File: D:/hMailServer/Data/hyperflight.co.uk/sales/FE/{FEEDCFD2-67B6-48E7-9701-7C19BFF304AC}.eml
From: <sales@hyperflight.co.uk>
To: "'Kelly Watkinson'" <kelly.w.watkinson@gmail.com>
References: <062001d5f6d9$2eb5cc20$8c216460$@hyperflight.co.uk> <CABZ6NQzhtd25nUVLGxvXx9JpoUDP8BsZ_BJKryw0cWm0Z-bp3w@mail.gmail.com>
In-Reply-To: <CABZ6NQzhtd25nUVLGxvXx9JpoUDP8BsZ_BJKryw0cWm0Z-bp3w@mail.gmail.com>
Subject: RE: Faulty A10H Servo
Date: Thu, 19 Mar 2020 13:28:03 -0000
Message-ID: <032301d5fdf2$38b1b160$aa151420$@hyperflight.co.uk>
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Hi Kelly,
Thanks. Please buy a replacement servo using this voucher code: TWMD
Kind regards,
Neil.
---------------------------
Neil Stainton
HyperFlight Ltd
Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon
UK CV37 7PD
Tel: +44 (0)1789 336166
Mob: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web : www.hyperflight.co.uk
Skype: neil.stainton
VAT ID: GB116294226
EORI: GB116294226000
From: Kelly Watkinson <kelly.w.watkinson@gmail.com>
Sent: 17 March 2020 20:38
To: sales@hyperflight.co.uk
Subject: Re: Faulty A10H Servo
I choose option b. I was going to send it back but your right it too much
hassle. The other servos seem to work well but then entering does not seem
as good as the kst servos. Maybe next time I will try mks.
Thanks
Kelly
On Tue, Mar 10, 2020 at 5:41 AM <sales@hyperflight.co.uk
<mailto:sales@hyperflight.co.uk> > wrote:
Hi,
I am very sorry with the servo issue. We can offer two solutions:
a) You return the servo, we test it and if we agree it has failed and has
not been abused we will send a replacement. We can only offer this for
servos that have their lead, have not been opened, and have not had the
mounting lugs removed.
b) Or we can give you a discount voucher code for 50% of the servo cost, and
you buy a new servo using our web site using the voucher code.
The latter method has the benefit of being quicker and less hassle.
Kind regards,
Neil.
---------------------------
Neil Stainton
HyperFlight Ltd
Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon
UK CV37 7PD
Tel: +44 (0)1789 336166
Mob: +44 (0)7821 351341
Email: neil@hyperflight.co.uk <mailto:neil@hyperflight.co.uk>
Web : www.hyperflight.co.uk <http://www.hyperflight.co.uk>
Skype: neil.stainton
From: Kelly Watkinson <kelly.w.watkinson@gmail.com
<mailto:kelly.w.watkinson@gmail.com> >
Sent: 10 March 2020 05:18
To: sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk>
Subject:
One of the blue bird servos I ordered turns continuously when power up. The
other 4 are fine even plugged into the same port so I am pretty sure it is a
servo problem. It’s a bms a10h I ordered them feb 11 and the order number
was 61327.
Can I return the defective servo and if so to you or to blue bird?
Thanks
Kelly
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<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![endif]--></head><body lang=3DEN-GB link=3Dblue =
vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Hi Kelly,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Thanks. Please =
buy a replacement servo using this voucher code: =
<b>TWMD</b><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Kind regards,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Neil.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>---------------------------<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Neil Stainton<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>HyperFlight =
Ltd<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Drybank =
Farm<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Fosse Way, =
Ettington<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Stratford-upon-Avo=
n <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>UK CV37 =
7PD<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Tel: +44 (0)1789 =
336166<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Mob: +44 (0)7821 351341<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Email: neil@hyperflight.co.uk<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Web=C2=A0 : www.hyperflight.co.uk<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Skype: =
neil.stainton<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>VAT ID: GB116294226<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>EORI: GB116294226000</span><b><span =
style=3D'color:#1F497D;mso-fareast-language:EN-US'><o:p></o:p></span></b>=
</p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'><o:p> </o:p></span></p><p class=3DMsoNormal><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> Kelly Watkinson =
<kelly.w.watkinson@gmail.com> <br><b>Sent:</b> 17 March 2020 =
20:38<br><b>To:</b> sales@hyperflight.co.uk<br><b>Subject:</b> Re: =
Faulty A10H Servo<o:p></o:p></span></p><p =
class=3DMsoNormal><o:p> </o:p></p><div><div><p class=3DMsoNormal>I =
choose option b. I was going to send it back but your right it too much =
hassle. The other servos seem to work well but then entering does not =
seem as good as the kst servos. Maybe next time I will try =
mks.<o:p></o:p></p></div></div><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p =
class=3DMsoNormal>Thanks<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Kelly<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div><p class=3DMsoNormal>On =
Tue, Mar 10, 2020 at 5:41 AM <<a =
href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a>> =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm =
6.0pt;margin-left:4.8pt;margin-right:0cm'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Hi,</span><o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>I am very sorry =
with the servo issue. We can offer two =
solutions:</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>a) You return the =
servo, we test it and if we agree it has failed and has not been abused =
we will send a replacement. We can only offer this for servos that have =
their lead, have not been opened, and have not had the mounting lugs =
removed.</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>b) Or we can give =
you a discount voucher code for 50% of the servo cost, and you buy a new =
servo using our web site using the voucher code.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>The latter method =
has the benefit of being quicker and less =
hassle.</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Kind =
regards,</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Neil.</span><o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>------------------=
---------</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Neil =
Stainton</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>HyperFlight =
Ltd</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Drybank =
Farm</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Fosse Way, =
Ettington</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Stratford-upon-Avo=
n </span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>UK CV37 =
7PD</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Tel: +44 (0)1789 =
336166</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Mob: +44 (0)7821 =
351341</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Email: <a =
href=3D"mailto:neil@hyperflight.co.uk" =
target=3D"_blank">neil@hyperflight.co.uk</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Web : <a =
href=3D"http://www.hyperflight.co.uk" =
target=3D"_blank">www.hyperflight.co.uk</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Skype: =
neil.stainton</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> Kelly Watkinson <<a =
href=3D"mailto:kelly.w.watkinson@gmail.com" =
target=3D"_blank">kelly.w.watkinson@gmail.com</a>> <br><b>Sent:</b> =
10 March 2020 05:18<br><b>To:</b> <a =
href=3D"mailto:sales@hyperflight.co.uk" =
target=3D"_blank">sales@hyperflight.co.uk</a><br><b>Subject:</b> =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>One of the =
blue bird servos I ordered turns continuously when power up. The other 4 =
are fine even plugged into the same port so I am pretty sure it is a =
servo problem. It=E2=80=99s a bms a10h I ordered them feb 11 and the =
order number was 61327.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Can I =
return the defective servo and if so to you or to blue =
bird? <o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kelly<o:p></=
o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p><=
/o:p></p></div></div></div></blockquote></div></div></div></body></html>
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