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 ; Wed, 29 Jul 2026 15:51:45 +0100
From: <sales@hyperflight.co.uk>
To: "'Paul and Sue Tustain'" <paulsuetustain@googlemail.com>
References: <A55FC13D-6A3D-4B8E-92F6-735739060C7D@googlemail.com> <F447ECDE-73DC-4F6A-B187-49543B2025D0@googlemail.com>
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Subject: RE: Not Received.  Order no.109976
Date: Wed, 29 Jul 2026 15:51:44 +0100
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Thanks for checking.

If the parcel is not found we will send a replacement.

Kind regards,

Neil.

---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
UK CV37 7PD

Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web  : www.hyperflight.co.uk
VAT ID: GB116294226
EORI: GB116294226000



-----Original Message-----
From: Paul and Sue Tustain <paulsuetustain@googlemail.com>=20
Sent: 29 July 2026 12:26
To: sales@hyperflight.co.uk
Subject: Re: Not Received. Order no.109976

Hi Neil,
We have checked with our neighbours and have posted on Facebook in our =
Kings Sutton community page with no luck,  looking to see if we could =
find it !!!
Will try DHL again.
Paul.


> On 29 Jul 2026, at 12:23, Paul and Sue Tustain =
<paulsuetustain@googlemail.com> wrote:
>=20
> =EF=BB=BFHi, ok I will message them again and try.
> Can you message them as well please?
> Kind regards
> Paul.
>=20
>> On 29 Jul 2026, at 12:16, sales@hyperflight.co.uk wrote:
>>=20
>> =EF=BB=BFHi Paul,
>>=20
>> I am very sorry about this. I have emailed the shipping agent who =
will chase DHL.
>>=20
>> Can you please ask your neighbours also? The drive probably left it =
very close to your property.
>>=20
>> Kind regards,
>>=20
>> Neil.
>>=20
>> ---------------------------
>> Neil Stainton
>> HyperFlight Ltd
>> 1 Drybank Farm
>> Fosse Way, Ettington
>> Stratford-upon-Avon
>> UK CV37 7PD
>>=20
>> Mob/WhatsApp: +44 (0)7821 351341
>> Email: neil@hyperflight.co.uk
>> Web  : www.hyperflight.co.uk
>> VAT ID: GB116294226
>> EORI: GB116294226000
>>=20
>>=20
>>=20
>>=20
>> -----Original Message-----
>> From: Paul and Sue Tustain <paulsuetustain@googlemail.com>
>> Sent: 29 July 2026 10:56
>> To: sales@hyperflight.co.uk
>> Subject: Not Received. Order no.109976
>>=20
>>=20
>> Dear sirs,
>> With regard to the above order I am sorry to say that DHL have =
obviously delivered my package to the wrong address!!
>> I have been in touch with them twice and all they are saying is the =
package has been delivered!!
>> It=E2=80=99s so frustrating as it was delivered to the wrong address, =
the photo shows a blocked paving drive and we have a tarmac drive but =
they don=E2=80=99t seem to care.
>> As we have not received the item can you tell me what is going to =
happen?
>> Yours sincerely
>> Paul Tustain.
>>=20
>>=20