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Date: Thu, 04 Jun 2026 10:12:10 +0200
From: info@clm-pro.com
To: sales@hyperflight.co.uk
Subject: Re: FW: Wrong model
In-Reply-To: <023d01dcf1f3$a86e2550$f94a6ff0$@hyperflight.co.uk>
References: <CAP1hA-pRoNFuB+aovcj4qUR3OrJCPPDSqqt=gCVNAt1RN=jLjA@mail.gmail.com> <023d01dcf1f3$a86e2550$f94a6ff0$@hyperflight.co.uk>
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Hello Neil,

If you would like, we can send you only that one electric fuselage for 
the Prime III, so that you can forward it to the customer as soon as 
possible.

Everything is clearly explained on your website, so it is almost 
impossible to order the wrong item. Sometimes customers simply do not 
read the description and do not pay attention to the details.

At the moment, we are having problems sourcing 1 mm aero plywood for 
laser cutting.
The last shipments from three different suppliers were not of a quality 
that meets our standards.

When we cut the largest wing parts, such as the trailing edge and other 
components, the entire piece of material warps badly. We do not want to 
include such parts in the package, as it would look unprofessional on 
our side.

We are now waiting for a new shipment to see what the quality will be 
like.

Kind regards,
Nikola

Kind regards,
Nikola Prprovic

On 2026-06-01 20:22, sales@hyperflight.co.uk wrote:
> Hi Nikola,
> 
> A customer ordered a glider Prime RES III when he wanted an electric
> model. He started building it before realising.  :-(
> 
> And of course he is now blaming our unclear website for his mistake.
> 
> Could you please send the balsa and ply parts for a Prime RES III
> electric pod with our Prime RES III order? Apologies for this special
> request.
> 
> I have sent an updated order email.
> 
> Kind regards,
> 
> Neil.
> 
> ---------------------------
> 
> Neil Stainton
> 
> HyperFlight Ltd
> 
> 1 Drybank Farm
> 
> Fosse Way, Ettington
> 
> Stratford-upon-Avon
> 
> UK CV37 7PD
> 
> Mob/WhatsApp: +44 (0)7821 351341
> 
> Email: neil@hyperflight.co.uk
> 
> Web  : www.hyperflight.co.uk
> 
> VAT ID: GB116294226
> 
> EORI: GB116294226000
> 
> From: sales@hyperflight.co.uk <sales@hyperflight.co.uk>
> Sent: 01 June 2026 18:43
> To: 'Richard Hobson' <richardhobson1206@gmail.com>
> Cc: surinder@itpartnership.com
> Subject: RE: Wrong model
> 
> Hi Richard,
> 
> On the website it is much clearer, it looks like this:
> 
> It is just that on the confirmation email we list the option names
> _Glider/Electric, Tail type _followed by the option chosen _F3L
> Glider, V tail._
> 
> It doesn't follow to say the unclear confirmation email is the reason
> you selected the option.
> 
> Kind regards,
> 
> Neil.
> 
> ---------------------------
> 
> Neil Stainton
> 
> HyperFlight Ltd
> 
> 1 Drybank Farm
> 
> Fosse Way, Ettington
> 
> Stratford-upon-Avon
> 
> UK CV37 7PD
> 
> Mob/WhatsApp: +44 (0)7821 351341
> 
> Email: neil@hyperflight.co.uk
> 
> Web  : www.hyperflight.co.uk [1]
> 
> VAT ID: GB116294226
> 
> EORI: GB116294226000
> 
> From: Richard Hobson <richardhobson1206@gmail.com>
> Sent: 01 June 2026 17:28
> To: sales@hyperflight.co.uk
> Subject: Wrong model
> 
> Hello I just looked at my email from you as can see from that it was
> not my mistake as it saying that I had order if had not got that email
> I would contact you straight away .
> 
> Richard,C,Hobson Regards
> 
> Links:
> ------
> [1] http://www.hyperflight.co.uk