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From: "sales@hyperflight.co.uk" <sales@hyperflight.co.uk>
Date: Mon, 3 Aug 2026 07:43:48 +0100
Message-ID: <CAEDyXA4EURyptfQe3wQREctA16Pc6WQtFheHuZWHuGR0-p7XCA@mail.gmail.com>
Subject: Re: Order Ref 109863. Pug V2.1 - Missing Wing Spars from my order.
To: Andrew Pitt <andrewpitt107@gmail.com>
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Thank you very much for the new order. Yes we will send the missing carbon
with this order.

Kind regards, Neil.

This message has been dictated to my phone. Please ignore any errors.

On Mon, 3 Aug 2026 at 05:54, Andrew Pitt <andrewpitt107@gmail.com> wrote:

> Hi Neil.
>
> I have placed an order for 2 Emax servos, 4 towhooks and a Hi Start
> bungee. Order no. 110148.
>
> Can you include the 2 missing wing spars from my Pug V2.1 order in this
> shipment please?
>
> Thank you.
>
> Regards,
>
> Andrew PITT.
>
> On Mon, 3 Aug 2026, 12:03 Andrew Pitt, <andrewpitt107@gmail.com> wrote:
>
>> Hi Neil.
>>
>> Thanks for your quick reply to my email.
>>
>> I also need to order some servos and other bits and pieces from
>> Hyperflight. If I provide my order number today, can you pop the missing
>> wing spars for the Pug V2.1 in with the same delivery?
>>
>> I'll place my order in a couple of hours and provide an order number to
>> you so you can work your magic.
>>
>> Thanks for your help.
>>
>> Kind regards,
>>
>> Andrew PITT.
>>
>>
>>
>> On Mon, 3 Aug 2026, 00:32 sales@hyperflight.co.uk, <
>> sales@hyperflight.co.uk> wrote:
>>
>>> Hi Andrew,
>>>
>>> I=E2=80=99m very sorry about this. We will dispatch the missing parts o=
n Monday.
>>>
>>> Kind regards, Neil.
>>>
>>> This message has been dictated to my phone. Please ignore any errors.
>>>
>>> On Sat, 1 Aug 2026 at 07:07, Andrew Pitt <andrewpitt107@gmail.com>
>>> wrote:
>>>
>>>> Hi Hyperflight Sales team,
>>>>
>>>> I recently received my Pug V2.1 Glider in the post. Thanks for the fas=
t
>>>> delivery to Australia.
>>>>
>>>> I have a slight problem. I'm missing the 2 wing spars.
>>>>
>>>> I opened the package this weekend to start building the plane, but on
>>>> first inspection, the 2 wing spars are missing from the box.
>>>>
>>>> I have the tail boom; the 4 thin carbon leading and trailing edges; bu=
t
>>>> the 2 spars are nowhere to be found.
>>>>
>>>> I'm hoping that you may be able to send the 2 missing spars so I may
>>>> start the build.
>>>>
>>>> Please contact me if I can provide any further information.
>>>>
>>>> Thanks in advance,
>>>>
>>>> Andrew PITT.
>>>>
>>>

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<div dir=3D"auto">Thank you very much for the new order. Yes we will send t=
he missing carbon with this order.=C2=A0</div><div><br clear=3D"all"><div><=
div dir=3D"ltr" class=3D"gmail_signature" data-smartmail=3D"gmail_signature=
">Kind regards, Neil. <br><br>This message has been dictated to my phone. P=
lease ignore any errors.</div></div></div><div><br><div class=3D"gmail_quot=
e gmail_quote_container"><div dir=3D"ltr" class=3D"gmail_attr">On Mon, 3 Au=
g 2026 at 05:54, Andrew Pitt &lt;<a href=3D"mailto:andrewpitt107@gmail.com"=
>andrewpitt107@gmail.com</a>&gt; wrote:<br></div><blockquote class=3D"gmail=
_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:=
1ex"><div dir=3D"auto">Hi Neil.<div dir=3D"auto"><br></div><div dir=3D"auto=
">I have placed an order for 2 Emax servos, 4 towhooks and a Hi Start bunge=
e. Order no. 110148.</div><div dir=3D"auto"><br></div><div dir=3D"auto">Can=
 you include the 2 missing wing spars from my Pug V2.1 order in this shipme=
nt=C2=A0please?</div><div dir=3D"auto"><br></div><div dir=3D"auto">Thank yo=
u.</div><div dir=3D"auto"><br></div><div dir=3D"auto">Regards,</div><div di=
r=3D"auto"><br></div><div dir=3D"auto">Andrew PITT.</div></div><br><div cla=
ss=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Mon, 3 Aug 2026=
, 12:03 Andrew Pitt, &lt;<a href=3D"mailto:andrewpitt107@gmail.com" target=
=3D"_blank">andrewpitt107@gmail.com</a>&gt; wrote:<br></div><blockquote cla=
ss=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;pa=
dding-left:1ex"><div dir=3D"auto">Hi Neil.<div dir=3D"auto"><br></div><div =
dir=3D"auto">Thanks for your quick=C2=A0reply to=C2=A0my email.</div><div d=
ir=3D"auto"><br></div><div dir=3D"auto">I also need to order some servos an=
d other bits and=C2=A0pieces from Hyperflight. If I provide my order number=
 today, can you pop the missing wing spars for the Pug V2.1 in with the sam=
e delivery?</div><div dir=3D"auto"><br></div><div dir=3D"auto">I&#39;ll pla=
ce my order in a couple of hours and provide an order number to you so you =
can work your magic.</div><div dir=3D"auto"><br></div><div dir=3D"auto">Tha=
nks for your help.</div><div dir=3D"auto"><br></div><div dir=3D"auto">Kind=
=C2=A0regards,</div><div dir=3D"auto"><br></div><div dir=3D"auto">Andrew PI=
TT.</div><div dir=3D"auto"><br></div><div dir=3D"auto"><br></div></div><br>=
<div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Mon, 3 =
Aug 2026, 00:32 <a href=3D"mailto:sales@hyperflight.co.uk" rel=3D"noreferre=
r" target=3D"_blank">sales@hyperflight.co.uk</a>, &lt;<a href=3D"mailto:sal=
es@hyperflight.co.uk" rel=3D"noreferrer" target=3D"_blank">sales@hyperfligh=
t.co.uk</a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"=
margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div>Hi Andr=
ew,</div><div><br></div><div dir=3D"auto">I=E2=80=99m very sorry about this=
. We will dispatch the missing parts on Monday.=C2=A0</div><div></div><div>=
<br clear=3D"all"><div><div dir=3D"ltr" class=3D"gmail_signature" data-smar=
tmail=3D"gmail_signature">Kind regards, Neil. <br><br>This message has been=
 dictated to my phone. Please ignore any errors.</div></div></div><div><br>=
<div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Sat, 1 =
Aug 2026 at 07:07, Andrew Pitt &lt;<a href=3D"mailto:andrewpitt107@gmail.co=
m" rel=3D"noreferrer noreferrer" target=3D"_blank">andrewpitt107@gmail.com<=
/a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0=
 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir=3D"ltr">Hi =
Hyperflight Sales team,<div><br></div><div>I recently received my Pug V2.1 =
Glider in the post. Thanks for the fast delivery to Australia.</div><div><b=
r></div><div>I have a slight problem. I&#39;m missing the 2 wing spars.</di=
v><div><span style=3D"background-color:transparent"><br></span></div><div><=
span style=3D"background-color:transparent">I opened the package this weeke=
nd to start building the plane, but on first inspection, the 2 wing spars a=
re missing=C2=A0from </span>the<span style=3D"background-color:transparent"=
>=C2=A0box.</span></div><div><br></div><div>I have the tail boom; the 4 thi=
n carbon leading and trailing edges; but the 2 spars are nowhere to be foun=
d.</div><div><br></div><div>I&#39;m hoping that you may be able to send the=
 2 missing spars so I may start the build.</div><div><br></div><div>Please =
contact me if I can provide=C2=A0any further information.</div><div><br></d=
iv><div>Thanks in advance,</div><div><br></div><div>Andrew PITT.</div></div=
>
</blockquote></div></div>
</blockquote></div>
</blockquote></div>
</blockquote></div></div>

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