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From: <sales@hyperflight.co.uk>
To: <info@clm-pro.com>
References: <CAP1hA-pRoNFuB+aovcj4qUR3OrJCPPDSqqt=gCVNAt1RN=jLjA@mail.gmail.com> <023d01dcf1f3$a86e2550$f94a6ff0$@hyperflight.co.uk>
 <780ff3406e321feb265e356b2167b548@clm-pro.com> <003901dcf421$039d97b0$0ad8c710$@hyperflight.co.uk>
 <92a7722ff8329d53bd858b5ea4c10172@clm-pro.com> <026e01dcff2a$db0c7bd0$91257370$@hyperflight.co.uk>
 <3963cf5edd97d2f0ca02a82b94ca641e@clm-pro.com>
In-Reply-To: <3963cf5edd97d2f0ca02a82b94ca641e@clm-pro.com>
Subject: RE: FW: Wrong model
Date: Thu, 18 Jun 2026 16:46:12 +0100
Message-ID: <028a01dcff39$97534db0$c5f9e910$@hyperflight.co.uk>
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Hi Nikola,

Thanks for the tracking info.

No problem with the small delay.

I am very sorry you have been unwell. I hope you return to full health very
quickly.

Kind regards,

Neil.

---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon 
UK CV37 7PD

Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web  : www.hyperflight.co.uk
VAT ID: GB116294226
EORI: GB116294226000



-----Original Message-----
From: info@clm-pro.com <info@clm-pro.com> 
Sent: 18 June 2026 15:43
To: sales@hyperflight.co.uk
Subject: Re: FW: Wrong model

Hello Neil,

I sent the package last week. It should be delivered soon.

Tracking number: CE421300616HR

I did not manage to let you know earlier because I ended up in the 
hospital. I am having problems with my eye and head again, so things 
have been a bit difficult.

I had planned to send your package tomorrow. However, since I am now a 
little behind, I will finish packing everything on Monday and send you 
the package with the Prime Q models.

Kind regards,
Nikola

Kind regards,
Nikola Prprovic

On 2026-06-18 16:00, sales@hyperflight.co.uk wrote:
> Hi Nikola,
> 
> Have you sent the package yet? Do you have a tracking number?
> 
> Kind regards,
> 
> Neil.
> 
> ---------------------------
> Neil Stainton
> HyperFlight Ltd
> 1 Drybank Farm
> Fosse Way, Ettington
> Stratford-upon-Avon
> UK CV37 7PD
> 
> Mob/WhatsApp: +44 (0)7821 351341
> Email: neil@hyperflight.co.uk
> Web  : www.hyperflight.co.uk
> VAT ID: GB116294226
> EORI: GB116294226000
> 
> 
> 
> -----Original Message-----
> From: info@clm-pro.com <info@clm-pro.com>
> Sent: 04 June 2026 21:03
> To: sales@hyperflight.co.uk
> Subject: Re: FW: Wrong model
> 
> Hello Neil,
> 
> No problem, we will send the package directly to Richard Hobson.
> 
> At the beginning of next week, we will prepare everything and ship the
> package.
> 
> Kind regards,
> Nikola prprovic
> 
> On 2026-06-04 14:52, sales@hyperflight.co.uk wrote:
>> Hi Nikola,
>> 
>> < If you would like, we can send you only that one electric fuselage
>> for
>> the Prime III, so that you can forward it to the customer as soon as
>> possible.>
>> 
>> Yes please, that would be very nice. If it is no extra work, could you
>> send it
>> direct to the customer's address:
>> 
>> Richard Hobson
>> 4 Belmont Road
>> Minster on Sea
>> Sheerness
>> Kent ME12 3BL
>> United Kingdom
>> 
>> Tel: 07999525374
>> Email: richardhobson1206@gmail.com
>> 
>> I am very sorry about the plywood problem. I hope you manage to source
>> some good
>> wood soon!
>> 
>> Kind regards,
>> 
>> Neil.
>> 
>> ---------------------------
>> Neil Stainton
>> HyperFlight Ltd
>> 1 Drybank Farm
>> Fosse Way, Ettington
>> Stratford-upon-Avon
>> UK CV37 7PD
>> 
>> Mob/WhatsApp: +44 (0)7821 351341
>> Email: neil@hyperflight.co.uk
>> Web  : www.hyperflight.co.uk
>> VAT ID: GB116294226
>> EORI: GB116294226000
>> 
>> 
>> 
>> 
>> -----Original Message-----
>> From: info@clm-pro.com <info@clm-pro.com>
>> Sent: 04 June 2026 09:12
>> To: sales@hyperflight.co.uk
>> Subject: Re: FW: Wrong model
>> 
>> Hello Neil,
>> 
>> If you would like, we can send you only that one electric fuselage for
>> the Prime III, so that you can forward it to the customer as soon as
>> possible.
>> 
>> Everything is clearly explained on your website, so it is almost
>> impossible to order the wrong item. Sometimes customers simply do not
>> read the description and do not pay attention to the details.
>> 
>> At the moment, we are having problems sourcing 1 mm aero plywood for
>> laser cutting.
>> The last shipments from three different suppliers were not of a 
>> quality
>> that meets our standards.
>> 
>> When we cut the largest wing parts, such as the trailing edge and 
>> other
>> components, the entire piece of material warps badly. We do not want 
>> to
>> include such parts in the package, as it would look unprofessional on
>> our side.
>> 
>> We are now waiting for a new shipment to see what the quality will be
>> like.
>> 
>> Kind regards,
>> Nikola
>> 
>> Kind regards,
>> Nikola Prprovic
>> 
>> On 2026-06-01 20:22, sales@hyperflight.co.uk wrote:
>>> Hi Nikola,
>>> 
>>> A customer ordered a glider Prime RES III when he wanted an electric
>>> model. He started building it before realising.  :-(
>>> 
>>> And of course he is now blaming our unclear website for his mistake.
>>> 
>>> Could you please send the balsa and ply parts for a Prime RES III
>>> electric pod with our Prime RES III order? Apologies for this special
>>> request.
>>> 
>>> I have sent an updated order email.
>>> 
>>> Kind regards,
>>> 
>>> Neil.
>>> 
>>> ---------------------------
>>> 
>>> Neil Stainton
>>> 
>>> HyperFlight Ltd
>>> 
>>> 1 Drybank Farm
>>> 
>>> Fosse Way, Ettington
>>> 
>>> Stratford-upon-Avon
>>> 
>>> UK CV37 7PD
>>> 
>>> Mob/WhatsApp: +44 (0)7821 351341
>>> 
>>> Email: neil@hyperflight.co.uk
>>> 
>>> Web  : www.hyperflight.co.uk
>>> 
>>> VAT ID: GB116294226
>>> 
>>> EORI: GB116294226000
>>> 
>>> From: sales@hyperflight.co.uk <sales@hyperflight.co.uk>
>>> Sent: 01 June 2026 18:43
>>> To: 'Richard Hobson' <richardhobson1206@gmail.com>
>>> Cc: surinder@itpartnership.com
>>> Subject: RE: Wrong model
>>> 
>>> Hi Richard,
>>> 
>>> On the website it is much clearer, it looks like this:
>>> 
>>> It is just that on the confirmation email we list the option names
>>> _Glider/Electric, Tail type _followed by the option chosen _F3L
>>> Glider, V tail._
>>> 
>>> It doesn't follow to say the unclear confirmation email is the reason
>>> you selected the option.
>>> 
>>> Kind regards,
>>> 
>>> Neil.
>>> 
>>> ---------------------------
>>> 
>>> Neil Stainton
>>> 
>>> HyperFlight Ltd
>>> 
>>> 1 Drybank Farm
>>> 
>>> Fosse Way, Ettington
>>> 
>>> Stratford-upon-Avon
>>> 
>>> UK CV37 7PD
>>> 
>>> Mob/WhatsApp: +44 (0)7821 351341
>>> 
>>> Email: neil@hyperflight.co.uk
>>> 
>>> Web  : www.hyperflight.co.uk [1]
>>> 
>>> VAT ID: GB116294226
>>> 
>>> EORI: GB116294226000
>>> 
>>> From: Richard Hobson <richardhobson1206@gmail.com>
>>> Sent: 01 June 2026 17:28
>>> To: sales@hyperflight.co.uk
>>> Subject: Wrong model
>>> 
>>> Hello I just looked at my email from you as can see from that it was
>>> not my mistake as it saying that I had order if had not got that 
>>> email
>>> I would contact you straight away .
>>> 
>>> Richard,C,Hobson Regards
>>> 
>>> Links:
>>> ------
>>> [1] http://www.hyperflight.co.uk