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Date: Thu, 18 Jun 2026 20:29:51 +0200 (CEST)
From: Urs Christian Poppe <ucp@vdp-studio.com>
To: sales@hyperflight.co.uk
Message-ID: <1372907080.909241.1781807391792@webmail.strato.com>
In-Reply-To: <028b01dcff39$e363cea0$aa2b6be0$@hyperflight.co.uk>
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<166552125.891280.1781792502202@webmail.strato.com> <028b01dcff39$e363cea0$aa2b6be0$@hyperflight.co.uk>
Subject: RE: Re:
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<div style=3D"font-family: -apple-system,BlinkMacSystemFont,helvetica,san=
s-serif;">
Hi Neil
<br>
<br>
Well, I am no expert but it does not look to be indented by force. It ra=
ther appears like something in the mould caused it. It also does not seem t=
o be broadly delaminated and is not soft either.
</div>
<div class=3D"default-style" style=3D"font-family: -apple-system,BlinkMac=
SystemFont,helvetica,sans-serif;">
<br>
Also, you guys taped the Pug box firmly to the bottom of the bigger box.=
When placing the MD2 in the box, the damaged area sits roughly in the midd=
le of the Pug box. So no hard edge here to cause any damage.
</div>
<div class=3D"default-style" style=3D"font-family: -apple-system,BlinkMac=
SystemFont,helvetica,sans-serif;">
<br>
And as said before: the big box is fully intact. So I doubt it got squee=
zed at any point along its way to Germany.
<br>
<br>
Anyways, many thanks for your kind support and the replacement wing. Gre=
atly appreciated!
<br>
<br>
</div>
<div class=3D"default-style" style=3D"font-family: -apple-system,BlinkMac=
SystemFont,helvetica,sans-serif;">
Best wishes
<br>
<br>
Chris
</div>
<blockquote type=3D"cite">
<div class=3D"default-style">sales@hyperflight.co.uk hat am 18.06.2026 1=
7:48 CEST geschrieben:</div>
<div class=3D"default-style"> </div>
<div class=3D"default-style"> </div>
<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: '=
Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Thank for =
the photos. It looks as though the Pug box must have caused the damage.&nbs=
p; :-(</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: '=
Arial',sans-serif; color: #1f497d;"> </span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: '=
Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Kind regar=
ds,</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: '=
Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </sp=
an></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: '=
Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Neil.</spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: '=
Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </sp=
an></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: '=
Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">----------=
-----------------</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: '=
Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Neil Stain=
ton</span></p>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Arial',sans-serif; =
color: #1f497d; mso-ligatures: standardcontextual;">HyperFlight Ltd</span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Arial',sans-serif; =
color: #1f497d; mso-ligatures: standardcontextual;">1 Drybank Farm</span></=
p>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Arial',sans-serif; =
color: #1f497d; mso-ligatures: standardcontextual;">Fosse Way, Ettington</s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Arial',sans-serif; =
color: #1f497d; mso-ligatures: standardcontextual;">Stratford-upon-Avon </s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Arial',sans-serif; =
color: #1f497d; mso-ligatures: standardcontextual;">UK CV37 7PD</span></p>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Arial',sans-serif; =
color: #1f497d; mso-ligatures: standardcontextual;"> </span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: '=
Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Mob/WhatsA=
pp: +44 (0)7821 351341</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: '=
Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Email: nei=
l@hyperflight.co.uk</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: '=
Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Web =
: www.hyperflight.co.uk</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: '=
Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">VAT ID: GB=
116294226</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: '=
Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">EORI: GB11=
6294226000</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: '=
Arial',sans-serif; color: #1f497d;"> </span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: '=
Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </sp=
an></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: '=
Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </sp=
an></p>
<div>
<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: =
3.0pt 0cm 0cm 0cm;">
<p class=3D"MsoNormal"><strong><span style=3D"font-size: 11.0pt; font=
-family: 'Calibri',sans-serif;">From:</span></strong><span style=3D"font-si=
ze: 11.0pt; font-family: 'Calibri',sans-serif;"> Urs Christian Poppe <uc=
p@vdp-studio.com>=20
<br>=20
<strong>Sent:</strong> 18 June 2026 15:22=20
<br>=20
<strong>To:</strong> sales@hyperflight.co.uk=20
<br>=20
<strong>Subject:</strong> Re: Re:</span></p>
</div>
</div>
<p class=3D"MsoNormal"> </p>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Helvetica',sans-s=
erif;">Hi Niel =20
<br>=20
<br>Sure, here are the box pics. No visible damage outside nor insi=
de.=20
<br>Many Thanks for the replacement wing!=20
<br>=20
<br>Chris </span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Helvetica',sans-s=
erif;"><a href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</=
a> <<a href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</=
a>> hat am 18.06.2026 14:49 CEST geschrieben:</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Helvetica',sans-s=
erif;"> </span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Helvetica',sans-s=
erif;"> </span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Helvetica',sans-s=
erif;">Hi Urs,</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Helvetica',sans-s=
erif;"> </span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Helvetica',sans-s=
erif;">I am very sorry about this damage. We will send you a replacement wi=
ng. Can you please send photos of the box?=20
<br clear=3D"all">=20
<br clear=3D"all"></span></p>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Helvetica',sans=
-serif;">Kind regards, Neil.=20
<br>=20
<br>This message has been dictated to my phone. Please ignore any=
errors. </span></p>
</div>
</div>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Helvetica',sans-s=
erif;"> </span></p>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Helvetica',sans=
-serif;">On Thu, 18 Jun 2026 at 13:40, Urs Christian Poppe <<a href=3D"m=
ailto:ucp@vdp-studio.com">ucp@vdp-studio.com</a>> wrote: </span></p>
</div>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Helvetica',san=
s-serif;">Hi there=20
<br>=20
<br>Many Thanks for your help on the phone some minutes ago.=20
<br>=20
<br>As mentioned, I ordered a MD2 (order number 109069) that I r=
eceived this noon.=20
<br>Everything was well packaged and the cardbord box fully inta=
ct.=20
<br>However, taking the wing out of the protective bag, I found =
what appears to be a manufacturing fault on the underside of the wing.=20
<br>I attached a couple of photos for your reference. I you requ=
ire any more, please let me know.=20
<br>In case you send a replacement wing, please use this deliver=
y address instead:=20
<br>=20
<br>Stephan von Dewitz=20
<br>=20
<a href=3D"https://www.google.com/maps/search/Bennebostel+3%0D%0=
A++++%0D%0A+++29227+Celle%0D%0A++++%0D%0A+++Germany?entry=3Dgmail&sourc=
e=3Dg">Bennebostel 3 </a>=20
<br>=20
<a href=3D"https://www.google.com/maps/search/Bennebostel+3%0D%0=
A++++%0D%0A+++29227+Celle%0D%0A++++%0D%0A+++Germany?entry=3Dgmail&sourc=
e=3Dg">29227 Celle </a>=20
<br>=20
<a href=3D"https://www.google.com/maps/search/Bennebostel+3%0D%0=
A++++%0D%0A+++29227+Celle%0D%0A++++%0D%0A+++Germany?entry=3Dgmail&sourc=
e=3Dg">Germany</a>=20
<br>=20
<br>Many Thanks for your support and best regards </span></p>
</div>
<div>
<p><span style=3D"font-size: 10.0pt; font-family: 'Helvetica',sans=
-serif;">Chris Poppe=20
<br>Mobile +41 76 72 66 510</span></p>
</div>
</div>
</div>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Helvetica',sans-s=
erif;"> </span></p>
</div>
<div>
<p><span style=3D"font-size: 10.0pt; font-family: 'Helvetica',sans-se=
rif;">Urs Christian Poppe</span></p>
<p><span style=3D"font-size: 10.0pt; font-family: 'Helvetica',sans-se=
rif;">vdp Studio GmbH=20
<br>W</span><span style=3D"font-size: 8.0pt; font-family: 'Helvetic=
a',sans-serif;">esemlinh=C3=B6heweg 14=20
<br>6006 Luzern</span><span style=3D"font-family: 'Helvetica',sans-=
serif;">=20
<br>=20
</span><span style=3D"font-size: 8.0pt; font-family: 'Helvetica',san=
s-serif;">041 410 24 05</span><span style=3D"font-family: 'Helvetica',sans-=
serif;">=20
<br>=20
</span><span style=3D"font-size: 8.0pt; font-family: 'Helvetica',san=
s-serif;"><a href=3D"mailto:info@vdp-studio.com">info@vdp-studio.com</a></s=
pan><span style=3D"font-family: 'Helvetica',sans-serif;">=20
<br>=20
</span><span style=3D"font-size: 8.0pt; font-family: 'Helvetica',san=
s-serif;"><a href=3D"http://www.vdp-studio.com">www.vdp-studio.com</a></spa=
n></p>
</div>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-family: 'Helvetica',sans-se=
rif;"> </span></p>
</div>
<div>
<p><span style=3D"font-size: 10.0pt;">Urs Christian Poppe</span></p>
<p><span style=3D"font-size: 10.0pt;">vdp Studio GmbH=20
<br>W</span><span style=3D"font-size: 8.0pt;">esemlinh=C3=B6heweg 14=
=20
<br>6006 Luzern</span>
<br>
<span style=3D"font-size: 8.0pt;">041 410 24 05</span>
<br>
<span style=3D"font-size: 8.0pt;"><a href=3D"mailto:info@vdp-studio.c=
om">info@vdp-studio.com</a></span>
<br>
<span style=3D"font-size: 8.0pt;"><a href=3D"http://www.vdp-studio.co=
m">www.vdp-studio.com</a></span></p>
</div>
</div>
</blockquote>
<div class=3D"default-style" style=3D"font-family: -apple-system,BlinkMac=
SystemFont,helvetica,sans-serif;"> </div>
<div class=3D"io-ox-signature">
<p><span style=3D"font-size: 10pt;">Urs Christian Poppe</span></p>
<p><span style=3D"font-size: 10pt;">vdp Studio GmbH=20
<br>W</span><span style=3D"font-size: 8pt;">esemlinh=C3=B6heweg 14=20
<br></span><span style=3D"font-size: 8pt;">6006 Luzern</span>
<br>
<span style=3D"font-size: 8pt;">041 410 24 05</span>
<br>
<span style=3D"font-size: 8pt;">info@vdp-studio.com</span>
<br>
<span style=3D"font-size: 8pt;">www.vdp-studio.com</span></p>
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