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File: D:/hMailServer/Data/hyperflight.co.uk/robin/BB/{BB26D821-F75A-4732-B492-A2332975B17C}.eml
From: <sales@hyperflight.co.uk>
To: <info@clm-pro.com>
Cc: "'Richard Hobson'" <richardhobson1206@gmail.com>
References: <CAP1hA-pRoNFuB+aovcj4qUR3OrJCPPDSqqt=gCVNAt1RN=jLjA@mail.gmail.com> <023d01dcf1f3$a86e2550$f94a6ff0$@hyperflight.co.uk>
 <780ff3406e321feb265e356b2167b548@clm-pro.com> <003901dcf421$039d97b0$0ad8c710$@hyperflight.co.uk>
 <92a7722ff8329d53bd858b5ea4c10172@clm-pro.com>
In-Reply-To: <92a7722ff8329d53bd858b5ea4c10172@clm-pro.com>
Subject: RE: FW: Wrong model
Date: Thu, 18 Jun 2026 15:00:44 +0100
Message-ID: <026e01dcff2a$db0c7bd0$91257370$@hyperflight.co.uk>
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Hi Nikola,

Have you sent the package yet? Do you have a tracking number?

Kind regards,

Neil.

---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon 
UK CV37 7PD

Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web  : www.hyperflight.co.uk
VAT ID: GB116294226
EORI: GB116294226000



-----Original Message-----
From: info@clm-pro.com <info@clm-pro.com> 
Sent: 04 June 2026 21:03
To: sales@hyperflight.co.uk
Subject: Re: FW: Wrong model

Hello Neil,

No problem, we will send the package directly to Richard Hobson.

At the beginning of next week, we will prepare everything and ship the 
package.

Kind regards,
Nikola prprovic

On 2026-06-04 14:52, sales@hyperflight.co.uk wrote:
> Hi Nikola,
> 
> < If you would like, we can send you only that one electric fuselage 
> for
> the Prime III, so that you can forward it to the customer as soon as
> possible.>
> 
> Yes please, that would be very nice. If it is no extra work, could you 
> send it
> direct to the customer's address:
> 
> Richard Hobson
> 4 Belmont Road
> Minster on Sea
> Sheerness
> Kent ME12 3BL
> United Kingdom
> 
> Tel: 07999525374
> Email: richardhobson1206@gmail.com
> 
> I am very sorry about the plywood problem. I hope you manage to source 
> some good
> wood soon!
> 
> Kind regards,
> 
> Neil.
> 
> ---------------------------
> Neil Stainton
> HyperFlight Ltd
> 1 Drybank Farm
> Fosse Way, Ettington
> Stratford-upon-Avon
> UK CV37 7PD
> 
> Mob/WhatsApp: +44 (0)7821 351341
> Email: neil@hyperflight.co.uk
> Web  : www.hyperflight.co.uk
> VAT ID: GB116294226
> EORI: GB116294226000
> 
> 
> 
> 
> -----Original Message-----
> From: info@clm-pro.com <info@clm-pro.com>
> Sent: 04 June 2026 09:12
> To: sales@hyperflight.co.uk
> Subject: Re: FW: Wrong model
> 
> Hello Neil,
> 
> If you would like, we can send you only that one electric fuselage for
> the Prime III, so that you can forward it to the customer as soon as
> possible.
> 
> Everything is clearly explained on your website, so it is almost
> impossible to order the wrong item. Sometimes customers simply do not
> read the description and do not pay attention to the details.
> 
> At the moment, we are having problems sourcing 1 mm aero plywood for
> laser cutting.
> The last shipments from three different suppliers were not of a quality
> that meets our standards.
> 
> When we cut the largest wing parts, such as the trailing edge and other
> components, the entire piece of material warps badly. We do not want to
> include such parts in the package, as it would look unprofessional on
> our side.
> 
> We are now waiting for a new shipment to see what the quality will be
> like.
> 
> Kind regards,
> Nikola
> 
> Kind regards,
> Nikola Prprovic
> 
> On 2026-06-01 20:22, sales@hyperflight.co.uk wrote:
>> Hi Nikola,
>> 
>> A customer ordered a glider Prime RES III when he wanted an electric
>> model. He started building it before realising.  :-(
>> 
>> And of course he is now blaming our unclear website for his mistake.
>> 
>> Could you please send the balsa and ply parts for a Prime RES III
>> electric pod with our Prime RES III order? Apologies for this special
>> request.
>> 
>> I have sent an updated order email.
>> 
>> Kind regards,
>> 
>> Neil.
>> 
>> ---------------------------
>> 
>> Neil Stainton
>> 
>> HyperFlight Ltd
>> 
>> 1 Drybank Farm
>> 
>> Fosse Way, Ettington
>> 
>> Stratford-upon-Avon
>> 
>> UK CV37 7PD
>> 
>> Mob/WhatsApp: +44 (0)7821 351341
>> 
>> Email: neil@hyperflight.co.uk
>> 
>> Web  : www.hyperflight.co.uk
>> 
>> VAT ID: GB116294226
>> 
>> EORI: GB116294226000
>> 
>> From: sales@hyperflight.co.uk <sales@hyperflight.co.uk>
>> Sent: 01 June 2026 18:43
>> To: 'Richard Hobson' <richardhobson1206@gmail.com>
>> Cc: surinder@itpartnership.com
>> Subject: RE: Wrong model
>> 
>> Hi Richard,
>> 
>> On the website it is much clearer, it looks like this:
>> 
>> It is just that on the confirmation email we list the option names
>> _Glider/Electric, Tail type _followed by the option chosen _F3L
>> Glider, V tail._
>> 
>> It doesn't follow to say the unclear confirmation email is the reason
>> you selected the option.
>> 
>> Kind regards,
>> 
>> Neil.
>> 
>> ---------------------------
>> 
>> Neil Stainton
>> 
>> HyperFlight Ltd
>> 
>> 1 Drybank Farm
>> 
>> Fosse Way, Ettington
>> 
>> Stratford-upon-Avon
>> 
>> UK CV37 7PD
>> 
>> Mob/WhatsApp: +44 (0)7821 351341
>> 
>> Email: neil@hyperflight.co.uk
>> 
>> Web  : www.hyperflight.co.uk [1]
>> 
>> VAT ID: GB116294226
>> 
>> EORI: GB116294226000
>> 
>> From: Richard Hobson <richardhobson1206@gmail.com>
>> Sent: 01 June 2026 17:28
>> To: sales@hyperflight.co.uk
>> Subject: Wrong model
>> 
>> Hello I just looked at my email from you as can see from that it was
>> not my mistake as it saying that I had order if had not got that email
>> I would contact you straight away .
>> 
>> Richard,C,Hobson Regards
>> 
>> Links:
>> ------
>> [1] http://www.hyperflight.co.uk