
face=3D"open sans, helvetica neue, helvetica, arial, sans-serif" =
style=3D"font-size: 11pt; line-height: 15pt;">Thank you for ensuring =
continuous accessibility for your =
customers.</font></span></div></span></div>
</td></tr>
</tbody></table>
</div>
</td></tr>
<tr><td class=3D"txtsize" id=3D"elm_1772119195773" =
style=3D"border:0px;padding:0px 0px;border-collapse:collapse;" =
valign=3D"top">
<table bgcolor=3D"#f0f0f0" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" =
style=3D"font-size:12px;border:0px;padding:0px;width:100%;border-collapse=
:collapse; mso-table-lspace:0pt; =
mso-table-rspace:0pt;word-break:break-word;background-color:#f0f0f0;">
<tbody><tr>
<td class=3D"txtsize" style=3D"border:0px;padding:0px =
0px;border-top:none none none ;border-bottom:none none none;">
<div class=3D"zpelement-wrapper image" coupcmp =
id=3D"elm_1772119195773" prodcmp =
style=3D";word-wrap:break-word;overflow:hidden;padding:0px;background-col=
or:#f0f0f0;">
<div>
<table align=3D"left" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"zpAlignPos" =
style=3D"font-size:12px;text-align:left;padding:0px;border:0px;border-col=
lapse:collapse; mso-table-lspace:0pt; =
mso-table-rspace:0pt;word-break:break-word;width:100%;text-align:left;">
<tbody><tr><td class=3D"bannerimgpad" =
style=3D"border:0px;padding:0px;text-align:center;padding-top:0px;padding=
-bottom:0px;padding-right:0px;padding-left:0px;">
<img align=3D"left" =
alt=3D"https://campaign-image.com/zohocampaigns/133052000002457092_zc_v53=
_artboard_1.png" class=3D"zpImage" height=3D"auto" hspace=3D"0" =
size=3D"B" =
src=3D"https://stratus.campaign-image.eu/images/232114000004861004_4_1773=
672699740_2.png" style=3D"width:600px;height:autopx;max-width:600px =
!important;border:0px;text-align:left;" vspace=3D"0" width=3D"600">
</td></tr>
</tbody></table>
</div>
</div>
</td></tr></tbody></table>
</td></tr>
<tr><td class=3D"txtsize" id=3D"elm_1772119931384" =
style=3D"border:0px;padding:0px 0px;border-collapse:collapse;" =
valign=3D"top">
=20
<div class=3D"zpelement-wrapper spacebar" =
id=3D"elm_1772119931384" =
style=3D";word-wrap:break-word;overflow:hidden;background-color:#f0f0f0;"=
>
=09
<table bgcolor=3D"#f0f0f0" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"zpAlignPos" =
style=3D"padding:0px;border:0px;border-collapse:collapse; =
mso-table-lspace:0pt;font-size:5px; =
mso-table-rspace:0pt;word-break:break-word;-ms-text-size-adjust: =
100%;-webkit-text-size-adjust: 100%;height:20px;" width=3D"100%">
<tbody><tr><td =
style=3D"padding:0px;border:0px;font-size:5px;height:20px;border-top:none=
none none;border-bottom:none none none;">
</td></tr>
</tbody></table>
</div>
</td></tr>
<tr><td class=3D"txtsize" id=3D"elm_1772120264436" =
style=3D"border:0px;padding:0px 0px;border-collapse:collapse;" =
valign=3D"top">
<table bgcolor=3D"#f0f0f0" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" =
style=3D"font-size:12px;border:0px;padding:0px;width:100%;border-collapse=
:collapse; mso-table-lspace:0pt; =
mso-table-rspace:0pt;word-break:break-word;background-color:#f0f0f0;">
<tbody><tr>
<td class=3D"txtsize" style=3D"border:0px;padding:0px =
0px;border-top:none none none ;border-bottom:none none none;">
<div class=3D"zpelement-wrapper image" coupcmp =
id=3D"elm_1772120264436" prodcmp =
style=3D";word-wrap:break-word;overflow:hidden;padding:0px;background-col=
or:#f0f0f0;">
<div>
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"zpAlignPos" =
style=3D"font-size:12px;text-align:left;padding:0px;border:0px;border-col=
lapse:collapse; mso-table-lspace:0pt; =
mso-table-rspace:0pt;word-break:break-word;width:100%;text-align:center;"=
>
<tbody><tr><td class=3D"paddingcomp" =
style=3D"border:0px;padding:7px =
15px;text-align:center;padding-top:20px;padding-bottom:1px;padding-right:=
20px;padding-left:20px;">
<img align=3D"center" =
alt=3D"https://stratus.campaign-image.eu/images/232114000004544632_zc_v1_=
1772120342257_email_icon_(1).png" class=3D"zpImage" height=3D"auto" =
hspace=3D"0" size=3D"O" =
src=3D"https://stratus.campaign-image.eu/images/232114000004861004_16_177=
3672701092_(1).png" style=3D"width:68px;height:autopx;max-width:68px =
!important;border:0px;text-align:center;" vspace=3D"0" width=3D"68">
</td></tr>
</tbody></table>
</div>
</div>
</td></tr></tbody></table>
</td></tr>
<tr><td class=3D"txtsize" id=3D"elm_1593407394601" =
style=3D"border:0px;padding:0px 0px;border-collapse:collapse;" =
valign=3D"top">
<div class=3D"zpelement-wrapper" id=3D"elm_1593407394601" =
style=3D";word-wrap:break-word;overflow:hidden;padding-right:0px;backgrou=
nd-color:#f0f0f0;">
<table bgcolor=3D"#f0f0f0" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"zpAlignPos" =
style=3D"font-size:12px;padding:0px;border:0px;border-collapse:collapse; =
mso-table-lspace:0pt; =
mso-table-rspace:0pt;word-break:break-word;-ms-text-size-adjust: =
100%;-webkit-text-size-adjust: 100%;" width=3D"100%">
=09
<tbody><tr><td class=3D"paddingcomp" =
style=3D"border:0px;padding:7px =
15px;font-size:12pt;font-family:Arial,Helvetica;line-height:17pt;border-t=
op:0px none ; border-bottom:0px none =
;padding-top:4px;padding-bottom:6px;padding-right:20px;padding-left:20px;=
">
<div componentbgcolor=3D"#f0f0f0" =
componentlineheight=3D"17pt" componentpaddingbottom=3D"6px" =
componentpaddingleft=3D"20px" componentpaddingright=3D"20px" =
componentpaddingtop=3D"4px" style=3D"background-color: rgb(240, 240, =
240);"><span><span><span style=3D"line-height: 15pt;"><font =
style=3D"font-size: 9pt;"><p align=3D"center" =
style=3D"line-height:1.7;font-family:Arial,verdana;font-size:12px; =
color:#000000;padding:0px;margin: 0;text-align: center; line-height: =
15pt;"><b style=3D"color: rgb(132, 132, 132);">Our mailing address =
is:</b></p><p align=3D"center" =
style=3D"line-height:1.7;font-family:Arial,verdana;font-size:12px; =
color:#000000;padding:0px;margin: 0;text-align: center; line-height: =
15pt;"><span style=3D"line-height: 15pt;"><font color=3D"#848484" =
style=3D"line-height: 15pt;"><span style=3D"line-height: 15pt;"><span =
style=3D"line-height: 15pt;"> 14 Station Rd, Henley-on-Thames RG9 =
1AY</span><br></span></font></span></p><p align=3D"center" =
style=3D"line-height:1.7;font-family:Arial,verdana;font-size:12px; =
color:#000000;padding:0px;margin: 0;text-align: center; line-height: =
15pt;"><span style=3D"line-height: 15pt;"><font color=3D"#848484" =
style=3D"line-height: 15pt;"><span style=3D"line-height: 15pt;">Would =
you like to change how you receive these =
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style=3D"line-height:1.7;font-family:Arial,verdana;font-size:12px; =
color:#000000;padding:0px;margin: 0;text-align: center; line-height: =
15pt;"><font color=3D"#848484" style=3D"line-height: 15pt;">Please <u><a =
alt=3D"update your preferences" =
href=3D"https://vtzjtk-zcmp.maillist-manage.eu/ua/upc?upd=3D1338a2740565e=
069&r=3D1338a27405b55c10&n=3D11699e4c2fb275c&od=3D3zfba27aad8ac047b9f7e13=
86cbf475d8b" rel=3D"noopener noreferrer" =
style=3D"text-decoration:underline;" target=3D"_blank" title=3D"update =
your preferences" zcurl_name=3D"l_2"><font color=3D"#848484" =
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ac047b9f7e1386cbf475d8b&rd=3D1338a27405b55c10&sd=3D1338a27405b55b29&n=3D1=
1699e4c2fb275c" rel=3D"noopener noreferrer" =
style=3D"text-decoration:underline;" target=3D"_blank" =
title=3D"unsubscribe from this mailing list" zcurl_name=3D"l_3"><font =
color=3D"#848484" style=3D"color: rgb(132, 132, 132); line-height: =
15pt;">unsubscribe from this mailing list</font></a></u>.<u><font =
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align=3D"center" style=3D"text-align: center;"><font style=3D"font-size: =
9pt;"><br></font></div><div align=3D"center" style=3D"text-align: =
center;"><a alt=3D"View in browser" =
href=3D"https://vtzjtk-zcmp.campaign-view.eu/ua/viewinbrowser?od=3D3zfba2=
7aad8ac047b9f7e1386cbf475d8b&rd=3D1338a27405b55c10&sd=3D1338a27405b55b29&=
n=3D11699e4c2fb275c&mrd=3D1338a27405b55b17&m=3D1" rel=3D"noopener =
noreferrer" style=3D"text-decoration:underline;font-family: Arial, =
Helvetica; color: rgb(132, 132, 132);" target=3D"_blank" title=3D"View =
in browser" zcurl_name=3D"l_4"><font color=3D"#848484" style=3D"color: =
rgb(132, 132, 132); font-size: 9pt;"><b>View in =
browser</b></font></a></div>
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</div>
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</tbody></table>
</div>
</td>=20
</tr>=20
</tbody></table>
</td>=20
<td style=3D"border:0px;padding:0px;border-collapse:collapse; =
mso-table-lspace:0pt; mso-table-rspace:0pt;"> </td>
</tr>=20
</tbody></table>=20
</div>
</center>=20
<img style=3D'visibility:hidden' =
src=3D"https://vtzjtk-zcmp.maillist-manage.eu/click/1338a27405b55c10/open=
.gif" alt=3D"" height=3D"1" width=3D"1"/><a style=3D'visibility:hidden' =
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