File: D:/hMailServer/Data/hyperflight.co.uk/robin/7E/{7E9F6B92-3CE6-42F9-9C00-6E3B3EBF813C}.eml
Return-Path: sales@hyperflight.co.uk
Delivered-To: robin@hyperflight.co.uk
Received: from Neil (emodeler.plus.com [212.159.111.105]) by mail.itpartnership.com
with ESMTPSA (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256)
; Wed, 27 May 2026 14:44:52 +0100
From: <sales@hyperflight.co.uk>
To: "'Rodrigo Osorio'" <rodrigo.osorio.p@gmail.com>
Cc: =?utf-8?Q?'J=C3=A1n_Littva'?= <fxlglider@gmail.com>
References: <CANLSyfX0g2fUrkuVcJzyOBOs1rqXPFW0RBsK7RpSXMnBF0ee+w@mail.gmail.com>
In-Reply-To: <CANLSyfX0g2fUrkuVcJzyOBOs1rqXPFW0RBsK7RpSXMnBF0ee+w@mail.gmail.com>
Subject: RE: Missing part from Encanto F5L kit - Order GB116294226
Date: Wed, 27 May 2026 14:44:53 +0100
Message-ID: <009501dcedde$ff350660$fd9f1320$@hyperflight.co.uk>
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----=_NextPart_000_0096_01DCEDE7.60FA31B0"
X-Mailer: Microsoft Outlook 16.0
thread-index: AQFcTbrZVFqxWmorEwP3q6FDXfNNsbcjIfag
Content-Language: en-gb
X-ITP: 1 (Sent)
X-hMailServer-LoopCount: 2
X-Priority: 5 (Lowest)
This is a multipart message in MIME format.
------=_NextPart_000_0096_01DCEDE7.60FA31B0
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
Hi Rodrigo,
=20
The Encanto manufacturer has agreed to send you the missing part =
directly.=20
=20
I gave them your contact details as:
=20
Rodrigo Osorio
La Ramada 11694
Las Condes
Santiago / Region Metropolitana
7600158
Chile
=20
Tel 56984291291
=20
Email: rodrigo.osorio.p@gmail.com
=20
Please let us know ASAP if this is not correct.
=20
Kind regards,
=20
Neil.
=20
---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
UK CV37 7PD
=20
Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web : www.hyperflight.co.uk
VAT ID: GB116294226
EORI: GB116294226000
=20
=20
=20
=20
From: Rodrigo Osorio <rodrigo.osorio.p@gmail.com>=20
Sent: 26 May 2026 22:22
To: <sales@hyperflight.co.uk> <sales@hyperflight.co.uk>
Subject: Missing part from Encanto F5L kit - Order GB116294226
=20
=20
Dear Neil
I am writing to you regarding my purchase of the Encanto F5L glider kit=20
While assembling the model, I noticed that a specific balsa wood =
template is missing from the kit. It is the template that contains the =
18 circles for the spoiler.
I have attached a photo of the successfully assembled wing as a =
reference to help you identify the missing component. Could you please =
let me know how we can resolve this issue and arrange for the missing =
template to be sent to me?
Thank you for your assistance.
Best regards,
=20
Rodrigo Osorio P.
PD: My friend Tony Rojas (from Chile) will make an order, so please send =
this Item in this order.
=20
=20
=20
------=_NextPart_000_0096_01DCEDE7.60FA31B0
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered =
medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Aptos;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
font-size:12.0pt;
font-family:"Aptos",sans-serif;}
span.EmailStyle20
{mso-style-type:personal-compose;
font-family:"Arial",sans-serif;
color:windowtext;
font-weight:normal;
font-style:normal;
text-decoration:none none;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:11.0pt;
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style></head><body lang=3DEN-GB link=3Dblue vlink=3Dpurple =
style=3D'word-wrap:break-word'><div class=3DWordSection1><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Hi Rodrigo,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>The Encanto manufacturer has agreed to send =
you the missing part directly. <o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>I gave them your contact details =
as:<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><i><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Rodrigo Osorio<o:p></o:p></span></i></p><p =
class=3DMsoNormal><i><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>La Ramada 11694<o:p></o:p></span></i></p><p =
class=3DMsoNormal><i><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Las Condes<o:p></o:p></span></i></p><p =
class=3DMsoNormal><i><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Santiago / Region =
Metropolitana<o:p></o:p></span></i></p><p class=3DMsoNormal><i><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>7600158<o:p></o:p></span></i></p><p =
class=3DMsoNormal><i><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Chile<o:p></o:p></span></i></p><p =
class=3DMsoNormal><i><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></i></p><p =
class=3DMsoNormal><i><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Tel 56984291291<o:p></o:p></span></i></p><p =
class=3DMsoNormal><i><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></i></p><p =
class=3DMsoNormal><i><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Email: =
rodrigo.osorio.p@gmail.com<o:p></o:p></span></i></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Please let us know ASAP if this is not =
correct.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Kind regards,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Neil.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>---------------------------<o:p></o:p></span></=
p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Neil Stainton<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>HyperFlight =
Ltd<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>1 Drybank =
Farm<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Fosse Way, =
Ettington<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Stratford-upon-Avo=
n <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>UK CV37 =
7PD<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Mob/WhatsApp: +44 (0)7821 =
351341<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Email: =
neil@hyperflight.co.uk<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Web =C2=A0: =
www.hyperflight.co.uk<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>VAT ID: GB116294226<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>EORI: GB116294226000</span><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-la=
nguage:EN-US'><o:p></o:p></span></b></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> Rodrigo =
Osorio <rodrigo.osorio.p@gmail.com> <br><b>Sent:</b> 26 May 2026 =
22:22<br><b>To:</b> <sales@hyperflight.co.uk> =
<sales@hyperflight.co.uk><br><b>Subject:</b> Missing part from =
Encanto F5L kit - Order GB116294226<o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div><div><p><o:p> </o:p=
></p><p>Dear Neil<o:p></o:p></p><p>I am writing to you regarding my =
purchase of the Encanto F5L glider kit <o:p></o:p></p><p>While =
assembling the model, I noticed that a specific balsa wood template is =
missing from the kit. It is the template that contains the 18 circles =
for the spoiler.<o:p></o:p></p><p>I have attached a photo of the =
successfully assembled wing as a reference to help you identify the =
missing component. Could you please let me know how we can resolve this =
issue and arrange for the missing template to be sent to =
me?<o:p></o:p></p><p>Thank you for your =
assistance.<o:p></o:p></p><p>Best =
regards,<o:p></o:p></p><p><o:p> </o:p></p><p> Rodrigo Osorio =
P.<o:p></o:p></p><p>PD: My friend Tony Rojas (from Chile) will make an =
order, so please send this Item in this =
order.<o:p></o:p></p><p><o:p> </o:p></p><p><o:p> </o:p></p><p><=
o:p> </o:p></p></div></div></div></div></body></html>
------=_NextPart_000_0096_01DCEDE7.60FA31B0--