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References: <CAH8jsFMTEwMjaUsfxoeDaENrNFpaqt_=iL2h8SpoKD7pSdxm2g@mail.gmail.com> <00a401dcdc1b$65638180$302a8480$@hyperflight.co.uk>
In-Reply-To: <00a401dcdc1b$65638180$302a8480$@hyperflight.co.uk>
From: Brian Olson <drbolson@telus.net>
Date: Mon, 4 May 2026 20:14:15 -0600
Message-ID: <CAH8jsFOce5RUYbBnwWSK+80Zw6SwdgUZ5rAcBkNKDSxLGb-asQ@mail.gmail.com>
Subject: Re: Shoddy Shipment to Brian Olson
To: sales@hyperflight.co.uk
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Apology accepted. However, the fact that you did not have your 'normal'
shipping boxes doesn't justify shipping my order with a fragile box that
resulted
in otherwise avoidable shipping damage. I personally would not ship
anything in the sort of box you used.

Brian Olson

On Mon, May 4, 2026 at 5:11=E2=80=AFPM <sales@hyperflight.co.uk> wrote:

> Dear Brian,
>
>
>
> I am very sorry that the model arrived in this condition.
>
>
>
> Unfortunately our box supplier has been affected by the international
> situation which has resulted in us running out of our normal shipping
> boxes.
>
>
>
> > Who ever opened  one end of the box and shoved in the four servos and
> two rolls of covering probably also broke some of the balsa sheets
>
>
>
> I packed your order and took great care to not to damage anything when
> adding the other items. In fact I added an extra bag around the carbon
> components as they were not secure in their original bag.
>
>
>
> Anyway, sincere apologies that the model did not arrive in perfect
> condition.
>
>
>
> Kind regards,
>
>
>
> Neil.
>
>
>
> ---------------------------
>
> Neil Stainton
>
> HyperFlight Ltd
>
> 1 Drybank Farm
>
> Fosse Way, Ettington
>
> Stratford-upon-Avon
>
> UK CV37 7PD
>
>
>
> Mob/WhatsApp: +44 (0)7821 351341
>
> Email: neil@hyperflight.co.uk
>
> Web  : www.hyperflight.co.uk
>
> VAT ID: GB116294226
>
> EORI: GB116294226000
>
>
>
>
>
>
>
>
>
> *From:* Brian Olson <drbolson@telus.net>
> *Sent:* 04 May 2026 23:45
> *To:* sales@hyperflight.co.uk
> *Subject:* Shoddy Shipment to Brian Olson
>
>
>
> Hello Neil,
>
> I just received my order from you today. I have ordered from you in the
> past and received my shipments from you packed in a box appropriate for
> shipping. That was not the case this time and I have to say I am very
> disappointed. You sent my order in the box that the sailplane kit is pack=
ed
> in when you receive it from the manufacturer and is a light, nonridgid an=
d
> flimsy box. OK for your stock shelves but totally inadequate for shipping=
.
> The box was distorted and crushed on one end and looked like it had been
> stacked under other boxes during its trip with FedEx. Who ever opened  on=
e
> end of the box and shoved in the four servos and two rolls of covering
> probably also broke some of the balsa sheets and several broken pieces of
> balsa fell out when I opened the box.
>
>
>
> A couple of pictures are attached.
>
>
>
> Badly shipped and not impressed
>
>
>
> Brian Olson
>
> <drbolson@telus.net>
>

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<div dir=3D"ltr">Apology accepted. However, the fact that you did not have =
your &#39;normal&#39; shipping boxes doesn&#39;t justify shipping my order =
with a fragile box that resulted<div>in otherwise avoidable shipping damage=
. I personally would not ship anything in the sort of box you used.</div><d=
iv><br></div><div>Brian Olson</div></div><br><div class=3D"gmail_quote gmai=
l_quote_container"><div dir=3D"ltr" class=3D"gmail_attr">On Mon, May 4, 202=
6 at 5:11=E2=80=AFPM &lt;<a href=3D"mailto:sales@hyperflight.co.uk">sales@h=
yperflight.co.uk</a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" =
style=3D"margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:s=
olid;border-left-color:rgb(204,204,204);padding-left:1ex"><div class=3D"msg=
-4948044668403799405"><div lang=3D"EN-GB" style=3D"overflow-wrap: break-wor=
d;"><div class=3D"m_-4948044668403799405WordSection1"><p class=3D"MsoNormal=
"><span style=3D"font-size:11pt;font-family:Arial,sans-serif;color:rgb(31,7=
3,125)">Dear Brian,<u></u><u></u></span></p><p class=3D"MsoNormal"><span st=
yle=3D"font-size:11pt;font-family:Arial,sans-serif;color:rgb(31,73,125)"><u=
></u>=C2=A0<u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-siz=
e:11pt;font-family:Arial,sans-serif;color:rgb(31,73,125)">I am very sorry t=
hat the model arrived in this condition.<u></u><u></u></span></p><p class=
=3D"MsoNormal"><span style=3D"font-size:11pt;font-family:Arial,sans-serif;c=
olor:rgb(31,73,125)"><u></u>=C2=A0<u></u></span></p><p class=3D"MsoNormal">=
<span style=3D"font-size:11pt;font-family:Arial,sans-serif;color:rgb(31,73,=
125)">Unfortunately our box supplier has been affected by the international=
 situation which has resulted in us running out of our normal shipping boxe=
s. <u></u><u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-size=
:11pt;font-family:Arial,sans-serif;color:rgb(31,73,125)"><u></u>=C2=A0<u></=
u></span></p><p class=3D"MsoNormal"><span style=3D"font-size:11pt;font-fami=
ly:Arial,sans-serif;color:rgb(31,73,125)">&gt; Who ever opened=C2=A0 one en=
d of the box and shoved in the four servos and two rolls of covering probab=
ly also broke some of the balsa sheets<u></u><u></u></span></p><p class=3D"=
MsoNormal"><span style=3D"font-size:11pt;font-family:Arial,sans-serif;color=
:rgb(31,73,125)"><u></u>=C2=A0<u></u></span></p><p class=3D"MsoNormal"><spa=
n style=3D"font-size:11pt;font-family:Arial,sans-serif;color:rgb(31,73,125)=
">I packed your order and took great care to not to damage anything when ad=
ding the other items. In fact I added an extra bag around the carbon compon=
ents as they were not secure in their original bag.<u></u><u></u></span></p=
><p class=3D"MsoNormal"><span style=3D"font-size:11pt;font-family:Arial,san=
s-serif;color:rgb(31,73,125)"><u></u>=C2=A0<u></u></span></p><p class=3D"Ms=
oNormal"><span style=3D"font-size:11pt;font-family:Arial,sans-serif;color:r=
gb(31,73,125)">Anyway, sincere apologies that the model did not arrive in p=
erfect condition.<u></u><u></u></span></p><p class=3D"MsoNormal"><span styl=
e=3D"font-size:11pt;font-family:Arial,sans-serif"><u></u>=C2=A0<u></u></spa=
n></p><p class=3D"MsoNormal"><span style=3D"font-size:11pt;font-family:Aria=
l,sans-serif;color:rgb(31,73,125)">Kind regards,<u></u><u></u></span></p><p=
 class=3D"MsoNormal"><span style=3D"font-size:11pt;font-family:Arial,sans-s=
erif;color:rgb(31,73,125)"><u></u>=C2=A0<u></u></span></p><p class=3D"MsoNo=
rmal"><span style=3D"font-size:11pt;font-family:Arial,sans-serif;color:rgb(=
31,73,125)">Neil.<u></u><u></u></span></p><p class=3D"MsoNormal"><span styl=
e=3D"font-size:11pt;font-family:Arial,sans-serif;color:rgb(31,73,125)"><u><=
/u>=C2=A0<u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-size:=
11pt;font-family:Arial,sans-serif;color:rgb(31,73,125)">-------------------=
--------<u></u><u></u></span></p><p class=3D"MsoNormal"><span style=3D"font=
-size:11pt;font-family:Arial,sans-serif;color:rgb(31,73,125)">Neil Stainton=
<u></u><u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-family:=
Arial,sans-serif;color:rgb(31,73,125)">HyperFlight Ltd<u></u><u></u></span>=
</p><p class=3D"MsoNormal"><span style=3D"font-family:Arial,sans-serif;colo=
r:rgb(31,73,125)">1 Drybank Farm<u></u><u></u></span></p><p class=3D"MsoNor=
mal"><span style=3D"font-family:Arial,sans-serif;color:rgb(31,73,125)">Foss=
e Way, Ettington<u></u><u></u></span></p><p class=3D"MsoNormal"><span style=
=3D"font-family:Arial,sans-serif;color:rgb(31,73,125)">Stratford-upon-Avon =
<u></u><u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-family:=
Arial,sans-serif;color:rgb(31,73,125)">UK CV37 7PD<u></u><u></u></span></p>=
<p class=3D"MsoNormal"><span style=3D"font-family:Arial,sans-serif;color:rg=
b(31,73,125)"><u></u>=C2=A0<u></u></span></p><p class=3D"MsoNormal"><span s=
tyle=3D"font-size:11pt;font-family:Arial,sans-serif;color:rgb(31,73,125)">M=
ob/WhatsApp: <a href=3D"tel:+44 (0)7821 351341">+44 (0)7821 351341</a><u></=
u><u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-size:11pt;fo=
nt-family:Arial,sans-serif;color:rgb(31,73,125)">Email: <a href=3D"mailto:n=
eil@hyperflight.co.uk" target=3D"_blank">neil@hyperflight.co.uk</a><u></u><=
u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-size:11pt;font-=
family:Arial,sans-serif;color:rgb(31,73,125)">Web =C2=A0: <a href=3D"http:/=
/www.hyperflight.co.uk" target=3D"_blank">www.hyperflight.co.uk</a><u></u><=
u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-size:11pt;font-=
family:Arial,sans-serif;color:rgb(31,73,125)">VAT ID: GB116294226<u></u><u>=
</u></span></p><p class=3D"MsoNormal"><span style=3D"font-size:11pt;font-fa=
mily:Arial,sans-serif;color:rgb(31,73,125)">EORI: GB116294226000</span><b><=
span style=3D"font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u>=
</span></b></p><p class=3D"MsoNormal"><span style=3D"font-size:11pt;font-fa=
mily:Arial,sans-serif"><u></u>=C2=A0<u></u></span></p><p class=3D"MsoNormal=
"><span style=3D"font-size:11pt;font-family:Arial,sans-serif;color:rgb(31,7=
3,125)"><u></u>=C2=A0<u></u></span></p><p class=3D"MsoNormal"><span style=
=3D"font-size:11pt;font-family:Arial,sans-serif;color:rgb(31,73,125)"><u></=
u>=C2=A0<u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-size:1=
1pt;font-family:Arial,sans-serif;color:rgb(31,73,125)"><u></u>=C2=A0<u></u>=
</span></p><div style=3D"border-width:1pt medium medium;border-style:solid =
none none;border-color:rgb(225,225,225) currentcolor currentcolor;padding:3=
pt 0cm 0cm"><p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-si=
ze:11pt;font-family:Calibri,sans-serif">From:</span></b><span lang=3D"EN-US=
" style=3D"font-size:11pt;font-family:Calibri,sans-serif"> Brian Olson &lt;=
<a href=3D"mailto:drbolson@telus.net" target=3D"_blank">drbolson@telus.net<=
/a>&gt; <br><b>Sent:</b> 04 May 2026 23:45<br><b>To:</b> <a href=3D"mailto:=
sales@hyperflight.co.uk" target=3D"_blank">sales@hyperflight.co.uk</a><br><=
b>Subject:</b> Shoddy Shipment to Brian Olson<u></u><u></u></span></p></div=
><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p><div><p class=3D"MsoNormal"=
>Hello Neil,<u></u><u></u></p><div><p class=3D"MsoNormal">I just received m=
y order from you today. I have ordered from you in the past and received my=
 shipments from you packed in a box appropriate for shipping. That was not =
the case this time and I have to say I am very disappointed. You sent my or=
der in the box that the sailplane kit is packed in when you receive it from=
 the manufacturer and is a light, nonridgid and flimsy box. OK for your sto=
ck shelves but totally inadequate for shipping. The box was distorted and c=
rushed on one end and looked like it had been stacked under other boxes dur=
ing its trip with FedEx.=C2=A0Who ever opened=C2=A0 one end of the box and =
shoved in the four servos and two rolls of covering probably also broke som=
e of the balsa sheets and several broken pieces of balsa fell out when I op=
ened the box.<u></u><u></u></p></div><div><p class=3D"MsoNormal"><u></u>=C2=
=A0<u></u></p></div><div><p class=3D"MsoNormal">A couple of pictures are at=
tached.<u></u><u></u></p></div><div><p class=3D"MsoNormal"><u></u>=C2=A0<u>=
</u></p></div><div><p class=3D"MsoNormal">Badly shipped and not impressed<u=
></u><u></u></p></div><div><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p><=
/div><div><p class=3D"MsoNormal">Brian Olson<u></u><u></u></p></div><div><p=
 class=3D"MsoNormal">&lt;<a href=3D"mailto:drbolson@telus.net" target=3D"_b=
lank">drbolson@telus.net</a>&gt;<u></u><u></u></p></div></div></div></div><=
/div></blockquote></div>

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