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From: "sales@hyperflight.co.uk" <sales@hyperflight.co.uk>
Date: Mon, 3 Aug 2026 07:42:02 +0100
Message-ID: <CAEDyXA79v1YVu-d8_SxgOfFE=rBU+RhagP6mQVi3sODHPyAqiQ@mail.gmail.com>
Subject: Fwd: Order Ref 109863. Pug V2.1 - Missing Wing Spars from my order.
To: robin norman <nitrorob@hotmail.co.uk>
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Kind regards, Neil.

This message has been dictated to my phone. Please ignore any errors.

---------- Forwarded message ---------
From: Andrew Pitt <andrewpitt107@gmail.com>
Date: Mon, 3 Aug 2026 at 05:54
Subject: Re: Order Ref 109863. Pug V2.1 - Missing Wing Spars from my order.
To: <sales@hyperflight.co.uk>
Cc: <robin@hyperflight.co.uk>


Hi Neil.

I have placed an order for 2 Emax servos, 4 towhooks and a Hi Start bungee.
Order no. 110148.

Can you include the 2 missing wing spars from my Pug V2.1 order in this
shipment please?

Thank you.

Regards,

Andrew PITT.

On Mon, 3 Aug 2026, 12:03 Andrew Pitt, <andrewpitt107@gmail.com> wrote:

> Hi Neil.
>
> Thanks for your quick reply to my email.
>
> I also need to order some servos and other bits and pieces from
> Hyperflight. If I provide my order number today, can you pop the missing
> wing spars for the Pug V2.1 in with the same delivery?
>
> I'll place my order in a couple of hours and provide an order number to
> you so you can work your magic.
>
> Thanks for your help.
>
> Kind regards,
>
> Andrew PITT.
>
>
>
> On Mon, 3 Aug 2026, 00:32 sales@hyperflight.co.uk, <
> sales@hyperflight.co.uk> wrote:
>
>> Hi Andrew,
>>
>> I=E2=80=99m very sorry about this. We will dispatch the missing parts on=
 Monday.
>>
>> Kind regards, Neil.
>>
>> This message has been dictated to my phone. Please ignore any errors.
>>
>> On Sat, 1 Aug 2026 at 07:07, Andrew Pitt <andrewpitt107@gmail.com> wrote=
:
>>
>>> Hi Hyperflight Sales team,
>>>
>>> I recently received my Pug V2.1 Glider in the post. Thanks for the fast
>>> delivery to Australia.
>>>
>>> I have a slight problem. I'm missing the 2 wing spars.
>>>
>>> I opened the package this weekend to start building the plane, but on
>>> first inspection, the 2 wing spars are missing from the box.
>>>
>>> I have the tail boom; the 4 thin carbon leading and trailing edges; but
>>> the 2 spars are nowhere to be found.
>>>
>>> I'm hoping that you may be able to send the 2 missing spars so I may
>>> start the build.
>>>
>>> Please contact me if I can provide any further information.
>>>
>>> Thanks in advance,
>>>
>>> Andrew PITT.
>>>
>>

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<div><br clear=3D"all"><br clear=3D"all"><div><div dir=3D"ltr" class=3D"gma=
il_signature" data-smartmail=3D"gmail_signature">Kind regards, Neil. <br><b=
r>This message has been dictated to my phone. Please ignore any errors.</di=
v></div></div><div><br><div class=3D"gmail_quote gmail_quote_container"><di=
v dir=3D"ltr" class=3D"gmail_attr">---------- Forwarded message ---------<b=
r>From: <strong class=3D"gmail_sendername" dir=3D"auto">Andrew Pitt</strong=
> <span dir=3D"auto">&lt;<a href=3D"mailto:andrewpitt107@gmail.com">andrewp=
itt107@gmail.com</a>&gt;</span><br>Date: Mon, 3 Aug 2026 at 05:54<br>Subjec=
t: Re: Order Ref 109863. Pug V2.1 - Missing Wing Spars from my order.<br>To=
:  &lt;<a href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</=
a>&gt;<br>Cc:  &lt;<a href=3D"mailto:robin@hyperflight.co.uk">robin@hyperfl=
ight.co.uk</a>&gt;<br></div><br><br><div dir=3D"auto">Hi Neil.<div dir=3D"a=
uto"><br></div><div dir=3D"auto">I have placed an order for 2 Emax servos, =
4 towhooks and a Hi Start bungee. Order no. 110148.</div><div dir=3D"auto">=
<br></div><div dir=3D"auto">Can you include the 2 missing wing spars from m=
y Pug V2.1 order in this shipment=C2=A0please?</div><div dir=3D"auto"><br><=
/div><div dir=3D"auto">Thank you.</div><div dir=3D"auto"><br></div><div dir=
=3D"auto">Regards,</div><div dir=3D"auto"><br></div><div dir=3D"auto">Andre=
w PITT.</div></div><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D=
"gmail_attr">On Mon, 3 Aug 2026, 12:03 Andrew Pitt, &lt;<a href=3D"mailto:a=
ndrewpitt107@gmail.com" target=3D"_blank">andrewpitt107@gmail.com</a>&gt; w=
rote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex=
;border-left:1px #ccc solid;padding-left:1ex"><div dir=3D"auto">Hi Neil.<di=
v dir=3D"auto"><br></div><div dir=3D"auto">Thanks for your quick=C2=A0reply=
 to=C2=A0my email.</div><div dir=3D"auto"><br></div><div dir=3D"auto">I als=
o need to order some servos and other bits and=C2=A0pieces from Hyperflight=
. If I provide my order number today, can you pop the missing wing spars fo=
r the Pug V2.1 in with the same delivery?</div><div dir=3D"auto"><br></div>=
<div dir=3D"auto">I&#39;ll place my order in a couple of hours and provide =
an order number to you so you can work your magic.</div><div dir=3D"auto"><=
br></div><div dir=3D"auto">Thanks for your help.</div><div dir=3D"auto"><br=
></div><div dir=3D"auto">Kind=C2=A0regards,</div><div dir=3D"auto"><br></di=
v><div dir=3D"auto">Andrew PITT.</div><div dir=3D"auto"><br></div><div dir=
=3D"auto"><br></div></div><br><div class=3D"gmail_quote"><div dir=3D"ltr" c=
lass=3D"gmail_attr">On Mon, 3 Aug 2026, 00:32 <a href=3D"mailto:sales@hyper=
flight.co.uk" rel=3D"noreferrer" target=3D"_blank">sales@hyperflight.co.uk<=
/a>, &lt;<a href=3D"mailto:sales@hyperflight.co.uk" rel=3D"noreferrer" targ=
et=3D"_blank">sales@hyperflight.co.uk</a>&gt; wrote:<br></div><blockquote c=
lass=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;=
padding-left:1ex"><div>Hi Andrew,</div><div><br></div><div dir=3D"auto">I=
=E2=80=99m very sorry about this. We will dispatch the missing parts on Mon=
day.=C2=A0</div><div></div><div><br clear=3D"all"><div><div dir=3D"ltr" cla=
ss=3D"gmail_signature" data-smartmail=3D"gmail_signature">Kind regards, Nei=
l. <br><br>This message has been dictated to my phone. Please ignore any er=
rors.</div></div></div><div><br><div class=3D"gmail_quote"><div dir=3D"ltr"=
 class=3D"gmail_attr">On Sat, 1 Aug 2026 at 07:07, Andrew Pitt &lt;<a href=
=3D"mailto:andrewpitt107@gmail.com" rel=3D"noreferrer noreferrer" target=3D=
"_blank">andrewpitt107@gmail.com</a>&gt; wrote:<br></div><blockquote class=
=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padd=
ing-left:1ex"><div dir=3D"ltr">Hi Hyperflight Sales team,<div><br></div><di=
v>I recently received my Pug V2.1 Glider in the post. Thanks for the fast d=
elivery to Australia.</div><div><br></div><div>I have a slight problem. I&#=
39;m missing the 2 wing spars.</div><div><span style=3D"background-color:tr=
ansparent"><br></span></div><div><span style=3D"background-color:transparen=
t">I opened the package this weekend to start building the plane, but on fi=
rst inspection, the 2 wing spars are missing=C2=A0from </span>the<span styl=
e=3D"background-color:transparent">=C2=A0box.</span></div><div><br></div><d=
iv>I have the tail boom; the 4 thin carbon leading and trailing edges; but =
the 2 spars are nowhere to be found.</div><div><br></div><div>I&#39;m hopin=
g that you may be able to send the 2 missing spars so I may start the build=
.</div><div><br></div><div>Please contact me if I can provide=C2=A0any furt=
her information.</div><div><br></div><div>Thanks in advance,</div><div><br>=
</div><div>Andrew PITT.</div></div>
</blockquote></div></div>
</blockquote></div>
</blockquote></div>
</div></div>

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