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From: "The National Lottery" <news@info.national-lottery.co.uk>
To: <bob@sarahharvey.com>
Subject: Robert, learn about your play behaviour in five minutes
Date: Tue, 16 Sep 2025 17:37:40 +0100
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Take our self assessment test today
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SIGN IN
Dear Robert,
Our self assessment test is a smart and effective way for players to learn
more about their online play habits. Reflecting on play behaviours helps
them to ensure playing not just our games, but all games, remains a fun and
positive experience.
The test is easy to access, and quick to complete. It asks 10 questions
related to what experts consider important when looking at playing in a
responsible way. We encourage all our players to use it.
<https://click.info.national-lottery.co.uk/?qs=4256364dfa4ed4c2ca7746f718a045d3d29cf8f6854dbf379bac452d7eef6778fa6e44c8dc82fade236d6d435d9eec8e2189619e1a8c561922085cf278a1ef2f>
self assessment test
Another useful way to stay informed, and in control, is to track spend and
play. Our players do this in real time by checking their transaction history
<https://click.info.national-lottery.co.uk/?qs=4256364dfa4ed4c226163d28334d24b1278c9b9e958c962e717fcf8aecf357e884ad837aac682e4a785496295a1a43da67eddbb734a63119b6d3662df6380383>
in the ‘Funds and Payments’ section of their online National Lottery account
and making adjustments if needed.
Remember to visit our healthy play webpage for more information and limit
setting tools
<https://click.info.national-lottery.co.uk/?qs=4256364dfa4ed4c2207528f9cd2ce40ddc2d830210142d29ec36c407a7557148df49a377aeef4fe0ddd1abd40011374e85c41510b5d672bd3938546b534d89a3>
to help support responsible play.
Kind regards,
Paul Lambert
Head of Customer and Retail Care
www.national-lottery.co.uk/responsible-play
<https://click.info.national-lottery.co.uk/?qs=4256364dfa4ed4c2207528f9cd2ce40ddc2d830210142d29ec36c407a7557148df49a377aeef4fe0ddd1abd40011374e85c41510b5d672bd3938546b534d89a3>
Forgotten your password?
You can reset your password here
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. If you need a hand with anything else, please contact us
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Keep your details safe!
• Use a secure password that’s easy for you to remember but hard for others
to guess.
• Use a password that's unique for your National Lottery account and not
used by you elsewhere. If you do use the same password elsewhere, you should
change it.
• Find out more about how to keep your account safe and protect yourself
against lottery scams by visiting
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<https://click.info.national-lottery.co.uk/?qs=4256364dfa4ed4c2335b60475aa524489cfb3a4dee2d9682101e31ff7c36998a26662bb29bd08800dbdacb4ba794655f52b6723afd29605d108dc76a8f6f2e14>
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Players must be 18 or over and physically located in the UK or Isle of Man.
Account Terms, Games Rules and Procedures apply. Game Specific Rules also
apply for Set For Life.
Dream big play small
<https://click.info.national-lottery.co.uk/?qs=4256364dfa4ed4c2207528f9cd2ce40ddc2d830210142d29ec36c407a7557148df49a377aeef4fe0ddd1abd40011374e85c41510b5d672bd3938546b534d89a3>
®
National Lottery games should always be fun, playing in a way that is right
for you. Using our handy toolkit
<https://click.info.national-lottery.co.uk/?qs=4256364dfa4ed4c2c31a56a3eeacd154abb15a57940518619b5e8e32e98850d77390e93314bc04e752d165cd31c2f64b1d356f39c284ace46dc63b5d97d235d0>
you can set limits, take time out or moderate Instant Win Games to help keep
track of your play.
Help is at hand. If you're worried about yourself, or someone you know,
contact GamCare
<https://click.info.national-lottery.co.uk/?qs=4256364dfa4ed4c2dbe1d66365a96374689557f2dd80985b9cb0272a6cdc3031bcf8598234ca0da6a0ec85106cd9b0e10f3d3adb67d56a192d9706581c442886>
, available 24/7 on 0808 8020 133. You can also visit our Responsible Play
website
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for help with your play or to find more information on support services.
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You are receiving this email as it contains important information about your
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<span style=3D"font-family:'Montserrat', sans-serif !important;">
Dear Robert,<br>
</span>
</p>
</td>
</tr>
=20
<tr>
<td style=3D"padding:0px 0px 20px 0px;">
<p style=3D"margin:0; font-family:Arial, Helvetica, sans-serif; =
color:#444444; font-size:16px; line-height:21px; font-weight:400;">
<span style=3D"font-family:'Montserrat', sans-serif =
!important;">Our self assessment test is a smart and effective way for =
players to learn more about their online play habits. Reflecting on play =
behaviours helps them to ensure playing not just our games, but all =
games, remains a fun and positive experience. =20
<br>
<br>The test is easy to access, and quick to complete. It asks 10 =
questions related to what experts consider important when looking at =
playing in a responsible way. We encourage all our players to use it.=20
<br><br>
<a =
href=3D"https://click.info.national-lottery.co.uk/?qs=3D4256364dfa4ed4c2c=
a7746f718a045d3d29cf8f6854dbf379bac452d7eef6778fa6e44c8dc82fade236d6d435d=
9eec8e2189619e1a8c561922085cf278a1ef2f" class=3D"fancy" =
target=3D"_blank" style=3D"font-family:'Montserrat', sans-serif =
!important; color:#ffffff; font-size:16px; line-height:17px; =
font-weight:900; display:inline-block; padding:15px 50px 16px 50px; =
background-color:#000080; color:#ffffff; text-decoration:none; =
border-radius:25px; text-transform:uppercase;">
self assessment test
</a><br>
<br>
Another useful way to stay informed, and in control, is to track spend =
and play. Our players do this in real time by <a =
href=3D"https://click.info.national-lottery.co.uk/?qs=3D4256364dfa4ed4c22=
6163d28334d24b1278c9b9e958c962e717fcf8aecf357e884ad837aac682e4a785496295a=
1a43da67eddbb734a63119b6d3662df6380383">checking their transaction =
history </a> in the =E2=80=98Funds and Payments=E2=80=99 section of =
their online National Lottery account and making adjustments if needed. =
<br><br>
=20
=20
Remember to visit our <strong>healthy play webpage</strong> for more <a =
href=3D"https://click.info.national-lottery.co.uk/?qs=3D4256364dfa4ed4c22=
07528f9cd2ce40ddc2d830210142d29ec36c407a7557148df49a377aeef4fe0ddd1abd400=
11374e85c41510b5d672bd3938546b534d89a3">information and limit setting =
tools </a> to help support responsible play.
<br>
<br>
</p>
</td>
</tr>
<tr>
<td style=3D"padding:0px 0px 20px 0px;">
<p style=3D"margin:0; font-family:Arial, Helvetica, sans-serif; =
color:#444444; font-size:16px; line-height:21px; font-weight:400;">
<span style=3D"font-family:'Montserrat', sans-serif !important;">
<span style=3D"font-family:'Montserrat', sans-serif =
!important;">Kind regards,<br> <br>Paul Lambert<br>Head of Customer and =
Retail Care<br>
<a =
href=3D"https://click.info.national-lottery.co.uk/?qs=3D4256364dfa4ed4c22=
07528f9cd2ce40ddc2d830210142d29ec36c407a7557148df49a377aeef4fe0ddd1abd400=
11374e85c41510b5d672bd3938546b534d89a3">www.national-lottery.co.uk/respon=
sible-play</a>
</span></p>
</td>
</tr>
</table>
</div>
<!-- Service Comms Module end -->
=20
<!-- footer start -->
<table role=3D"presentation" width=3D"100%" border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0">
<tr>
<td class=3D"pad20" align=3D"center" style=3D"padding:10px 0px 10px =
0px;" bgcolor=3D"#000080"> </td>
</tr>
<tr>
<td class=3D"pad20" align=3D"center" style=3D"padding:20px 0px 40px =
0px;" bgcolor=3D"#f0f0f0">
<table width=3D"580" class=3D"wFull" role=3D"presentation" =
align=3D"center" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
style=3D"width:580px;">
<tr>
<td align=3D"left" style=3D"padding:0px 0px 10px 0px;">
<h3 style=3D"margin:0; font-family:Arial, Arial, Helvetica, =
sans-serif; color:#444444; font-size:16px; line-height:20px; =
font-weight:700; text-transform:uppercase;">
<span style=3D"font-family:'Montserrat', sans-serif =
!important;">
Forgotten your password?
</span>
</h3>
</td>
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<tr>
<td align=3D"left">
<p style=3D"margin:0; font-family:Arial, Helvetica, sans-serif; =
color:#444444; font-size:14px; line-height:18px; font-weight:400;">
<span style=3D"font-family:'Montserrat', sans-serif =
!important;">
You can <a =
href=3D"https://click.info.national-lottery.co.uk/?qs=3D4256364dfa4ed4c21=
9f37192f7a88b59e4d73426f961a10846c0a3ef960ef6585b4a386f266e89d468320229ee=
df3ff1337b6c04303e2c2aa83e2e9d2e5b90dc" style=3D"color:#3460F2; =
text-decoration:none;" target=3D"_blank">reset your password here</a>. =
If you need a hand with anything else, please <a =
href=3D"https://click.info.national-lottery.co.uk/?qs=3D4256364dfa4ed4c22=
573ac2526f77dcb17c52cfb5ab2fca98d85d4f05efc1a3976e991a8822a747aa8b1761f74=
8b0fc47135a5a55c0fc0801b752ee2d7f87464" style=3D"color:#3460F2; =
text-decoration:none;" target=3D"_blank">contact us</a>.
</span>
</p>
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<td aria-hidden=3D"true" height=3D"30" style=3D"height:30px; =
font-size:1px; line-height:1px;"> </td>
</tr>
</table> <table role=3D"presentation" width=3D"580" =
class=3D"wFull" align=3D"center" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" style=3D"width:580px;">
<tr>
<td>
<table role=3D"presentation" width=3D"559" class=3D"wFull" =
align=3D"left" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
style=3D"width:580px;">
<tr>
<td aria-hidden=3D"true" class=3D"h" valign=3D"top" =
width=3D"46" style=3D"width:36px; padding:4px 10px 0px 0px;"><img =
src=3D"https://image.info.national-lottery.co.uk/lib/fe2911737364047f7c10=
79/m/1/security_vulnerability.png" width=3D"36" height=3D"36" =
style=3D"display:block;" border=3D"0" alt=3D"Security" /></td>
<td width=3D"412" class=3D"wFull" align=3D"left" =
style=3D"width:320px; padding:0px 0px 20px 0px;">=20
<!--[if !mso]><!-- -->
<div class=3D"mob" align=3D"left" =
style=3D"mso-hide:all;display:none;max-height:0;overflow:hidden;" =
valign=3D"top">
<img =
src=3D"https://www.cdn-national-lottery.co.uk/c/i/bespoke/icons/security-=
vulnerability.svg" width=3D"36" height=3D"36" style=3D"display:block; =
margin-bottom:10px;" border=3D"0" alt=3D"Security" />
</div>
<!--<![endif]-->
<p style=3D"margin:0; font-family:Arial, Helvetica, =
sans-serif; color:#444444; font-size:14px; line-height:18px; =
font-weight:400;"> <span style=3D"font-family:'Montserrat', sans-serif =
!important;"><strong>Keep your details safe!</strong>=20
<br>
• Use a secure password that=E2=80=99s easy for you to =
remember but hard for others to guess. <br>
•
Use a password that's unique for your National Lottery account and not =
used by you elsewhere. If you do use the same password elsewhere, you =
should change it. <br>
• Find out more about how to keep your account safe and protect =
yourself against lottery scams by visiting <a =
href=3D"https://click.info.national-lottery.co.uk/?qs=3D4256364dfa4ed4c23=
35b60475aa524489cfb3a4dee2d9682101e31ff7c36998a26662bb29bd08800dbdacb4ba7=
94655f52b6723afd29605d108dc76a8f6f2e14">https://www.national-lottery.co.u=
k/security</a> </span> </p>
</td>
</tr>
</table>
<!--[if gte mso 9]> </td> <td width=3D"28" =
style=3D"width:28px;" aria-hidden=3D"true"></td> <td> =
<![endif]-->
</td>
</tr>
</table>
<table role=3D"presentation" width=3D"580" class=3D"wFull" =
align=3D"center" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
style=3D"width:580px;">
<tr>
=20
</tr>
</table>
<table role=3D"presentation" width=3D"580" class=3D"wFull" =
align=3D"center" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
style=3D"width:580px;">
<tr>
=20
</tr>
<tr>
<td aria-hidden=3D"true" height=3D"30" style=3D"height:30px; =
font-size:1px; line-height:1px;"> </td>
</tr>
</table>
<table role=3D"presentation" width=3D"580" class=3D"wFull" =
align=3D"center" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
style=3D"width:580px;">
<tr>
<td aria-hidden=3D"true" class=3D"h" valign=3D"top" width=3D"36" =
style=3D"width:36px; padding:4px 10px 0px 0px;"><img =
src=3D"https://image.info.national-lottery.co.uk/lib/fe2911737364047f7c10=
79/m/1/18plus_icon.png" width=3D"36" height=3D"36" =
style=3D"display:block;" border=3D"0" alt=3D"18+" /></td>
<td width=3D"534" class=3D"wFull" align=3D"left" =
style=3D"width:534px;;">
<!--[if !mso]><!-- -->
<div class=3D"mob" align=3D"left" =
style=3D"mso-hide:all;display:none;max-height:0;overflow:hidden;" =
valign=3D"top">
<img =
src=3D"https://image.info.national-lottery.co.uk/lib/fe2911737364047f7c10=
79/m/1/18plus_icon.png" width=3D"36" height=3D"36" =
style=3D"display:block; margin-bottom:10px;" border=3D"0" alt=3D"18+" />
</div>
<!--<![endif]-->
<p style=3D"margin:0; font-family:Arial, Helvetica, sans-serif; =
color:#444444; font-size:14px; line-height:18px; font-weight:400;">
<span style=3D"font-family:'Montserrat', sans-serif =
!important;">
Players must be 18 or over and physically located in the UK =
or Isle of Man. Account Terms, Games Rules and Procedures apply. Game =
Specific Rules also apply for Set For Life.
</span>
</p>
</td>
</tr>
</table>
<table role=3D"presentation" width=3D"580" class=3D"wFull" =
align=3D"center" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
style=3D"width:580px;">
<tr>
<td aria-hidden=3D"true" height=3D"30" style=3D"height:30px; =
font-size:1px; line-height:1px;"> </td>
</tr>
=20
<tr>
<td aria-hidden=3D"true" height=3D"30" style=3D"height:30px; =
font-size:1px; line-height:1px;"> </td>
</tr>
</table>
<table role=3D"presentation" width=3D"580" class=3D"wFull" =
align=3D"center" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
style=3D"width:580px;">
<tr>
<td>
<table role=3D"presentation" width=3D"356" class=3D"wFull" =
align=3D"left" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
style=3D"width:356px;">
<tr>
<td align=3D"left" style=3D"padding:0px 0px 10px 0px;">
<h3 style=3D"margin:0; font-family:Arial, Arial, Helvetica, =
sans-serif; color:#3460F2; font-size:16px; line-height:20px; =
font-weight:700; text-transform:uppercase;">
<span style=3D"font-family:'Montserrat', sans-serif =
!important;">
<a =
href=3D"https://click.info.national-lottery.co.uk/?qs=3D4256364dfa4ed4c22=
07528f9cd2ce40ddc2d830210142d29ec36c407a7557148df49a377aeef4fe0ddd1abd400=
11374e85c41510b5d672bd3938546b534d89a3">Dream big play =
small<sup>®</sup></a>
</span>
</h3>
</td>
</tr>
<tr>
<td align=3D"left" style=3D"padding:0px 0px 10px 0px;">
<p style=3D"margin:0; font-family:Arial, Helvetica, =
sans-serif; color:#444444; font-size:14px; line-height:18px; =
font-weight:400;">
<span style=3D"font-family:'Montserrat', sans-serif =
!important;">National Lottery games should always be fun, playing in a =
way that is right for you. Using our handy <a =
href=3D"https://click.info.national-lottery.co.uk/?qs=3D4256364dfa4ed4c2c=
31a56a3eeacd154abb15a57940518619b5e8e32e98850d77390e93314bc04e752d165cd31=
c2f64b1d356f39c284ace46dc63b5d97d235d0" style=3D"color:#3460F2; =
text-decoration:none;" target=3D"_blank">toolkit</a> you can set limits, =
take time out or moderate Instant Win Games to help keep track of your =
play.
</span>
</p>
</td>
</tr>
<tr>
<td align=3D"left" style=3D"padding:0px 0px 20px 0px;">
<p style=3D"margin:0; font-family:Arial, Helvetica, =
sans-serif; color:#444444; font-size:14px; line-height:18px; =
font-weight:400;">
<span style=3D"font-family:'Montserrat', sans-serif =
!important;">Help is at hand. If you're worried about yourself, or =
someone you know, contact <a =
href=3D"https://click.info.national-lottery.co.uk/?qs=3D4256364dfa4ed4c2d=
be1d66365a96374689557f2dd80985b9cb0272a6cdc3031bcf8598234ca0da6a0ec85106c=
d9b0e10f3d3adb67d56a192d9706581c442886" style=3D"color:#3460F2; =
text-decoration:none;" target=3D"_blank">GamCare</a>, available 24/7 on =
0808 8020 133. You can also visit our <a =
href=3D"https://click.info.national-lottery.co.uk/?qs=3D4256364dfa4ed4c2d=
93f238dca446017cd2c652c00cffe6727c6191ea061de46de1a95d6401288b6ad2aaeec6c=
2e517224c42193a369be3b50fb72b807bdf8a9" style=3D"color:#3460F2; =
text-decoration:none;" target=3D"_blank">Responsible Play website</a> =
for help with your play or to find more information on support services. =
</span>
</p>
</td>
</tr>
</table>
<!--[if gte mso 9]> </td> <td width=3D"28" =
style=3D"width:28px;" aria-hidden=3D"true"></td> <td> =
<![endif]-->
<table role=3D"presentation" width=3D"196" class=3D"wFull" =
align=3D"right" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
style=3D"width:196px;">
<tr>
<td align=3D"left" style=3D"padding:0px 0px 30px 0px;">
<a =
href=3D"https://click.info.national-lottery.co.uk/?qs=3D4256364dfa4ed4c25=
5c95fa2f74c7ca6092b1a80664f76627dd50d9c556b51f240d371d7c1b15bea0ac847c061=
46a9d81c259d8521a8b157f154f76db4e4eeef" target=3D"_blank"><img =
src=3D"https://image.info.national-lottery.co.uk/lib/fe2911737364047f7c10=
79/m/1/problem_gambling.png" width=3D"120" height=3D"60" =
style=3D"display:block;" border=3D"0" alt=3D"Problem Gambling Support" =
/></a>
</td>
</tr>
<tr>
<td align=3D"left">
<a class=3D"gamstop_img" =
href=3D"https://click.info.national-lottery.co.uk/?qs=3D4256364dfa4ed4c28=
415a0dd8812ee0e797e786f693cbfe4cf072630342ae0a11712dc46104726f0500fb9f520=
00f7f2153492734072f3cb25d00f6b750f4aa7" target=3D"_blank"><img =
src=3D"https://image.info.national-lottery.co.uk/lib/fe2911737364047f7c10=
79/m/1/gamstop_dgahy.png" width=3D"164" height=3D"30" =
style=3D"display:block;" border=3D"0" alt=3D"GAMSTOP" /></a>
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
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<tr>
<td class=3D"pad20" align=3D"center" style=3D"padding:20px 0px 40px =
0px;" bgcolor=3D"#ffffff">
<table role=3D"presentation" width=3D"580" class=3D"wFull" =
align=3D"center" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
style=3D"width:580px;">
<tr>
<td align=3D"left" style=3D"padding:0px 0px 10px 0px;">
<p style=3D"margin:0; font-family:Arial, Helvetica, sans-serif; =
color:#444444; font-size:14px; line-height:18px; font-weight:400;">
<span style=3D"font-family:'Montserrat', sans-serif =
!important;">
You are receiving this email as it contains important =
information about your National Lottery account.<br>
=20
</p>
<p style=3D"margin:0; font-family:Arial, Helvetica, sans-serif; =
color:#444444; font-size:14px; line-height:18px; font-weight:400;"><a =
href=3D"https://view.info.national-lottery.co.uk/?qs=3D0ab19699aaa8bc1004=
2b33842f87be75083f99f60f0d9ef176b34791d239914953383d268d0ffe69dbbe013c0ff=
c1e17916503421457e82d11eda9437374f6723ed891720881a33d" =
style=3D"font-family:'Montserrat', sans-serif !important; =
color:##3460F2; text-decoration:underline;" target=3D"_blank"> View =
email in browser</a> <br>
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color:#444444; font-size:14px; line-height:18px; font-weight:700;">
<span style=3D"font-family:'Montserrat', sans-serif =
!important;">
This email was sent to bob@sarahharvey.com
</span>
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<span style=3D"font-family:'Montserrat', sans-serif =
!important;">
Please do not reply to this email as replies cannot be =
monitored. If you would like to contact us please email our National =
Lottery Customer Care team at <a =
href=3D"mailto:help@national-lottery.co.uk" style=3D"color:#3460F2; =
text-decoration:none;" target=3D"_blank">help@national-lottery.co.uk</a> =
for assistance.
</span>
</p>
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<p style=3D"margin:0; font-family:Arial, Helvetica, sans-serif; =
color:#444444; font-size:14px; line-height:18px; font-weight:400;">
<span style=3D"font-family:'Montserrat', sans-serif =
!important;">Allwyn Entertainment Ltd Registered Office: Allwyn =
Entertainment Ltd, 37-39 Clarendon Road, Watford, Hertfordshire, United =
Kingdom, WD17 1JA.<br><br>Registered in England and Wales No. 13157556
</span>
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<p style=3D"margin:0; font-family:Arial, Helvetica, sans-serif; =
color:#444444; font-size:14px; line-height:18px; font-weight:400;">
<span style=3D"font-family:'Montserrat', sans-serif =
!important;">
<a =
href=3D"https://click.info.national-lottery.co.uk/?qs=3D4256364dfa4ed4c2b=
b320d45472bbf082cc03ccbc1929e320881d077d05b0233739e4439ae3e46269064238cd4=
46f083d35bad1053da483b6ec55833f3a057ea" style=3D"color:#3460F2; =
text-decoration:none;" target=3D"_blank">Privacy Policy</a> | =
<a =
href=3D"https://click.info.national-lottery.co.uk/?qs=3D4256364dfa4ed4c22=
573ac2526f77dcb17c52cfb5ab2fca98d85d4f05efc1a3976e991a8822a747aa8b1761f74=
8b0fc47135a5a55c0fc0801b752ee2d7f87464" style=3D"color:#3460F2; =
text-decoration:none;" target=3D"_blank">Contact us</a> | <a =
href=3D"https://click.info.national-lottery.co.uk/?qs=3D4256364dfa4ed4c21=
9f37192f7a88b59e4d73426f961a10846c0a3ef960ef6585b4a386f266e89d468320229ee=
df3ff1337b6c04303e2c2aa83e2e9d2e5b90dc" style=3D"color:#3460F2; =
text-decoration:none;" target=3D"_blank">Forgot password</a> | =
</p>
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</table>
</td>
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</table>
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