HEX

File: D:/hMailServer/Data/hyperflight.co.uk/robin/D4/{D454161F-D466-460B-9129-7AE761959F24}.eml
Date: Tue, 30 Jun 2026 13:44:38 +0000 (GMT)
From: FedEx UK <uk@fedex.com>
To: "sales@hyperflight.co.uk" <sales@hyperflight.co.uk>
Cc: "southamptonuk@inxpress.com" <southamptonuk@inxpress.com>, "richmaccleery@aol.com"
 <richmaccleery@aol.com>
Message-ID: <OQHOR000000000000000000000000000000000000000000000THG66D00OHQZeTtIS56k6nq6DM9lvw@sfdc.net>
In-Reply-To: <026201dd07fc$0a7d74d0$1f785e70$@hyperflight.co.uk>
References: <dXG39000000000000000000000000000000000000000000000THE7SL00kku-B-MdS6u0HdHAFX027A@sfdc.net>
 <026201dd07fc$0a7d74d0$1f785e70$@hyperflight.co.uk>
Subject: RE: [EXTERNAL] RE: Delivery Exception for Your Shipment: Clearance |
 873605444830
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Dear Customer,

From your message, I understand that you are waiting for your request to be handled. I recognize that this may be inconvenient, and I apologize for any frustration this may have caused.

Based on the information available, I can confirm that the relevant department has been contacted under ticket C-246789904.

Please be reassured that the appropriate team will take ownership of your request.

We trust to have informed you sufficiently. Should you have any other questions, please do not hesitate to contact us.

You can find our contact details via: https://www.fedex.com/en-gb/customer-support.html .



Your Feedback is incredibly Valuable: How did we do today? Please take 2 minutes to let us know what you think of FedEx.

Kind Regards

Hamza Z | Customer Care Representative | FedEx Express | Registered Office: Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands| fedex.com fedex.com

This message and any attachment are confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system. If you are not the intended recipient you must not copy this message or attachment or disclose the contents to any other person.

CGEXYZfront



--------------- Original Message ---------------
From: [sales@hyperflight.co.uk]
Sent: 6/29/2026, 7:18 PM
To: uk@fedex.com
Cc: southamptonuk@inxpress.com; richmaccleery@aol.com
Interaction Title: [EXTERNAL] RE: Delivery Exception for Your Shipment: Clearance | 873605444830

Caution! This email originated outside of FedEx. Please do not open attachments or click links from an unknown or suspicious origin.

Hi,


See my answers in bold below


> Better description of the goods is needed and it should be an answer to:

> what it is:


The items are all accessories or replacement parts for scale model toys


> what is it made from


Apex tail boom replacement part - made from carbon fibre

Apex F3L F5L Bags - made from plastic

Kestrel Wing Joiner - made from carbon fibre


> and the end of use


The items are all for recreational use by an amateur hobbyist member of the public.


Kind regards,


Neil.


---------------------------

Neil Stainton

HyperFlight Ltd

1 Drybank Farm

Fosse Way, Ettington

Stratford-upon-Avon

UK CV37 7PD


Mob/WhatsApp: +44 (0)7821 351341

Email: neil@hyperflight.co.uk

Web  : www.hyperflight.co.uk

VAT ID: GB116294226

EORI: GB116294226000




From: FedEx UK <uk@fedex.com>
Sent: 29 June 2026 13:24
To: sales@hyperflight.co.uk
Subject: Delivery Exception for Your Shipment: Clearance | 873605444830


Hello Team,


I hope this email finds you well.


I am emailing you regarding your shipment number 873605444830 and with support ticket number C-246789904.


I am reaching to inform you that the shipment is currently held by the US customs and our clearance team there needs the following to proceed with clearing the shipment: Better description of the goods is needed and it should be an answer to: what it is , what is it made from, and the end of use.

This is the only action required from your side at this time.


Please provide the requested contact information via email by 07/01/2026.


Otherwise, the parcel will be returned back at your expense as per FedEx return policy.


Rest assured once the information is obtained, I will pass it to the relevant team to expedite the process.


Please accept my apologies regarding any inconvenience caused.


If you need any further assistance, do not hesitate to reach us via our website https://www.fedex.com/global/choose-location.html


For further info about the clearance requirements and papers check: https://www.fedex.com/GTM?cntry_code=gb


Have a wonderful day!


Kind Regards,

Your Feedback is incredibly Valuable: How did we do today? Please take 2 minutes to let us know what you think of FedEx.

Kind Regards

Mohamed E | Customer Care Representative | FedEx Express | Registered Office: Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands fedex.com

This message and any attachment are confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system. If you are not the intended recipient you must not copy this message or attachment or disclose the contents to any other person.

CGEXYZfront
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<html><div>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12px;">Dear Customer,</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12px;">From your message, I understand that you are waiting for your request to be handled. I recognize that this may be inconvenient, and I apologize for any frustration this may have caused.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12px;">Based on the information available, I can confirm that the relevant department has been contacted under ticket C-246789904.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12px;">Please be reassured that the appropriate team will take ownership of your request.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12px;">We trust to have informed you sufficiently. Should you have any other questions, please do not hesitate to contact us. </span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12px;">You can find our contact details via:&nbsp;<a href="https://www.fedex.com/en-gb/customer-support.html">https://www.fedex.com/en-gb/customer-support.html</a> .</span></p>
<br><br></div>
<p style="font-family: arial; font-size: 9pt;">Your Feedback is incredibly Valuable: How did we do today? Please take <a title="2 minutes" href="https://fedex.eu.qualtrics.com/jfe/form/SV_eXQmcVdjnJspxGe?cs_unit=fedex_cs_NjQ3ODM3MQ&amp;Q_language=en"><strong>2 minutes</strong></a> to let us know what you think of FedEx.<br><br>Kind Regards<br><br><strong>Hamza Z</strong> | Customer Care Representative | FedEx Express | Registered Office: Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands| fedex.com <a title="fedex.com" href="https://www.fedex.com">fedex.com</a></p>
<p style="font-family: arial; font-size: 9pt;">This message and any attachment are confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system. If you are not the intended recipient you must not copy this message or attachment or disclose the contents to any other person.</p>
<div><span style="color: white;">CGEXYZfront</span></div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear="none"><b>From:</b> [sales@hyperflight.co.uk]<br clear="none"><b>Sent:</b> 6/29/2026, 7:18 PM<br clear="none"><b>To:</b> uk@fedex.com<br clear="none"><b>Cc:</b> southamptonuk@inxpress.com; richmaccleery@aol.com<br clear="none"><b>Interaction Title:</b> [EXTERNAL] RE: Delivery Exception for Your Shipment: Clearance | 873605444830<br clear="none"><br clear="none"></div>
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<table align="center" border="1" cellpadding="1" cellspacing="0">
<tbody>
<tr>
<td align="center" colspan="1" rowspan="1"><b><font face="Arial" color="#FF334F" size="2"><b>Caution!</b> This email originated outside of FedEx. Please do not open attachments or click links from an unknown or suspicious origin</font></b>.</td>
</tr>
</tbody>
</table>
</div>
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Hi,</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">See my answers in <b>bold</b> below</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&gt; Better description of the goods is needed and it should be an answer to: </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&gt; what it is:</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class="MsoNormal"><b><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">The items are all accessories or replacement parts for scale model toys</span></b></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&gt; what is it made from</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class="MsoNormal"><b><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Apex tail boom replacement part - made from carbon fibre</span></b></p>
<p class="MsoNormal"><b><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Apex F3L F5L Bags - made from plastic</span></b></p>
<p class="MsoNormal"><b><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Kestrel Wing Joiner - made from carbon fibre</span></b></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&gt; and the end of use</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class="MsoNormal"><b><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">The items are all for recreational use by an amateur hobbyist member of the public.</span></b></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Kind regards,</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Neil.</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">---------------------------</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Neil Stainton</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">HyperFlight Ltd</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">1 Drybank Farm</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">Fosse Way, Ettington</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">Stratford-upon-Avon </span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">UK CV37 7PD</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">&nbsp;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Mob/WhatsApp: +44 (0)7821 351341</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Email: neil@hyperflight.co.uk</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Web &nbsp;: <a shape="rect" href="https://urldefense.com/v3/__http://www.hyperflight.co.uk__;!!BL9GA0TyTA!ev3nqCqz7JNRDotqMCr839aM6goWiQ9iMoBkenM7o0_Hwl3H_TOaLn31aSNFKhIYmtFum29sr4GYQRU$" target="_blank" rel="noopener noreferrer">www.hyperflight.co.uk</a></span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">VAT ID: GB116294226</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">EORI: GB116294226000</span><b><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"></span></b></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;">&nbsp;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0cm 0cm 0cm;">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">From:</span></b><span lang="EN-US" style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"> FedEx UK &lt;uk@fedex.com&gt; <br clear="none"><b>Sent:</b> 29 June 2026 13:24<br clear="none"><b>To:</b> sales@hyperflight.co.uk<br clear="none"><b>Subject:</b> Delivery Exception for Your Shipment: Clearance | 873605444830</span></p>
</div>
<p class="MsoNormal">&nbsp;</p>
<div>
<p style="margin: 0cm; background: white; vertical-align: baseline;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black;">Hello Team,&nbsp;</span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;"></span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black;">I hope this email finds you well.&nbsp;</span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;"></span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black;">I am emailing you regarding your shipment number </span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;">873605444830 </span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black;">and with support ticket number </span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;">C-246789904</span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black;">.&nbsp;</span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;"></span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<ul style="margin-top: 0cm; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;">
<li class="MsoNormal" style="color: #2e2e2e; mso-list: l0 level1 lfo1; background: white; vertical-align: baseline; box-sizing: border-box; border: currentcolor;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black;">I am reaching to inform you that the shipment is currently held by the US customs and our clearance team there needs the following to proceed with clearing the shipment:&nbsp;</span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;">Better description of the goods is needed and it should be an answer to: what it is , what is it made from, and the end of use.&nbsp;</span></li>
</ul>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black;">This is the only action required from your side at this time.&nbsp;</span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;"></span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black;">Please provide the requested contact information via email by 07/01/2026.</span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;"></span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black;">Otherwise, the parcel will be returned back at your expense as per FedEx return policy.</span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;"></span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black;">Rest assured once the information is obtained, I will pass it to the relevant team to expedite the process.</span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;"></span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black;">Please accept my apologies regarding any inconvenience caused.&nbsp;</span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;"></span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black;">If you need any further assistance, do not hesitate to reach us via our website </span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;"><a shape="rect" href="https://www.fedex.com/global/choose-location.html" target="_blank" rel="noopener noreferrer"><span style="color: black;">https://www.fedex.com/global/choose-location.html</span></a></span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black;">For further info about the clearance requirements and papers check: </span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;"><a shape="rect" href="https://www.fedex.com/GTM?cntry_code=gb" target="_blank" rel="noopener noreferrer"><span style="color: black;">https://www.fedex.com/GTM?cntry_code=gb</span></a></span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black;">Have a wonderful day!</span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;"></span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style="margin: 0cm; background: white; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: currentcolor; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black;">Kind Regards,&nbsp;</span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;"></span></p>
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<p><span style="font-size: 9.0pt; font-family: 'Arial',sans-serif;">Your Feedback is incredibly Valuable: How did we do today? Please take <a shape="rect" href="https://urldefense.com/v3/__https://fedex.eu.qualtrics.com/jfe/form/SV_eXQmcVdjnJspxGe?cs_unit=fedex_cs_*20MTc3NTQwMA_language=EN__;JQ!!BL9GA0TyTA!ev3nqCqz7JNRDotqMCr839aM6goWiQ9iMoBkenM7o0_Hwl3H_TOaLn31aSNFKhIYmtFum29sSRqPcXM$" title="2 minutes" target="_blank" rel="noopener noreferrer"><strong><span style="font-family: 'Arial',sans-serif;">2 minutes</span></strong></a> to let us know what you think of FedEx.<br clear="none"><br clear="none">Kind Regards<br clear="none"><br clear="none"><strong><span style="font-family: 'Arial',sans-serif;">Mohamed E</span></strong> | Customer Care Representative | FedEx Express | Registered Office: Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands <a shape="rect" href="https://www.fedex.com" title="fedex.com" target="_blank" rel="noopener noreferrer">fedex.com</a></span></p>
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<p class="MsoNormal"><span style="color: white;">CGEXYZfront</span></p>
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