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; Wed, 29 Jul 2026 15:21:39 +0100
From: <sales@hyperflight.co.uk>
To: "'etophyre'" <etophyre@gmail.com>
References: <5ED5EE50-5CBB-4060-9B25-44E7EF370462@gmail.com>
In-Reply-To: <5ED5EE50-5CBB-4060-9B25-44E7EF370462@gmail.com>
Subject: RE: Order 109843
Date: Wed, 29 Jul 2026 15:21:38 +0100
Message-ID: <007901dd1f65$91ca5fe0$b55f1fa0$@hyperflight.co.uk>
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Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable
Hi Christophe,
=20
I am very sorry with the servo issue. We can offer two solutions:
=20
a) You return the servo, we test it and if we agree it has failed and =
has not been abused we will send a replacement. We can only offer this =
for servos that have their lead, have not been opened, and have not been =
glued or had the mounting lugs removed.
=20
b) Or we can give you a discount voucher code for 50% of the servo cost, =
and you buy a new servo on our web site using the voucher code.
=20
The latter method has the benefit of being quicker and less hassle.
=20
Kind regards,
=20
Neil.
=20
---------------------------
Neil Stainton
HyperFlight Ltd
Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
UK CV37 7PD
=20
Mob: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web : www.hyperflight.co.uk
=20
=20
=20
From: etophyre <etophyre@gmail.com>=20
Sent: 28 July 2026 22:35
To: sales@hyperflight.co.uk
Subject: Order 109843
=20
Hello,=20
I ordered 4 Bluebird BMS 101 HV
One of the servo motors is not working. It gets very hot and appears to =
be stuck.=20
I can smell a strong burning odor. I use 2s lipo 7.4v with an ubec 6v=20
The 3 orthers brands work well.=20
Best regard
Christophe Pery=20
=20
Thank you=20
Christophe Pery=20
------=_NextPart_000_007A_01DD1F6D.F38EC7E0
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Content-Transfer-Encoding: quoted-printable
<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
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--></style></head><body lang=3DEN-GB link=3Dblue vlink=3Dpurple =
style=3D'word-wrap:break-word'><div =
class=3DWordSection1><div><div><div><div><div><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'>Hi Christophe,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'>I am very sorry with the servo issue. We can =
offer two solutions:<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'>a) You return the servo, we test it and if we =
agree it has failed and has not been abused we will send a replacement. =
We can only offer this for servos that have their lead, have not been =
opened, and have not been glued or had the mounting lugs =
removed.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'>b) Or we can give you a discount voucher code =
for 50% of the servo cost, and you buy a new servo on our web site using =
the voucher code.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'>The latter method has the benefit of being =
quicker and less hassle.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'>Kind regards,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'>Neil.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'>---------------------------<o:p></o:p></span></=
p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'>Neil Stainton<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'>HyperFlight Ltd<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'>Drybank Farm<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'>Fosse Way, Ettington<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'>Stratford-upon-Avon <o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'>UK CV37 7PD<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'>Mob: +44 (0)7821 =
351341<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'>Email: =
neil@hyperflight.co.uk<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;ms=
o-fareast-language:EN-US'>Web =C2=A0: =
www.hyperflight.co.uk<o:p></o:p></span></p></div></div></div></div></div>=
<p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> etophyre =
<etophyre@gmail.com> <br><b>Sent:</b> 28 July 2026 =
22:35<br><b>To:</b> sales@hyperflight.co.uk<br><b>Subject:</b> Order =
109843<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>Hello, </span><o:p></o:p></=
p><div><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>I ordered 4 Bluebird BMS 101 =
HV</span><o:p></o:p></p><div><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:9.0pt;marg=
in-left:0cm;font-variant-caps: normal;font-width: =
normal;font-size-adjust: none;font-kerning: =
auto;font-variant-alternates: normal;font-variant-ligatures: =
normal;font-variant-numeric: normal;font-variant-east-asian: =
normal;font-variant-position: normal;font-feature-settings: =
normal;font-optical-sizing: auto;font-variation-settings: =
normal;-webkit-text-stroke-width: 0px;-webkit-text-stroke-color: rgb(0, =
0, 0)'><span style=3D'font-family:"Arial",sans-serif'>One of the servo =
motors is not working. It gets very hot and appears to be =
stuck. </span><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:9.0pt;marg=
in-left:0cm;font-variant-caps: normal;font-width: =
normal;font-size-adjust: none;font-kerning: =
auto;font-variant-alternates: normal;font-variant-ligatures: =
normal;font-variant-numeric: normal;font-variant-east-asian: =
normal;font-variant-position: normal;font-feature-settings: =
normal;font-optical-sizing: auto;font-variation-settings: =
normal;-webkit-text-stroke-width: 0px;-webkit-text-stroke-color: rgb(0, =
0, 0)'><span style=3D'font-family:"Arial",sans-serif'>I can smell a =
strong burning odor. I use 2s lipo 7.4v with an ubec =
6v </span><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:9.0pt;marg=
in-left:0cm;font-variant-caps: normal;font-width: =
normal;font-size-adjust: none;font-kerning: =
auto;font-variant-alternates: normal;font-variant-ligatures: =
normal;font-variant-numeric: normal;font-variant-east-asian: =
normal;font-variant-position: normal;font-feature-settings: =
normal;font-optical-sizing: auto;font-variation-settings: =
normal;-webkit-text-stroke-width: 0px;-webkit-text-stroke-color: rgb(0, =
0, 0)'><span style=3D'font-family:"Arial",sans-serif'>The 3 orthers =
brands work well. </span><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:9.0pt;marg=
in-left:0cm;font-variant-caps: normal;font-width: =
normal;font-size-adjust: none;font-kerning: =
auto;font-variant-alternates: normal;font-variant-ligatures: =
normal;font-variant-numeric: normal;font-variant-east-asian: =
normal;font-variant-position: normal;font-feature-settings: =
normal;font-optical-sizing: auto;font-variation-settings: =
normal;-webkit-text-stroke-width: 0px;-webkit-text-stroke-color: rgb(0, =
0, 0)'><span style=3D'font-family:"Arial",sans-serif'>Best =
regard</span><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:9.0pt;marg=
in-left:0cm;font-variant-caps: normal;font-width: =
normal;font-size-adjust: none;font-kerning: =
auto;font-variant-alternates: normal;font-variant-ligatures: =
normal;font-variant-numeric: normal;font-variant-east-asian: =
normal;font-variant-position: normal;font-feature-settings: =
normal;font-optical-sizing: auto;font-variation-settings: =
normal;-webkit-text-stroke-width: 0px;-webkit-text-stroke-color: rgb(0, =
0, 0)'><span style=3D'font-family:"Arial",sans-serif'>Christophe =
Pery </span><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:9.0pt;marg=
in-left:0cm;font-variant-caps: normal;font-width: =
normal;font-size-adjust: none;font-kerning: =
auto;font-variant-alternates: normal;font-variant-ligatures: =
normal;font-variant-numeric: normal;font-variant-east-asian: =
normal;font-variant-position: normal;font-feature-settings: =
normal;font-optical-sizing: auto;font-variation-settings: =
normal;-webkit-text-stroke-width: 0px;-webkit-text-stroke-color: rgb(0, =
0, 0)'><span =
style=3D'font-family:"Arial",sans-serif'><br><br></span><o:p></o:p></p><d=
iv><p class=3DMsoNormal><o:p> </o:p></p></div><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:9.0pt;marg=
in-left:0cm;font-variant-caps: normal;font-width: =
normal;font-size-adjust: none;font-kerning: =
auto;font-variant-alternates: normal;font-variant-ligatures: =
normal;font-variant-numeric: normal;font-variant-east-asian: =
normal;font-variant-position: normal;font-feature-settings: =
normal;font-optical-sizing: auto;font-variation-settings: =
normal;-webkit-text-stroke-width: 0px;-webkit-text-stroke-color: rgb(0, =
0, 0)'><span =
style=3D'font-size:20.5pt;font-family:"Arial",sans-serif'><br><br></span>=
<o:p></o:p></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:9.0pt;marg=
in-left:0cm;font-variant-caps: normal;font-width: =
normal;font-size-adjust: none;font-kerning: =
auto;font-variant-alternates: normal;font-variant-ligatures: =
normal;font-variant-numeric: normal;font-variant-east-asian: =
normal;font-variant-position: normal;font-feature-settings: =
normal;font-optical-sizing: auto;font-variation-settings: =
normal;-webkit-text-stroke-width: 0px;-webkit-text-stroke-color: rgb(0, =
0, 0)'><span =
style=3D'font-size:20.5pt;font-family:"Arial",sans-serif'>Thank =
you </span><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:9.0pt;marg=
in-left:0cm;font-variant-caps: normal;font-width: =
normal;font-size-adjust: none;font-kerning: =
auto;font-variant-alternates: normal;font-variant-ligatures: =
normal;font-variant-numeric: normal;font-variant-east-asian: =
normal;font-variant-position: normal;font-feature-settings: =
normal;font-optical-sizing: auto;font-variation-settings: =
normal;-webkit-text-stroke-width: 0px;-webkit-text-stroke-color: rgb(0, =
0, 0)'><span =
style=3D'font-size:20.5pt;font-family:"Arial",sans-serif'>Christophe =
Pery </span><o:p></o:p></p></div><div><p =
class=3DMsoNormal><br><br><o:p></o:p></p></div></div></div></body></html>
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