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From: <sales@hyperflight.co.uk>
To: <info@clm-pro.com>
References: <CAP1hA-pRoNFuB+aovcj4qUR3OrJCPPDSqqt=gCVNAt1RN=jLjA@mail.gmail.com> <023d01dcf1f3$a86e2550$f94a6ff0$@hyperflight.co.uk>
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In-Reply-To: <406f68c62e8b2f829bca1c6e1805e6e4@clm-pro.com>
Subject: RE: FW: Wrong model
Date: Fri, 17 Jul 2026 18:24:12 +0100
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Hi Nikola,

I hope you are well recovered now.

Yes deliveries are slow, especially EMS. UPS and FedEx are usually =
fastest for us.

> Today, we received a new shipment of 1 mm aircraft-grade plywood from=20
Germany, and the quality is perfect. We can now finish the order for the =

Prime III models

Excellent. Thanks for the update.

Kind regards,

Neil.

---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
UK CV37 7PD

Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web  : www.hyperflight.co.uk
VAT ID: GB116294226
EORI: GB116294226000



-----Original Message-----
From: info@clm-pro.com <info@clm-pro.com>=20
Sent: 17 July 2026 17:34
To: sales@hyperflight.co.uk
Subject: Re: FW: Wrong model

Hello Neil,

Thank you for the payment.

Recently, parcel deliveries seem to be taking quite a long time, whether =

we send them by DPD or by regular post.

Today, we received a new shipment of 1 mm aircraft-grade plywood from=20
Germany, and the quality is perfect. We can now finish the order for the =

Prime III models.

Kind regards,
Nikola Prprovic

On 2026-07-16 14:09, sales@hyperflight.co.uk wrote:
> Hi Nikolai,
>=20
> The models arrived today, thank you.
>=20
> Invoice paid now.
>=20
> Kind regards,
>=20
> Neil.
>=20
> ---------------------------
> Neil Stainton
> HyperFlight Ltd
> 1 Drybank Farm
> Fosse Way, Ettington
> Stratford-upon-Avon
> UK CV37 7PD
>=20
> Mob/WhatsApp: +44 (0)7821 351341
> Email: neil@hyperflight.co.uk
> Web  : www.hyperflight.co.uk
> VAT ID: GB116294226
> EORI: GB116294226000
>=20
>=20
>=20
> -----Original Message-----
> From: info@clm-pro.com <info@clm-pro.com>
> Sent: 06 July 2026 14:30
> To: sales@hyperflight.co.uk
> Subject: Re: FW: Wrong model
>=20
> Hello Neil,
>=20
> I can slowly start working again, so things are getting better. :)
>=20
> Please find attached the proforma invoice.
>=20
> Have a nice day.
>=20
> Kind regards,
> Nikola Prprovic
>=20
> On 2026-06-30 09:28, sales@hyperflight.co.uk wrote:
>> Hi Nikola,
>>=20
>> Oh no! I=E2=80=99m very sorry about the accident. Hope your bruised =
ribs are
>> not too painful and you recover quickly
>>=20
>> Thank you very much for sending our shipment. Can you send the =
invoice
>> please?
>>=20
>> Kind regards, Neil.
>>=20
>> This message has been dictated to my phone. Please ignore any errors.
>>=20
>> On Tue, 30 Jun 2026 at 07:54, <info@clm-pro.com> wrote:
>>=20
>>> Hello Neil,
>>>=20
>>> Now the situation is even worse. I had an accident and bruised
>>> several
>>> ribs, and I was in the hospital for some time. I have now been
>>> discharged and am back home.
>>>=20
>>> I managed to send your package before the accident. I hope it will
>>> be
>>> delivered to you this week.
>>>=20
>>> Tracking: CE421385611HR
>>>=20
>>>=20
>> =
https://posiljka.posta.hr/en/tracking/trackingdata?barcode=3DCE421385611H=
R
>>>=20
>>> Kind regards,
>>> Nikola
>>>=20
>>> On 2026-06-29 13:20, sales@hyperflight.co.uk wrote:
>>>> Hi Nikola,
>>>>=20
>>>> I hope you are better.
>>>>=20
>>>> Have you managed to despatch our Prime RES III or Prime Q orders?
>>>>=20
>>>> Kind regards,
>>>>=20
>>>> Neil.
>>>>=20
>>>> ---------------------------
>>>> Neil Stainton
>>>> HyperFlight Ltd
>>>> 1 Drybank Farm
>>>> Fosse Way, Ettington
>>>> Stratford-upon-Avon
>>>> UK CV37 7PD
>>>>=20
>>>> Mob/WhatsApp: +44 (0)7821 351341
>>>> Email: neil@hyperflight.co.uk
>>>> Web  : www.hyperflight.co.uk [1]
>>>> VAT ID: GB116294226
>>>> EORI: GB116294226000
>>>>=20
>>>>=20
>>>>=20
>>>> -----Original Message-----
>>>> From: sales@hyperflight.co.uk <sales@hyperflight.co.uk>
>>>> Sent: 18 June 2026 16:46
>>>> To: 'info@clm-pro.com' <info@clm-pro.com>
>>>> Subject: RE: FW: Wrong model
>>>>=20
>>>> Hi Nikola,
>>>>=20
>>>> Thanks for the tracking info.
>>>>=20
>>>> No problem with the small delay.
>>>>=20
>>>> I am very sorry you have been unwell. I hope you return to full
>>> health
>>>> very
>>>> quickly.
>>>>=20
>>>> Kind regards,
>>>>=20
>>>> Neil.
>>>>=20
>>>> ---------------------------
>>>> Neil Stainton
>>>> HyperFlight Ltd
>>>> 1 Drybank Farm
>>>> Fosse Way, Ettington
>>>> Stratford-upon-Avon
>>>> UK CV37 7PD
>>>>=20
>>>> Mob/WhatsApp: +44 (0)7821 351341
>>>> Email: neil@hyperflight.co.uk
>>>> Web  : www.hyperflight.co.uk [1]
>>>> VAT ID: GB116294226
>>>> EORI: GB116294226000
>>>>=20
>>>>=20
>>>>=20
>>>> -----Original Message-----
>>>> From: info@clm-pro.com <info@clm-pro.com>
>>>> Sent: 18 June 2026 15:43
>>>> To: sales@hyperflight.co.uk
>>>> Subject: Re: FW: Wrong model
>>>>=20
>>>> Hello Neil,
>>>>=20
>>>> I sent the package last week. It should be delivered soon.
>>>>=20
>>>> Tracking number: CE421300616HR
>>>>=20
>>>> I did not manage to let you know earlier because I ended up in the
>>>> hospital. I am having problems with my eye and head again, so
>>> things
>>>> have been a bit difficult.
>>>>=20
>>>> I had planned to send your package tomorrow. However, since I am
>>> now a
>>>> little behind, I will finish packing everything on Monday and send
>>> you
>>>> the package with the Prime Q models.
>>>>=20
>>>> Kind regards,
>>>> Nikola
>>>>=20
>>>> Kind regards,
>>>> Nikola Prprovic
>>>>=20
>>>> On 2026-06-18 16:00, sales@hyperflight.co.uk wrote:
>>>>> Hi Nikola,
>>>>>=20
>>>>> Have you sent the package yet? Do you have a tracking number?
>>>>>=20
>>>>> Kind regards,
>>>>>=20
>>>>> Neil.
>>>>>=20
>>>>> ---------------------------
>>>>> Neil Stainton
>>>>> HyperFlight Ltd
>>>>> 1 Drybank Farm
>>>>> Fosse Way, Ettington
>>>>> Stratford-upon-Avon
>>>>> UK CV37 7PD
>>>>>=20
>>>>> Mob/WhatsApp: +44 (0)7821 351341
>>>>> Email: neil@hyperflight.co.uk
>>>>> Web  : www.hyperflight.co.uk [1]
>>>>> VAT ID: GB116294226
>>>>> EORI: GB116294226000
>>>>>=20
>>>>>=20
>>>>>=20
>>>>> -----Original Message-----
>>>>> From: info@clm-pro.com <info@clm-pro.com>
>>>>> Sent: 04 June 2026 21:03
>>>>> To: sales@hyperflight.co.uk
>>>>> Subject: Re: FW: Wrong model
>>>>>=20
>>>>> Hello Neil,
>>>>>=20
>>>>> No problem, we will send the package directly to Richard Hobson.
>>>>>=20
>>>>> At the beginning of next week, we will prepare everything and
>>> ship the
>>>>> package.
>>>>>=20
>>>>> Kind regards,
>>>>> Nikola prprovic
>>>>>=20
>>>>> On 2026-06-04 14:52, sales@hyperflight.co.uk wrote:
>>>>>> Hi Nikola,
>>>>>>=20
>>>>>> < If you would like, we can send you only that one electric
>>> fuselage
>>>>>> for
>>>>>> the Prime III, so that you can forward it to the customer as
>>> soon as
>>>>>> possible.>
>>>>>>=20
>>>>>> Yes please, that would be very nice. If it is no extra work,
>>> could
>>>>>> you
>>>>>> send it
>>>>>> direct to the customer's address:
>>>>>>=20
>>>>>> Richard Hobson
>>>>>> 4 Belmont Road
>>>>>> Minster on Sea
>>>>>> Sheerness
>>>>>> Kent ME12 3BL
>>>>>> United Kingdom
>>>>>>=20
>>>>>> Tel: 07999525374
>>>>>> Email: richardhobson1206@gmail.com
>>>>>>=20
>>>>>> I am very sorry about the plywood problem. I hope you manage to
>>>>>> source
>>>>>> some good
>>>>>> wood soon!
>>>>>>=20
>>>>>> Kind regards,
>>>>>>=20
>>>>>> Neil.
>>>>>>=20
>>>>>> ---------------------------
>>>>>> Neil Stainton
>>>>>> HyperFlight Ltd
>>>>>> 1 Drybank Farm
>>>>>> Fosse Way, Ettington
>>>>>> Stratford-upon-Avon
>>>>>> UK CV37 7PD
>>>>>>=20
>>>>>> Mob/WhatsApp: +44 (0)7821 351341
>>>>>> Email: neil@hyperflight.co.uk
>>>>>> Web  : www.hyperflight.co.uk [1]
>>>>>> VAT ID: GB116294226
>>>>>> EORI: GB116294226000
>>>>>>=20
>>>>>>=20
>>>>>>=20
>>>>>>=20
>>>>>> -----Original Message-----
>>>>>> From: info@clm-pro.com <info@clm-pro.com>
>>>>>> Sent: 04 June 2026 09:12
>>>>>> To: sales@hyperflight.co.uk
>>>>>> Subject: Re: FW: Wrong model
>>>>>>=20
>>>>>> Hello Neil,
>>>>>>=20
>>>>>> If you would like, we can send you only that one electric
>>> fuselage
>>>>>> for
>>>>>> the Prime III, so that you can forward it to the customer as
>>> soon as
>>>>>> possible.
>>>>>>=20
>>>>>> Everything is clearly explained on your website, so it is almost
>>>>>> impossible to order the wrong item. Sometimes customers simply
>>> do not
>>>>>> read the description and do not pay attention to the details.
>>>>>>=20
>>>>>> At the moment, we are having problems sourcing 1 mm aero plywood
>>> for
>>>>>> laser cutting.
>>>>>> The last shipments from three different suppliers were not of a
>>>>>> quality
>>>>>> that meets our standards.
>>>>>>=20
>>>>>> When we cut the largest wing parts, such as the trailing edge
>>> and
>>>>>> other
>>>>>> components, the entire piece of material warps badly. We do not
>>> want
>>>>>> to
>>>>>> include such parts in the package, as it would look
>>> unprofessional on
>>>>>> our side.
>>>>>>=20
>>>>>> We are now waiting for a new shipment to see what the quality
>>> will be
>>>>>> like.
>>>>>>=20
>>>>>> Kind regards,
>>>>>> Nikola
>>>>>>=20
>>>>>> Kind regards,
>>>>>> Nikola Prprovic
>>>>>>=20
>>>>>> On 2026-06-01 20:22, sales@hyperflight.co.uk wrote:
>>>>>>> Hi Nikola,
>>>>>>>=20
>>>>>>> A customer ordered a glider Prime RES III when he wanted an
>>> electric
>>>>>>> model. He started building it before realising.  :-(
>>>>>>>=20
>>>>>>> And of course he is now blaming our unclear website for his
>>> mistake.
>>>>>>>=20
>>>>>>> Could you please send the balsa and ply parts for a Prime RES
>>> III
>>>>>>> electric pod with our Prime RES III order? Apologies for this
>>>>>>> special
>>>>>>> request.
>>>>>>>=20
>>>>>>> I have sent an updated order email.
>>>>>>>=20
>>>>>>> Kind regards,
>>>>>>>=20
>>>>>>> Neil.
>>>>>>>=20
>>>>>>> ---------------------------
>>>>>>>=20
>>>>>>> Neil Stainton
>>>>>>>=20
>>>>>>> HyperFlight Ltd
>>>>>>>=20
>>>>>>> 1 Drybank Farm
>>>>>>>=20
>>>>>>> Fosse Way, Ettington
>>>>>>>=20
>>>>>>> Stratford-upon-Avon
>>>>>>>=20
>>>>>>> UK CV37 7PD
>>>>>>>=20
>>>>>>> Mob/WhatsApp: +44 (0)7821 351341
>>>>>>>=20
>>>>>>> Email: neil@hyperflight.co.uk
>>>>>>>=20
>>>>>>> Web  : www.hyperflight.co.uk [1]
>>>>>>>=20
>>>>>>> VAT ID: GB116294226
>>>>>>>=20
>>>>>>> EORI: GB116294226000
>>>>>>>=20
>>>>>>> From: sales@hyperflight.co.uk <sales@hyperflight.co.uk>
>>>>>>> Sent: 01 June 2026 18:43
>>>>>>> To: 'Richard Hobson' <richardhobson1206@gmail.com>
>>>>>>> Cc: surinder@itpartnership.com
>>>>>>> Subject: RE: Wrong model
>>>>>>>=20
>>>>>>> Hi Richard,
>>>>>>>=20
>>>>>>> On the website it is much clearer, it looks like this:
>>>>>>>=20
>>>>>>> It is just that on the confirmation email we list the option
>>> names
>>>>>>> _Glider/Electric, Tail type _followed by the option chosen _F3L
>>>>>>> Glider, V tail._
>>>>>>>=20
>>>>>>> It doesn't follow to say the unclear confirmation email is the
>>>>>>> reason
>>>>>>> you selected the option.
>>>>>>>=20
>>>>>>> Kind regards,
>>>>>>>=20
>>>>>>> Neil.
>>>>>>>=20
>>>>>>> ---------------------------
>>>>>>>=20
>>>>>>> Neil Stainton
>>>>>>>=20
>>>>>>> HyperFlight Ltd
>>>>>>>=20
>>>>>>> 1 Drybank Farm
>>>>>>>=20
>>>>>>> Fosse Way, Ettington
>>>>>>>=20
>>>>>>> Stratford-upon-Avon
>>>>>>>=20
>>>>>>> UK CV37 7PD
>>>>>>>=20
>>>>>>> Mob/WhatsApp: +44 (0)7821 351341
>>>>>>>=20
>>>>>>> Email: neil@hyperflight.co.uk
>>>>>>>=20
>>>>>>> Web  : www.hyperflight.co.uk [1] [1]
>>>>>>>=20
>>>>>>> VAT ID: GB116294226
>>>>>>>=20
>>>>>>> EORI: GB116294226000
>>>>>>>=20
>>>>>>> From: Richard Hobson <richardhobson1206@gmail.com>
>>>>>>> Sent: 01 June 2026 17:28
>>>>>>> To: sales@hyperflight.co.uk
>>>>>>> Subject: Wrong model
>>>>>>>=20
>>>>>>> Hello I just looked at my email from you as can see from that
>>> it was
>>>>>>> not my mistake as it saying that I had order if had not got
>>> that
>>>>>>> email
>>>>>>> I would contact you straight away .
>>>>>>>=20
>>>>>>> Richard,C,Hobson Regards
>>>>>>>=20
>>>>>>> Links:
>>>>>>> ------
>>>>>>> [1] http://www.hyperflight.co.uk
>>=20
>>=20
>> Links:
>> ------
>> [1] http://www.hyperflight.co.uk