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From: "Pamela Parkes" <pamela.parkes@directcollections.uk>
To: admin@sarahharvey.com
Subject: Post Lockdown Enforcement - we can help Sarah Harvey
Date: 30 Jul 2020 11:31:48 +0100
MIME-Version: 1.0
Organisation: Merrehill Ltd
Message-ID: <25658035.3078922.20200730113148@directcollections.uk>
Reply-To: "Pamela Parkes" <reply-25658035-3078922-75S3553ZW@directcollections.uk>
Feedback-ID: 3078922:DCB01:campaign:merrehill
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Hello,

I would just like to inform you that the High Court Enforcement Officers=20=

Association (HCEOA) recently issued its Best Practice plan for post-lockdow=
n=20
enforcement activity which DCBL will be adhering to during the phased lifti=
ng of=20
the lockdown period. It is based on current conditions and will be updated =
as=20
changes are made to Government guidelines.

If you have any unpaid debt over =C2=A31000 that you would like recovered o=
r a CCJ=20
over =C2=A3600, then please complete this form.
<http://c.directcollections.uk/C-2A-XP-1TZPM-834-F9XV7-75S3553ZW>

Highlights of the plan include:

Training
All our agents will undertake additional training on effective use of=20
appropriate hygiene supplies, protective equipment, social distancing and=
=20
supporting the vulnerable and recognising mental health issues prior to any=
=20
recommencement of visits.

Data Collection and recording
DCBL will collect and record details of customer vulnerabilities, in line w=
ith=20
data protection requirements and develop support plans that reflect best=20=

practice on dealing with vulnerabilities as it impacts on households of Cov=
id-19=20
in accordance with our policy.

Provision of protective equipment
During all enforcement visits our agents will ensure they use appropriate=
=20
hygiene supplies and wear protective equipment to protect themselves and pr=
otect=20
and reassure debtors and members of the public.

Pre-lockdown cases
Where enforcement activity began pre-lockdown, DCBL will attempt to make co=
ntact=20
in advance of any further residential enforcement visits to identify any=20=

vulnerabilities or changes in circumstances.

Notices of enforcement
We will continue to issue Notices of Enforcement in accordance with the Tak=
ing=20
Control of Goods Regulations 2013, giving a minimum of 7 clear days 'notice=
=20
prior to a visit taking place and we will take debtors who state that they =
are=20
vulnerable through our vulnerability process.

Post-lockdown visits
All our agents will always use appropriate protective equipment and observe=
=20
social distancing measures in accordance with Government guidance.

Residential addresses
Enforcement visits will only take place at residential addresses once they =
are=20
permitted under the Taking Control of Goods and Certification of Enforcemen=
t=20
Agents (Amendment) (Coronavirus) Regulations 2020.

We will not enter premises or take control of goods where we are notified t=
hat=20
any individual living at that address has Coronavirus or is isolating.

Where appropriate, vulnerable people or those severely impacted financially=
 by=20
the pandemic, e.g. through loss of job or receiving Statutory Sick Pay, wil=
l be=20
referred to debt advice agencies for additional support.

Where payment in full is not made, we will enter controlled goods agreement=
s=20
and/or make arrangements to pay at Enforcement Stage.

Commercial premises
Enforcement visits will continue to be made to commercial premises unless=
=20
Government guidance instructs otherwise. Where payment in full is not made,=
 we=20
will enter controlled goods agreements and arrangements to pay at Enforceme=
nt=20
Stage 1.

Where payment or an arrangement is not made, escalation to taking control o=
f=20
goods will follow.

Our evolving strategy to return the business to its optimal operating level=
 will=20
incorporate all advice from the Government, industry bodies and our Health =
and=20
Safety team, however, our key driver to ensure we deliver an ethical, compl=
iant=20
and proportionate operating strategy is the safety of our team members as w=
ell=20
as the general public. We will provide further updates as we develop our Po=
st=20
Covid-19 Safety Protocol.

To discuss any of the above in further detail, please complete this form.
<http://c.directcollections.uk/C-2A-XP-1TZPM-834-F9XV7-75S3553ZW>

Kind regards,

Pamela Parkes
Business Development Manager
Direct Collection Bailiffs Ltd
As seen on Can't Pay? We'll Take It Away!




Registered Office: Direct House, Greenwood Drive, Manor Park, Runcorn, Ches=
hire,=20
WA7 1UG
ICO Reg. Z323356X | V.A.T Reg. No: 115 374 627 | Companies Reg. No: 0740864=
9
Authorised and regulated by the Financial Conduct Authority 702566 | DX No:=
=20
23803

This email was sent to you as a corporate subscriber within the meaning of =
the=20
Privacy and Electronic Communications Regulations 2003. Your personal data =
are=20
protected under the General Data Protection Regulation and Data Protection =
Act=20
2018. If you would like to know how and why you have received this message,=
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please visit our information page.
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You can unsubscribe from future mailings here.
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r:#ffffff;">
  I would just like to inform you that the High Court Enforcement Officers =
Association (HCEOA) recently issued its=20
 </div>

<table id=3D"bodyTable" align=3D"center" cellpadding=3D"0" cellspacing=3D"0=
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=20=20=20
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<br />

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    <tr>
     <td align=3D"center">
      <a target=3D"_blank"=20
href=3D"http://c.directcollections.uk/C-2A-XP-1TZPM-834-F9XV7-75S3553ZW">
      <img align=3D"center" src=3D"http://i.directcollections.uk/3078922/30=
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=20=20=20=20=20
	  <p style=3D"font-size:0.9em; font-family:'Open Sans', 'Trebuchet MS', 'L=
ucida Sans Unicode', 'Lucida Grande', 'Lucida Sans', Arial, sans-serif; mar=
gin:20px 10px 15px 10px;">
      Hello,</p>
=20=20=20=20=20
	  <p style=3D"font-size:0.9em; font-family:'Open Sans', 'Trebuchet MS', 'L=
ucida Sans Unicode', 'Lucida Grande', 'Lucida Sans', Arial, sans-serif; mar=
gin:15px 10px 15px 10px;">
      I would just like to inform you that the High Court Enforcement Offic=
ers Association (HCEOA) recently issued its Best Practice plan for post-loc=
kdown enforcement activity which DCBL will be adhering to during the phased=
 lifting of the lockdown period. It is based on current conditions and will=
 be updated as changes are made to Government guidelines.</p>
=09=20=20
	  <p style=3D"font-size:0.9em; font-family:'Open Sans', 'Trebuchet MS', 'L=
ucida Sans Unicode', 'Lucida Grande', 'Lucida Sans', Arial, sans-serif; mar=
gin:15px 10px 15px 10px;">
      If you have any unpaid debt over &pound;1000 that you would like reco=
vered or a CCJ over &pound;600, then please <a=20
href=3D"http://c.directcollections.uk/C-2A-XP-1TZPM-834-F9XV7-75S3553ZW">co=
mplete this form</a>.</p>
=20=20=20=20=20
	  <p style=3D"font-size:0.9em; font-family:'Open Sans', 'Trebuchet MS', 'L=
ucida Sans Unicode', 'Lucida Grande', 'Lucida Sans', Arial, sans-serif; mar=
gin:25px 10px 15px 10px;">
      <b>Highlights of the plan include:</b></p>
=20=20=20=20=20
	  <p style=3D"font-size:0.9em; font-family:'Open Sans', 'Trebuchet MS', 'L=
ucida Sans Unicode', 'Lucida Grande', 'Lucida Sans', Arial, sans-serif; mar=
gin:15px 20px;">
      <span style=3D"color: #0070c0"><b><a=20
href=3D"http://c.directcollections.uk/C-2A-XP-1TZPM-834-F9XV7-75S3553ZW" st=
yle=3D"color: #0070c0">Training</a></b></span><br />
      All our agents will undertake additional training on effective use of=
 appropriate hygiene supplies, protective equipment, social distancing and =
supporting the=20
      vulnerable and recognising mental health issues prior to any recommen=
cement of visits. </p>
=20=20=20=20=20
	  <p style=3D"font-size:0.9em; font-family:'Open Sans', 'Trebuchet MS', 'L=
ucida Sans Unicode', 'Lucida Grande', 'Lucida Sans', Arial, sans-serif; mar=
gin:15px 20px;">
      <span style=3D"color: #0070c0"><b><a=20
href=3D"http://c.directcollections.uk/C-2A-XP-1TZPM-834-F9XV7-75S3553ZW" st=
yle=3D"color: #0070c0">Data Collection and recording</a></b></span><br />
      DCBL will collect and record details of customer vulnerabilities, in =
line with data protection requirements and develop support plans that refle=
ct best practice=20
      on dealing with vulnerabilities as it impacts on households of Covid-=
19 in accordance with our policy. </p>
=20=20=20=20=20
	  <p style=3D"font-size:0.9em; font-family:'Open Sans', 'Trebuchet MS', 'L=
ucida Sans Unicode', 'Lucida Grande', 'Lucida Sans', Arial, sans-serif; mar=
gin:15px 20px;">
      <span style=3D"color: #0070c0"><b><a=20
href=3D"http://c.directcollections.uk/C-2A-XP-1TZPM-834-F9XV7-75S3553ZW" st=
yle=3D"color: #0070c0">Provision of protective equipment</a></b></span><br =
/>
      During all enforcement visits our agents will ensure they use appropr=
iate hygiene supplies and wear protective equipment to protect themselves a=
nd protect and=20
      reassure debtors and members of the public.</p>
=20=20=20=20=20
	  <p style=3D"font-size:0.9em; font-family:'Open Sans', 'Trebuchet MS', 'L=
ucida Sans Unicode', 'Lucida Grande', 'Lucida Sans', Arial, sans-serif; mar=
gin:15px 20px;">
      <span style=3D"color: #0070c0"><b><a=20
href=3D"http://c.directcollections.uk/C-2A-XP-1TZPM-834-F9XV7-75S3553ZW" st=
yle=3D"color: #0070c0">Pre-lockdown cases</a></b></span><br />
      Where enforcement activity began pre-lockdown, DCBL will attempt to m=
ake contact in advance of any further residential enforcement visits to ide=
ntify any vulnerabilities or changes in circumstances.</p>
=20=20=20=20=20
	  <p style=3D"font-size:0.9em; font-family:'Open Sans', 'Trebuchet MS', 'L=
ucida Sans Unicode', 'Lucida Grande', 'Lucida Sans', Arial, sans-serif; mar=
gin:15px 20px;">
      <span style=3D"color: #0070c0"><b><a=20
href=3D"http://c.directcollections.uk/C-2A-XP-1TZPM-834-F9XV7-75S3553ZW" st=
yle=3D"color: #0070c0">Notices of enforcement</a></b></span><br />
      We will continue to issue Notices of Enforcement in accordance with t=
he Taking Control of Goods Regulations 2013, giving a minimum of 7 clear da=
ys 'notice prior=20
      to a visit taking place and we will take debtors who state that they =
are vulnerable through our vulnerability process. </p>
=20=20=20=20=20
	  <p style=3D"font-size:0.9em; font-family:'Open Sans', 'Trebuchet MS', 'L=
ucida Sans Unicode', 'Lucida Grande', 'Lucida Sans', Arial, sans-serif; mar=
gin:15px 20px;">
      <span style=3D"color: #0070c0"><b><a=20
href=3D"http://c.directcollections.uk/C-2A-XP-1TZPM-834-F9XV7-75S3553ZW" st=
yle=3D"color: #0070c0">Post-lockdown visits</a></b></span><br />
      All our agents will always use appropriate protective equipment and o=
bserve social distancing measures in accordance with Government guidance.</=
p>
=20=20=20=20=20
	  <p style=3D"font-size:0.9em; font-family:'Open Sans', 'Trebuchet MS', 'L=
ucida Sans Unicode', 'Lucida Grande', 'Lucida Sans', Arial, sans-serif; mar=
gin:15px 20px;">
      <span style=3D"color: #0070c0"><b><a=20
href=3D"http://c.directcollections.uk/C-2A-XP-1TZPM-834-F9XV7-75S3553ZW" st=
yle=3D"color: #0070c0">Residential addresses</a></b></span><br />
      Enforcement visits will only take place at residential addresses once=
 they are permitted under the Taking Control of Goods and Certification of =
Enforcement Agents (Amendment) (Coronavirus) Regulations 2020.<br /><br />
      We will not enter premises or take control of goods where we are noti=
fied that any individual living at that address has Coronavirus or is isola=
ting.<br /><br />
      Where appropriate, vulnerable people or those severely impacted finan=
cially by the pandemic, e.g. through loss of job or receiving Statutory Sic=
k Pay, will be referred to debt advice agencies for additional support.<br =
/><br />
      Where payment in full is not made, we will enter controlled goods agr=
eements and/or make arrangements to pay at Enforcement Stage.</p>
=20=20=20=20=20=20
	  <p style=3D"font-size:0.9em; font-family:'Open Sans', 'Trebuchet MS', 'L=
ucida Sans Unicode', 'Lucida Grande', 'Lucida Sans', Arial, sans-serif; mar=
gin:15px 20px;">
      <span style=3D"color: #0070c0"><b><a=20
href=3D"http://c.directcollections.uk/C-2A-XP-1TZPM-834-F9XV7-75S3553ZW" st=
yle=3D"color: #0070c0">Commercial premises</a></b></span><br />
      Enforcement visits will continue to be made to commercial premises un=
less Government guidance instructs otherwise. Where payment in full is not =
made, we will enter controlled goods agreements and arrangements to pay at =
Enforcement Stage 1.<br /><br />
      Where payment or an arrangement is not made, escalation to taking con=
trol of goods will follow.<br /><br />
      Our evolving strategy to return the business to its optimal operating=
 level will incorporate all advice from the Government, industry bodies and=
 our Health and Safety team, however,=20
      our key driver to ensure we deliver an ethical, compliant and proport=
ionate operating strategy is the safety of our team members as well as the =
general public. We will provide further updates as we develop our Post Covi=
d-19 Safety Protocol.</p>
=20=20=20=20=20
      <p align=3D"left" style=3D"font-size:1em; font-family:'Open Sans', 'T=
rebuchet MS', 'Lucida Sans Unicode', 'Lucida Grande', 'Lucida Sans', Arial,=
 sans-serif; margin:10px; font-size:0.9em;">
      To discuss any of the above in further detail, please <a=20
href=3D"http://c.directcollections.uk/C-2A-XP-1TZPM-834-F9XV7-75S3553ZW">co=
mplete this form</a>.</p>=20=20
=20=20=20=20=20=20=20=20=20
	  <p align=3D"left" style=3D"font-size:1em; font-family:'Open Sans', 'Treb=
uchet MS', 'Lucida Sans Unicode', 'Lucida Grande', 'Lucida Sans', Arial, sa=
ns-serif; margin:10px; font-size:0.9em;">
	  Kind regards,</p>=09=20

	  <p align=3D"left" style=3D"font-size:1em; font-family:'Open Sans', 'Treb=
uchet MS', 'Lucida Sans Unicode', 'Lucida Grande', 'Lucida Sans', Arial, sa=
ns-serif; margin:10px; font-size:0.9em;">
	  Pamela Parkes<br />
	  <b>Business Development Manager</b><br />
	  Direct Collection Bailiffs Ltd<br />
	  As seen on Can't Pay? We'll Take It Away!</p>=09=09=20
=20=20=20=20=20=20=20=09=20

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href=3D"http://c.directcollections.uk/C-2A-XP-1TZPM-834-F9XV7-75S3553ZW">
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href=3D"http://c.directcollections.uk/C-2A-XP-1TZPM-834-F9XV7-75S3553ZW">
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      <p style=3D"font-size:0.7em; font-family: 'Open Sans', Arial, Helveti=
ca, sans-serif; color: #424342; margin:10px;">
      Registered Office: <span class=3D"appleLinks">Direct House, Greenwood=
 Drive, Manor Park, Runcorn, Cheshire, WA7 1UG</span><br />
      ICO Reg. <span class=3D"appleLinks">Z323356X</span> | V.A.T Reg. No: =
<span class=3D"appleLinks">115 374 627</span> | Companies Reg. No: <span cl=
ass=3D"appleLinks">07408649</span><br />
      Authorised and regulated by the Financial Conduct Authority <span cla=
ss=3D"appleLinks">702566</span> | DX No: <span class=3D"appleLinks">23803</=
span></p>

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