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Date: Tue, 30 Jun 2026 13:35:23 +0000 (GMT)
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To: "sales@hyperflight.co.uk" <sales@hyperflight.co.uk>
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Subject: Clearance of your shipment 873364601021
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Hello Team,
I hope this email finds you well.
I am emailing you regarding your shipment number 873364601021 and with supp=
ort ticket number C-247057226.
I am reaching you to inform that the shipment is currently held by customs =
and our clearance team there needs the following:
Manufacturer=E2=80=99s name and address required.
Our clearance team tried to contact the recipient to get the needed informa=
tion but there is no response from the consignee.
Kindly provide the needed information by 07/02.
Otherwise, the parcel will be returned back at your expense as per FedEx re=
turn policy.
Rest assured once the information is obtained, I will pass it to the releva=
nt team to expedite the process.
Please accept my apologies regarding any inconvenience caused.
If you need any further assistance, do not hesitate to reach us via our web=
site https://www.fedex.com/global/choose-location.html
Have a wonderful day!
Kind Regards,
Your Feedback is incredibly Valuable: How did we do today? Please take 2 mi=
nutes to let us know what you think of FedEx.
Kind Regards
Adham M | Customer Care Representative | FedEx Express | Registered Office:=
Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands fedex.com
This message and any attachment are confidential and may be privileged or o=
therwise protected from disclosure. If you are not the intended recipient, =
please telephone or email the sender and delete this message and any attach=
ment from your system. If you are not the intended recipient you must not c=
opy this message or attachment or disclose the contents to any other person=
.
OTY3NDc2NA
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<html><div>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;">Hello Team,</p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;">I hope this email finds you well. </p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;">I am emailing you regarding your shipment number 873364601021 and with support ticket number C-247057226. </p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;"> </p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;">I am reaching you to inform that the shipment is currently held by customs and our clearance team there needs the following:</p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;"> <span style="margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; box-sizing: border-box; color: #000000; font-family: 'Noto Sans', sans-serif; border: 0px none currentcolor;">Manufacturer’s name and address required.</span></p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;">Our clearance team tried to contact the recipient to get the needed information but there is no response from the consignee.</p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;"> </p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;">Kindly provide the needed information by 07/02. </p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;"> </p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;">Otherwise, the parcel will be returned back at your expense as per FedEx return policy.</p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;"> </p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;">Rest assured once the information is obtained, I will pass it to the relevant team to expedite the process.</p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;"> </p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;">Please accept my apologies regarding any inconvenience caused. </p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;"> </p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;">If you need any further assistance, do not hesitate to reach us via our website <a href="https://www.fedex.com/global/choose-location.html" rel="noopener noreferrer" target="_blank" style="margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; box-sizing: border-box; color: #0066cc; text-decoration-line: underline; font-family: 'Noto Sans', sans-serif; border: 0px none currentcolor;">https://www.fedex.com/global/choose-location.html</a></p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;"> </p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;">Have a wonderful day!</p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;"> </p>
<p style="font-family: 'Noto Sans', sans-serif; margin: 0px; padding: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; color: #2e2e2e; text-align: left; white-space: pre-wrap; background-color: #ffffff; border: 0px none currentcolor;">Kind Regards, </p>
<br><br></div>
<p style="font-family: arial; font-size: 9pt;">Your Feedback is incredibly Valuable: How did we do today? Please take <a title="2 minutes" href="https://fedex.eu.qualtrics.com/jfe/form/SV_eXQmcVdjnJspxGe?cs_unit=fedex_cs_ NjcwMzU3OQ&Q_language=EN"><strong>2 minutes</strong></a> to let us know what you think of FedEx.<br><br>Kind Regards<br><br><strong> Adham M</strong> | Customer Care Representative | FedEx Express | Registered Office: Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands <a title="fedex.com" href="https://www.fedex.com">fedex.com</a></p>
<p style="font-family: arial; font-size: 9pt;">This message and any attachment are confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system. If you are not the intended recipient you must not copy this message or attachment or disclose the contents to any other person.</p>
<div><span style="color: white;"> OTY3NDc2NA</span></div><img alt="" src="https://fedex-ced.my.salesforce.com/servlet/servlet.ImageServer?oid=00D3k000000v7jg&esid=018KY00000GY8lG&from=ext"></html>
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