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Date: Mon, 06 Apr 2026 14:43:51 -0700
Message-ID: <50.F4.14078.71924D96@ccg13mail04>
MIME-Version: 1.0
From: "service@paypal.co.uk" <service@paypal.co.uk>
To: Neil Stainton <sales@hyperflight.co.uk>
Subject: =?UTF-8?Q?Here=E2=80=99s_a_case_update?=
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>=0A </head>=0A=0A <body>=0A <h4 id=3D"preHeader" style=3D"display:non=
e;color:#F5F7FA;font-size:0px;line-height:0px">Neil Stainton, we=E2=80=99ve=
closed the case in the buyer=E2=80=99s favour.</h4>=0A <table cellPaddi=
ng=3D"0" cellSpacing=3D"0" border=3D"0" width=3D"100%" role=3D"presentation=
">=0A <tbody>=0A <tr>=0A <td bgcolor=3D"#F5F7FA" style=
=3D"font-size:0px"></td>=0A <td bgcolor=3D"#F5F7FA" width=3D"640" =
align=3D"center" class=3D"mobContent">=0A <table cellPadding=3D"=
0" cellSpacing=3D"0" border=3D"0" width=3D"100%" dir=3D"ltr" role=3D"presen=
tation">=0A <tbody>=0A <tr>=0A =
<td>=0A <table cellPadding=3D"0" cellSpacing=3D"0" bord=
er=3D"0" width=3D"100%" role=3D"presentation">=0A <tbo=
dy>=0A <tr>=0A <td>=0A =
<table width=3D"100%" cellPadding=3D"0" cellSpacing=
=3D"0" border=3D"0" dir=3D"ltr" style=3D"background:#fff" role=3D"presentat=
ion">=0A <tbody>=0A =
<tr>=0A <td align=3D"center" style=3D=
"color:#929496;font-weight:450;font-size:12px;line-height:9px;padding:10px =
0px"><span>Hi Neil Stainton,</span></td>=0A =
</tr>=0A </tbody>=0A =
</table>=0A </td>=0A </tr=
>=0A <tr>=0A <td>=0A =
<table width=3D"100%" cellPadding=3D"0" cellSpacing=3D=
"0" border=3D"0" dir=3D"ltr" role=3D"presentation">=0A =
<tbody>=0A <tr>=0A =
<td align=3D"center" style=3D"padding:24px 24px 40px 24px"=
><img src=3D"https://www.paypalobjects.com/digitalassets/c/system-triggered=
-email/n/layout/images/ppe/pp-logo_x2.png" style=3D"display:block" border=
=3D"0" width=3D"51" height=3D"51" alt=3D"PayPal" title=3D"PayPal" /></td>=
=0A </tr>=0A </=
tbody>=0A </table>=0A <=
/td>=0A </tr>=0A </tbody>=0A =
</table>=0A </td>=0A </tr>=
=0A </tbody>=0A </table>=0A <table cellP=
adding=3D"0" cellSpacing=3D"0" border=3D"0" width=3D"100%" class=3D"ppsans"=
dir=3D"ltr" role=3D"presentation">=0A <tbody>=0A =
<tr>=0A <td width=3D"640" valign=3D"top">=0A =
<table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" border=
=3D"0" role=3D"presentation">=0A <tbody>=0A =
<tr>=0A <td align=3D"center" style=3D=
"padding:0px 24px 40px 24px;word-break:break-word">=0A =
<p class=3D"ppsans" style=3D"font-size:42px;line-height:46px;font-we=
ight:900;color:#000;margin:0"><span>Your buyer has been refunded</span></p>=
=0A </td>=0A </tr>=0A =
</tbody>=0A </table>=0A =
<table width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0">=
=0A <tbody>=0A <tr>=0A =
<td class=3D"ppsans" style=3D"padding:0px 24px 24px 24px">=
=0A <p class=3D"ppsans" style=3D"font-size:14px;=
line-height:20px;color:#000000;margin:0;word-break:break-word" dir=3D"ltr">=
<span><b>What's happening with this case=3F</b></span></p>=0A =
</td>=0A </tr>=0A <=
/tbody>=0A </table>=0A <table width=
=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0">=0A =
<tbody>=0A <tr>=0A =
<td class=3D"ppsans" style=3D"padding:0px 24px 24px 24px">=0A =
<p class=3D"ppsans" style=3D"font-size:14px;line-height:20px=
;color:#000000;margin:0;word-break:break-word" dir=3D"ltr"><span>We've comp=
leted our review of this case and decided in the buyer's favour. The refund=
amount of =C2=A371.93=C2=A0GBP has been withdrawn from your PayPal account=
. If this refund has made your balance show an amount owing to us, log in =
to your PayPal account and add money to your account.</span></p>=0A =
</td>=0A </tr>=0A =
</tbody>=0A </table>=0A <table i=
d=3D"transactionDetails" width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0"=
border=3D"0">=0A <tbody>=0A <t=
r>=0A <td style=3D"padding:0px 24px 24px 24px">=0A=
<table width=3D"100%" cellSpacing=3D"0" cellPad=
ding=3D"0" border=3D"0" style=3D"background:#fff;border-radius:18px">=0A =
<tbody>=0A <tr>=
=0A <td align=3D"center" class=3D"ppsans" =
style=3D"vertical-align:top;padding:20px 24px">=0A =
<table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" border=
=3D"0" role=3D"presentation">=0A <tbod=
y>=0A <tr>=0A =
<td style=3D"padding:0px">=0A =
<table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" =
border=3D"0">=0A <tbody>=0A =
<tr>=0A =
<td valign=3D"top">=0A =
<p style=3D"font-weight:500;font-size:20px;line-h=
eight:28px;color:#000000;margin:0" dir=3D"ltr"><span>Transaction details</s=
pan></p>=0A </td>=0A =
</tr>=0A =
</tbody>=0A =
</table>=0A </td>=0A =
</tr>=0A </=
tbody>=0A </table>=0A =
</td>=0A </tr>=0A =
<tr>=0A <td align=3D"c=
enter" style=3D"padding:0px 24px 5px 24px">=0A =
<table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" border=3D"=
0" dir=3D"ltr">=0A <tbody>=0A =
<tr>=0A =
<td align=3D"center" style=3D"padding:0px 0px 10px 0px">=0A =
<table id=3D"transactionRow" width=3D"100%=
" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A =
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;line-height:20px;font-weight:7=
00;padding-bottom:2px"><span>Case ID</span></td>=0A =
</tr>=0A =
<tr>=0A <td valign=3D=
"top" style=3D"font-size:14px;line-height:20px"><span>PP-R-BMF-623470127</s=
pan></td>=0A </tr>=0A =
</tbody>=0A =
</table>=0A </t=
d>=0A </tr>=0A =
</tbody>=0A </table>=0A =
<table width=3D"100%" cellSpacing=3D"0" =
cellPadding=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A <tr>=0A =
<td align=3D"center" style=3D"padding:0px =
0px 10px 0px">=0A <table id=3D"t=
ransactionRow" width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D=
"0" dir=3D"ltr">=0A <tbody>=0A=
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;li=
ne-height:20px;font-weight:700;padding-bottom:2px"><span>Transaction amount=
</span></td>=0A </tr>=0A =
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;line-h=
eight:20px"><span>=C2=A371.93=C2=A0GBP</span></td>=0A =
</tr>=0A =
</tbody>=0A </table>=0A =
</td>=0A =
</tr>=0A </tbody>=0A =
</table>=0A =
<table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" border=3D"0" dir=
=3D"ltr">=0A <tbody>=0A =
<tr>=0A <=
td align=3D"center" style=3D"padding:0px 0px 10px 0px">=0A =
<table id=3D"transactionRow" width=3D"100%" cell=
Padding=3D"0" cellSpacing=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A =
<tr>=0A <td =
valign=3D"top" style=3D"font-size:14px;line-height:20px;font-weight:700;pad=
ding-bottom:2px"><span>Disputed amount</span></td>=0A =
</tr>=0A =
<tr>=0A <td valign=
=3D"top" style=3D"font-size:14px;line-height:20px"><span>=C2=A371.93=C2=A0G=
BP</span></td>=0A </tr>=0A =
</tbody>=0A =
</table>=0A =
</td>=0A </tr>=0A =
</tbody>=0A </table=
>=0A <table width=3D"100%" cellSpacing=
=3D"0" cellPadding=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A <tr>=0A =
<td align=3D"center" style=3D"paddi=
ng:0px 0px 10px 0px">=0A <table =
id=3D"transactionRow" width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" bo=
rder=3D"0" dir=3D"ltr">=0A <tb=
ody>=0A <tr>=0A =
<td valign=3D"top" style=3D"font-size:=
14px;line-height:20px;font-weight:700;padding-bottom:2px"><span>Transaction=
date</span></td>=0A </tr>=
=0A <tr>=0A =
<td valign=3D"top" style=3D"font-size:14px=
;line-height:20px"><span>22 December 2025</span></td>=0A =
</tr>=0A =
</tbody>=0A </table>=0A =
</td>=0A =
</tr>=0A </tbody>=0A =
</table>=0A =
<table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" border=3D"0" =
dir=3D"ltr">=0A <tbody>=0A =
<tr>=0A =
<td align=3D"center" style=3D"padding:0px 0px 10px 0px">=0A =
<table id=3D"transactionRow" width=3D"100%" c=
ellPadding=3D"0" cellSpacing=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A =
<tr>=0A <=
td valign=3D"top" style=3D"font-size:14px;line-height:20px;font-weight:700;=
padding-bottom:2px"><span>Buyer's name</span></td>=0A =
</tr>=0A =
<tr>=0A <td valign=
=3D"top" style=3D"font-size:14px;line-height:20px"><span>oliver Mack</span>=
</td>=0A </tr>=0A =
</tbody>=0A =
</table>=0A </td>=
=0A </tr>=0A =
</tbody>=0A </table>=0A =
<table width=3D"100%" cellSpacing=3D"0" ce=
llPadding=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A <tr>=0A =
<td align=3D"center" style=3D"padding:0px 0p=
x 10px 0px">=0A <table id=3D"tra=
nsactionRow" width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0=
" dir=3D"ltr">=0A <tbody>=0A =
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;line=
-height:20px;font-weight:700;padding-bottom:2px"><span>Transaction ID</span=
></td>=0A </tr>=0A =
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;line-height:=
20px"><span>6NY72291DB849274X</span></td>=0A =
</tr>=0A </tb=
ody>=0A </table>=0A =
</td>=0A =
</tr>=0A </tbody>=0A =
</table>=0A </td>=0A =
</tr>=0A </tbody=
>=0A </table>=0A </td>=
=0A </tr>=0A </tbody>=0A =
</table>=0A <table width=3D"100%" cellPaddi=
ng=3D"0" cellSpacing=3D"0" border=3D"0">=0A <tbody>=0A=
<tr>=0A <td class=3D"ppsan=
s" style=3D"padding:0px 24px 24px 24px">=0A <p c=
lass=3D"ppsans" style=3D"font-size:14px;line-height:20px;color:#000000;marg=
in:0;word-break:break-word" dir=3D"ltr"><span>This case is now closed. Than=
k you for your collaboration to help resolve this matter.</span></p>=0A =
</td>=0A </tr>=0A =
</tbody>=0A </table>=0A <tab=
le width=3D"100%" border=3D"0" cellSpacing=3D"0" cellPadding=3D"0" dir=3D"l=
tr" role=3D"presentation">=0A <tbody>=0A =
<tr>=0A <td style=3D"padding:0px 24px 24=
px 24px" align=3D"center">=0A <table border=3D"0=
" cellSpacing=3D"0" cellPadding=3D"0" dir=3D"ltr" role=3D"presentation">=0A=
<tbody>=0A <tr=
>=0A <td align=3D"center" style=3D"border-=
radius:60px;border:2px solid #ffffff;background-color:#000000"><a href=3D"h=
ttps://www.paypal.com/gb/resolutioncenter/PP-R-BMF-623470127=3Fv=3D1&utm_so=
urce=3Dunp&utm_medium=3Demail&utm_campaign=3DRT000412&utm_unptid=3Db3d9afec=
-3201-11f1-bd68-7f52726d2d4e&ppid=3DRT000412&cnac=3DGB&rsta=3Den_GB%28en-GB=
%29&unptid=3Db3d9afec-3201-11f1-bd68-7f52726d2d4e&calc=3Df447129382e08&unp_=
tpcid=3DDisputes-PPC001691&page=3Dmain%3Aemail%3ART000412&pgrp=3Dmain%3Aema=
il&e=3Dcl&mchn=3Dem&s=3Dci&mail=3Dsys&appVersion=3D1.398.0&tenant_name=3DPA=
YPAL&xt=3D145585%2C175543%2C104038&link_ref=3Dresolutioncenter_pp-r-bmf-623=
470127" target=3D"_blank" style=3D"line-height:20px;font-size:18px;border-r=
adius:60px;padding:15px 30px;display:inline-block;border:1px solid #000000;=
font-weight:700;text-align:center;text-decoration:none;cursor:pointer;min-w=
idth:150px;background-color:#000000;color:#ffffff" role=3D"button">View Cas=
e Outcome</a></td>=0A </tr>=0A =
</tbody>=0A </table>=0A =
</td>=0A </tr>=0A =
</tbody>=0A </table>=0A </td>=0A =
</tr>=0A <tr>=0A <td width=3D"=
640">=0A <table width=3D"100%" cellPadding=3D"0" cellSpa=
cing=3D"0" border=3D"0" dir=3D"ltr">=0A <tbody>=0A =
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gn=3D"top" style=3D"padding:30px 24px 30px 24px"><img src=3D"https://www.pa=
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pp-logo_x2.png" width=3D"40" height=3D"40" style=3D"display:block" border=
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ss=3D"ppsans"><a href=3D"https://www.paypal.com/gb/smarthelp/home=3Fv=3D1&u=
tm_source=3Dunp&utm_medium=3Demail&utm_campaign=3DRT000412&utm_unptid=3Db3d=
9afec-3201-11f1-bd68-7f52726d2d4e&ppid=3DRT000412&cnac=3DGB&rsta=3Den_GB%28=
en-GB%29&unptid=3Db3d9afec-3201-11f1-bd68-7f52726d2d4e&calc=3Df447129382e08=
&unp_tpcid=3DDisputes-PPC001691&page=3Dmain%3Aemail%3ART000412&pgrp=3Dmain%=
3Aemail&e=3Dre&mchn=3Dem&s=3Dci&mail=3Dsys&appVersion=3D1.398.0&tenant_name=
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RT000412&utm_unptid=3Db3d9afec-3201-11f1-bd68-7f52726d2d4e&ppid=3DRT000412&=
cnac=3DGB&rsta=3Den_GB%28en-GB%29&unptid=3Db3d9afec-3201-11f1-bd68-7f52726d=
2d4e&calc=3Df447129382e08&unp_tpcid=3DDisputes-PPC001691&page=3Dmain%3Aemai=
l%3ART000412&pgrp=3Dmain%3Aemail&e=3Dre&mchn=3Dem&s=3Dci&mail=3Dsys&appVers=
ion=3D1.398.0&tenant_name=3DPAYPAL&xt=3D145585%2C175543%2C104038&link_ref=
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00412&cnac=3DGB&rsta=3Den_GB%28en-GB%29&unptid=3Db3d9afec-3201-11f1-bd68-7f=
52726d2d4e&calc=3Df447129382e08&unp_tpcid=3DDisputes-PPC001691&page=3Dmain%=
3Aemail%3ART000412&pgrp=3Dmain%3Aemail&e=3Dre&mchn=3Dem&s=3Dci&mail=3Dsys&a=
ppVersion=3D1.398.0&tenant_name=3DPAYPAL&xt=3D145585%2C175543%2C104038&link=
_ref=3Dmpp_mobile-apps" target=3D"_blank" class=3D"ppsans" style=3D"color:#=
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unp&utm_medium=3Demail&utm_campaign=3DRT000412&utm_unptid=3Db3d9afec-3201-1=
1f1-bd68-7f52726d2d4e&ppid=3DRT000412&cnac=3DGB&rsta=3Den_GB%28en-GB%29&unp=
tid=3Db3d9afec-3201-11f1-bd68-7f52726d2d4e&calc=3Df447129382e08&unp_tpcid=
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&xt=3D145585%2C175543%2C104038&link_ref=3Dtwitter.com_paypal" target=3D"_bl=
ank"><img border=3D"0" src=3D"https://www.paypalobjects.com/digitalassets/c=
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png" width=3D"32" height=3D"32" style=3D"display:block" alt=3D"Twitter" /><=
/a></td>=0A <td align=3D"center" valign=3D=
"middle" width=3D"55"><a id=3D"instagram" href=3D"https://www.instagram.com=
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nac=3DGB&rsta=3Den_GB%28en-GB%29&unptid=3Db3d9afec-3201-11f1-bd68-7f52726d2=
d4e&calc=3Df447129382e08&unp_tpcid=3DDisputes-PPC001691&page=3Dmain%3Aemail=
%3ART000412&pgrp=3Dmain%3Aemail&e=3Dre&mchn=3Dem&s=3Dci&mail=3Dsys&appVersi=
on=3D1.398.0&tenant_name=3DPAYPAL&xt=3D145585%2C175543%2C104038&link_ref=3D=
www.instagram.com_paypal" target=3D"_blank"><img border=3D"0" src=3D"https:=
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quantum_leap/footer-social-icons_instagram.png" width=3D"32" height=3D"32" =
style=3D"display:block" alt=3D"Instagram" /></a></td>=0A =
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3201-11f1-bd68-7f52726d2d4e&ppid=3DRT000412&cnac=3DGB&rsta=3Den_GB%28en-GB%=
29&unptid=3Db3d9afec-3201-11f1-bd68-7f52726d2d4e&calc=3Df447129382e08&unp_t=
pcid=3DDisputes-PPC001691&page=3Dmain%3Aemail%3ART000412&pgrp=3Dmain%3Aemai=
l&e=3Dre&mchn=3Dem&s=3Dci&mail=3Dsys&appVersion=3D1.398.0&tenant_name=3DPAY=
PAL&xt=3D145585%2C175543%2C104038&link_ref=3Dwww.facebook.com_paypalusa" ta=
rget=3D"_blank"><img border=3D"0" src=3D"https://paypalobjects.com/digitala=
ssets/c/system-triggered-email/n/layout/images/quantum_leap/footer-social-i=
cons_facebook.png" width=3D"32" height=3D"32" style=3D"display:block" alt=
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center" valign=3D"middle" width=3D"55"><a id=3D"linkedin" href=3D"http://ww=
w.linkedin.com/company/1482=3Ftrk=3Dtyah&v=3D1&utm_source=3Dunp&utm_medium=
=3Demail&utm_campaign=3DRT000412&utm_unptid=3Db3d9afec-3201-11f1-bd68-7f527=
26d2d4e&ppid=3DRT000412&cnac=3DGB&rsta=3Den_GB%28en-GB%29&unptid=3Db3d9afec=
-3201-11f1-bd68-7f52726d2d4e&calc=3Df447129382e08&unp_tpcid=3DDisputes-PPC0=
01691&page=3Dmain%3Aemail%3ART000412&pgrp=3Dmain%3Aemail&e=3Dre&mchn=3Dem&s=
=3Dci&mail=3Dsys&appVersion=3D1.398.0&tenant_name=3DPAYPAL&xt=3D145585%2C17=
5543%2C104038&link_ref=3Dcompany_1482" target=3D"_blank"><img border=3D"0" =
src=3D"https://paypalobjects.com/digitalassets/c/system-triggered-email/n/l=
ayout/images/quantum_leap/footer-social-icons_linkedin.png" width=3D"32" he=
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g:6px 0px">=0A <p class=3D"ppsans" style=3D"font=
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audulent emails. Emails from PayPal will always contain your full name. <a =
href=3D"https://www.paypal.com/uk/webapps/mpp/phishing=3Fv=3D1&utm_source=
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1-11f1-bd68-7f52726d2d4e&ppid=3DRT000412&cnac=3DGB&rsta=3Den_GB%28en-GB%29&=
unptid=3Db3d9afec-3201-11f1-bd68-7f52726d2d4e&calc=3Df447129382e08&unp_tpci=
d=3DDisputes-PPC001691&page=3Dmain%3Aemail%3ART000412&pgrp=3Dmain%3Aemail&e=
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&xt=3D145585%2C175543%2C104038&link_ref=3Dmpp_phishing" target=3D"_blank" s=
tyle=3D"text-decoration:none">Learn to identify phishing</a></span></p>=0A =
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t:16px;padding:6px 0px">=0A <p class=3D"ppsans" =
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his email. To get in touch with us, click <a href=3D"https://www.paypal.com=
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nac=3DGB&rsta=3Den_GB%28en-GB%29&unptid=3Db3d9afec-3201-11f1-bd68-7f52726d2=
d4e&calc=3Df447129382e08&unp_tpcid=3DDisputes-PPC001691&page=3Dmain%3Aemail=
%3ART000412&pgrp=3Dmain%3Aemail&e=3Dcl&mchn=3Dem&s=3Dci&mail=3Dsys&appVersi=
on=3D1.398.0&tenant_name=3DPAYPAL&xt=3D145585%2C175543%2C104038&link_ref=3D=
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act</a>.</span></p>=0A </td>=0A =
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cle/why-am-i-receiving-emails-from-paypal-when-i-dont-have-an-account-faq41=
72=3Fv=3D1&utm_source=3Dunp&utm_medium=3Demail&utm_campaign=3DRT000412&utm_=
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a=3Den_GB%28en-GB%29&unptid=3Db3d9afec-3201-11f1-bd68-7f52726d2d4e&calc=3Df=
447129382e08&unp_tpcid=3DDisputes-PPC001691&page=3Dmain%3Aemail%3ART000412&=
pgrp=3Dmain%3Aemail&e=3Dcl&mchn=3Dem&s=3Dci&mail=3Dsys&appVersion=3D1.398.0=
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tered office is 5 Fleet Place, London, United Kingdom, EC4M 7RD.</span></p>=
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al RT000412:en_GB(en-GB):1.6.0:f447129382e08</p><img alt=3D"" height=3D"1" =
width=3D"1" border=3D"0" src=3D"https://t.paypal.com/ts=3Fv=3D1&utm_sou=
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e&calc=3Df447129382e08&unp_tpcid=3DDisputes-PPC001691&page=3Dma=
in%3Aemail%3ART000412&pgrp=3Dmain%3Aemail&e=3Dop&mchn=3Dem&=
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