HEX

File: D:/hMailServer/Data/hyperflight.co.uk/robin/84/{84D05268-F76A-46DC-BF29-20580B5394BA}.eml
Date: Thu, 2 Jul 2026 10:44:04 +0000 (GMT)
From: FedEx UK <uk@fedex.com>
To: "sales@hyperflight.co.uk" <sales@hyperflight.co.uk>
Cc: "southamptonuk@inxpress.com" <southamptonuk@inxpress.com>
Message-ID: <dk4Vg000000000000000000000000000000000000000000000THJN5F006iyZjxizSaKvrBqBQ2CqLw@sfdc.net>
In-Reply-To: <009a01dd095f$464987b0$d2dc9710$@hyperflight.co.uk>
References: <kDULk000000000000000000000000000000000000000000000THG5QW00JUJsicptSHqO8jtYsQMNqA@sfdc.net>
 <010b01dd089b$2d730a50$88591ef0$@hyperflight.co.uk> <Fj2gI000000000000000000000000000000000000000000000THHO4W00HbVvZn2uSjy9kdZH189tnA@sfdc.net>
 <w-Xnh000000000000000000000000000000000000000000000THHUDH00jPuo47j2R1u038bakuQazA@sfdc.net>
 <009a01dd095f$464987b0$d2dc9710$@hyperflight.co.uk>
Subject: RE: [EXTERNAL] RE: Clearance of your shipment 873364601021
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Hello Neil,

Thank you for your message. I hope you are doing well.

Please accept my sincere apologies for the inconvenience you have experienc=
ed with your parcel, number 87364601021. Unfortunately, I am unable to loca=
te an order number in the tracking details. However, based on the informati=
on available, the recipient=92s name is Kylie Nessa Engelsberg in the Unite=
d States. I hope this information assists you in identifying the parcel.

If you require any further assistance, please do not hesitate to contact us=
.

Wishing you a pleasant day.


Your Feedback is incredibly Valuable: How did we do today? Please take 2 mi=
nutes to let us know what you think of FedEx.

Kind Regards

Ahmed M | Customer Care Representative | FedEx Express | Registered EU Head=
 Office: Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands fedex.com

This message and any attachment are confidential and may be privileged or o=
therwise protected from disclosure. If you are not the intended recipient, =
please telephone or email the sender and delete this message and any attach=
ment from your system. If you are not the intended recipient you must not c=
opy this message or attachment or disclose the contents to any other person=
.

CGEXYZfront



--------------- Original Message ---------------
From: [sales@hyperflight.co.uk]
Sent: 7/1/2026, 1:41 PM
To: uk@fedex.com
Cc: southamptonuk@inxpress.com
Interaction Title: RE: [EXTERNAL] RE: Clearance of your shipment 8733646010=
21

We did reply to this yesterday, saying that we not have a record of sending=
 any parcel with a shipment no of 873364601021. Can you please check this?


If it is correct can you please give our order number? It should start 108 =
or 109, eg 109441. Alternatively the customer's name should be enough for u=
s to identify the parcel.


Our shipping agent, InXpress, which keeps records of all parcels we send al=
so emailed you saying they do not have a record of this tracking number eit=
her.


Kind regards,


Neil.


---------------------------

Neil Stainton

HyperFlight Ltd

1 Drybank Farm

Fosse Way, Ettington

Stratford-upon-Avon

UK CV37 7PD


Mob/WhatsApp: +44 (0)7821 351341

Email: neil@hyperflight.co.uk

Web  : www.hyperflight.co.uk

VAT ID: GB116294226

EORI: GB116294226000



From: FedEx UK <uk@fedex.com>
Sent: 01 July 2026 12:25
To: sales@hyperflight.co.uk
Subject: RE: [EXTERNAL] RE: Clearance of your shipment 873364601021


This is a gentle reminder.


Hello Team,

I hope this email finds you well.

I am emailing you regarding your shipment number 873364601021 and with supp=
ort ticket number C-247057226.


I am reaching you to inform that the shipment is currently held by customs =
and our clearance team there needs the following:

Manufacturer=92s name and address required.

Our clearance team tried to contact the recipient to get the needed informa=
tion but there is no response from the consignee.


Kindly provide the needed information by 07/02.


Otherwise, the parcel will be returned back at your expense as per FedEx re=
turn policy.


Rest assured once the information is obtained, I will pass it to the releva=
nt team to expedite the process.


Please accept my apologies regarding any inconvenience caused.


If you need any further assistance, do not hesitate to reach us via our web=
site https://www.fedex.com/global/choose-location.html


Have a wonderful day!

Your Feedback is incredibly Valuable: How did we do today?  Please take 2 m=
inutes to let us know what you think of FedEx.

Kind Regards

Ayoub O | Customer Care Representative | FedEx Express | Registered Office:=
 Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands|fedex.com

This message and any attachment are confidential and may be privileged or o=
therwise protected from disclosure. If you are not the intended recipient, =
please telephone or email the sender and delete this message and any attach=
ment from your system.  If you are not the intended recipient you must not =
copy this message or attachment or disclose the contents to any other perso=
n.

CGEZYXcertMP







--------------- Original Message ---------------
From: FedEx UK [uk@fedex.com]
Sent: 7/1/2026, 9:10 AM
To: sales@hyperflight.co.uk
Cc: southamptonuk@inxpress.com
Interaction Title: RE: [EXTERNAL] RE: Clearance of your shipment 8733646010=
21

This is a gentle reminder.


Hello Team,

I hope this email finds you well.

I am emailing you regarding your shipment number 873364601021 and with supp=
ort ticket number C-247057226.


I am reaching you to inform that the shipment is currently held by customs =
and our clearance team there needs the following:

Manufacturer=92s name and address required.

Our clearance team tried to contact the recipient to get the needed informa=
tion but there is no response from the consignee.


Kindly provide the needed information by 07/02.


Otherwise, the parcel will be returned back at your expense as per FedEx re=
turn policy.


Rest assured once the information is obtained, I will pass it to the releva=
nt team to expedite the process.


Please accept my apologies regarding any inconvenience caused.


If you need any further assistance, do not hesitate to reach us via our web=
site https://www.fedex.com/global/choose-location.html


Have a wonderful day!


Kind Regards,

Your Feedback is incredibly Valuable: How did we do today? Please take 2 mi=
nutes to let us know what you think of FedEx.

Kind Regards

Adham M | Customer Care Representative | FedEx Express | Registered Office:=
 Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands fedex.com

This message and any attachment are confidential and may be privileged or o=
therwise protected from disclosure. If you are not the intended recipient, =
please telephone or email the sender and delete this message and any attach=
ment from your system. If you are not the intended recipient you must not c=
opy this message or attachment or disclose the contents to any other person=
.

OTY3NDc2NA







--------------- Original Message ---------------
From: [sales@hyperflight.co.uk]
Sent: 6/30/2026, 2:17 PM
To: uk@fedex.com
Cc: southamptonuk@inxpress.com
Interaction Title: [EXTERNAL] RE: Clearance of your shipment 873364601021

Caution! This email originated outside of FedEx. Please do not open attachm=
ents or click links from an unknown or suspicious origin.


Hi,


I am sorry but we do not have a record of sending any parcel with a shipmen=
t no of 873364601021. Can you please check this?


If it is correct can you please give our order number? It should start 108 =
or 109, eg 109441. Alternatively the customer's name should be enough for u=
s to identify the parcel.


Kind regards,


Neil.


---------------------------

Neil Stainton

HyperFlight Ltd

1 Drybank Farm

Fosse Way, Ettington

Stratford-upon-Avon

UK CV37 7PD


Mob/WhatsApp: +44 (0)7821 351341

Email: neil@hyperflight.co.uk

Web  : www.hyperflight.co.uk

VAT ID: GB116294226

EORI: GB116294226000




From: FedEx UK <uk@fedex.com>
Sent: 30 June 2026 14:35
To: sales@hyperflight.co.uk
Subject: Clearance of your shipment 873364601021


Hello Team,

I hope this email finds you well.

I am emailing you regarding your shipment number 873364601021 and with supp=
ort ticket number C-247057226.


I am reaching you to inform that the shipment is currently held by customs =
and our clearance team there needs the following:

Manufacturer=92s name and address required.

Our clearance team tried to contact the recipient to get the needed informa=
tion but there is no response from the consignee.


Kindly provide the needed information by 07/02.


Otherwise, the parcel will be returned back at your expense as per FedEx re=
turn policy.


Rest assured once the information is obtained, I will pass it to the releva=
nt team to expedite the process.


Please accept my apologies regarding any inconvenience caused.


If you need any further assistance, do not hesitate to reach us via our web=
site https://www.fedex.com/global/choose-location.html


Have a wonderful day!


Kind Regards,


Your Feedback is incredibly Valuable: How did we do today? Please take 2 mi=
nutes to let us know what you think of FedEx.

Kind Regards

Adham M | Customer Care Representative | FedEx Express | Registered Office:=
 Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands fedex.com

This message and any attachment are confidential and may be privileged or o=
therwise protected from disclosure. If you are not the intended recipient, =
please telephone or email the sender and delete this message and any attach=
ment from your system. If you are not the intended recipient you must not c=
opy this message or attachment or disclose the contents to any other person=
.

OTY3NDc2NA
------=_Part_5844_1217633844.1782989044262
Content-Type: text/html; charset=ISO-8859-1
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<html><div>
<p>Hello Neil,</p>
<p>Thank you for your message. I hope you are doing well.</p>
<p>Please accept my sincere apologies for the inconvenience you have experi=
enced with your parcel, number 87364601021. Unfortunately, I am unable to l=
ocate an order number in the tracking details. However, based on the inform=
ation available, the recipient&rsquo;s name is Kylie Nessa Engelsberg in th=
e United States. I hope this information assists you in identifying the par=
cel.</p>
<p>If you require any further assistance, please do not hesitate to contact=
 us.</p>
<p>Wishing you a pleasant day.</p>
<br>Your Feedback is incredibly Valuable: How did we do today? Please take =
<a title=3D"2 minutes" href=3D"https://fedex.eu.qualtrics.com/jfe/form/SV_e=
XQmcVdjnJspxGe?cs_unit=3Dfedex_cs_OTQ0NTc2Mw&amp;Q_language=3DEN"><strong>2=
 minutes</strong></a> to let us know what you think of FedEx.<br><br>Kind R=
egards<br><br><strong>Ahmed M</strong> | Customer Care Representative | Fed=
Ex Express | Registered EU Head Office: Taurusavenue 125, 2132 LS Hoofddorp=
, The Netherlands <a title=3D"fedex.com" href=3D"https://www.fedex.com">fed=
ex.com</a></div>
<p style=3D"font-family: arial; font-size: 9pt;">This message and any attac=
hment are confidential and may be privileged or otherwise protected from di=
sclosure. If you are not the intended recipient, please telephone or email =
the sender and delete this message and any attachment from your system. If =
you are not the intended recipient you must not copy this message or attach=
ment or disclose the contents to any other person.</p>
<div><span style=3D"color: white;">CGEXYZfront</span></div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> [sales@hyperflight.co.uk]<br clear=3D"none"><b>Sent:</b> 7/1/2026=
, 1:41 PM<br clear=3D"none"><b>To:</b> uk@fedex.com<br clear=3D"none"><b>Cc=
:</b> southamptonuk@inxpress.com<br clear=3D"none"><b>Interaction Title:</b=
> RE: [EXTERNAL] RE: Clearance of your shipment 873364601021<br clear=3D"no=
ne"><br clear=3D"none"></div>
<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">We did reply t=
o this yesterday, saying that we not have a record of sending any parcel wi=
th a shipment no of 873364601021. Can you please check this?</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">If it is corre=
ct can you please give our order number? It should start 108 or 109, eg 109=
441. Alternatively the customer's name should be enough for us to identify =
the parcel.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Our shipping a=
gent, InXpress, which keeps records of all parcels we send also emailed you=
 saying they do not have a record of this tracking number either.</span></p=
>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Kind regards,<=
/span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Neil.</span></=
p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">--------------=
-------------</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Neil Stainton<=
/span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">HyperFlight Lt=
d</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">1 Drybank Farm=
</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Fosse Way, Ett=
ington</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Stratford-upon=
-Avon </span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">UK CV37 7PD</s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Mob/WhatsApp: =
+44 (0)7821 351341</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Email: neil@hy=
perflight.co.uk</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Web&nbsp; : <a=
 shape=3D"rect" href=3D"https://urldefense.com/v3/__http://www.hyperflight.=
co.uk__;!!BL9GA0TyTA!fSUeBTRZ4txMs1k8SZSPgSPYT7sdFFhk0YuD8tfqKrbhUy70gWY9HT=
xn1qgWgZzxlMuGxyPoBC7AoGQ$" target=3D"_blank" rel=3D"noopener noreferrer">w=
ww.hyperflight.co.uk</a></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">VAT ID: GB1162=
94226</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">EORI: GB116294=
226000</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Aria=
l',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span><=
/p>
<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt=
 0cm 0cm 0cm;">
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size: 11.0pt; =
font-family: 'Calibri',sans-serif;">From:</span></b><span lang=3D"EN-US" st=
yle=3D"font-size: 11.0pt; font-family: 'Calibri',sans-serif;"> FedEx UK &lt=
;uk@fedex.com&gt; <br clear=3D"none"><b>Sent:</b> 01 July 2026 12:25<br cle=
ar=3D"none"><b>To:</b> sales@hyperflight.co.uk<br clear=3D"none"><b>Subject=
:</b> RE: [EXTERNAL] RE: Clearance of your shipment 873364601021</span></p>
</div>
<p class=3D"MsoNormal">&nbsp;</p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size: 9.0pt; font-family: 'Arial=
',sans-serif; color: black;">This is a gentle reminder.</span><span style=
=3D"font-size: 13.5pt; font-family: 'Times New Roman',serif; color: black;"=
><br clear=3D"none"><br clear=3D"none"></span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline;"><spa=
n style=3D"font-size: 9.0pt; font-family: 'Arial',sans-serif; color: #2e2e2=
e;">Hello Team,</span><span style=3D"font-size: 10.0pt; font-family: 'Noto =
Sans',sans-serif; color: #2e2e2e;"></span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 9.0pt; font-family: 'Ar=
ial',sans-serif; color: #2e2e2e;">I hope this email finds you well.&nbsp;</=
span><span style=3D"font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;=
 color: #2e2e2e;"></span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 9.0pt; font-family: 'Ar=
ial',sans-serif; color: #2e2e2e;">I am emailing you regarding your shipment=
 number 873364601021 and with support ticket number C-247057226.&nbsp;</spa=
n><span style=3D"font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; co=
lor: #2e2e2e;"></span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 9.0pt; font-family: 'Ar=
ial',sans-serif; color: #2e2e2e;">I am reaching you to inform that the ship=
ment is currently held by customs and our clearance team there needs the fo=
llowing:</span><span style=3D"font-size: 10.0pt; font-family: 'Noto Sans',s=
ans-serif; color: #2e2e2e;"></span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 9.0pt; font-family: 'Ar=
ial',sans-serif; color: #2e2e2e;">&nbsp;</span><span style=3D"font-size: 9.=
0pt; font-family: 'Arial',sans-serif; color: black; border: none windowtext=
 1.0pt; padding: 0cm;">Manufacturer&rsquo;s name and address required.</spa=
n><span style=3D"font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; co=
lor: #2e2e2e;"></span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 9.0pt; font-family: 'Ar=
ial',sans-serif; color: #2e2e2e;">Our clearance team tried to contact the r=
ecipient to get the needed information but there is no response from the co=
nsignee.</span><span style=3D"font-size: 10.0pt; font-family: 'Noto Sans',s=
ans-serif; color: #2e2e2e;"></span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 9.0pt; font-family: 'Ar=
ial',sans-serif; color: #2e2e2e;">Kindly provide the needed information by =
07/02.&nbsp;</span><span style=3D"font-size: 10.0pt; font-family: 'Noto San=
s',sans-serif; color: #2e2e2e;"></span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 9.0pt; font-family: 'Ar=
ial',sans-serif; color: #2e2e2e;">Otherwise, the parcel will be returned ba=
ck at your expense as per FedEx return policy.</span><span style=3D"font-si=
ze: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;"></span></=
p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 9.0pt; font-family: 'Ar=
ial',sans-serif; color: #2e2e2e;">Rest assured once the information is obta=
ined, I will pass it to the relevant team to expedite the process.</span><s=
pan style=3D"font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color:=
 #2e2e2e;"></span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 9.0pt; font-family: 'Ar=
ial',sans-serif; color: #2e2e2e;">Please accept my apologies regarding any =
inconvenience caused.&nbsp;</span><span style=3D"font-size: 10.0pt; font-fa=
mily: 'Noto Sans',sans-serif; color: #2e2e2e;"></span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 9.0pt; font-family: 'Ar=
ial',sans-serif; color: #2e2e2e;">If you need any further assistance, do no=
t hesitate to reach us via our website <a shape=3D"rect" href=3D"https://ww=
w.fedex.com/global/choose-location.html" target=3D"_blank" rel=3D"noopener =
noreferrer"><span style=3D"color: #0066cc; border: none windowtext 1.0pt; p=
adding: 0cm;">https://www.fedex.com/global/choose-location.html</span></a><=
/span><span style=3D"font-size: 10.0pt; font-family: 'Noto Sans',sans-serif=
; color: #2e2e2e;"></span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 9.0pt; font-family: 'Ar=
ial',sans-serif; color: #2e2e2e;">Have a wonderful day!</span><span style=
=3D"font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #2e2e2e;=
"></span></p>
</div>
<p><span style=3D"font-size: 9.0pt; font-family: 'Arial',sans-serif;">Your =
Feedback is incredibly Valuable: How did we do today? &nbsp;Please take <a =
shape=3D"rect" href=3D"https://urldefense.com/v3/__https://fedex.eu.qualtri=
cs.com/jfe/form/SV_eXQmcVdjnJspxGe?cs_unit=3Dfedex_cs_NjM5OTU2NA&amp;Q_lang=
uage=3Den__;!!BL9GA0TyTA!fSUeBTRZ4txMs1k8SZSPgSPYT7sdFFhk0YuD8tfqKrbhUy70gW=
Y9HTxn1qgWgZzxlMuGxyPo9s3-epk$" title=3D"2 minutes" target=3D"_blank" rel=
=3D"noopener noreferrer"><strong><span style=3D"font-family: 'Arial',sans-s=
erif;">2 minutes</span></strong></a> to let us know what you think of FedEx=
.<br clear=3D"none"><br clear=3D"none">Kind Regards<br clear=3D"none"><br c=
lear=3D"none"><strong><span style=3D"font-family: 'Arial',sans-serif;">Ayou=
b O</span></strong> | Customer Care Representative | FedEx Express | Regist=
ered Office: Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands|<a shape=
=3D"rect" href=3D"https://www.fedex.com" title=3D"fedex.com" target=3D"_bla=
nk" rel=3D"noopener noreferrer">fedex.com</a></span></p>
<p><span style=3D"font-size: 9.0pt; font-family: 'Arial',sans-serif;">This =
message and any attachment are confidential and may be privileged or otherw=
ise protected from disclosure. If you are not the intended recipient, pleas=
e telephone or email the sender and delete this message and any attachment =
from your system. &nbsp;If you are not the intended recipient you must not =
copy this message or attachment or disclose the contents to any other perso=
n.</span></p>
<div>
<p class=3D"MsoNormal"><span style=3D"color: white;">CGEZYXcertMP</span></p=
>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"margin-bottom: 12.0pt;">--------------- Ori=
ginal Message ---------------<br clear=3D"none"><b>From:</b> FedEx UK [uk@f=
edex.com]<br clear=3D"none"><b>Sent:</b> 7/1/2026, 9:10 AM<br clear=3D"none=
"><b>To:</b> <a shape=3D"rect" href=3D"mailto:sales@hyperflight.co.uk" targ=
et=3D"_blank" rel=3D"noopener noreferrer">sales@hyperflight.co.uk</a><br cl=
ear=3D"none"><b>Cc:</b> <a shape=3D"rect" href=3D"mailto:southamptonuk@inxp=
ress.com" target=3D"_blank" rel=3D"noopener noreferrer">southamptonuk@inxpr=
ess.com</a><br clear=3D"none"><b>Interaction Title:</b> RE: [EXTERNAL] RE: =
Clearance of your shipment 873364601021</p>
</div>
<div>
<p class=3D"MsoNormal">This is a gentle reminder.<br clear=3D"none"><br cle=
ar=3D"none"></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline;"><spa=
n style=3D"font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #=
2e2e2e;">Hello Team,</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">I hope this email finds you well.&nb=
sp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">I am emailing you regarding your shi=
pment number 873364601021 and with support ticket number C-247057226.&nbsp;=
</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">I am reaching you to inform that the=
 shipment is currently held by customs and our clearance team there needs t=
he following:</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span><span style=3D"font-siz=
e: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black;">Manufacturer=
&rsquo;s name and address required.</span><span style=3D"font-size: 10.0pt;=
 font-family: 'Noto Sans',sans-serif; color: #2e2e2e;"></span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">Our clearance team tried to contact =
the recipient to get the needed information but there is no response from t=
he consignee.</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">Kindly provide the needed informatio=
n by 07/02.&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">Otherwise, the parcel will be return=
ed back at your expense as per FedEx return policy.</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">Rest assured once the information is=
 obtained, I will pass it to the relevant team to expedite the process.</sp=
an></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">Please accept my apologies regarding=
 any inconvenience caused.&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">If you need any further assistance, =
do not hesitate to reach us via our website <a shape=3D"rect" href=3D"https=
://www.fedex.com/global/choose-location.html" target=3D"_blank" rel=3D"noop=
ener noreferrer"><span style=3D"color: #0066cc;">https://www.fedex.com/glob=
al/choose-location.html</span></a></span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">Have a wonderful day!</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; white=
-space: pre-wrap; box-sizing: border-box; counter-reset: list-1 0 list-2 0 =
list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">Kind Regards,&nbsp;</span></p>
</div>
<p><span style=3D"font-size: 9.0pt; font-family: 'Arial',sans-serif;">Your =
Feedback is incredibly Valuable: How did we do today? Please take <a shape=
=3D"rect" href=3D"https://urldefense.com/v3/__https://fedex.eu.qualtrics.co=
m/jfe/form/SV_eXQmcVdjnJspxGe?cs_unit=3Dfedex_cs_*20NjcwMzU3OQ&amp;Q_langua=
ge=3DEN__;JQ!!BL9GA0TyTA!fSUeBTRZ4txMs1k8SZSPgSPYT7sdFFhk0YuD8tfqKrbhUy70gW=
Y9HTxn1qgWgZzxlMuGxyPopmjCf-c$" target=3D"_blank" title=3D"2 minutes" rel=
=3D"noopener noreferrer"><strong><span style=3D"font-family: 'Arial',sans-s=
erif;">2 minutes</span></strong></a> to let us know what you think of FedEx=
.<br clear=3D"none"><br clear=3D"none">Kind Regards<br clear=3D"none"><br c=
lear=3D"none"><strong><span style=3D"font-family: 'Arial',sans-serif;">Adha=
m M</span></strong> | Customer Care Representative | FedEx Express | Regist=
ered Office: Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands <a shape=
=3D"rect" href=3D"https://www.fedex.com" target=3D"_blank" title=3D"fedex.c=
om" rel=3D"noopener noreferrer">fedex.com</a></span></p>
<p><span style=3D"font-size: 9.0pt; font-family: 'Arial',sans-serif;">This =
message and any attachment are confidential and may be privileged or otherw=
ise protected from disclosure. If you are not the intended recipient, pleas=
e telephone or email the sender and delete this message and any attachment =
from your system. If you are not the intended recipient you must not copy t=
his message or attachment or disclose the contents to any other person.</sp=
an></p>
<div>
<p class=3D"MsoNormal"><span style=3D"color: white;">OTY3NDc2NA</span></p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"margin-bottom: 12.0pt;">--------------- Ori=
ginal Message ---------------<br clear=3D"none"><b>From:</b> [sales@hyperfl=
ight.co.uk]<br clear=3D"none"><b>Sent:</b> 6/30/2026, 2:17 PM<br clear=3D"n=
one"><b>To:</b> <a shape=3D"rect" href=3D"mailto:uk@fedex.com" target=3D"_b=
lank" rel=3D"noopener noreferrer">uk@fedex.com</a><br clear=3D"none"><b>Cc:=
</b> <a shape=3D"rect" href=3D"mailto:southamptonuk@inxpress.com" target=3D=
"_blank" rel=3D"noopener noreferrer">southamptonuk@inxpress.com</a><br clea=
r=3D"none"><b>Interaction Title:</b> [EXTERNAL] RE: Clearance of your shipm=
ent 873364601021</p>
</div>
<div>
<div align=3D"center">
<table class=3D"MsoNormalTable" border=3D"1" cellspacing=3D"0" cellpadding=
=3D"0">
<tbody>
<tr>
<td colspan=3D"1" rowspan=3D"1" style=3D"padding: .75pt .75pt .75pt .75pt;"=
>
<p align=3D"center" class=3D"MsoNormal" style=3D"text-align: center;"><b><s=
pan style=3D"font-size: 10.0pt; font-family: 'Arial',sans-serif; color: #ff=
334f;">Caution! This email originated outside of FedEx. Please do not open =
attachments or click links from an unknown or suspicious origin</span></b>.=
</p>
</td>
</tr>
</tbody>
</table>
</div>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">Hi,</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">I am sorry but we do not=
 have a record of sending any parcel with a shipment no of 873364601021. Ca=
n you please check this?</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">If it is correct can you=
 please give our order number? It should start 108 or 109, eg 109441. Alter=
natively the customer's name should be enough for us to identify the parcel=
.</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">Kind regards,</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">Neil.</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">------------------------=
---</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">Neil Stainton</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-family: 'Arial',sans-serif; color: #1f497d=
;">HyperFlight Ltd</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-family: 'Arial',sans-serif; color: #1f497d=
;">1 Drybank Farm</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-family: 'Arial',sans-serif; color: #1f497d=
;">Fosse Way, Ettington</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-family: 'Arial',sans-serif; color: #1f497d=
;">Stratford-upon-Avon </span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-family: 'Arial',sans-serif; color: #1f497d=
;">UK CV37 7PD</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-family: 'Arial',sans-serif; color: #1f497d=
;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">Mob/WhatsApp: +44 (0)782=
1 351341</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">Email: <a shape=3D"rect"=
 href=3D"mailto:neil@hyperflight.co.uk" target=3D"_blank" rel=3D"noopener n=
oreferrer">neil@hyperflight.co.uk</a></span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">Web &nbsp;: <a shape=3D"=
rect" href=3D"https://urldefense.com/v3/__http:/www.hyperflight.co.uk__;!!B=
L9GA0TyTA!aL7ovjQgzWCuWLWyGPwxApJuBCaWCcZw6X63QmpOTcC2HPEvPjFB3Ttb25O-yldq8=
hZOrrOlE_EZZl8$" target=3D"_blank" rel=3D"noopener noreferrer">www.hyperfli=
ght.co.uk</a></span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">VAT ID: GB116294226</spa=
n></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">EORI: GB116294226000</sp=
an></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Arial',sans-se=
rif; color: #1f497d; mso-fareast-language: EN-US;">&nbsp;</span></p>
<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt=
 0cm 0cm 0cm;">
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><b><span lang=3D"EN-US" style=3D"font-size: 11.0pt; font-famil=
y: 'Calibri',sans-serif;">From:</span></b><span lang=3D"EN-US" style=3D"fon=
t-size: 11.0pt; font-family: 'Calibri',sans-serif;"> FedEx UK &lt;<a shape=
=3D"rect" href=3D"mailto:uk@fedex.com" target=3D"_blank" rel=3D"noopener no=
referrer">uk@fedex.com</a>&gt; <br clear=3D"none"><b>Sent:</b> 30 June 2026=
 14:35<br clear=3D"none"><b>To:</b> <a shape=3D"rect" href=3D"mailto:sales@=
hyperflight.co.uk" target=3D"_blank" rel=3D"noopener noreferrer">sales@hype=
rflight.co.uk</a><br clear=3D"none"><b>Subject:</b> Clearance of your shipm=
ent 873364601021</span></p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<div>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline;"><spa=
n style=3D"font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #=
2e2e2e;">Hello Team,</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">I hope this email finds you well.&nb=
sp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">I am emailing you regarding your shi=
pment number 873364601021 and with support ticket number C-247057226.&nbsp;=
</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">I am reaching you to inform that the=
 shipment is currently held by customs and our clearance team there needs t=
he following:</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span><span style=3D"font-siz=
e: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black;">Manufacturer=
&rsquo;s name and address required.</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">Our clearance team tried to contact =
the recipient to get the needed information but there is no response from t=
he consignee.</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">Kindly provide the needed informatio=
n by 07/02.&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">Otherwise, the parcel will be return=
ed back at your expense as per FedEx return policy.</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">Rest assured once the information is=
 obtained, I will pass it to the relevant team to expedite the process.</sp=
an></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">Please accept my apologies regarding=
 any inconvenience caused.&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">If you need any further assistance, =
do not hesitate to reach us via our website </span><span style=3D"color: bl=
ack;"><a shape=3D"rect" href=3D"https://www.fedex.com/global/choose-locatio=
n.html" target=3D"_blank" rel=3D"noopener noreferrer"><span style=3D"font-s=
ize: 10.0pt; font-family: 'Noto Sans',sans-serif; color: #0066cc;">https://=
www.fedex.com/global/choose-location.html</span></a></span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">Have a wonderful day!</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">&nbsp;</span></p>
<p style=3D"margin: 0cm; background: white; vertical-align: baseline; box-s=
izing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-=
5 0 list-6 0 list-7 0 list-8 0 list-9 0; white-space: pre-wrap; border: cur=
rentcolor; cursor: text;"><span style=3D"font-size: 10.0pt; font-family: 'N=
oto Sans',sans-serif; color: #2e2e2e;">Kind Regards,&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; margin-bottom: 12=
.0pt;">&nbsp;</p>
</div>
<p><span style=3D"font-size: 9.0pt; font-family: 'Arial',sans-serif;">Your =
Feedback is incredibly Valuable: How did we do today? Please take </span><a=
 shape=3D"rect" href=3D"https://urldefense.com/v3/__https:/fedex.eu.qualtri=
cs.com/jfe/form/SV_eXQmcVdjnJspxGe?cs_unit=3Dfedex_cs_*20NjcwMzU3OQ&amp;Q_l=
anguage=3DEN__;JQ!!BL9GA0TyTA!aL7ovjQgzWCuWLWyGPwxApJuBCaWCcZw6X63QmpOTcC2H=
PEvPjFB3Ttb25O-yldq8hZOrrOlZppyNpw$" target=3D"_blank" title=3D"2 minutes" =
rel=3D"noopener noreferrer"><strong><span style=3D"font-size: 9.0pt; font-f=
amily: 'Arial',sans-serif;">2 minutes</span></strong></a><span style=3D"fon=
t-size: 9.0pt; font-family: 'Arial',sans-serif;"> to let us know what you t=
hink of FedEx.<br clear=3D"none"><br clear=3D"none">Kind Regards<br clear=
=3D"none"><br clear=3D"none"><strong><span style=3D"font-family: 'Arial',sa=
ns-serif;">Adham M</span></strong> | Customer Care Representative | FedEx E=
xpress | Registered Office: Taurusavenue 125, 2132 LS Hoofddorp, The Nether=
lands </span><a shape=3D"rect" href=3D"https://www.fedex.com" target=3D"_bl=
ank" title=3D"fedex.com" rel=3D"noopener noreferrer"><span style=3D"font-si=
ze: 9.0pt; font-family: 'Arial',sans-serif;">fedex.com</span></a></p>
<p><span style=3D"font-size: 9.0pt; font-family: 'Arial',sans-serif;">This =
message and any attachment are confidential and may be privileged or otherw=
ise protected from disclosure. If you are not the intended recipient, pleas=
e telephone or email the sender and delete this message and any attachment =
from your system. If you are not the intended recipient you must not copy t=
his message or attachment or disclose the contents to any other person.</sp=
an></p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"color: white;">OTY3NDc2NA</span></p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><img id=3D"_x0000_i1027" border=3D"0" width=3D"1" height=3D"1"=
 style=3D"width: .0104in; height: .0104in;" src=3D"https://fedex-ced.my.sal=
esforce.com/servlet/servlet.ImageServer?oid=3D00D3k000000v7jg&amp;esid=3D01=
8KY00000GY8lG&amp;from=3Dint"></p>
</div>
<div>
<p class=3D"MsoNormal"><img id=3D"_x0000_i1026" border=3D"0" width=3D"1" he=
ight=3D"1" style=3D"width: .0104in; height: .0104in;" src=3D"https://fedex-=
ced.my.salesforce.com/servlet/servlet.ImageServer?oid=3D00D3k000000v7jg&amp=
;esid=3D018KY00000GZdRS&amp;from=3Dint"></p>
</div>
<p class=3D"MsoNormal"><img id=3D"_x0000_i1025" border=3D"0" src=3D"https:/=
/fedex-ced.my.salesforce.com/servlet/servlet.ImageServer?oid=3D00D3k000000v=
7jg&amp;esid=3D018KY00000GZvAO&amp;from=3Dint"></p>
</div><img alt=3D"" src=3D"https://fedex-ced.my.salesforce.com/servlet/serv=
let.ImageServer?oid=3D00D3k000000v7jg&esid=3D018KY00000Gbst5&from=3Dext"></=
html>
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