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From: Rodrigo Osorio <rodrigo.osorio.p@gmail.com>
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Subject: Re: Missing part from Encanto F5L kit - Order GB116294226
Date: Wed, 27 May 2026 09:47:43 -0400
In-Reply-To: <009501dcedde$ff350660$fd9f1320$@hyperflight.co.uk>
Cc: =?utf-8?Q?J=C3=A1n_Littva?= <fxlglider@gmail.com>
To: "<sales@hyperflight.co.uk>" <sales@hyperflight.co.uk>
References: <CANLSyfX0g2fUrkuVcJzyOBOs1rqXPFW0RBsK7RpSXMnBF0ee+w@mail.gmail.com> <009501dcedde$ff350660$fd9f1320$@hyperflight.co.uk>
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Hi Neil.
Thanks so much for your help.
My address it=E2=80=99s ok.
Best regards
Rodrigo
> El 27-05-2026, a las 09:44, <sales@hyperflight.co.uk> =
<sales@hyperflight.co.uk> escribi=C3=B3:
>=20
> Hi Rodrigo,
> =20
> The Encanto manufacturer has agreed to send you the missing part =
directly.=20
> =20
> I gave them your contact details as:
> =20
> Rodrigo Osorio
> La Ramada 11694
> Las Condes
> Santiago / Region Metropolitana
> 7600158
> Chile
> =20
> Tel 56984291291
> =20
> Email: rodrigo.osorio.p@gmail.com <mailto:rodrigo.osorio.p@gmail.com>
> =20
> Please let us know ASAP if this is not correct.
> =20
> Kind regards,
> =20
> Neil.
> =20
> ---------------------------
> Neil Stainton
> HyperFlight Ltd
> 1 Drybank Farm
> Fosse Way, Ettington
> Stratford-upon-Avon=20
> UK CV37 7PD
> =20
> Mob/WhatsApp: +44 (0)7821 351341
> Email: neil@hyperflight.co.uk <mailto:neil@hyperflight.co.uk>
> Web : www.hyperflight.co.uk <http://www.hyperflight.co.uk/>
> VAT ID: GB116294226
> EORI: GB116294226000
> =20
> =20
> =20
> =20
> From: Rodrigo Osorio <rodrigo.osorio.p@gmail.com>=20
> Sent: 26 May 2026 22:22
> To: <sales@hyperflight.co.uk> <sales@hyperflight.co.uk>
> Subject: Missing part from Encanto F5L kit - Order GB116294226
> =20
> =20
> Dear Neil
> I am writing to you regarding my purchase of the Encanto F5L glider =
kit=20
> While assembling the model, I noticed that a specific balsa wood =
template is missing from the kit. It is the template that contains the =
18 circles for the spoiler.
> I have attached a photo of the successfully assembled wing as a =
reference to help you identify the missing component. Could you please =
let me know how we can resolve this issue and arrange for the missing =
template to be sent to me?
> Thank you for your assistance.
> Best regards,
> =20
> Rodrigo Osorio P.
> PD: My friend Tony Rojas (from Chile) will make an order, so please =
send this Item in this order.
--Apple-Mail=_B0827E3C-6B5C-44B4-93CB-38E6404C432E
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset=utf-8
<html><head><meta http-equiv=3D"content-type" content=3D"text/html; =
charset=3Dutf-8"></head><body style=3D"overflow-wrap: break-word; =
-webkit-nbsp-mode: space; line-break: after-white-space;">Hi =
Neil.<div><br></div><div>Thanks so much for your =
help.</div><div><br></div><div>My address it=E2=80=99s =
ok.</div><div><br></div><div>Best =
regards</div><div><br></div><div>Rodrigo</div><div><br></div><div><br><div=
><blockquote type=3D"cite"><div>El 27-05-2026, a las 09:44, =
<sales@hyperflight.co.uk> <sales@hyperflight.co.uk> =
escribi=C3=B3:</div><br class=3D"Apple-interchange-newline"><div><meta =
charset=3D"UTF-8"><div class=3D"WordSection1" style=3D"page: =
WordSection1; caret-color: rgb(0, 0, 0); font-family: Helvetica; =
font-size: 12px; font-style: normal; font-variant-caps: normal; =
font-weight: 400; letter-spacing: normal; text-align: start; =
text-indent: 0px; text-transform: none; white-space: normal; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: =
none;"><div style=3D"margin: 0cm; font-size: 12pt; font-family: Aptos, =
sans-serif;"><span style=3D"font-size: 11pt; font-family: Arial, =
sans-serif; color: rgb(31, 73, 125);">Hi =
Rodrigo,<o:p></o:p></span></div><div style=3D"margin: 0cm; font-size: =
12pt; font-family: Aptos, sans-serif;"><span style=3D"font-size: 11pt; =
font-family: Arial, sans-serif; color: rgb(31, 73, =
125);"><o:p> </o:p></span></div><div style=3D"margin: 0cm; =
font-size: 12pt; font-family: Aptos, sans-serif;"><span =
style=3D"font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, =
73, 125);">The Encanto manufacturer has agreed to send you the missing =
part directly.<span =
class=3D"Apple-converted-space"> </span><o:p></o:p></span></div><div =
style=3D"margin: 0cm; font-size: 12pt; font-family: Aptos, =
sans-serif;"><span style=3D"font-size: 11pt; font-family: Arial, =
sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></div><div =
style=3D"margin: 0cm; font-size: 12pt; font-family: Aptos, =
sans-serif;"><span style=3D"font-size: 11pt; font-family: Arial, =
sans-serif; color: rgb(31, 73, 125);">I gave them your contact details =
as:<o:p></o:p></span></div><div style=3D"margin: 0cm; font-size: 12pt; =
font-family: Aptos, sans-serif;"><span style=3D"font-size: 11pt; =
font-family: Arial, sans-serif; color: rgb(31, 73, =
125);"><o:p> </o:p></span></div><div style=3D"margin: 0cm; =
font-size: 12pt; font-family: Aptos, sans-serif;"><i><span =
style=3D"font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, =
73, 125);">Rodrigo Osorio<o:p></o:p></span></i></div><div style=3D"margin:=
0cm; font-size: 12pt; font-family: Aptos, sans-serif;"><i><span =
style=3D"font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, =
73, 125);">La Ramada 11694<o:p></o:p></span></i></div><div =
style=3D"margin: 0cm; font-size: 12pt; font-family: Aptos, =
sans-serif;"><i><span style=3D"font-size: 11pt; font-family: Arial, =
sans-serif; color: rgb(31, 73, 125);">Las =
Condes<o:p></o:p></span></i></div><div style=3D"margin: 0cm; font-size: =
12pt; font-family: Aptos, sans-serif;"><i><span style=3D"font-size: =
11pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125);">Santiago =
/ Region Metropolitana<o:p></o:p></span></i></div><div style=3D"margin: =
0cm; font-size: 12pt; font-family: Aptos, sans-serif;"><i><span =
style=3D"font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, =
73, 125);">7600158<o:p></o:p></span></i></div><div style=3D"margin: 0cm; =
font-size: 12pt; font-family: Aptos, sans-serif;"><i><span =
style=3D"font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, =
73, 125);">Chile<o:p></o:p></span></i></div><div style=3D"margin: 0cm; =
font-size: 12pt; font-family: Aptos, sans-serif;"><i><span =
style=3D"font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, =
73, 125);"><o:p> </o:p></span></i></div><div style=3D"margin: 0cm; =
font-size: 12pt; font-family: Aptos, sans-serif;"><i><span =
style=3D"font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, =
73, 125);">Tel 56984291291<o:p></o:p></span></i></div><div =
style=3D"margin: 0cm; font-size: 12pt; font-family: Aptos, =
sans-serif;"><i><span style=3D"font-size: 11pt; font-family: Arial, =
sans-serif; color: rgb(31, 73, =
125);"><o:p> </o:p></span></i></div><div style=3D"margin: 0cm; =
font-size: 12pt; font-family: Aptos, sans-serif;"><i><span =
style=3D"font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, =
73, 125);">Email:<span class=3D"Apple-converted-space"> </span><a =
href=3D"mailto:rodrigo.osorio.p@gmail.com">rodrigo.osorio.p@gmail.com</a><=
o:p></o:p></span></i></div><div style=3D"margin: 0cm; font-size: 12pt; =
font-family: Aptos, sans-serif;"><span style=3D"font-size: 11pt; =
font-family: Arial, sans-serif; color: rgb(31, 73, =
125);"><o:p> </o:p></span></div><div style=3D"margin: 0cm; =
font-size: 12pt; font-family: Aptos, sans-serif;"><span =
style=3D"font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, =
73, 125);">Please let us know ASAP if this is not =
correct.<o:p></o:p></span></div><div style=3D"margin: 0cm; font-size: =
12pt; font-family: Aptos, sans-serif;"><span style=3D"font-size: 11pt; =
font-family: Arial, sans-serif;"><o:p> </o:p></span></div><div =
style=3D"margin: 0cm; font-size: 12pt; font-family: Aptos, =
sans-serif;"><span style=3D"font-size: 11pt; font-family: Arial, =
sans-serif; color: rgb(31, 73, 125);">Kind =
regards,<o:p></o:p></span></div><div style=3D"margin: 0cm; font-size: =
12pt; font-family: Aptos, sans-serif;"><span style=3D"font-size: 11pt; =
font-family: Arial, sans-serif; color: rgb(31, 73, =
125);"><o:p> </o:p></span></div><div style=3D"margin: 0cm; =
font-size: 12pt; font-family: Aptos, sans-serif;"><span =
style=3D"font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, =
73, 125);">Neil.<o:p></o:p></span></div><div style=3D"margin: 0cm; =
font-size: 12pt; font-family: Aptos, sans-serif;"><span =
style=3D"font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, =
73, 125);"><o:p> </o:p></span></div><div style=3D"margin: 0cm; =
font-size: 12pt; font-family: Aptos, sans-serif;"><span =
style=3D"font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, =
73, 125);">---------------------------<o:p></o:p></span></div><div =
style=3D"margin: 0cm; font-size: 12pt; font-family: Aptos, =
sans-serif;"><span style=3D"font-size: 11pt; font-family: Arial, =
sans-serif; color: rgb(31, 73, 125);">Neil =
Stainton<o:p></o:p></span></div><div style=3D"margin: 0cm; font-size: =
12pt; font-family: Aptos, sans-serif;"><span style=3D"font-family: =
Arial, sans-serif; color: rgb(31, 73, 125);">HyperFlight =
Ltd<o:p></o:p></span></div><div style=3D"margin: 0cm; font-size: 12pt; =
font-family: Aptos, sans-serif;"><span style=3D"font-family: Arial, =
sans-serif; color: rgb(31, 73, 125);">1 Drybank =
Farm<o:p></o:p></span></div><div style=3D"margin: 0cm; font-size: 12pt; =
font-family: Aptos, sans-serif;"><span style=3D"font-family: Arial, =
sans-serif; color: rgb(31, 73, 125);">Fosse Way, =
Ettington<o:p></o:p></span></div><div style=3D"margin: 0cm; font-size: =
12pt; font-family: Aptos, sans-serif;"><span style=3D"font-family: =
Arial, sans-serif; color: rgb(31, 73, 125);">Stratford-upon-Avon<span =
class=3D"Apple-converted-space"> </span><o:p></o:p></span></div><div =
style=3D"margin: 0cm; font-size: 12pt; font-family: Aptos, =
sans-serif;"><span style=3D"font-family: Arial, sans-serif; color: =
rgb(31, 73, 125);">UK CV37 7PD<o:p></o:p></span></div><div =
style=3D"margin: 0cm; font-size: 12pt; font-family: Aptos, =
sans-serif;"><span style=3D"font-family: Arial, sans-serif; color: =
rgb(31, 73, 125);"><o:p> </o:p></span></div><div style=3D"margin: =
0cm; font-size: 12pt; font-family: Aptos, sans-serif;"><span =
style=3D"font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, =
73, 125);">Mob/WhatsApp: +44 (0)7821 351341<o:p></o:p></span></div><div =
style=3D"margin: 0cm; font-size: 12pt; font-family: Aptos, =
sans-serif;"><span style=3D"font-size: 11pt; font-family: Arial, =
sans-serif; color: rgb(31, 73, 125);">Email:<span =
class=3D"Apple-converted-space"> </span><a =
href=3D"mailto:neil@hyperflight.co.uk">neil@hyperflight.co.uk</a><o:p></o:=
p></span></div><div style=3D"margin: 0cm; font-size: 12pt; font-family: =
Aptos, sans-serif;"><span style=3D"font-size: 11pt; font-family: Arial, =
sans-serif; color: rgb(31, 73, 125);">Web :<span =
class=3D"Apple-converted-space"> </span><a =
href=3D"http://www.hyperflight.co.uk/">www.hyperflight.co.uk</a><o:p></o:p=
></span></div><div style=3D"margin: 0cm; font-size: 12pt; font-family: =
Aptos, sans-serif;"><span style=3D"font-size: 11pt; font-family: Arial, =
sans-serif; color: rgb(31, 73, 125);">VAT ID: =
GB116294226<o:p></o:p></span></div><div style=3D"margin: 0cm; font-size: =
12pt; font-family: Aptos, sans-serif;"><span style=3D"font-size: 11pt; =
font-family: Arial, sans-serif; color: rgb(31, 73, 125);">EORI: =
GB116294226000</span><b><span style=3D"font-size: 11pt; font-family: =
Calibri, sans-serif;"><o:p></o:p></span></b></div><div style=3D"margin: =
0cm; font-size: 12pt; font-family: Aptos, sans-serif;"><span =
style=3D"font-size: 11pt; font-family: Arial, =
sans-serif;"><o:p> </o:p></span></div><div style=3D"margin: 0cm; =
font-size: 12pt; font-family: Aptos, sans-serif;"><span =
style=3D"font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, =
73, 125);"><o:p> </o:p></span></div><div style=3D"margin: 0cm; =
font-size: 12pt; font-family: Aptos, sans-serif;"><span =
style=3D"font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, =
73, 125);"><o:p> </o:p></span></div><div style=3D"margin: 0cm; =
font-size: 12pt; font-family: Aptos, sans-serif;"><span =
style=3D"font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, =
73, 125);"><o:p> </o:p></span></div><div style=3D"border-width: 1pt =
medium medium; border-style: solid none none; border-color: rgb(225, =
225, 225) currentcolor currentcolor; border-image: none; padding: 3pt =
0cm 0cm;"><div style=3D"margin: 0cm; font-size: 12pt; font-family: =
Aptos, sans-serif;"><b><span lang=3D"EN-US" style=3D"font-size: 11pt; =
font-family: Calibri, sans-serif;">From:</span></b><span lang=3D"EN-US" =
style=3D"font-size: 11pt; font-family: Calibri, sans-serif;"><span =
class=3D"Apple-converted-space"> </span>Rodrigo Osorio =
<rodrigo.osorio.p@gmail.com><span =
class=3D"Apple-converted-space"> </span><br><b>Sent:</b><span =
class=3D"Apple-converted-space"> </span>26 May 2026 =
22:22<br><b>To:</b><span =
class=3D"Apple-converted-space"> </span><sales@hyperflight.co.uk&g=
t; <sales@hyperflight.co.uk><br><b>Subject:</b><span =
class=3D"Apple-converted-space"> </span>Missing part from Encanto =
F5L kit - Order GB116294226<o:p></o:p></span></div></div><div =
style=3D"margin: 0cm; font-size: 12pt; font-family: Aptos, =
sans-serif;"><o:p> </o:p></div><div><div><div><div><o:p> </o:p><=
/div><div>Dear Neil<o:p></o:p></div><div>I am writing to you regarding =
my purchase of the Encanto F5L glider =
kit <o:p></o:p></div><div>While assembling the model, I noticed =
that a specific balsa wood template is missing from the kit. It is the =
template that contains the 18 circles for the =
spoiler.<o:p></o:p></div><div>I have attached a photo of the =
successfully assembled wing as a reference to help you identify the =
missing component. Could you please let me know how we can resolve this =
issue and arrange for the missing template to be sent to =
me?<o:p></o:p></div><div>Thank you for your =
assistance.<o:p></o:p></div><div>Best =
regards,<o:p></o:p></div><div><o:p> </o:p></div><div> Rodrigo =
Osorio P.<o:p></o:p></div><div>PD: My friend Tony Rojas (from Chile) =
will make an order, so please send this Item in this =
order.</div></div></div></div></div></div></blockquote></div><br></div></b=
ody></html>=
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