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File: D:/hMailServer/Data/sarahharvey.com/bob/06/{06454693-8BC8-4EB1-AC03-0BB3BEC855F4}.eml
From: "One Dell Care" <one.dell.care@dell.com>
To: <bob@sarahharvey.com>
Subject: Dell Order - 1008630399 [ thread::aSS2sploIlawoIEDnBVVfz0:: ]
Date: Tue, 3 Sep 2024 14:48:24 +0100
Message-ID: <kaFFe000000000000000000000000000000000000000000000SJ8P0M00R1gYDL4RQZ2ZAEspwGobdA@sfdc.net>
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Dear Mr. Home,

Thank you for taking the time to speak with me today.

My name is Suman, and I am a supervisor at Dell Customer Care. I apologize 
for the inconvenience and delay you have experienced.

I have escalated your concerns to our internal team and provided detailed 
feedback to ensure that such issues do not recur. Please accept our sincere 
apologies for this unfortunate situation.

Regarding the refund of the remaining amount, I have initiated the process 
and escalated it to our finance team for priority handling. Additionally, I 
am seeking approval for a coupon that you can use on our Dell website, and I 
will update you on this matter shortly.

Thank you for your patience and understanding.

Kind regards,

Suman K





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<p>Dear Mr. Home,</p>
<p>Thank you for taking the time to speak with me today.</p>
<p>My name is Suman, and I am a supervisor at Dell Customer Care. I =
apologize for the inconvenience and delay you have experienced.</p>
<p>I have escalated your concerns to our internal team and provided =
detailed feedback to ensure that such issues do not recur. Please accept =
our sincere apologies for this unfortunate situation.</p>
<p>Regarding the refund of the remaining amount, I have initiated the =
process and escalated it to our finance team for priority handling. =
Additionally, I am seeking approval for a coupon that you can use on our =
Dell website, and I will update you on this matter shortly.</p>
<p>Thank you for your patience and understanding.</p>
<p>Kind regards,</p>
<p>Suman K</p>
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