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; Thu, 4 Jun 2026 16:06:44 +0100
From: <sales@hyperflight.co.uk>
To: "'Dan Tyne'" <dttpyh@hotmail.com>
References: <SYBPR01MB34012FC9647D1B99A4268ACCCA132@SYBPR01MB3401.ausprd01.prod.outlook.com>
In-Reply-To: <SYBPR01MB34012FC9647D1B99A4268ACCCA132@SYBPR01MB3401.ausprd01.prod.outlook.com>
Subject: RE: Shipping Issue: Order 108683 (Australia-bound)
Date: Thu, 4 Jun 2026 16:06:45 +0100
Message-ID: <006101dcf433$c25a9ce0$470fd6a0$@hyperflight.co.uk>
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Dear Dan,
=20
I confirm the package was sent by tracked Airmail, as you elected when =
checking out, on 26/5/2026. Sorry but apart from the tracking info on =
the RM website there is no way of knowing preciseley where it is, or of =
chasing it. There is no one to talk to in the UK either. Parcels often =
remain in Langley for over a week.
=20
Although packages usually arrive within a few weeks the international =
postal system isn=E2=80=99t very reliable currenly and some packages are =
taking up to 5 weeks.
=20
Thank you very much for your patience and support.
=20
Kind regards,
=20
Neil.
=20
---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
UK CV37 7PD
=20
Mob/WhatsApp: +44 (0)7821 351341
Email: sales@hyperflight.co.uk
Web : www.hyperflight.co.uk
=20
=20
=20
From: Dan Tyne <dttpyh@hotmail.com>=20
Sent: 03 June 2026 22:24
To: sales@hyperflight.co.uk
Subject: Shipping Issue: Order 108683 (Australia-bound)
=20
Hi guys,
=20
I=E2=80=99m reaching out for some assistance, if possible. I recently =
purchased some servos from you, for shipping to Australia.=20
=20
My order number is: 108683
The tracking for my order is: LA616369625GB (by Royal Mail)
My issue: The last tracking update was Thursday 28th May, stating the =
parcel is at Langley, cleared and awaiting international departure. I =
understand that postal services sometimes do not scan items at every =
point of progression, though I am starting to grow concerned with the =
lack of an update from Royal Mail this past week.
=20
=20
Normally for this kind of situation, I would contact the postal service =
directly (and not the retailer) as I understand this is where the issue =
is. However, when looking for contact methods for Royal Mail, they only =
list phone numbers =E2=80=93 which could prove quite costly if I end up =
on hold for an extended period. Is there any chance you are able to seek =
an update from the UK-side? If this is the current normal wait time for =
your Australian customers, then no worries at all =E2=80=93 I just want =
to make sure my order isn=E2=80=99t an anomaly. =F0=9F=98=8A
=20
Thank you in advance!
=20
Kind regards,
=20
Dan Tyne
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--></style></head><body lang=3DEN-GB link=3D"#467886" vlink=3D"#96607D" =
style=3D'word-wrap:break-word'><div class=3DWordSection1><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>D=
ear Dan,</span><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:none'=
><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-GB'>I confirm the package was sent by tracked =
Airmail, as you elected when checking out, on 26/5/2026. Sorry but apart =
from the tracking info on the RM website there is no way of knowing =
preciseley where it is, or of chasing it. There is no one to talk to in =
the UK either.=C2=A0 Parcels often remain in Langley for over a =
week.</span><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-GB'><o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-GB'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>A=
lthough packages usually arrive within a few weeks the international =
postal system isn=E2=80=99t very reliable currenly and some packages are =
taking up to 5 weeks.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>T=
hank you very much for your patience and =
support.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>K=
ind regards,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>N=
eil.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>-=
--------------------------<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>N=
eil Stainton<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>H=
yperFlight Ltd<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>1=
Drybank Farm<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>F=
osse Way, Ettington<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>S=
tratford-upon-Avon <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>U=
K CV37 7PD<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>M=
ob/WhatsApp: +44 (0)7821 351341<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>E=
mail: sales@hyperflight.co.uk<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>W=
eb=C2=A0 : www.hyperflight.co.uk<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US =
style=3D'font-family:"Calibri",sans-serif;mso-ligatures:none;mso-fareast-=
language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'font-family:"Calibri",sans-serif;mso-ligatures:none;mso-fareast-=
language:EN-GB'> Dan Tyne <dttpyh@hotmail.com> <br><b>Sent:</b> 03 =
June 2026 22:24<br><b>To:</b> sales@hyperflight.co.uk<br><b>Subject:</b> =
Shipping Issue: Order 108683 =
(Australia-bound)<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'mso-ligatures:none;mso-fareast-language:EN-AU'>Hi =
guys,</span><span lang=3DEN-AU><o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-ligatures:none;mso-fareast-language:EN-AU'> </span><spa=
n lang=3DEN-AU><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-ligatures:none;mso-fareast-language:EN-AU'>I=E2=80=99m =
reaching out for some assistance, if possible. I recently purchased some =
servos from you, for shipping to Australia. </span><span =
lang=3DEN-AU><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-ligatures:none;mso-fareast-language:EN-AU'>  =
; =
</span><span lang=3DEN-AU><o:p></o:p></span></p><p =
class=3DMsoNormal><b><span lang=3DEN-AU>My order number =
is</span></b><span lang=3DEN-AU>: 108683<o:p></o:p></span></p><p =
class=3DMsoNormal><b><span lang=3DEN-AU>The tracking for my order =
is</span></b><span lang=3DEN-AU>: </span><span lang=3DEN-AU =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif'>LA616369625GB =
(by Royal Mail)</span><span lang=3DEN-AU><o:p></o:p></span></p><p =
class=3DMsoNormal><b><span lang=3DEN-AU =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif'>My issue: =
</span></b><span lang=3DEN-AU =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif'>The last =
tracking update was Thursday 28<sup>th</sup> May, stating the parcel is =
at Langley, cleared and awaiting international departure. I understand =
that postal services sometimes do not scan items at every point of =
progression, though I am starting to grow concerned with the lack of an =
update from Royal Mail this past week.</span><span =
lang=3DEN-AU><o:p></o:p></span></p><p class=3DMsoNormal><span =
lang=3DEN-AU =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif'> </span><=
span lang=3DEN-AU><o:p></o:p></span></p><p class=3DMsoNormal><span =
lang=3DEN-AU =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif'> </span><=
span lang=3DEN-AU><o:p></o:p></span></p><p class=3DMsoNormal><span =
lang=3DEN-AU>Normally for this kind of situation, I would contact the =
postal service directly (and not the retailer) as I understand this is =
where the issue is. However, when looking for contact methods for Royal =
Mail, they only list phone numbers =E2=80=93 which could prove quite =
costly if I end up on hold for an extended period. Is there any chance =
you are able to seek an update from the UK-side? If this is the current =
normal wait time for your Australian customers, then no worries at all =
=E2=80=93 I just want to make sure my order isn=E2=80=99t an anomaly. =
</span><span lang=3DEN-AU style=3D'font-family:"Segoe UI =
Emoji",sans-serif'>😊</span><span =
lang=3DEN-AU><o:p></o:p></span></p><p class=3DMsoNormal><span =
lang=3DEN-AU> <o:p></o:p></span></p><p class=3DMsoNormal><span =
lang=3DEN-AU>Thank you in advance!<o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DEN-AU> <o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DEN-AU>Kind =
regards,<o:p></o:p></span></p><p class=3DMsoNormal><span =
lang=3DEN-AU> <o:p></o:p></span></p><p class=3DMsoNormal><span =
lang=3DEN-AU>Dan Tyne<o:p></o:p></span></p></div></body></html>
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