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EBOzwvJngGFAzEBOzwfs3f; Sat, 18 Apr 2026 19:32:26 +0000
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Date: Sat, 18 Apr 2026 15:32:25 -0400 (EDT)
From: STEPHEN P SYROTIAK <stephen.s1@comcast.net>
To: "sales@hyperflight.co.uk" <sales@hyperflight.co.uk>
Message-ID: <762285180.870423.1776540745293@connect.xfinity.com>
In-Reply-To: <CAEDyXA55KtTN7bjovwVEg6dBe9eFs9VrTp6JS3DvBKgxoK4-aw@mail.gmail.com>
References: <1534918013.857398.1776457783928@connect.xfinity.com> <027e01dcceb9$3132b2b0$93981810$@hyperflight.co.uk>
<716397806.866118.1776521148897@connect.xfinity.com> <001101dccf52$a2a7b500$e7f71f00$@hyperflight.co.uk>
<6867568.868505.1776532319594@connect.xfinity.com> <CAEDyXA55KtTN7bjovwVEg6dBe9eFs9VrTp6JS3DvBKgxoK4-aw@mail.gmail.com>
Subject: Re: Order No. 107719
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XM2523EG22 is the motor's number
> On 04/18/2026 1:54 PM EDT sales@hyperflight.co.uk <sales@hyperflight.co.uk> wrote:
>
>
> Please confirm what Motor you are using. No need to return anything.
>
> Kind regards, Neil.
>
> This message has been dictated to my phone. Please ignore any errors.
>
>
> On Sat, 18 Apr 2026 at 18:11, STEPHEN P SYROTIAK <stephen.s1@comcast.net mailto:stephen.s1@comcast.net> wrote:
>
> > Okay... So make it so. How do I go about returning the spinner?
> > S
> >
> >
> > > On 04/18/2026 12:44 PM EDT sales@hyperflight.co.uk mailto:sales@hyperflight.co.uk wrote:
> > >
> > >
> > >
> > > Hi Stephen,
> > >
> > >
> > >
> > > Thanks for the prospective Encanto V3 order.
> > >
> > >
> > >
> > > However, looking at the photo the collet ID looks to be correct, 3mm.
> > >
> > >
> > >
> > > If you are using the Dualsky XM2523EG-22 motor you purchased from us that has a 3.17mm shaft. If so you need a 3.2mm collet.
> > >
> > >
> > >
> > > Kind regards,
> > >
> > >
> > >
> > > Neil.
> > >
> > >
> > >
> > > ---------------------------
> > >
> > > Neil Stainton
> > >
> > > HyperFlight Ltd
> > >
> > > 1 Drybank Farm
> > >
> > > Fosse Way, Ettington
> > >
> > > Stratford-upon-Avon
> > >
> > > UK CV37 7PD
> > >
> > >
> > >
> > > Mob/WhatsApp: +44 (0)7821 351341
> > >
> > > Email: neil@hyperflight.co.uk mailto:neil@hyperflight.co.uk
> > >
> > > Web :http://www.hyperflight.co.uk
> > >
> > > VAT ID: GB116294226
> > >
> > > EORI: GB116294226000
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > From: STEPHEN P SYROTIAK <stephen.s1@comcast.net mailto:stephen.s1@comcast.net>
> > > Sent: 18 April 2026 15:06
> > > To: sales@hyperflight.co.uk mailto:sales@hyperflight.co.uk
> > > Subject: RE: Order No. 107719
> > >
> > >
> > >
> > > Hello Neil,
> > >
> > >
> > >
> > > Here're some pix showing my problem. And yes, to ease your pain. I'll order the very latest version of the encanto Elec. My v.2 is about ready to cover.
> > >
> > > >
> > > > On 04/17/2026 6:26 PM EDT sales@hyperflight.co.uk mailto:sales@hyperflight.co.uk wrote:
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > Hi Stephen,
> > > >
> > > >
> > > >
> > > > Very sorry about this. AFAIK CN Models do not make a 1.5mm collet. Can you double check please?
> > > >
> > > >
> > > >
> > > > Assuming you do have the wrong collet, would sending a 3mm collet solve the problem?
> > > >
> > > > https://www.hyperflight.co.uk/products.asp?code=CN-25-COLLET-3
> > > >
> > > >
> > > >
> > > > Is there anything you would like to order from HyperFlight? We could then add the 3mm collet to your order.
> > > >
> > > >
> > > >
> > > > No need to return the wrong collet.
> > > >
> > > >
> > > >
> > > > Kind regards,
> > > >
> > > >
> > > >
> > > > Neil.
> > > >
> > > >
> > > >
> > > > ---------------------------
> > > >
> > > > Neil Stainton
> > > >
> > > > HyperFlight Ltd
> > > >
> > > > 1 Drybank Farm
> > > >
> > > > Fosse Way, Ettington
> > > >
> > > > Stratford-upon-Avon
> > > >
> > > > UK CV37 7PD
> > > >
> > > >
> > > >
> > > > Mob/WhatsApp: +44 (0)7821 351341
> > > >
> > > > Email: neil@hyperflight.co.uk mailto:neil@hyperflight.co.uk
> > > >
> > > > Web :http://www.hyperflight.co.uk
> > > >
> > > > VAT ID: GB116294226
> > > >
> > > > EORI: GB116294226000
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > From: STEPHEN P SYROTIAK <stephen.s1@comcast.net mailto:stephen.s1@comcast.net>
> > > > Sent: 17 April 2026 21:30
> > > > To: sales@hyperflight.co.uk mailto:sales@hyperflight.co.uk
> > > > Subject: Order No. 107719
> > > >
> > > >
> > > >
> > > > I'm sorry to say that the spinner is wrong.
> > > >
> > > >
> > > >
> > > > The manufacturers had the wrong spinner in a correctly labeled bag.... It has a 1.5mm chuck 3mm I require. How do I get this back to you?
> > > >
> > > >
> > > >
> > > > Steve
> > > >
> > >
> >
>
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<div>
XM2523EG22 is the motor's number
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<blockquote type="cite">
<div>
On 04/18/2026 1:54 PM EDT sales@hyperflight.co.uk <sales@hyperflight.co.uk> wrote:
</div>
<div>
</div>
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<div>
Please confirm what Motor you are using. No need to return anything.
<br clear="all">
<br clear="all">
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<div class="gmail_signature" dir="ltr" data-smartmail="gmail_signature">
Kind regards, Neil.
<br>
<br>This message has been dictated to my phone. Please ignore any errors.
</div>
</div>
</div>
<div>
</div>
<div>
<br>
<div class="gmail_quote gmail_quote_container">
<div class="gmail_attr" dir="ltr">
On Sat, 18 Apr 2026 at 18:11, STEPHEN P SYROTIAK <<a href="mailto:stephen.s1@comcast.net">stephen.s1@comcast.net</a>> wrote:
</div>
<blockquote>
<u></u>
<div>
<div>
Okay... So make it so. How do I go about returning the spinner?
</div>
<div>
S
</div>
<div>
</div>
<blockquote type="cite">
<div>
On 04/18/2026 12:44 PM EDT <a href="mailto:sales@hyperflight.co.uk" target="_blank" rel="noopener">sales@hyperflight.co.uk</a> wrote:
</div>
<div>
</div>
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<div>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Hi Stephen,</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Thanks for the prospective Encanto V3 order.</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">However, looking at the photo the collet ID looks to be correct, 3mm. </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">If you are using the Dualsky XM2523EG-22 motor you purchased from us that has a 3.17mm shaft. If so you need a 3.2mm collet.</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Kind regards,</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Neil.</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">---------------------------</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Neil Stainton</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">HyperFlight Ltd</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">1 Drybank Farm</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">Fosse Way, Ettington</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">Stratford-upon-Avon </span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">UK CV37 7PD</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Mob/WhatsApp: +44 (0)7821 351341</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Email: <a href="mailto:neil@hyperflight.co.uk" target="_blank" rel="noopener">neil@hyperflight.co.uk</a></span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Web : <a href="http://www.hyperflight.co.uk" target="_blank" rel="noopener">www.hyperflight.co.uk</a></span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">VAT ID: GB116294226</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">EORI: GB116294226000</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<div>
<div style="border: none; border-top: solid #e1e1e1 1.0pt; padding: 3.0pt 0cm 0cm 0cm;">
<p class="MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">From:</span></strong><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"> STEPHEN P SYROTIAK <<a href="mailto:stephen.s1@comcast.net" target="_blank" rel="noopener">stephen.s1@comcast.net</a>> <br><strong>Sent:</strong> 18 April 2026 15:06<br><strong>To:</strong> <a href="mailto:sales@hyperflight.co.uk" target="_blank" rel="noopener">sales@hyperflight.co.uk</a><br><strong>Subject:</strong> RE: Order No. 107719</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">Hello Neil,</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Here're some pix showing my problem. And yes, to ease your pain. I'll order the very latest version of the encanto Elec. My v.2 is about ready to cover. </p>
</div>
<blockquote>
<div>
<p class="MsoNormal">On 04/17/2026 6:26 PM EDT <a href="mailto:sales@hyperflight.co.uk" target="_blank" rel="noopener">sales@hyperflight.co.uk</a> wrote:</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Hi Stephen,</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Very sorry about this. AFAIK CN Models do not make a 1.5mm collet. Can you double check please?</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Assuming you do have the wrong collet, would sending a 3mm collet solve the problem?</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"><a href="https://www.hyperflight.co.uk/products.asp?code=CN-25-COLLET-3" target="_blank" rel="noopener">https://www.hyperflight.co.uk/products.asp?code=CN-25-COLLET-3</a></span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Is there anything you would like to order from HyperFlight? We could then add the 3mm collet to your order.</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">No need to return the wrong collet.</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Kind regards,</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Neil.</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">---------------------------</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Neil Stainton</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">HyperFlight Ltd</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">1 Drybank Farm</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">Fosse Way, Ettington</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">Stratford-upon-Avon </span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">UK CV37 7PD</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Mob/WhatsApp: +44 (0)7821 351341</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Email: <a href="mailto:neil@hyperflight.co.uk" target="_blank" rel="noopener">neil@hyperflight.co.uk</a></span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">Web : <a href="http://www.hyperflight.co.uk" target="_blank" rel="noopener">www.hyperflight.co.uk</a></span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">VAT ID: GB116294226</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">EORI: GB116294226000</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<div>
<div style="border: none; border-top: solid #e1e1e1 1.0pt; padding: 3.0pt 0cm 0cm 0cm;">
<p class="MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">From:</span></strong><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"> STEPHEN P SYROTIAK <<a href="mailto:stephen.s1@comcast.net" target="_blank" rel="noopener">stephen.s1@comcast.net</a>> <br><strong><span style="font-family: 'Calibri',sans-serif;">Sent:</span></strong> 17 April 2026 21:30<br><strong><span style="font-family: 'Calibri',sans-serif;">To:</span></strong> <a href="mailto:sales@hyperflight.co.uk" target="_blank" rel="noopener">sales@hyperflight.co.uk</a><br><strong><span style="font-family: 'Calibri',sans-serif;">Subject:</span></strong> Order No. 107719</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">I'm sorry to say that the spinner is wrong.</p>
</div>
<div>
<p class="MsoNormal"> </p>
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<p class="MsoNormal">The manufacturers had the wrong spinner in a correctly labeled bag.... It has a 1.5mm chuck 3mm I require. How do I get this back to you? </p>
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<p class="MsoNormal">Steve</p>
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