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From: <sales@hyperflight.co.uk>
To: "'Paul and Sue Tustain'" <paulsuetustain@googlemail.com>
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Subject: RE: Not Received.  Order no.109976
Date: Wed, 29 Jul 2026 12:16:16 +0100
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Hi Paul,

I am very sorry about this. I have emailed the shipping agent who will =
chase DHL.

Can you please ask your neighbours also? The drive probably left it very =
close to your property.

Kind regards,

Neil.

---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
UK CV37 7PD

Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web  : www.hyperflight.co.uk
VAT ID: GB116294226
EORI: GB116294226000




-----Original Message-----
From: Paul and Sue Tustain <paulsuetustain@googlemail.com>=20
Sent: 29 July 2026 10:56
To: sales@hyperflight.co.uk
Subject: Not Received. Order no.109976


Dear sirs,
With regard to the above order I am sorry to say that DHL have obviously =
delivered my package to the wrong address!!
I have been in touch with them twice and all they are saying is the =
package has been delivered!!
It=E2=80=99s so frustrating as it was delivered to the wrong address, =
the photo shows a blocked paving drive and we have a tarmac drive but =
they don=E2=80=99t seem to care.
As we have not received the item can you tell me what is going to =
happen?
Yours sincerely
Paul Tustain.