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From: Erik <engineerraisedinkingston@gmail.com>
To: "sales@hyperflight.co.uk" <sales@hyperflight.co.uk>
Subject: Re: Order 108746 
Thread-Topic: Order 108746 
Thread-Index: AQHc8mCt5hmEmzIXyUmay1+DENboUrYrFMOAgABzXviAAAXZgIATtOza
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Hi Neil,

Unfortunately the original motor hasn=92t turned up. Royal Mail still give =
the same message, too.
Could I please ask that you process a refund for that.

The replacement LV06 works great, though!

Thanks,
Erik

________________________________
From: sales@hyperflight.co.uk <sales@hyperflight.co.uk>
Sent: Tuesday, 02 June 2026 18:58:07
To: 'Erik' <engineerraisedinkingston@gmail.com>
Subject: RE: Order 108746


Okay. All understood.



Very sorry for the inconvenience.



Kind regards,



Neil.



---------------------------

Neil Stainton

HyperFlight Ltd

1 Drybank Farm

Fosse Way, Ettington

Stratford-upon-Avon

UK CV37 7PD



Mob/WhatsApp: +44 (0)7821 351341

Email: neil@hyperflight.co.uk

Web  : www.hyperflight.co.uk

VAT ID: GB116294226

EORI: GB116294226000







From: Erik <engineerraisedinkingston@gmail.com>
Sent: 02 June 2026 18:40
To: sales@hyperflight.co.uk
Subject: Re: Order 108746



Hi Neil,



Thanks for such a prompt response.



Hindsight is truly wonderful. I didn=92t even notice the shipping option wh=
en I placed the original order. Perhaps I should stop ignoring the messages=
 from Specsavers... ??



I=92ve just ordered the LV06 H variant, as I need this quite urgently now. =
I=92ll keep a look out for the original order, but if it does arrive, I=92l=
l have to return that one for a refund.



Thanks for your help.



Cheers,

Erik

From: sales@hyperflight.co.uk<mailto:sales@hyperflight.co.uk> <sales@hyperf=
light.co.uk<mailto:sales@hyperflight.co.uk>>
Date: Tuesday, 2 June 2026 at 11:44
To: 'Erik' <engineerraisedinkingston@gmail.com<mailto:engineerraisedinkings=
ton@gmail.com>>
Subject: RE: Order 108746

Dear Erik,



I confirm the package was sent by untracked mail, as you elected when check=
ing out, on 27/5/2026. Sorry there is no way of knowing where it is.



Although packages usually arrive within a few days the UK postal system isn=
=92t very reliable currenly and some packages are taking up to 2 weeks.



If it has not arrived by them we will credit you or send the order again.



Sincere apologies for the delay. Thank you very much for your patience and =
support.



Kind regards,



Neil.



---------------------------

Neil Stainton

HyperFlight Ltd

1 Drybank Farm

Fosse Way, Ettington

Stratford-upon-Avon

UK CV37 7PD



Mob/WhatsApp: +44 (0)7821 351341

Email: sales@hyperflight.co.uk<mailto:sales@hyperflight.co.uk>

Web  : www.hyperflight.co.uk<http://www.hyperflight.co.uk>







From: Erik <engineerraisedinkingston@gmail.com<mailto:engineerraisedinkings=
ton@gmail.com>>
Sent: 02 June 2026 08:25
To: sales@hyperflight.co.uk<mailto:sales@hyperflight.co.uk>
Subject: Order 108746



Hi there,





I ordered a chaservo HV6-H a week ago now, and still haven=92t received any=
thing. The Royal Mail website doesn=92t provide much info either. Could you=
 please advise?



Thanks,

Erik



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Hi Neil,</div>
<div dir=3D"ltr" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-s=
ystem, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0,=
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ystem, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0,=
 0, 0);">
Unfortunately the original motor hasn=92t turned up. Royal Mail still give =
the same message, too.&nbsp;</div>
<div dir=3D"ltr" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-s=
ystem, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0,=
 0, 0);">
Could I please ask that you process a refund for that.&nbsp;</div>
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ystem, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0,=
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</div>
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ystem, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0,=
 0, 0);">
The replacement LV06 works great, though!</div>
<div dir=3D"ltr" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-s=
ystem, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0,=
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<br>
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ystem, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0,=
 0, 0);">
Thanks,</div>
<div dir=3D"ltr" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-s=
ystem, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0,=
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Erik&nbsp;</div>
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<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> sales@hyperflight.co.=
uk &lt;sales@hyperflight.co.uk&gt;<br>
<b>Sent:</b> Tuesday, 02 June 2026 18:58:07<br>
<b>To:</b> 'Erik' &lt;engineerraisedinkingston@gmail.com&gt;<br>
<b>Subject:</b> RE: Order 108746 </font>
<div>&nbsp;</div>
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<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">Okay. All understood.</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">Very sorry for the inconvenience.</=
span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">Kind regards,</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">Neil.</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">---------------------------</span><=
/p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">Neil Stainton</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">HyperFlight Ltd</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">1 Drybank Farm</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">Fosse Way, Ettington</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">Stratford-upon-Avon
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">UK CV37 7PD</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">Mob/WhatsApp: +44 (0)7821 351341</s=
pan></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">Email: neil@hyperflight.co.uk</span=
></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">Web &nbsp;: www.hyperflight.co.uk</=
span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">VAT ID: GB116294226</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">EORI: GB116294226000</span><b><span=
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or:#1F497D"></span></b></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
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<p class=3D"x_MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size:11.0pt;=
 font-family:&quot;Calibri&quot;,sans-serif">From:</span></b><span lang=3D"=
EN-US" style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-seri=
f"> Erik &lt;engineerraisedinkingston@gmail.com&gt;
<br>
<b>Sent:</b> 02 June 2026 18:40<br>
<b>To:</b> sales@hyperflight.co.uk<br>
<b>Subject:</b> Re: Order 108746 </span></p>
</div>
</div>
<p class=3D"x_MsoNormal">&nbsp;</p>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">Hi Neil,</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">Thanks for such a prom=
pt response.</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">Hindsight is truly won=
derful. I didn=92t even notice the shipping option when I placed the origin=
al order. Perhaps I should stop ignoring the messages from Specsavers...
</span><span style=3D"font-family:&quot;Segoe UI Emoji&quot;,sans-serif; co=
lor:black">&#128579;</span><span style=3D"color:black"></span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">I=92ve just ordered th=
e LV06 H variant, as I need this quite urgently now. I=92ll keep a look out=
 for the original order, but if it does arrive, I=92ll have to return that =
one for a refund.</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">Thanks for your help.<=
/span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">Cheers,</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">Erik</span></p>
</div>
<div id=3D"x_mail-editor-reference-message-container">
<div style=3D"border:none; border-top:solid windowtext 1.0pt; padding:3.0pt=
 0cm 0cm 0cm; border-color:currentcolor currentcolor">
<p class=3D"x_MsoNormal" style=3D"margin-bottom:12.0pt"><b><span style=3D"c=
olor:black">From:
</span></b><span style=3D"color:black"><a href=3D"mailto:sales@hyperflight.=
co.uk">sales@hyperflight.co.uk</a> &lt;<a href=3D"mailto:sales@hyperflight.=
co.uk">sales@hyperflight.co.uk</a>&gt;<br>
<b>Date: </b>Tuesday, 2 June 2026 at 11:44<br>
<b>To: </b>'Erik' &lt;<a href=3D"mailto:engineerraisedinkingston@gmail.com"=
>engineerraisedinkingston@gmail.com</a>&gt;<br>
<b>Subject: </b>RE: Order 108746</span></p>
</div>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">Dear Erik,</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">I confirm the package was sent by untracked mail, as =
you elected when checking out, on 27/5/2026. Sorry there is no way of knowi=
ng where it is.</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">Although packages usually arrive within a few days th=
e UK postal system isn=92t very reliable currenly and some packages are tak=
ing up to 2 weeks.</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">If it has not arrived by them we will credit you or s=
end the order again.</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">Sincere apologies for the delay. Thank you very much =
for your patience and support.</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">Kind regards,</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">Neil.</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">---------------------------</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">Neil Stainton</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">HyperFlight Ltd</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">1 Drybank Farm</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">Fosse Way, Ettington</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">Stratford-upon-Avon</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">UK CV37 7PD</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">Mob/WhatsApp: +44 (0)7821 351341</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">Email:
<a href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a></spa=
n></p>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif; color:#1F497D">Web &nbsp;:
<a href=3D"http://www.hyperflight.co.uk">www.hyperflight.co.uk</a></span></=
p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Arial&quot;,sans-serif; color:#1F497D">&nbsp;</span></p>
<div style=3D"border:none; border-top:solid windowtext 1.0pt; padding:3.0pt=
 0cm 0cm 0cm; border-color:currentcolor currentcolor">
<p class=3D"x_MsoNormal"><b><span style=3D"font-size:11.0pt; font-family:&q=
uot;Calibri&quot;,sans-serif">From:</span></b><span style=3D"font-size:11.0=
pt; font-family:&quot;Calibri&quot;,sans-serif">&nbsp;Erik &lt;<a href=3D"m=
ailto:engineerraisedinkingston@gmail.com">engineerraisedinkingston@gmail.co=
m</a>&gt;<br>
<b>Sent:</b>&nbsp;02 June 2026 08:25<br>
<b>To:</b>&nbsp;<a href=3D"mailto:sales@hyperflight.co.uk">sales@hyperfligh=
t.co.uk</a><br>
<b>Subject:</b>&nbsp;Order 108746</span></p>
</div>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal"><span style=3D"color:black">Hi there,</span></p>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"color:black">I ordered a chaservo H=
V6-H a week ago now, and still haven=92t received anything. The Royal Mail =
website doesn=92t provide much info either. Could you please advise?&nbsp;<=
/span></p>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"color:black">Thanks,</span></p>
<p class=3D"x_MsoNormal"><span style=3D"color:black">Erik&nbsp;</span></p>
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<p class=3D"x_MsoNormal">&nbsp;</p>
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