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File: D:/hMailServer/Data/sarahharvey.com/bob/00/{00B8CD28-173B-4B02-A80C-16B110AEDD66}.eml
From: "Billing" <billing@fidelity-group.co.uk>
To: "Bob Home" <bob@sarahharvey.com>
References: <61447BB9-FC6B-4122-A9E1-2C9C5ECB2162@sarahharvey.com>
In-Reply-To: <61447BB9-FC6B-4122-A9E1-2C9C5ECB2162@sarahharvey.com>
Subject: RE: Re: Cloud Telephones (FG) - May 2026 [Ticket 854156]
Date: Tue, 2 Jun 2026 08:58:51 +0100
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Thank you for your email. Your ticket number 854156 will be picked up by one 
of our operations team and responded to accordingly. Please use this 
reference when calling in for updates.



You can reply to this email to add further information against your ticket.

  _____

From: Bob Home <bob@sarahharvey.com>
Sent: Tuesday, 02 June 2026 07:58:24
To: Billing <billing@fidelity-group.co.uk>
Cc: Niki Foote <Niki.Foote@fidelity-group.co.uk>
Subject: Re: Cloud Telephones (FG) - May 2026


Why have we received this bill?
We gave our one month notice on 19th of April and were billed on in May 
which covered to the 31st May. You now sent us another bill for June in 
advance use.
Can you please credit this and make sure our account is closed
Notice was sent to Mark Grice and Nikki Foote who colored it on the 20th 
April.
Please respond
Regards
Bob Home
Sarah harvey limited
07887726814


Sent from my iPhone


On 1 Jun 2026, at 23:08,  <mailto:billing@fidelity-group.co.uk> 
billing@fidelity-group.co.uk wrote:




anvil3lgMBgXsyE


  <https://cloudtel.custservice.co/Branding/EmailLogo/CloudTel>

SARAH HARVEY LIMITED



It's important that emergency service details are kept up to date for hosted 
voice services, if you've relocated any hosted users please let us know so 
we can ensure this matches the national database!

Please find the following attached to this email:

*	Invoice_(product_format)65494.PDF - Invoice (product format) 65494 for May 
2026
*	Itemised_non-mobile_calls65494.PDF - Itemised non-mobile calls 65494 for 
May 2026
*	Itemised_Charges_V2_65494.PDF - Itemised Charges V2 65494 for May 2026
*	Itemised_Charges_in_Excel_V2_65494.XLS - Itemised Charges in Excel V2 
65494 for May 2026

Thank you for using Cloud Telephones (FG)




anvil3lgMBgXsyE
<Invoice_(product_format)65494.PDF>
<Itemised_non-mobile_calls65494.PDF>
<Itemised_Charges_V2_65494.PDF>
<Itemised_Charges_in_Excel_V2_65494.XLS>


  <https://fidelity.custservice.co/img/FidelitySig.png>
  <https://fidelity.custservice.co/img/FidelitySig.png>

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<p>Thank you for your email. Your ticket number <b>854156</b> will be =
picked up by one of our operations team and responded to accordingly. =
Please use this reference when calling in for updates.
</p>
<p>&nbsp;</p>
<p><i>You can reply to this email to add further information against =
your ticket.</i></p>
<hr tabindex=3D"-1" style=3D"display:inline-block; width:98%">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" =
color=3D"#000000" style=3D"font-size:11pt"><b>From:</b> Bob Home =
&lt;bob@sarahharvey.com&gt;<br>
<b>Sent:</b> Tuesday, 02 June 2026 07:58:24<br>
<b>To:</b> Billing &lt;billing@fidelity-group.co.uk&gt;<br>
<b>Cc:</b> Niki Foote &lt;Niki.Foote@fidelity-group.co.uk&gt;<br>
<b>Subject:</b> Re: Cloud Telephones (FG) - May 2026</font>
<div>&nbsp;</div>
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<div dir=3D"ltr">=EF=BB=BF
<div dir=3D"ltr">=EF=BB=BFWhy have we received this bill?
<div>We gave our one month notice on 19th of April and were billed on in =
May which covered to the 31st May. You now sent us another bill for June =
in advance use.&nbsp;</div>
<div>Can you please credit this and make sure our account is =
closed</div>
<div>Notice was sent to Mark Grice and Nikki Foote who colored it on the =
20th April.</div>
<div>Please respond</div>
<div>Regards&nbsp;</div>
<div>Bob Home</div>
<div>Sarah harvey limited</div>
<div>07887726814</div>
<div><br>
</div>
<div><br id=3D"lineBreakAtBeginningOfSignature">
<div dir=3D"ltr">Sent from my iPhone</div>
<div dir=3D"ltr"><br>
<blockquote type=3D"cite">On 1 Jun 2026, at 23:08, <a =
href=3D"mailto:billing@fidelity-group.co.uk">
billing@fidelity-group.co.uk</a> wrote:<br>
<br>
</blockquote>
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<blockquote type=3D"cite">
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<tbody>
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<td valign=3D"top" class=3D"bodyContent"><b>SARAH HARVEY LIMITED</b>
<p></p>
<p style=3D"text-align:center; border:1px solid ff6600; padding:10px; =
margin-left:10%; margin-right:10%; background-color:#ffcc99">
<b></b><br>
It's important that emergency service details are kept up to date for =
hosted voice services, if you've relocated any hosted users please let =
us know so we can ensure this matches the national database!</p>
<p>Please find the following attached to this email:</p>
<ul>
<li>Invoice_(product_format)65494.PDF - Invoice (product format) 65494 =
for May 2026</li><li>Itemised_non-mobile_calls65494.PDF - Itemised =
non-mobile calls 65494 for May =
2026</li><li>Itemised_Charges_V2_65494.PDF - Itemised Charges V2 65494 =
for May 2026</li><li>Itemised_Charges_in_Excel_V2_65494.XLS - Itemised =
Charges in Excel V2 65494 for May 2026</li></ul>
<p>Thank you for using Cloud Telephones (FG)</p>
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<div>&lt;Invoice_(product_format)65494.PDF&gt;</div>
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</div>
</blockquote>
</div>
</div>
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<br>
<img alt=3D"Fidelity Group Ltd." =
src=3D"https://fidelity.custservice.co/img/FidelitySig.png">
<br>
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