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References: <BFFC0753090B4130BC78D9F54071674D@itpartnership.com> <CAP1t9wxtwp4r+nUCFNn4L-z++T6A1feDu9Z7Oc4roAXHbgKJPA@mail.gmail.com>
 <CAEDyXA7tS-0BgZ1cDuCu6T4cJzaoeZV4D3ADAptDRqmj_iujDg@mail.gmail.com>
In-Reply-To: <CAEDyXA7tS-0BgZ1cDuCu6T4cJzaoeZV4D3ADAptDRqmj_iujDg@mail.gmail.com>
From: Stefan Keh <stefan.m.keh@googlemail.com>
Date: Sun, 3 May 2026 12:16:33 +0200
Message-ID: <CAP1t9wxjtJOYM3+vrMKFBLze++CwJMSY97G7KHD6iyoR0iv9tw@mail.gmail.com>
Subject: Re: HyperFlight Order 108271 Not Completed Alert
To: "sales@hyperflight.co.uk" <sales@hyperflight.co.uk>
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Hi Neil, understood. Did you encounter VAT problems shipping to Germany in
the past? Regards, Stefan

Dr. Stefan Keh, M.A.(SUNY)
mobile +49 176 4043 7224

sales@hyperflight.co.uk <sales@hyperflight.co.uk> schrieb am So. 3. Mai
2026 um 10:39:

> Hi Stefan,
>
> Thank you for your email. We do not charge VAT. Your Customs authority or
> the Courier may do so. You will need to pay them. If you don=E2=80=99t we=
 will be
> charged.
>
> Kind regards, Neil.
>
> This message has been dictated to my phone. Please ignore any errors.
>
> On Sun, 3 May 2026 at 07:43, Stefan Keh <stefan.m.keh@googlemail.com>
> wrote:
>
>> Hi Neil,
>>
>> I did not complete the order since I was confused by =E2=80=9E=E2=80=A6 =
customers who
>> don=E2=80=98t pay VAT will be shamed =E2=80=A6=E2=80=9C and could not se=
e VAT in the ordering step
>> before payment (which would have been applepay). Can you pls clarify?
>>
>> Regards, Stefan
>>
>> Dr. Stefan Keh, M.A.(SUNY)
>> mobile +49 176 4043 7224
>>
>> <sales@hyperflight.co.uk> schrieb am So. 3. Mai 2026 um 00:33:
>>
>>> Dear Stefan Keh,
>>>
>>> Payment was not received for the order you entered, so it has now been
>>> cancelled.
>>>
>>> If this was not as expected please restore your order
>>> <https://www.hyperflight.co.uk/products.asp?cmd=3Drestorebasketorder&or=
derno=3D108271&sid=3D453793771&ip=3D217.81.174.179>
>>> and complete the checkout process, making sure that payment is successf=
ully
>>> completed.
>>>
>>> Alternatively if you have a concern or the payment won't go through
>>> please contact us. We will do our best to resolve the issue. We would l=
ove
>>> to do business with you.
>>>
>>> You can press this button to restore your order:
>>> Restore Order
>>> <https://www.hyperflight.co.uk/products.asp?cmd=3Drestorebasketorder&or=
derno=3D108271&sid=3D453793771&ip=3D217.81.174.179>
>>> Picture Description Qty Each Total
>>> <https://www.hyperflight.co.uk/products.asp?code=3DARIA> AngelWing
>>> Designs Aria 1.2m <https://www.hyperflight.co.uk/products.asp?code=3DAR=
IA>
>>> Servo bundle:: No servos wanted, Decal: Special Aria decals required 1
>>> =E2=82=AC165.69 =E2=82=AC165.69
>>> Subtotal =E2=82=AC165.69
>>> Delivery (Germany) =E2=82=AC16.97
>>> GrandTotal =E2=82=AC182.67
>>>
>>> Kind regards,
>>>
>>> Neil.
>>>
>>> ---------------------------
>>> Neil Stainton
>>> HyperFlight Ltd
>>> Drybank Farm
>>> Fosse Way, Ettington
>>> Stratford-upon-Avon
>>> UK CV37 7PD
>>>
>>> Tel +44 (0) 7821 351341
>>> Mob +44 (0) 7821 351341
>>> Email neil@hyperflight.co.uk
>>> Web https://www.hyperflight.co.uk
>>> Skype neil.stainton
>>>
>>>

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<div dir=3D"auto">Hi Neil, understood. Did you encounter VAT problems shipp=
ing to Germany in the past? Regards, Stefan</div><div><br clear=3D"all"><di=
v><div dir=3D"ltr" class=3D"gmail_signature" data-smartmail=3D"gmail_signat=
ure"><div dir=3D"ltr"><div><div dir=3D"ltr"><span style=3D"background-color=
:rgba(255,255,255,0);font-size:12.8px">Dr. Stefan Keh, M.A.(SUNY)</span><br=
><div><span style=3D"background-color:rgba(255,255,255,0)">mobile +49 176 4=
043 7224</span></div></div></div></div></div></div></div><div><br><div clas=
s=3D"gmail_quote gmail_quote_container"><div dir=3D"ltr" class=3D"gmail_att=
r"><a href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a> &=
lt;<a href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a>&g=
t; schrieb am So. 3. Mai 2026 um 10:39:<br></div><blockquote class=3D"gmail=
_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:=
1ex"><div></div><div></div><div dir=3D"auto">Hi Stefan,</div><div><br></div=
><div dir=3D"auto">Thank you for your email. We do not charge VAT. Your Cus=
toms authority or the Courier may do so. You will need to pay them. If you =
don=E2=80=99t we will be charged. =C2=A0</div><div></div><div></div><div><b=
r clear=3D"all"><div><div dir=3D"ltr" class=3D"gmail_signature" data-smartm=
ail=3D"gmail_signature">Kind regards, Neil. <br><br>This message has been d=
ictated to my phone. Please ignore any errors.</div></div></div><div><br><d=
iv class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Sun, 3 Ma=
y 2026 at 07:43, Stefan Keh &lt;<a href=3D"mailto:stefan.m.keh@googlemail.c=
om" target=3D"_blank">stefan.m.keh@googlemail.com</a>&gt; wrote:<br></div><=
blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px=
 #ccc solid;padding-left:1ex"><div dir=3D"auto">Hi Neil,</div><div dir=3D"a=
uto"><br></div><div dir=3D"auto">I did not complete the order since I was c=
onfused by =E2=80=9E=E2=80=A6 customers who don=E2=80=98t pay VAT will be s=
hamed =E2=80=A6=E2=80=9C and could not see VAT in the ordering step before =
payment (which would have been applepay). Can you pls clarify?</div><div di=
r=3D"auto"><br></div><div dir=3D"auto">Regards, Stefan</div><div><br clear=
=3D"all"><div><div dir=3D"ltr" class=3D"gmail_signature" data-smartmail=3D"=
gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><span style=3D"back=
ground-color:rgba(255,255,255,0);font-size:12.8px">Dr. Stefan Keh, M.A.(SUN=
Y)</span><br><div><span style=3D"background-color:rgba(255,255,255,0)">mobi=
le +49 176 4043 7224</span></div></div></div></div></div></div></div><div><=
br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">&lt;<a =
href=3D"mailto:sales@hyperflight.co.uk" target=3D"_blank">sales@hyperflight=
.co.uk</a>&gt; schrieb am So. 3. Mai 2026 um 00:33:<br></div><blockquote cl=
ass=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;p=
adding-left:1ex"><u></u>






<div style=3D"width:590px;font-family:Arial,Helvetica,sans-serif">

<p>
Dear Stefan Keh,
</p>

<p>
Payment was not received for the order you entered, so it has now been
cancelled.
</p>

<p>
If this was not as expected please <a href=3D"https://www.hyperflight.co.uk=
/products.asp?cmd=3Drestorebasketorder&amp;orderno=3D108271&amp;sid=3D45379=
3771&amp;ip=3D217.81.174.179" target=3D"_blank">restore your order</a> and =
complete the checkout process, making sure that payment is successfully com=
pleted.
</p>

<p>
Alternatively if you have a concern or the payment won&#39;t go through ple=
ase contact us. We will do our best to resolve the issue. We would love to =
do business with you.
</p>

<p>You can press this button to restore your order:
</p>

<div>

  <u></u>
  <table cellspacing=3D"0" cellpadding=3D"0"> <tbody><tr>=20
  <td align=3D"center" width=3D"150" height=3D"40" bgcolor=3D"#5cb85c" styl=
e=3D"border-radius:5px;color:#ffffff;display:block">
    <a href=3D"https://www.hyperflight.co.uk/products.asp?cmd=3Drestorebask=
etorder&amp;orderno=3D108271&amp;sid=3D453793771&amp;ip=3D217.81.174.179" s=
tyle=3D"font-size:16px;font-weight:bold;font-family:sans-serif;text-decorat=
ion:none;line-height:40px;width:100%;display:inline-block" target=3D"_blank=
">
    <span style=3D"color:#ffffff">
      Restore Order
    </span>
    </a>
  </td>=20
  </tr> </tbody></table>=20
  <u></u>
</div>

<div style=3D"margin-top:10px">
<table style=3D"border-spacing:0;border-collapse:collapse;padding:5px;font-=
family:Arial,Helvetica,sans-serif" cellpadding=3D"5">
<tbody><tr>
<th style=3D"border:1px solid #ccc">Picture</th>
<th style=3D"border:1px solid #ccc">Description</th>
<th style=3D"border:1px solid #ccc">Qty</th>
<th style=3D"border:1px solid #ccc">Each</th>
<th style=3D"border:1px solid #ccc">Total</th>
</tr>
<tr>
<td style=3D"border:1px solid #ccc"><a href=3D"https://www.hyperflight.co.u=
k/products.asp?code=3DARIA" target=3D"_blank"><img src=3D"https://www.hyper=
flight.co.uk/img/p/angelwing-designs-aria-1-2m-160w.jpg" width=3D"75" heigh=
t=3D"75" border=3D"0"></a></td>
<td style=3D"border:1px solid #ccc;width:415px"><a href=3D"https://www.hype=
rflight.co.uk/products.asp?code=3DARIA" target=3D"_blank">AngelWing Designs=
 Aria 1.2m</a><br>Servo bundle:: No servos wanted, Decal: Special Aria deca=
ls required</td>
<td style=3D"border:1px solid #ccc;font-weight:normal;text-align:center">1<=
/td>
<td style=3D"border:1px solid #ccc;font-weight:normal;text-align:right">=E2=
=82=AC165.69</td>
<td style=3D"border:1px solid #ccc;font-weight:normal;text-align:right">=E2=
=82=AC165.69</td>
</tr>


<tr>
<th colspan=3D"4" style=3D"border:1px solid #ccc;text-align:right">Subtotal=
</th><td style=3D"border:1px solid #ccc;text-align:right">=E2=82=AC165.69</=
td>
</tr>
<tr>
<th colspan=3D"4" style=3D"border:1px solid #ccc;text-align:right">Delivery=
 (Germany)</th><td style=3D"border:1px solid #ccc;text-align:right">=E2=82=
=AC16.97</td>
</tr>
<tr>
<th colspan=3D"4" style=3D"border:1px solid #ccc;text-align:right">GrandTot=
al</th><td style=3D"border:1px solid #ccc;text-align:right">=E2=82=AC182.67=
</td>
</tr>
</tbody></table>
</div>

<p>
Kind regards,
</p>

<p>
Neil.
</p>
<p>
---------------------------<br>
Neil Stainton<br>
HyperFlight Ltd<br>
Drybank Farm<br>
Fosse Way, Ettington<br>
Stratford-upon-Avon<br>
UK CV37 7PD
</p>

<p>
<img src=3D"https://www.hyperflight.co.uk/images/logo-email.png" width=3D"1=
90">
</p><table>
<tbody><tr>
<td>
  <table cellspacing=3D"0" cellpadding=3D"3" style=3D"font-family:Arial,Hel=
vetica,sans-serif">
  <tbody><tr><td width=3D"50">Tel</td><td width=3D"320" style=3D"font-weigh=
t:bold">+44 (0)  7821 351341</td></tr>
  <tr><td width=3D"50">Mob</td><td width=3D"320" style=3D"font-weight:bold"=
>+44 (0) 7821 351341</td></tr>
  <tr><td>Email</td><td><a style=3D"font-weight:bold" href=3D"mailto:neil@h=
yperflight.co.uk" target=3D"_blank">neil@hyperflight.co.uk</a></td></tr>
  <tr><td>Web</td><td><a style=3D"font-weight:bold" href=3D"https://www.hyp=
erflight.co.uk" target=3D"_blank">https://www.hyperflight.co.uk</a></td></t=
r>
  <tr><td>Skype</td><td style=3D"font-weight:bold">neil.stainton</td></tr>
  </tbody></table>
</td>
</tr>
</tbody></table>
<p></p>

</div>
</blockquote></div></div>
</blockquote></div></div>
</blockquote></div></div>

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