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Date: Tue, 21 Jul 2026 16:24:05 +0000 (GMT)
From: "'Zen Internet Auto - Reply' via 001" <3cr@cnzh-kuaitv.com>
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Hi,

Thanks for getting in touch! This is an automated response to confirm recei=
pt of your email - one of our team will look to respond as soon as possible=
.
=09=09=09=09
A new case has been raised for you entitled "{Request received} We have tak=
en ownership of your matter", with the case reference: 06325597. If you'd l=
ike to provide further information relating to your query, simply respond t=
o this email.

Our Technical Support teams are on hand between 8am and 8pm, Monday to Frid=
ay and 9am to 5pm on Saturday and Sunday. If you have internet access, why =
not try our Live Chat function? Click the button below to be redirected.=20

https://www.zen.co.uk/live-chat/

If you need any help getting set up or are experiencing issues with your co=
nnection, visit our Help & Support page (https://www.zen.co.uk/help-support=
) or click the link below to visit our How To YouTube Channel for handy wal=
kthrough guides on how to set up your connection, additional configuration =
settings, at-home diagnostics and much more!

https://www.youtube.com/channel/UCah5zA4wLZQRV9R2DftkKJw?sub_confirmation=
=3D1=20

For customers experiencing a loss of service, we recommend checking our Ser=
vice Alerts Page for information regarding on-going issues and the latest u=
pdates.

https://servicealerts.zen.co.uk/=20

Have you downloaded our app yet? You can use it to view your bills, manage =
your broadband usage and track the progress of your orders. Download it now=
 on the App Store or Google Play by using the buttons below!

App Store: https://apps.apple.com/gb/app/zen-internet/id1550658869
Play Store: https://play.google.com/store/apps/details?id=3Duk.co.zen.app

Thanks,
Zen Technical Support

Tel: 01706 902 001
Email: support@zen.co.uk
Web: https://www.zen.co.uk

If you=92d like to contact us, you=92ll find details of the ways you can ge=
t in touch with our teams here: https://www.zen.co.uk/contact-us

We are sending you this email because you have contacted Zen.

Zen Internet Limited is registered in England | No. 03101568 | VAT Reg No. =
686 0495 01
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amily:&#39;Moderat Medium&#39;, Calibri, sans-serif;font-size:20px;line-hei=
ght:22px;margin:0!important;text-align: center"><p>Technical Support</tr></=
td></table>
=09<tr>
           <td bgcolor=3D"#ffffff" valign=3D"top"><table align=3D"center" r=
ole=3D"presentation" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" width=
=3D"90%">
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            <td valign=3D"top" style=3D"color:#000000;font-family:'Moderat =
Light', Calibri, sans-serif;font-size:15px;line-height:22px;margin:0!import=
ant"><p>Hi,<br>
=09=09=09=09<br>Thanks for getting in touch! This is an automated response =
to confirm receipt of your email - one of our team will look to respond as =
soon as possible.<br>
=09=09=09=09<br>A new case has been raised for you entitled "{Request recei=
ved} We have taken ownership of your matter", with the case reference: 0632=
5597. If you'd like to provide further information relating to your query, =
simply respond to this email.<br>
        <br>Our Technical Support teams are on hand between 8am and 8pm, Mo=
nday to Friday and 9am to 5pm on Saturday and Sunday. If you have internet =
access, you can reach us via live chat, click the button below to be redire=
cted. <br>
=09=09=09=09<tr>
<tr> <td bgcolor=3D"#ffffff" valign=3D"top"><table align=3D"center" role=3D=
"presentation" cellpadding=3D"0" cellspacing=3D"0" border=3D"0"  >
<td style=3D"text-size-adjust: 50%; box-sizing: border-box;">
<a href=3D"https://www.zen.co.uk/live-chat/"> <img alt=3D"Contact Us" width=
=3D"170" src=3D"https://image.e.zen.co.uk/lib/fe2e11737364047c731078/m/1/bt=
n_contact_us.png" style=3D"width: 170px!important; border-width: 0px; borde=
r-style: solid;"></table>
</td>
</tr>
=09=09=09   </table>
<tr><td bgcolor=3D"#ffffff" valign=3D"top"><table align=3D"center" role=3D"=
presentation" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" width=3D"90%=
">
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            <td valign=3D"top" style=3D"color:#000000;font-family:'Moderat =
Light', Calibri, sans-serif;font-size:15px;line-height:22px;margin:0!import=
ant"><p>If you need any help getting set up or are experiencing issues with=
 your connection, visit our <a href=3D"https://www.zen.co.uk/help-support" =
style=3D"color:#00c1bd; text-decoration:none" target=3D"_blank">Help & Supp=
ort</a> page or click the image below to visit our How To YouTube Channel f=
or handy walkthrough guides on how to set up your connection, additional co=
nfiguration settings, at-home diagnostics and much more!<br><br><tr> <td bg=
color=3D"#ffffff" valign=3D"top"><table align=3D"center" role=3D"presentati=
on" cellpadding=3D"0" cellspacing=3D"0" border=3D"0"  >
<td style=3D"text-size-adjust: 50%; box-sizing: border-box;">
<a href=3D"https://www.youtube.com/channel/UCah5zA4wLZQRV9R2DftkKJw?sub_con=
firmation=3D1"><img alt=3D"Contact Us" width=3D"170" src=3D"https://image.e=
.zen.co.uk/lib/fe2e11737364047c731078/m/1/How_to.jpg" style=3D"width: 170px=
!important; border-width: 0px; border-style: solid;"></table>
</td>
</tr>
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<tr>
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cing=3D"0" border=3D"0" width=3D"90%">
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        <td valign=3D"top" style=3D"color:#000000; font-family:'Moderat Lig=
ht', Calibri, sans-serif; font-size:15px; line-height:22px; margin:0!import=
ant;">
          <p style=3D"text-align: left;">For customers experiencing a loss =
of service, we recommend checking our <a href=3D"https://servicealerts.zen.=
co.uk/" style=3D"color:#00c1bd; text-decoration:none" target=3D"_blank">Ser=
vice Alerts</a> Page for information regarding on-going issues and the late=
st updates.<br>
        <br>Have you downloaded our app yet? You can use it to view your bi=
lls, manage your broadband usage and track the progress of your orders. Dow=
nload it now on the App Store or Google Play by using the buttons below!</p=
>
        </td>
      </tr>
      <tr>
        <td style=3D"padding: 30px; text-align: center;">
          <a href=3D"https://apps.apple.com/gb/app/zen-internet/id155065886=
9" style=3D"text-decoration: none; display: inline-block; margin-right: 10p=
x;">
            <img alt=3D"Apple App Store" src=3D"https://image.e.zen.co.uk/l=
ib/fe2e11737364047c731078/m/1/Download_on_the_App_Store_Badge_US_UK_RGB_blk=
_092917.png" width=3D"100" style=3D"border-width: 10px;">
          </a>
          <a href=3D"https://play.google.com/store/apps/details?id=3Duk.co.=
zen.app" style=3D"text-decoration: none; display: inline-block;">
            <img alt=3D"Google Play Store" src=3D"https://image.e.zen.co.uk=
/lib/fe2e11737364047c731078/m/1/Google_Play_Store_badge_EN.png" width=3D"11=
0" style=3D"border-width: 10px;">
          </a>
        </td>
      </tr>
    </table>
  </td>
</tr>
<tr><td bgcolor=3D"#ffffff" valign=3D"top"><table align=3D"center" role=3D"=
presentation" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" width=3D"90%=
">
          <tr>
            <td valign=3D"top" style=3D"color:#000000;font-family:'Moderat =
Light', Calibri, sans-serif;font-size:15px;line-height:22px;margin:0!import=
ant"><p>Thanks,
=09=09=09=09<br>Zen Technical Support</tr>
=09=09=09  </table>
          <table role=3D"presentation" width=3D"100%" cellpadding=3D"0" cel=
lspacing=3D"0">
=09=09=09  <tr>
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          </table>
          <table role=3D"presentation" bgcolor=3D"#f2f1f0" border=3D"0" cel=
lpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"border-top:5px sol=
id #00c1bd">
          <tbody>
            <tr>
              <td bgcolor=3D"#e6e6e6" valign=3D"top"><table role=3D"present=
ation" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
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                              <td style=3D"font-size: 30px;line-height: 30p=
x">&nbsp;</td>
                            </tr>
                            <tr>
                                                            <td style=3D"te=
xt-align: center"><a href=3D"https://www.zen.co.uk/"><img src=3D"https://im=
age.e.zen.co.uk/lib/fe2e11737364047c731078/m/1/zen_logo.png" alt=3D"Zen log=
o" width=3D"80" height=3D"83" border=3D"0" style=3D"display: inline-block">=
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x">&nbsp;</td>
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h=3D"33.33%"><table role=3D"presentation" border=3D"0" cellpadding=3D"0" ce=
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x">&nbsp;</td>
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ow" style=3D"font-family:'Moderat Light', Calibri, sans-serif; font-size:13=
px; mso-height-rule: exactly; line-height: 15px; color: #000000; text-align=
: left;">Sandbrook Park<br>
                                Sandbrook Way<br>
                                Rochdale<br>
                                OL11 1RY</td>
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x">&nbsp;</td>
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family:'Moderat Light', Calibri, sans-serif; font-size: 13px; mso-height-ru=
le: exactly; line-height: 15px; color: #000000; text-align: left;"><a href=
=3D"tel:+441706902001" style=3D"color:#000000; text-decoration:none">01706 =
902 001</a><br>
                                <a href=3D"mailto:support@zen.co.uk" style=
=3D"color:#000000; text-decoration:none">support@zen.co.uk</a><br>
                                <a href=3D"https://www.zen.co.uk/" style=3D=
" text-decoration:none;color:#00c1bd;font-weight:800" target=3D"_blank"><fo=
nt color=3D"#00C1BD">zen.co.uk</font></a></td>
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=09=09=09=09=09=09=09=09=09<td height=3D"25" class=3D"">&nbsp;</td>
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derat Light', Calibri, sans-serif;font-size: 13px; mso-height-rule: exactly=
; line-height: 20px; color: #000000;text-decoration:none;" target=3D"_blank=
"><font color=3D"#000000">About Us</font></a></td>
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"><a href=3D"https://blog.zen.co.uk/" style=3D"font-family: 'Moderat Light'=
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t: 20px; color: #000000;text-decoration:none;" target=3D"_blank"><font colo=
r=3D"#000000">Blog</font></a></td>
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"><a href=3D"https://www.zen.co.uk/support/default.aspx" style=3D"font-fami=
ly: 'Moderat Light', Calibri, sans-serif;font-size: 13px; mso-height-rule: =
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mily: 'Moderat Light', Calibri, sans-serif;font-size: 11px; mso-height-rule=
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our teams <a href=3D"https://www.zen.co.uk/contact-us" style=3D"color:#00C1=
BD">here</a>.<br>
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mily: 'Moderat Light', Calibri, sans-serif;font-size: 11px; mso-height-rule=
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istered in England | No. 03101568 | VAT Reg No. 686 0495 01</td>
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