File: D:/hMailServer/Data/hyperflight.co.uk/sales/72/{72F0E860-0FB7-48EB-B8E6-086AF42FC7F5}.eml
From: <sales@hyperflight.co.uk>
To: "'Ed Slegers'" <iroced350@gmail.com>
References: <091901d5ecd4$1afc1e50$50f45af0$@hyperflight.co.uk> <002401d5ed46$367a0e40$a36e2ac0$@zeller-modellbau.com>
In-Reply-To: <002401d5ed46$367a0e40$a36e2ac0$@zeller-modellbau.com>
Subject: FW: X Dream Complaint
Date: Thu, 27 Feb 2020 12:52:41 -0000
Message-ID: <0a7d01d5ed6c$cd36a8e0$67a3faa0$@hyperflight.co.uk>
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Please see the manufacturer's reply below.
Regards, Neil
From: ZELLER Modellbau <office@zeller-modellbau.com>
Sent: 27 February 2020 08:16
To: sales@hyperflight.co.uk
Subject: AW: X Dream Complaint
Hi Neil,
thanks for your message.
Your customer�s problems come from not carefully reading and understanding
the building instructions and plan. It contains all the answers to his
complaints.
1. The balsa is hand-sorted for weight reasons and therefore very light.
This creates a competitive model under 400g if it is built accordingly.
This requires careful handling and understanding.
2. The plan of the first series was somewhat undersized due to printing.
We talk about 1,5%. This is also indicated in the instructions. The
correct assembly results from the assembly of the parts by itself.
3- The spar of the middle and outer wing is not too short. It ranges from
ribs C2 to C6 and B1 to B7, since the wing connector is installed at 12 �
between them. Everything you can find exactly described in the building
instructions.
So far there are 100 kits on the market, Without any problems, there are
only satisfied customers.
The construction is exactly the same as with X-res.
And as we both know, this is an excellent kit that we have always sold to
great customer satisfaction.
Mit besten Gr��en / Best regards,
Robert ZELLER
ZELLER MODELLBAU e.U.
Brunnenweg 11
A-4560 Kirchdorf
Tel.+ 43 (0) 7582 21100 � 0
Fax +43 (0) 7582 21100 � 99
<mailto:office@zeller-modellbau.com> office@zeller-modellbau.com
<http://www.zeller-modellbau.com/> www.zeller-modellbau.com
ATU 67430568
Registergericht: Landesgericht Steyr, FN388542k
-----Urspr�ngliche Nachricht-----
Von: sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk>
[mailto:sales@hyperflight.co.uk]
Gesendet: Mittwoch, 26. Februar 2020 19:40
An: 'ZELLER Modellbau'
Betreff: X Dream Complaint
Hi Robert,
Please see the attached complaint emails.
What is your view on this?
Kind regards,
Neil.
---------------------------
Neil Stainton
HyperFlight Ltd
Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon
UK CV37 7PD
Tel: +44 (0)1789 336166
Mob: +44 (0)7821 351341
Email: neil@hyperflight.co.uk <mailto:neil@hyperflight.co.uk>
Web : www.hyperflight.co.uk <http://www.hyperflight.co.uk>
Skype: neil.stainton
VAT ID: GB116294226
EORI: GB116294226000
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vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Please see the =
manufacturer's reply below.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Regards, =
Neil<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><div style=3D'border:none;border-left:solid blue =
1.5pt;padding:0cm 0cm 0cm 4.0pt'><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> ZELLER Modellbau =
<office@zeller-modellbau.com> <br><b>Sent:</b> 27 February 2020 =
08:16<br><b>To:</b> sales@hyperflight.co.uk<br><b>Subject:</b> AW: X =
Dream Complaint<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoPlainText><span =
lang=3DDE-AT>Hi Neil,<o:p></o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT><o:p> </o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT>thanks for your message.<o:p></o:p></span></p><p =
class=3DMsoPlainText><span lang=3DDE-AT><o:p> </o:p></span></p><p =
class=3DMsoPlainText><span lang=3DDE-AT>Your customer’s problems =
come from not carefully reading and understanding the building =
instructions and plan. It contains all the answers to his =
complaints.<o:p></o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT><o:p> </o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT>1. The balsa is hand-sorted for weight reasons and =
therefore very light. This creates a competitive model under 400g if it =
is built accordingly. This requires careful handling and =
understanding.<o:p></o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT>2. The plan of the first series was somewhat undersized due =
to printing. We talk about 1,5%. This is also indicated in the =
instructions. The correct assembly results from the assembly of the =
parts by itself.<o:p></o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT>3- The spar of the middle and outer wing is not too short. =
It ranges from ribs C2 to C6 and B1 to B7, since the wing connector is =
installed at 12 =B0 between them. Everything you can find exactly =
described in the building instructions.<o:p></o:p></span></p><p =
class=3DMsoPlainText><span lang=3DDE-AT><o:p> </o:p></span></p><p =
class=3DMsoPlainText><span lang=3DDE-AT>So far there are 100 kits on the =
market, Without any problems, there are only satisfied =
customers.<o:p></o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT><o:p> </o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT>The construction is exactly the same as with =
X-res.<o:p></o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT>And as we both know, this is an excellent kit that we have =
always sold to great customer satisfaction.<o:p></o:p></span></p><p =
class=3DMsoPlainText><span lang=3DDE-AT><o:p> </o:p></span></p><p =
class=3DMsoPlainText><span lang=3DDE-AT><o:p> </o:p></span></p><p =
class=3DMsoNormal><span lang=3DDE-AT =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#17365D;m=
so-fareast-language:DE-AT'>Mit besten Gr=FC=DFen / Best =
regards,<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DDE-AT =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#17365D;m=
so-fareast-language:DE-AT'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span lang=3DDE-AT =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#17365D;m=
so-fareast-language:DE-AT'>Robert ZELLER<o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DDE-AT =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#17365D;m=
so-fareast-language:DE-AT'><o:p> </o:p></span></p><p =
class=3DMsoNormal><b><span lang=3DDE-AT =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#17365D;m=
so-fareast-language:DE-AT'>ZELLER MODELLBAU e.U</span></b><span =
lang=3DDE-AT =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#17365D;m=
so-fareast-language:DE-AT'>.<o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DDE-AT =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#17365D;m=
so-fareast-language:DE-AT'>Brunnenweg 11<o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DDE-AT =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#17365D;m=
so-fareast-language:DE-AT'>A-4560 Kirchdorf<o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DDE-AT =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#17365D;m=
so-fareast-language:DE-AT'>Tel.+ 43 (0) 7582 21100 – =
0<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DDE-AT =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#17365D;m=
so-fareast-language:DE-AT'>Fax +43 (0) 7582 21100 – =
99<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DDE-AT =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#17365D;m=
so-fareast-language:DE-AT'><a =
href=3D"mailto:office@zeller-modellbau.com"><span =
style=3D'color:#17365D'>office@zeller-modellbau.com</span></a><o:p></o:p>=
</span></p><p class=3DMsoNormal><span lang=3DDE-AT =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#17365D;m=
so-fareast-language:DE-AT'><a =
href=3D"http://www.zeller-modellbau.com/"><span =
style=3D'color:#17365D'>www.zeller-modellbau.com</span></a><o:p></o:p></s=
pan></p><p class=3DMsoNormal><span lang=3DDE-AT =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#17365D;m=
so-fareast-language:DE-AT'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span lang=3DDE-AT =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#17365D;m=
so-fareast-language:DE-AT'>ATU 67430568<o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DDE-AT =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#17365D;m=
so-fareast-language:DE-AT'>Registergericht: Landesgericht Steyr, =
FN388542k<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DDE-AT =
style=3D'font-size:5.0pt;font-family:"Tahoma",sans-serif;color:#17365D;ms=
o-fareast-language:DE-AT'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span lang=3DDE-AT =
style=3D'mso-fareast-language:DE-AT'><img border=3D0 width=3D172 =
height=3D103 style=3D'width:1.7916in;height:1.0729in' =
id=3D"Bild_x0020_1" src=3D"cid:image003.jpg@01D5ED4E.8D4C0860" =
alt=3D"Logo_mittel_web"><o:p></o:p></span></p><p =
class=3DMsoPlainText><span lang=3DDE =
style=3D'mso-fareast-language:DE-AT'>-----Urspr=FCngliche =
Nachricht-----<br>Von: <a =
href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a> [<a =
href=3D"mailto:sales@hyperflight.co.uk">mailto:sales@hyperflight.co.uk</a=
>] <br>Gesendet: Mittwoch, 26. Februar 2020 19:40<br>An: 'ZELLER =
Modellbau'<br>Betreff: X Dream Complaint</span><span =
lang=3DDE-AT><o:p></o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT><o:p> </o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT>Hi Robert,<o:p></o:p></span></p><p =
class=3DMsoPlainText><span lang=3DDE-AT><o:p> </o:p></span></p><p =
class=3DMsoPlainText><span lang=3DDE-AT>Please see the attached =
complaint emails.<o:p></o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT><o:p> </o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT>What is your view on this?<o:p></o:p></span></p><p =
class=3DMsoPlainText><span lang=3DDE-AT><o:p> </o:p></span></p><p =
class=3DMsoPlainText><span lang=3DDE-AT>Kind =
regards,<o:p></o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT><o:p> </o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT>Neil.<o:p></o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT><o:p> </o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT>---------------------------<o:p></o:p></span></p><p =
class=3DMsoPlainText><span lang=3DDE-AT>Neil =
Stainton<o:p></o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT>HyperFlight Ltd<o:p></o:p></span></p><p =
class=3DMsoPlainText><span lang=3DDE-AT>Drybank =
Farm<o:p></o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT>Fosse Way, Ettington<o:p></o:p></span></p><p =
class=3DMsoPlainText><span lang=3DDE-AT>Stratford-upon-Avon =
<o:p></o:p></span></p><p class=3DMsoPlainText><span lang=3DDE-AT>UK CV37 =
7PD<o:p></o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT><o:p> </o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT>Tel: +44 (0)1789 336166<o:p></o:p></span></p><p =
class=3DMsoPlainText><span lang=3DDE-AT>Mob: +44 (0)7821 =
351341<o:p></o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT>Email: <a =
href=3D"mailto:neil@hyperflight.co.uk">neil@hyperflight.co.uk</a><o:p></o=
:p></span></p><p class=3DMsoPlainText><span lang=3DDE-AT>Web : <a =
href=3D"http://www.hyperflight.co.uk">www.hyperflight.co.uk</a><o:p></o:p=
></span></p><p class=3DMsoPlainText><span lang=3DDE-AT>Skype: =
neil.stainton<o:p></o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT>VAT ID: GB116294226<o:p></o:p></span></p><p =
class=3DMsoPlainText><span lang=3DDE-AT>EORI: =
GB116294226000<o:p></o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT><o:p> </o:p></span></p><p class=3DMsoPlainText><span =
lang=3DDE-AT><o:p> </o:p></span></p></div></div></body></html>
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