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; Wed, 27 May 2026 13:21:36 +0100
From: <sales@hyperflight.co.uk>
To: =?utf-8?Q?'J=C3=A1n_Littva'?= <fxlglider@gmail.com>
References: <CANLSyfX0g2fUrkuVcJzyOBOs1rqXPFW0RBsK7RpSXMnBF0ee+w@mail.gmail.com> <001d01dced58$c0f15a60$42d40f20$@hyperflight.co.uk>
<CAGXo2+p_xYZpC7hP1NMBPwxnERhfs-NtxHA7w8ADAjPjUnDS+Q@mail.gmail.com>
In-Reply-To: <CAGXo2+p_xYZpC7hP1NMBPwxnERhfs-NtxHA7w8ADAjPjUnDS+Q@mail.gmail.com>
Subject: RE: FW: Missing part from Encanto F5L kit - Order GB116294226
Date: Wed, 27 May 2026 13:21:36 +0100
Message-ID: <006d01dcedd3$5d1f5890$175e09b0$@hyperflight.co.uk>
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Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
Hi Jan,
=20
Thank you very much. The customer's details are:
=20
Rodrigo Osorio
La Ramada 11694
Las Condes
Santiago / Region Metropolitana
7600158
Chile
=20
Tel 56984291291
=20
Email: rodrigo.osorio.p@gmail.com <mailto:rodrigo.osorio.p@gmail.com>=20
=20
Kind regards,
=20
Neil.
=20
---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
UK CV37 7PD
=20
Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web : www.hyperflight.co.uk
VAT ID: GB116294226
EORI: GB116294226000
=20
=20
=20
=20
From: J=C3=A1n Littva <fxlglider@gmail.com>=20
Sent: 27 May 2026 12:36
To: sales@hyperflight.co.uk
Subject: Re: FW: Missing part from Encanto F5L kit - Order GB116294226
=20
Hi Neil,
=20
we send this parts directly to customer. Please write me delivery info =
(name, surname, adress, post code, city, country, email, phone number).
=20
Best regards
Jan
=20
ut 26. 5. 2026 o 23:43 <sales@hyperflight.co.uk =
<mailto:sales@hyperflight.co.uk> > nap=C3=ADsal(a):
Hi Jan,
=20
Can you please advise?
=20
Kind regards, Neili
=20
From: Rodrigo Osorio <rodrigo.osorio.p@gmail.com =
<mailto:rodrigo.osorio.p@gmail.com> >=20
Sent: 26 May 2026 22:22
To: <sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk> > =
<sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk> >
Subject: Missing part from Encanto F5L kit - Order GB116294226
=20
=20
Dear Neil
I am writing to you regarding my purchase of the Encanto F5L glider kit=20
While assembling the model, I noticed that a specific balsa wood =
template is missing from the kit. It is the template that contains the =
18 circles for the spoiler.
I have attached a photo of the successfully assembled wing as a =
reference to help you identify the missing component. Could you please =
let me know how we can resolve this issue and arrange for the missing =
template to be sent to me?
Thank you for your assistance.
Best regards,
=20
Rodrigo Osorio P.
PD: My friend Tony Rojas (from Chile) will make an order, so please send =
this Item in this order.
=20
=20
=20
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class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Hi Jan,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Thank you very much. The customer's details =
are:<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Rodrigo Osorio<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>La Ramada 11694<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Las Condes<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Santiago / Region =
Metropolitana<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>7600158<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Chile<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Tel 56984291291<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Email: <a =
href=3D"mailto:rodrigo.osorio.p@gmail.com">rodrigo.osorio.p@gmail.com</a>=
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Kind regards,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Neil.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>---------------------------<o:p></o:p></span></=
p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Neil Stainton<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>HyperFlight =
Ltd<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>1 Drybank =
Farm<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Fosse Way, =
Ettington<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Stratford-upon-Avo=
n <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>UK CV37 =
7PD<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Mob/WhatsApp: +44 (0)7821 =
351341<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Email: =
neil@hyperflight.co.uk<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Web =C2=A0: =
www.hyperflight.co.uk<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>VAT ID: GB116294226<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>EORI: GB116294226000</span><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;=
mso-fareast-language:EN-US'><o:p></o:p></span></b></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> J=C3=A1n =
Littva <fxlglider@gmail.com> <br><b>Sent:</b> 27 May 2026 =
12:36<br><b>To:</b> sales@hyperflight.co.uk<br><b>Subject:</b> Re: FW: =
Missing part from Encanto F5L kit - Order =
GB116294226<o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><p class=3DMsoNormal>Hi =
Neil,<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p =
class=3DMsoNormal>we send this parts directly to customer. Please write =
me delivery info (name, surname, adress, post code, city, country, =
email, phone number).<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p =
class=3DMsoNormal>Best regards<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Jan<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div><p class=3DMsoNormal>ut =
26. 5. 2026 o 23:43 <<a =
href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a>> =
nap=C3=ADsal(a):<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm =
6.0pt;margin-left:4.8pt;margin-right:0cm'><div><div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>H=
i Jan,</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>C=
an you please advise?</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>K=
ind regards, Neili</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><div style=3D'border:none;border-left:solid =
windowtext 1.5pt;padding:0cm 0cm 0cm 4.0pt;border-color:currentcolor =
currentcolor currentcolor blue'><div><div =
style=3D'border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm =
0cm 0cm;border-color:currentcolor currentcolor'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> Rodrigo =
Osorio <<a href=3D"mailto:rodrigo.osorio.p@gmail.com" =
target=3D"_blank">rodrigo.osorio.p@gmail.com</a>> <br><b>Sent:</b> 26 =
May 2026 22:22<br><b>To:</b> <<a =
href=3D"mailto:sales@hyperflight.co.uk" =
target=3D"_blank">sales@hyperflight.co.uk</a>> <<a =
href=3D"mailto:sales@hyperflight.co.uk" =
target=3D"_blank">sales@hyperflight.co.uk</a>><br><b>Subject:</b> =
Missing part from Encanto F5L kit - Order =
GB116294226</span><o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p><=
/o:p></p><div><div><div><p> <o:p></o:p></p><p>Dear =
Neil<o:p></o:p></p><p>I am writing to you regarding my purchase of the =
Encanto F5L glider kit <o:p></o:p></p><p>While assembling the =
model, I noticed that a specific balsa wood template is missing from the =
kit. It is the template that contains the 18 circles for the =
spoiler.<o:p></o:p></p><p>I have attached a photo of the successfully =
assembled wing as a reference to help you identify the missing =
component. Could you please let me know how we can resolve this issue =
and arrange for the missing template to be sent to =
me?<o:p></o:p></p><p>Thank you for your =
assistance.<o:p></o:p></p><p>Best =
regards,<o:p></o:p></p><p> <o:p></o:p></p><p> Rodrigo Osorio =
P.<o:p></o:p></p><p>PD: My friend Tony Rojas (from Chile) will make an =
order, so please send this Item in this =
order.<o:p></o:p></p><p> <o:p></o:p></p><p> <o:p></o:p></p><p>&=
nbsp;<o:p></o:p></p></div></div></div></div></div></div></div></blockquot=
e></div></div></body></html>
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