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From: "Contact DoNotReply" <ContactAptiaPensionsDoNotReply@aptia-group.com>
To: "R. Home" <bob@sarahharvey.com>
Subject: Contact Aptia Pensions
Date: Fri, 12 Sep 2025 14:23:25 +0100
Message-ID: <9f079d51-ddc7-06ab-2efc-befaf943dd7f@aptia-group.com>
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  <https://prd1.mercer-euw2eu1-ext-prod-ingress.merceros.mmc.com/cap/main/be/document/553246736447566b58312f4f59642b6663746671385565653451662b357a712b7376306659447556526478632b6e66366c644b365975564b78636f717a4b3741/download>


Thank you for getting in touch, your correspondence was received at 3:00 PM 
on 11th September 2025.

Our team will begin work on this as soon as we can.

How long will it take before I receive a response?


Timescales vary depending on the nature of your request or query. The 
following is a guide of how long you should expect to wait to receive a 
response from us. Some requests take longer because they may be subject to 
Trustee consent or need to involve third parties, for example HM Revenue & 
Customs. We will keep you informed of any delays.

*	If you are sending us forms to process a payment, we will contact you once 
the payment has been made
*	If you are notifying us about a bereavement, we aim to reply within 3 
working days.
*	For other queries, we aim to respond to your request within 10 working 
days.

If you have requested a retirement quote, please refer to:

*	the Your retirement brochure 
<https://prd1.mercer-euw2eu1-ext-prod-ingress.merceros.mmc.com/cap/main/be/public-document/3/download> 
for more information about the key steps that are involved and
*	Know your rights 
<https://prd1.mercer-euw2eu1-ext-prod-ingress.merceros.mmc.com/cap/main/be/public-document/4/download> 
for help available for pensioners and where to find it

If you have requested a transfer quote, please refer to:

*	the Important information about your transfer quote request 
<https://prd1.mercer-euw2eu1-ext-prod-ingress.merceros.mmc.com/cap/main/be/public-document/1/download> 
for some important information that you should consider and
*	our Transfer Value Quotation Timeline 
<https://prd1.mercer-euw2eu1-ext-prod-ingress.merceros.mmc.com/cap/main/be/public-document/2/download> 
for more information about the steps that are involved.

Kind regards




Contact Aptia Pensions



This is an auto-generated notification. Please do not reply to this mail. If 
you require further assistance, please visit us at Contact Aptia Pensions 
<https://pensionuk.aptia-group.com/aptia>




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    <p style=3D"line-height: 140%;">Thank you for getting in touch, your =
correspondence was received at 3:00 PM on 11th September =
2025.<br>&nbsp;<br>Our team will begin work on this as soon as we can. =
<br>&nbsp;<br><strong>How long will it take before I receive a =
response?</strong></p>
<p style=3D"line-height: 140%;"><br>Timescales vary depending on the =
nature of your request or query. The following is a guide of how long =
you should expect to wait to receive a response from us. Some requests =
take longer because they may be subject to Trustee consent or need to =
involve third parties, for example HM Revenue &amp; Customs. We will =
keep you informed of any delays.</p>
<ul>
<li style=3D"line-height: 19.6px;">If you are sending us forms to =
process a payment, we will contact you once the payment has been =
made</li>
<li style=3D"line-height: 19.6px;">If you are notifying us about a =
bereavement, we aim to reply within 3 working days.</li>
<li style=3D"line-height: 19.6px;">For other queries, we aim to respond =
to your request within 10 working days.</li>
</ul>
<p style=3D"line-height: 140%;">If you have requested a retirement =
quote, please refer to:</p>
<ul>
<li style=3D"line-height: 19.6px;">the <a rel=3D"noopener" =
href=3D"https://prd1.mercer-euw2eu1-ext-prod-ingress.merceros.mmc.com/cap=
/main/be/public-document/3/download" target=3D"_blank">Your retirement =
brochure</a> for more information about the key steps that are involved =
and</li>
<li style=3D"line-height: 19.6px;"><a rel=3D"noopener" =
href=3D"https://prd1.mercer-euw2eu1-ext-prod-ingress.merceros.mmc.com/cap=
/main/be/public-document/4/download" target=3D"_blank">Know your =
rights</a> for help available for pensioners and where to find it</li>
</ul>
<p style=3D"line-height: 140%;">If you have requested a transfer quote, =
please refer to:</p>
<ul>
<li style=3D"line-height: 19.6px;">the <a rel=3D"noopener" =
href=3D"https://prd1.mercer-euw2eu1-ext-prod-ingress.merceros.mmc.com/cap=
/main/be/public-document/1/download" target=3D"_blank">Important =
information about your transfer quote request</a> for some important =
information that you should consider and</li>
<li style=3D"line-height: 19.6px;">our <a rel=3D"noopener" =
href=3D"https://prd1.mercer-euw2eu1-ext-prod-ingress.merceros.mmc.com/cap=
/main/be/public-document/2/download" target=3D"_blank">Transfer Value =
Quotation Timeline</a> for more information about the steps that are =
involved.&nbsp;</li>
</ul>
<p style=3D"line-height: 140%;">Kind regards</p>
<p style=3D"line-height: 140%;">&nbsp;</p>
<p style=3D"line-height: 140%;"><br>Contact Aptia Pensions</p>
<p style=3D"font-size: 14px; line-height: 140%;">&nbsp;</p>
<p style=3D"font-size: 14px; line-height: 140%;"><strong>This is an =
auto-generated notification. Please do not reply to this mail. If you =
require further assistance, please visit us at <a rel=3D"noopener" =
href=3D"https://pensionuk.aptia-group.com/aptia" =
target=3D"_blank">Contact Aptia Pensions</a></strong></p>
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