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Date: Tue, 21 Jul 2026 12:25:02 +0000
From: "'ResilienceDirect' via 001" <3cr@cnzh-kuaitv.com>
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To: Executive via 001 <3cr@cnzh-kuaitv.com>
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##- Please type your reply above this line -##

Thank you for contacting the ResilienceDirect Support Desk.=20

Ticket Ref: (331411)=20

We have received your email which will be reviewed by our support staff sho=
rtly.  We will aim to resolve it as quickly as possible.

If you would like to add more information to your ticket, please reply to t=
his email and it will be automatically updated for the team to see.

Kind regards

ResilienceDirect Support Desk

E: support@resilience.gov.uk

----------------------------------------------

Executive via 001, 21 Jul 2026, 13:23 BST

We're sorry for the experience you've had =E2=80=94 that's not the standard=
 we hold ourselves to, and we want to put it right.

We understand that issues affecting your business need to be resolved quick=
ly. A dedicated manager will be in contact with you by the close of next bu=
siness day.

Your reference number is:

07962179

Please quote this reference in any further correspondence.

The Onecom Team

--------------------------------
This email is a service from ResilienceDirect.









[47XNN1-VK134]

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ne -##</div>
     <p dir=3D"ltr">Thank you for contacting the ResilienceDirect Support D=
esk. </p><p dir=3D"ltr">Ticket Ref: (331411) </p><p dir=3D"ltr">We have rec=
eived your email which will be reviewed by our support staff shortly.  We w=
ill aim to resolve it as quickly as possible.</p><p dir=3D"ltr">If you woul=
d like to add more information to your ticket, please reply to this email a=
nd it will be automatically updated for the team to see.</p><p dir=3D"ltr">=
Kind regards</p><p dir=3D"ltr">ResilienceDirect Support Desk</p><p dir=3D"l=
tr">E: support@resilience.gov.uk</p><p dir=3D"ltr"></p><div style=3D"margin=
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ma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin=
-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">                          =
    <strong>Executive via 001</strong>                          </p>       =
     <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida =
Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin=
-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">     =
         21 Jul 2026, 13:23 BST            </p>                            =
        <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; lin=
e-height: 22px; margin: 15px 0;"><p style=3D"color: #2b2e2f; line-height: 2=
2px; margin: 15px 0;" dir=3D"ltr">We're sorry for the experience you've had=
 =E2=80=94 that's not the standard we hold ourselves to, and we want to put=
 it right.</p><p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0=
;" dir=3D"ltr">We understand that issues affecting your business need to be=
 resolved quickly. A dedicated manager will be in contact with you by the c=
lose of next business day.</p><p style=3D"color: #2b2e2f; line-height: 22px=
; margin: 15px 0;" dir=3D"ltr">Your reference number is:</p><p style=3D"col=
or: #2b2e2f; line-height: 22px; margin: 15px 0;" dir=3D"ltr">07962179</p><p=
 style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;" dir=3D"ltr">P=
lease quote this reference in any further correspondence.</p><p style=3D"co=
lor: #2b2e2f; line-height: 22px; margin: 15px 0;" dir=3D"ltr">The Onecom Te=
am</p></div>                      </td>        </tr>      </tbody></table> =
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