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References: <CAKpTvshWuONZkP0GNJdcSg=fkhxyjjpjBexRaCMYhfx+S9Xx6A@mail.gmail.com>
In-Reply-To: <CAKpTvshWuONZkP0GNJdcSg=fkhxyjjpjBexRaCMYhfx+S9Xx6A@mail.gmail.com>
From: Dave <dbr3953@gmail.com>
Date: Mon, 25 May 2026 11:33:13 +1000
Message-ID: <CAKpTvshzT8h_qno8Br=xtZw2cWk7i2ESvU1emo=cuU5evEaNhA@mail.gmail.com>
Subject: Re:
To: sales@hyperflight.co.uk
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Hi Neil,

I received my Encanto V3 and Camber wing today, it took a while for Fedex
to locate and get it delivered, however it has turned out well. I was a
little confused as to why the Camber wing was down two aluminium tubes but
fortunately before I emailed you, the penny dropped. I emailed Jan to ask
about outer pushrod tubes, are they meant to be included? Thanks anyway, I
also hope to purchase the Prime Q F3L when back in stock.

Regards

Dave Bradbury

On Fri, May 22, 2026 at 12:05=E2=80=AFPM Dave <dbr3953@gmail.com> wrote:

>
> Ref:
> Customer Service
>
> If an order is received damaged or with other problems we must be informe=
d
> within 7 days of receipt. We must be informed if an order sent by courier
> (FedEx, UPS, DHL, Parcelforce etc) is not received within 2 weeks of
> despatch. For smaller orders sent by Royal Mail we must be informed of
> non-receipt within 4 weeks of despatch. It is the customer's responsibili=
ty
> to monitor this and inform us in time. Failure to do this may affect the
> remedies we can offer.
>
>
> Hi Neil,
>
> Just a note to let you know that I have as yet not received my Encanto V3
> and the Camber wing. I have been in contact with FedEx who have admitted =
it
> was mis-directed and delivered to the incorrect address last week. They
> have been attempting all this week to pick it up but the recipient has no=
t
> been helpful. The recipient was informed that the next step was to make a
> police report.
>
> I understand this is out of your control, but I am following your Custome=
r
> Service notes, per the above.
>
> If not received or confirmed FedEx have it in hand by Monday, I will begi=
n
> the claim process.
>
> Apart from that, everything is peachy.
>
> Regards
>
> Dave Bradbury
>
>
>

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<div dir=3D"ltr">Hi Neil,<div><br></div><div>I received my Encanto V3 and C=
amber wing today, it took a while for Fedex to locate and get it delivered,=
 however it has turned out well. I was a little confused as to why the Camb=
er wing was down two aluminium tubes but fortunately before I emailed you, =
the penny dropped. I emailed Jan to ask about outer pushrod tubes, are they=
 meant to be included? Thanks anyway, I also hope to purchase=C2=A0the Prim=
e Q F3L when back in stock.</div><div><br></div><div>Regards</div><div><br>=
</div><div>Dave Bradbury</div></div><br><div class=3D"gmail_quote gmail_quo=
te_container"><div dir=3D"ltr" class=3D"gmail_attr">On Fri, May 22, 2026 at=
 12:05=E2=80=AFPM Dave &lt;<a href=3D"mailto:dbr3953@gmail.com">dbr3953@gma=
il.com</a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"m=
argin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left=
:1ex"><div dir=3D"ltr"><br><div>Ref:=C2=A0</div><h3 style=3D"box-sizing:bor=
der-box;font-family:Roboto,&quot;Helvetica Neue&quot;,Helvetica,Arial,sans-=
serif;font-weight:500;line-height:1.1;color:rgb(51,51,51);margin-top:20px;m=
argin-bottom:10px;font-size:24px">Customer Service</h3><p style=3D"box-sizi=
ng:border-box;margin:0px 0px 10px;font-family:Roboto,&quot;Helvetica Neue&q=
uot;,Helvetica,Arial,sans-serif;font-size:14px"><span style=3D"color:rgb(51=
,51,51)"><a name=3D"m_7977631076943221715_customerservice" style=3D"box-siz=
ing:border-box;background-color:transparent;color:rgb(51,122,183)"></a>If a=
n order is received damaged or with other problems we must be informed with=
in 7 days of receipt. </span><font color=3D"#ff0000">We must be informed if=
 an order sent by courier (FedEx, UPS, DHL, Parcelforce etc) is not receive=
d within 2 weeks of despatch.</font><font color=3D"#333333"> For smaller or=
ders sent by Royal Mail we must be informed of non-receipt within 4 weeks o=
f despatch. It is the customer&#39;s responsibility to monitor this and inf=
orm us in time. Failure to do this may affect the remedies we can offer.</f=
ont></p><p style=3D"box-sizing:border-box;margin:0px 0px 10px;font-family:R=
oboto,&quot;Helvetica Neue&quot;,Helvetica,Arial,sans-serif;font-size:14px"=
><font color=3D"#333333"><br></font></p><p style=3D"box-sizing:border-box;m=
argin:0px 0px 10px;font-family:Roboto,&quot;Helvetica Neue&quot;,Helvetica,=
Arial,sans-serif;font-size:14px"><font color=3D"#333333">Hi Neil,</font></p=
><p style=3D"box-sizing:border-box;margin:0px 0px 10px;font-family:Roboto,&=
quot;Helvetica Neue&quot;,Helvetica,Arial,sans-serif;font-size:14px"><font =
color=3D"#333333">Just a note to let you know that I have as yet not receiv=
ed my Encanto V3 and the Camber=C2=A0wing. I have been in contact with FedE=
x who have admitted it was mis-directed=C2=A0and delivered to the incorrect=
 address last week. They have been attempting all this week to pick it up b=
ut the recipient has not been helpful. The=C2=A0recipient was informed that=
 the next step was to make a police report.</font></p><p style=3D"box-sizin=
g:border-box;margin:0px 0px 10px;font-family:Roboto,&quot;Helvetica Neue&qu=
ot;,Helvetica,Arial,sans-serif;font-size:14px"><font color=3D"#333333">I un=
derstand this is out of your control, but I am following your Customer Serv=
ice notes, per the above.</font></p><p style=3D"box-sizing:border-box;margi=
n:0px 0px 10px;font-family:Roboto,&quot;Helvetica Neue&quot;,Helvetica,Aria=
l,sans-serif;font-size:14px"><span style=3D"color:rgb(51,51,51)">If not rec=
eived or confirmed FedEx have it in hand by Monday, I will begin the claim =
process.</span><br></p><p style=3D"box-sizing:border-box;margin:0px 0px 10p=
x;font-family:Roboto,&quot;Helvetica Neue&quot;,Helvetica,Arial,sans-serif;=
font-size:14px"><span style=3D"color:rgb(51,51,51)">Apart from that, everyt=
hing is peachy.</span></p><p style=3D"box-sizing:border-box;margin:0px 0px =
10px;font-family:Roboto,&quot;Helvetica Neue&quot;,Helvetica,Arial,sans-ser=
if;font-size:14px"><span style=3D"color:rgb(51,51,51)">Regards</span></p><p=
 style=3D"box-sizing:border-box;margin:0px 0px 10px;font-family:Roboto,&quo=
t;Helvetica Neue&quot;,Helvetica,Arial,sans-serif;font-size:14px"><span sty=
le=3D"color:rgb(51,51,51)">Dave Bradbury</span><br></p><p style=3D"box-sizi=
ng:border-box;margin:0px 0px 10px;font-family:Roboto,&quot;Helvetica Neue&q=
uot;,Helvetica,Arial,sans-serif;font-size:14px"><font color=3D"#333333">=C2=
=A0</font></p></div>
</blockquote></div>

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