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; Thu, 14 May 2026 17:48:10 +0100
From: <sales@hyperflight.co.uk>
To: <gconcha@outlook.cl>
References: <E4977117126343AFB26B15211BBE21B1@itpartnership.com>
In-Reply-To: <E4977117126343AFB26B15211BBE21B1@itpartnership.com>
Subject: RE: HyperFlight Enquiry - 22262
Date: Thu, 14 May 2026 17:48:12 +0100
Message-ID: <04c301dce3c1$73b139a0$5b13ace0$@hyperflight.co.uk>
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Hi Gonzalo,
=20
I am very sorry about this error. Can you please send photos of the =
boxes and
especially the address and courier labels, so we can try to work out how =
this
occurred?
=20
Unfortunately we cannot arrange a collection. Can you please get a cost =
for
cheapest return shipping to our UK address (see sig)? Alternatively =
would you
be interested in purchasing these items at half price (USD 176)?
=20
Sincere apologies & kind regards,
=20
Neil.
=20
---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
UK CV37 7PD
=20
Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web : www.hyperflight.co.uk
VAT ID: GB116294226
EORI: GB116294226000
=20
=20
=20
From: gconcha@outlook.cl <gconcha@outlook.cl>=20
Sent: 13 May 2026 22:05
To: sales@hyperflight.co.uk
Subject: HyperFlight Enquiry - 22262
=20
Name: Gonzalo Hern=E1n Concha Concha
Country: Chile
Telephone: 982949317
Email: gconcha@outlook.cl <mailto:gconcha@outlook.cl>=20
Enquiry: Dear HiperFlight,=20
Today I received my order, tracking number 108356. When it arrived, I =
wasn't
home. Upon inspection, I noticed there were two boxes. The second box =
contained
an ASTRID-E glider, which I didn't order, plus eight Emax servos, also =
not
ordered. This second order corresponds to tracking number 108357. I =
wanted to
ask what we should do. How do I send them back? Do you ask FedEx to pick =
them
up?
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class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Hi Gonzalo,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>I am very sorry about this error. Can you =
please send photos of the boxes and especially the address and courier =
labels, so we can try to work out how this =
occurred?<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Unfortunately we cannot arrange a collection. =
Can you please get a cost for cheapest return shipping to our UK address =
(see sig)?=A0 Alternatively would you be interested in purchasing these =
items at half price (USD 176)?<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Sincere apologies & kind =
regards,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Neil.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>---------------------------<o:p></o:p></span></=
p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Neil Stainton<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>HyperFlight =
Ltd<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>1 Drybank =
Farm<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Fosse Way, =
Ettington<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Stratford-upon-Avo=
n <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>UK CV37 =
7PD<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Mob/WhatsApp: +44 (0)7821 =
351341<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Email: =
neil@hyperflight.co.uk<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Web =A0: =
www.hyperflight.co.uk<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>VAT ID: GB116294226<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>EORI: GB116294226000</span><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;=
mso-fareast-language:EN-US'><o:p></o:p></span></b></p><p =
class=3DMsoNormal><span =
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style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
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0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
gconcha@outlook.cl <gconcha@outlook.cl> <br><b>Sent:</b> 13 May =
2026 22:05<br><b>To:</b> sales@hyperflight.co.uk<br><b>Subject:</b> =
HyperFlight Enquiry - 22262<o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'>Name: Gonzalo Hern=E1n Concha =
Concha<br><br>Country: Chile<br><br>Telephone: 982949317<br><br>Email: =
<a =
href=3D"mailto:gconcha@outlook.cl">gconcha@outlook.cl</a><br><br>Enquiry:=
Dear HiperFlight, <br>Today I received my order, tracking number =
108356. When it arrived, I wasn't home. Upon inspection, I noticed there =
were two boxes. The second box contained an ASTRID-E glider, which I =
didn't order, plus eight Emax servos, also not ordered. This second =
order corresponds to tracking number 108357. I wanted to ask what we =
should do. How do I send them back? Do you ask FedEx to pick them =
up?<o:p></o:p></p></div></body></html>
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