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Date: Sun, 29 Mar 2026 16:23:11 -0700
Message-ID: <B8.1B.37047.F54B9C96@ccg14mail01>
MIME-Version: 1.0
From: "service@paypal.co.uk" <service@paypal.co.uk>
To: Neil Stainton <sales@hyperflight.co.uk>
Subject: =?UTF-8?Q?Here=E2=80=99s_a_case_update?=
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>=0A </head>=0A=0A <body>=0A <h4 id=3D"preHeader" style=3D"display:non=
e;color:#F5F7FA;font-size:0px;line-height:0px">Neil Stainton, we=E2=80=99ve=
closed the case in the buyer=E2=80=99s favour.</h4>=0A <table cellPaddi=
ng=3D"0" cellSpacing=3D"0" border=3D"0" width=3D"100%" role=3D"presentation=
">=0A <tbody>=0A <tr>=0A <td bgcolor=3D"#F5F7FA" style=
=3D"font-size:0px"></td>=0A <td bgcolor=3D"#F5F7FA" width=3D"640" =
align=3D"center" class=3D"mobContent">=0A <table cellPadding=3D"=
0" cellSpacing=3D"0" border=3D"0" width=3D"100%" dir=3D"ltr" role=3D"presen=
tation">=0A <tbody>=0A <tr>=0A =
<td>=0A <table cellPadding=3D"0" cellSpacing=3D"0" bord=
er=3D"0" width=3D"100%" role=3D"presentation">=0A <tbo=
dy>=0A <tr>=0A <td>=0A =
<table width=3D"100%" cellPadding=3D"0" cellSpacing=
=3D"0" border=3D"0" dir=3D"ltr" style=3D"background:#fff" role=3D"presentat=
ion">=0A <tbody>=0A =
<tr>=0A <td align=3D"center" style=3D=
"color:#929496;font-weight:450;font-size:12px;line-height:9px;padding:10px =
0px"><span>Hi Neil Stainton,</span></td>=0A =
</tr>=0A </tbody>=0A =
</table>=0A </td>=0A </tr=
>=0A <tr>=0A <td>=0A =
<table width=3D"100%" cellPadding=3D"0" cellSpacing=3D=
"0" border=3D"0" dir=3D"ltr" role=3D"presentation">=0A =
<tbody>=0A <tr>=0A =
<td align=3D"center" style=3D"padding:24px 24px 40px 24px"=
><img src=3D"https://www.paypalobjects.com/digitalassets/c/system-triggered=
-email/n/layout/images/ppe/pp-logo_x2.png" style=3D"display:block" border=
=3D"0" width=3D"51" height=3D"51" alt=3D"PayPal" title=3D"PayPal" /></td>=
=0A </tr>=0A </=
tbody>=0A </table>=0A <=
/td>=0A </tr>=0A </tbody>=0A =
</table>=0A </td>=0A </tr>=
=0A </tbody>=0A </table>=0A <table cellP=
adding=3D"0" cellSpacing=3D"0" border=3D"0" width=3D"100%" class=3D"ppsans"=
dir=3D"ltr" role=3D"presentation">=0A <tbody>=0A =
<tr>=0A <td width=3D"640" valign=3D"top">=0A =
<table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" border=
=3D"0" role=3D"presentation">=0A <tbody>=0A =
<tr>=0A <td align=3D"center" style=3D=
"padding:0px 24px 40px 24px;word-break:break-word">=0A =
<p class=3D"ppsans" style=3D"font-size:42px;line-height:46px;font-we=
ight:900;color:#000;margin:0"><span>Your buyer has been refunded</span></p>=
=0A </td>=0A </tr>=0A =
</tbody>=0A </table>=0A =
<table width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0">=
=0A <tbody>=0A <tr>=0A =
<td class=3D"ppsans" style=3D"padding:0px 24px 24px 24px">=
=0A <p class=3D"ppsans" style=3D"font-size:14px;=
line-height:20px;color:#000000;margin:0;word-break:break-word" dir=3D"ltr">=
<span><b>What's happening with this case=3F</b></span></p>=0A =
</td>=0A </tr>=0A <=
/tbody>=0A </table>=0A <table width=
=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0">=0A =
<tbody>=0A <tr>=0A =
<td class=3D"ppsans" style=3D"padding:0px 24px 24px 24px">=0A =
<p class=3D"ppsans" style=3D"font-size:14px;line-height:20px=
;color:#000000;margin:0;word-break:break-word" dir=3D"ltr"><span>We've clos=
ed the case in the buyer's favour as we didn't get any response at all from=
you. We encourage you to actively respond to your cases to ensure that all=
relevant information is considered and that a fair decision can be reached=
.</span></p>=0A </td>=0A <=
/tr>=0A </tbody>=0A </table>=0A =
<table width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" b=
order=3D"0">=0A <tbody>=0A <tr>=
=0A <td class=3D"ppsans" style=3D"padding:0px 24px=
24px 24px">=0A <p class=3D"ppsans" style=3D"fon=
t-size:14px;line-height:20px;color:#000000;margin:0;word-break:break-word" =
dir=3D"ltr"><span>The refund amount of =C2=A346.60=C2=A0GBP has been withdr=
awn from your PayPal account. If this refund has made your balance fall bel=
ow zero, log in to your PayPal account and add money to your account.</span=
></p>=0A </td>=0A </tr>=0A =
</tbody>=0A </table>=0A =
<table width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D=
"0">=0A <tbody>=0A <tr>=0A =
<td class=3D"ppsans" style=3D"padding:0px 24px 24px 24=
px">=0A <p class=3D"ppsans" style=3D"font-size:1=
4px;line-height:20px;color:#000000;margin:0;word-break:break-word" dir=3D"l=
tr"><span>We have charged you a Dispute Fee of =C2=A312.00=C2=A0GBP, since =
your account was categorised into Standard dispute fee tier.</span></p>=0A =
</td>=0A </tr>=0A =
</tbody>=0A </table>=0A <=
table width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0">=0A =
<tbody>=0A <tr>=0A =
<td class=3D"ppsans" style=3D"padding:0px 24px 24px 24px">=0A =
<p class=3D"ppsans" style=3D"font-size:14px;line-=
height:20px;color:#000000;margin:0;word-break:break-word" dir=3D"ltr"><span=
>For more details about dispute fees, please see our <a href=3D"https://www=
.paypal.com/gb/webapps/mpp/ua/useragreement-full=3Fv=3D1&utm_source=3Dunp&=
utm_medium=3Demail&utm_campaign=3DRT000412&utm_unptid=3D40b9719a-2bc6-11f1-=
9f7f-e708f781433f&ppid=3DRT000412&cnac=3DGB&rsta=3Den_GB%28en-GB%29&unptid=
=3D40b9719a-2bc6-11f1-9f7f-e708f781433f&calc=3De026c3c16d1c4&unp_tpcid=3DDi=
sputes-PPC001691&page=3Dmain%3Aemail%3ART000412&pgrp=3Dmain%3Aemail&e=3Dcl&=
mchn=3Dem&s=3Dci&mail=3Dsys&appVersion=3D1.396.0&tenant_name=3DPAYPAL&xt=3D=
145585%2C154413%2C175543%2C104038&link_ref=3Dua_useragreement-full" target=
=3D"_blank" style=3D"text-decoration:none">User Agreement</a>.</span></p>=
=0A </td>=0A </tr>=0A =
</tbody>=0A </table>=0A =
<table id=3D"transactionDetails" width=3D"100%" cellSpacing=3D"0" cellPa=
dding=3D"0" border=3D"0">=0A <tbody>=0A =
<tr>=0A <td style=3D"padding:0px 24px 24p=
x 24px">=0A <table width=3D"100%" cellSpacing=3D=
"0" cellPadding=3D"0" border=3D"0" style=3D"background:#fff;border-radius:1=
8px">=0A <tbody>=0A =
<tr>=0A <td align=3D"center" class=3D=
"ppsans" style=3D"vertical-align:top;padding:20px 24px">=0A =
<table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"=
0" border=3D"0" role=3D"presentation">=0A =
<tbody>=0A <tr>=0A =
<td style=3D"padding:0px">=0A =
<table width=3D"100%" cellSpacing=3D"0" cellPaddi=
ng=3D"0" border=3D"0">=0A <tbo=
dy>=0A <tr>=0A =
<td valign=3D"top">=0A =
<p style=3D"font-weight:500;font-size:20=
px;line-height:28px;color:#000000;margin:0" dir=3D"ltr"><span>Transaction d=
etails</span></p>=0A </td>=
=0A </tr>=0A =
</tbody>=0A =
</table>=0A </td>=0A =
</tr>=0A =
</tbody>=0A </table>=0A =
</td>=0A </tr>=0A =
<tr>=0A <td a=
lign=3D"center" style=3D"padding:0px 24px 5px 24px">=0A =
<table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" b=
order=3D"0" dir=3D"ltr">=0A <tbody>=0A=
<tr>=0A =
<td align=3D"center" style=3D"padding:0px 0px 10px 0px">=0A =
<table id=3D"transactionRow" widt=
h=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0" dir=3D"ltr">=0A=
<tbody>=0A =
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;line-height:20px;font=
-weight:700;padding-bottom:2px"><span>Case ID</span></td>=0A =
</tr>=0A =
<tr>=0A <td =
valign=3D"top" style=3D"font-size:14px;line-height:20px"><span>PP-R-CTG-621=
117156</span></td>=0A </tr>=
=0A </tbody>=0A =
</table>=0A =
</td>=0A </tr>=0A =
</tbody>=0A </=
table>=0A <table width=3D"100%" cellSpac=
ing=3D"0" cellPadding=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A <tr>=
=0A <td align=3D"center" style=3D"=
padding:0px 0px 10px 0px">=0A <t=
able id=3D"transactionRow" width=3D"100%" cellPadding=3D"0" cellSpacing=3D"=
0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A <tr>=0A =
<td valign=3D"top" style=3D"font-=
size:14px;line-height:20px;font-weight:700;padding-bottom:2px"><span>Transa=
ction amount</span></td>=0A =
</tr>=0A <tr>=0A =
<td valign=3D"top" style=3D"font-size=
:14px;line-height:20px"><span>=C2=A346.60=C2=A0GBP</span></td>=0A =
</tr>=0A =
</tbody>=0A </t=
able>=0A </td>=0A =
</tr>=0A </tbod=
y>=0A </table>=0A =
<table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" bord=
er=3D"0" dir=3D"ltr">=0A <tbody>=0A =
<tr>=0A =
<td align=3D"center" style=3D"padding:0px 0px 10px 0px">=0A =
<table id=3D"transactionRow" width=
=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A =
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;line-height:20px;font-=
weight:700;padding-bottom:2px"><span>Disputed amount</span></td>=0A =
</tr>=0A =
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;line-height:20px"><span>=C2=
=A346.60=C2=A0GBP</span></td>=0A =
</tr>=0A </tbody>=0A =
</table>=0A =
</td>=0A </tr>=0A =
</tbody>=0A =
</table>=0A <table width=3D"100%=
" cellSpacing=3D"0" cellPadding=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A =
<tr>=0A <td align=3D"center" s=
tyle=3D"padding:0px 0px 10px 0px">=0A =
<table id=3D"transactionRow" width=3D"100%" cellPadding=3D"0" cellSpa=
cing=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A <tr>=0A=
<td valign=3D"top" style=
=3D"font-size:14px;line-height:20px;font-weight:700;padding-bottom:2px"><sp=
an>Transaction date</span></td>=0A =
</tr>=0A <tr>=0A =
<td valign=3D"top" style=3D"fo=
nt-size:14px;line-height:20px"><span>26 January 2026</span></td>=0A =
</tr>=0A =
</tbody>=0A <=
/table>=0A </td>=0A =
</tr>=0A </tb=
ody>=0A </table>=0A =
<table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" bo=
rder=3D"0" dir=3D"ltr">=0A <tbody>=0A =
<tr>=0A =
<td align=3D"center" style=3D"padding:0px 0px 10px 0px">=0A =
<table id=3D"transactionRow" width=
=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A =
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;line-height:20px;font-=
weight:700;padding-bottom:2px"><span>Buyer's name</span></td>=0A =
</tr>=0A =
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;line-height:20px"><span>Peter Lu=
bach</span></td>=0A </tr>=0A=
</tbody>=0A =
</table>=0A =
</td>=0A </tr>=0A =
</tbody>=0A </tab=
le>=0A <table width=3D"100%" cellSpacing=
=3D"0" cellPadding=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A <tr>=0A =
<td align=3D"center" style=3D"paddi=
ng:0px 0px 10px 0px">=0A <table =
id=3D"transactionRow" width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" bo=
rder=3D"0" dir=3D"ltr">=0A <tb=
ody>=0A <tr>=0A =
<td valign=3D"top" style=3D"font-size:=
14px;line-height:20px;font-weight:700;padding-bottom:2px"><span>Transaction=
ID</span></td>=0A </tr>=0A =
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;lin=
e-height:20px"><span>08P83218TB173073N</span></td>=0A =
</tr>=0A =
</tbody>=0A </table>=0A =
</td>=0A =
</tr>=0A </tbody>=0A =
</table>=0A <=
/td>=0A </tr>=0A =
</tbody>=0A </table>=0A =
</td>=0A </tr>=0A </tbody>=
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<p class=3D"ppsans" style=3D"font-size:14px;line-height:20px;color:#0=
00000;margin:0;word-break:break-word" dir=3D"ltr"><span>This case is now cl=
osed. Thank you for your collaboration to help resolve this matter.</span><=
/p>=0A </td>=0A </tr>=0A =
</tbody>=0A </table>=0A =
<table width=3D"100%" border=3D"0" cellSpacing=3D"0" cellPadding=3D"0=
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ation">=0A <tbody>=0A =
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a href=3D"https://www.paypal.com/gb/resolutioncenter/PP-R-CTG-621117156=3Fv=
=3D1&utm_source=3Dunp&utm_medium=3Demail&utm_campaign=3DRT000412&utm_unptid=
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_GB%28en-GB%29&unptid=3D40b9719a-2bc6-11f1-9f7f-e708f781433f&calc=3De026c3c=
16d1c4&unp_tpcid=3DDisputes-PPC001691&page=3Dmain%3Aemail%3ART000412&pgrp=
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ant_name=3DPAYPAL&xt=3D145585%2C154413%2C175543%2C104038&link_ref=3Dresolut=
ioncenter_pp-r-ctg-621117156" target=3D"_blank" style=3D"line-height:20px;f=
ont-size:18px;border-radius:60px;padding:15px 30px;display:inline-block;bor=
der:1px solid #000000;font-weight:700;text-align:center;text-decoration:non=
e;cursor:pointer;min-width:150px;background-color:#000000;color:#ffffff" ro=
le=3D"button">View Case Outcome</a></td>=0A =
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3ART000412&pgrp=3Dmain%3Aemail&e=3Dre&mchn=3Dem&s=3Dci&mail=3Dsys&appVersio=
n=3D1.396.0&tenant_name=3DPAYPAL&xt=3D145585%2C154413%2C175543%2C104038&lin=
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e" alt=3D"Security">Security</a><span style=3D"padding:0px 5px"> | </span><=
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29&unptid=3D40b9719a-2bc6-11f1-9f7f-e708f781433f&calc=3De026c3c16d1c4&unp_t=
pcid=3DDisputes-PPC001691&page=3Dmain%3Aemail%3ART000412&pgrp=3Dmain%3Aemai=
l&e=3Dre&mchn=3Dem&s=3Dci&mail=3Dsys&appVersion=3D1.396.0&tenant_name=3DPAY=
PAL&xt=3D145585%2C154413%2C175543%2C104038&link_ref=3Dmpp_mobile-apps" targ=
et=3D"_blank" class=3D"ppsans" style=3D"color:#0074DE;text-decoration:none"=
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f7f-e708f781433f&calc=3De026c3c16d1c4&unp_tpcid=3DDisputes-PPC001691&page=
=3Dmain%3Aemail%3ART000412&pgrp=3Dmain%3Aemail&e=3Dre&mchn=3Dem&s=3Dci&mail=
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543%2C104038&link_ref=3Dtwitter.com_paypal" target=3D"_blank"><img border=
=3D"0" src=3D"https://www.paypalobjects.com/digitalassets/c/system-triggere=
d-email/n/layout/images/quantum_leap/footer-social-icons_x.png" width=3D"32=
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pgrp=3Dmain%3Aemail&e=3Dre&mchn=3Dem&s=3Dci&mail=3Dsys&appVersion=3D1.396.0=
&tenant_name=3DPAYPAL&xt=3D145585%2C154413%2C175543%2C104038&link_ref=3Dwww=
.instagram.com_paypal" target=3D"_blank"><img border=3D"0" src=3D"https://=
paypalobjects.com/digitalassets/c/system-triggered-email/n/layout/images/qu=
antum_leap/footer-social-icons_instagram.png" width=3D"32" height=3D"32" st=
yle=3D"display:block" alt=3D"Instagram" /></a></td>=0A =
<td align=3D"center" valign=3D"middle" width=3D"55"><a id=3D"f=
acebook" href=3D"https://www.facebook.com/PayPalUSA=3Fv=3D1%2C0.1&utm_sourc=
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id=3DDisputes-PPC001691&page=3Dmain%3Aemail%3ART000412&pgrp=3Dmain%3Aemail&=
e=3Dre&mchn=3Dem&s=3Dci&mail=3Dsys&appVersion=3D1.396.0&tenant_name=3DPAYPA=
L&xt=3D145585%2C154413%2C175543%2C104038&link_ref=3Dwww.facebook.com_paypal=
usa" target=3D"_blank"><img border=3D"0" src=3D"https://paypalobjects.com/d=
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ocial-icons_facebook.png" width=3D"32" height=3D"32" style=3D"display:block=
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n=3D"center" valign=3D"middle" width=3D"55"><a id=3D"linkedin" href=3D"http=
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708f781433f&ppid=3DRT000412&cnac=3DGB&rsta=3Den_GB%28en-GB%29&unptid=3D40b9=
719a-2bc6-11f1-9f7f-e708f781433f&calc=3De026c3c16d1c4&unp_tpcid=3DDisputes-=
PPC001691&page=3Dmain%3Aemail%3ART000412&pgrp=3Dmain%3Aemail&e=3Dre&mchn=3D=
em&s=3Dci&mail=3Dsys&appVersion=3D1.396.0&tenant_name=3DPAYPAL&xt=3D145585%=
2C154413%2C175543%2C104038&link_ref=3Dcompany_1482" target=3D"_blank"><img =
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preventing fraudulent emails. Emails from PayPal will always contain your f=
ull name. <a href=3D"https://www.paypal.com/uk/webapps/mpp/phishing=3Fv=3D1=
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28en-GB%29&unptid=3D40b9719a-2bc6-11f1-9f7f-e708f781433f&calc=3De026c3c16d1=
c4&unp_tpcid=3DDisputes-PPC001691&page=3Dmain%3Aemail%3ART000412&pgrp=3Dmai=
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target=3D"_blank" style=3D"text-decoration:none">Learn to identify phishin=
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e=3Dmain%3Aemail%3ART000412&pgrp=3Dmain%3Aemail&e=3Dcl&mchn=3Dem&s=3Dci&mai=
l=3Dsys&appVersion=3D1.396.0&tenant_name=3DPAYPAL&xt=3D145585%2C154413%2C17=
5543%2C104038&link_ref=3Darticle_why-am-i-receiving-emails-from-paypal-when=
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<div style=3D"font-size:12px" dir=3D"ltr"><span>Copyright =C2=
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