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Date: Sat, 18 Apr 2026 13:11:59 -0400 (EDT)
From: STEPHEN P SYROTIAK <stephen.s1@comcast.net>
To: sales@hyperflight.co.uk
Message-ID: <6867568.868505.1776532319594@connect.xfinity.com>
In-Reply-To: <001101dccf52$a2a7b500$e7f71f00$@hyperflight.co.uk>
References: <1534918013.857398.1776457783928@connect.xfinity.com> <027e01dcceb9$3132b2b0$93981810$@hyperflight.co.uk>
<716397806.866118.1776521148897@connect.xfinity.com> <001101dccf52$a2a7b500$e7f71f00$@hyperflight.co.uk>
Subject: RE: Order No. 107719
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Okay... So make it so. How do I go about returning the spinner?
S
> On 04/18/2026 12:44 PM EDT sales@hyperflight.co.uk wrote:
>
>
>
> Hi Stephen,
>
>
>
> Thanks for the prospective Encanto V3 order.
>
>
>
> However, looking at the photo the collet ID looks to be correct, 3mm.
>
>
>
> If you are using the Dualsky XM2523EG-22 motor you purchased from us that has a 3.17mm shaft. If so you need a 3.2mm collet.
>
>
>
> Kind regards,
>
>
>
> Neil.
>
>
>
> ---------------------------
>
> Neil Stainton
>
> HyperFlight Ltd
>
> 1 Drybank Farm
>
> Fosse Way, Ettington
>
> Stratford-upon-Avon
>
> UK CV37 7PD
>
>
>
> Mob/WhatsApp: +44 (0)7821 351341
>
> Email: neil@hyperflight.co.uk
>
> Web : www.hyperflight.co.uk
>
> VAT ID: GB116294226
>
> EORI: GB116294226000
>
>
>
>
>
>
>
>
>
> From: STEPHEN P SYROTIAK <stephen.s1@comcast.net>
> Sent: 18 April 2026 15:06
> To: sales@hyperflight.co.uk
> Subject: RE: Order No. 107719
>
>
>
> Hello Neil,
>
>
>
> Here're some pix showing my problem. And yes, to ease your pain. I'll order the very latest version of the encanto Elec. My v.2 is about ready to cover.
>
> >
> > On 04/17/2026 6:26 PM EDT sales@hyperflight.co.uk mailto:sales@hyperflight.co.uk wrote:
> >
> >
> >
> >
> >
> > Hi Stephen,
> >
> >
> >
> > Very sorry about this. AFAIK CN Models do not make a 1.5mm collet. Can you double check please?
> >
> >
> >
> > Assuming you do have the wrong collet, would sending a 3mm collet solve the problem?
> >
> > https://www.hyperflight.co.uk/products.asp?code=CN-25-COLLET-3
> >
> >
> >
> > Is there anything you would like to order from HyperFlight? We could then add the 3mm collet to your order.
> >
> >
> >
> > No need to return the wrong collet.
> >
> >
> >
> > Kind regards,
> >
> >
> >
> > Neil.
> >
> >
> >
> > ---------------------------
> >
> > Neil Stainton
> >
> > HyperFlight Ltd
> >
> > 1 Drybank Farm
> >
> > Fosse Way, Ettington
> >
> > Stratford-upon-Avon
> >
> > UK CV37 7PD
> >
> >
> >
> > Mob/WhatsApp: +44 (0)7821 351341
> >
> > Email: neil@hyperflight.co.uk mailto:neil@hyperflight.co.uk
> >
> > Web :http://www.hyperflight.co.uk
> >
> > VAT ID: GB116294226
> >
> > EORI: GB116294226000
> >
> >
> >
> >
> >
> >
> >
> > From: STEPHEN P SYROTIAK <stephen.s1@comcast.net mailto:stephen.s1@comcast.net>
> > Sent: 17 April 2026 21:30
> > To: sales@hyperflight.co.uk mailto:sales@hyperflight.co.uk
> > Subject: Order No. 107719
> >
> >
> >
> > I'm sorry to say that the spinner is wrong.
> >
> >
> >
> > The manufacturers had the wrong spinner in a correctly labeled bag.... It has a 1.5mm chuck 3mm I require. How do I get this back to you?
> >
> >
> >
> > Steve
> >
>
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Okay... So make it so. How do I go about returning the spinner?
</div>
<div class="default-style">
S
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<blockquote type="cite">
<div>
On 04/18/2026 12:44 PM EDT sales@hyperflight.co.uk wrote:
</div>
<div>
</div>
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<div class="WordSection1">
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Hi Stephen,</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Thanks for the prospective Encanto V3 order.</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">However, looking at the photo the collet ID looks to be correct, 3mm. </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">If you are using the Dualsky XM2523EG-22 motor you purchased from us that has a 3.17mm shaft. If so you need a 3.2mm collet.</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Kind regards,</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Neil.</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">---------------------------</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Neil Stainton</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d; mso-ligatures: standardcontextual;">HyperFlight Ltd</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d; mso-ligatures: standardcontextual;">1 Drybank Farm</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d; mso-ligatures: standardcontextual;">Fosse Way, Ettington</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d; mso-ligatures: standardcontextual;">Stratford-upon-Avon </span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d; mso-ligatures: standardcontextual;">UK CV37 7PD</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d; mso-ligatures: standardcontextual;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Mob/WhatsApp: +44 (0)7821 351341</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Email: neil@hyperflight.co.uk</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Web : www.hyperflight.co.uk</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">VAT ID: GB116294226</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">EORI: GB116294226000</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0cm 0cm 0cm;">
<p class="MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">From:</span></strong><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"> STEPHEN P SYROTIAK <stephen.s1@comcast.net> <br><strong>Sent:</strong> 18 April 2026 15:06<br><strong>To:</strong> sales@hyperflight.co.uk<br><strong>Subject:</strong> RE: Order No. 107719</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">Hello Neil,</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Here're some pix showing my problem. And yes, to ease your pain. I'll order the very latest version of the encanto Elec. My v.2 is about ready to cover. </p>
</div>
<blockquote>
<div>
<p class="MsoNormal">On 04/17/2026 6:26 PM EDT <a href="mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a> wrote:</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Hi Stephen,</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Very sorry about this. AFAIK CN Models do not make a 1.5mm collet. Can you double check please?</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Assuming you do have the wrong collet, would sending a 3mm collet solve the problem?</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"><a href="https://www.hyperflight.co.uk/products.asp?code=CN-25-COLLET-3">https://www.hyperflight.co.uk/products.asp?code=CN-25-COLLET-3</a></span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Is there anything you would like to order from HyperFlight? We could then add the 3mm collet to your order.</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">No need to return the wrong collet.</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Kind regards,</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Neil.</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">---------------------------</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Neil Stainton</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-family: 'Arial',sans-serif; color: #1f497d; mso-ligatures: standardcontextual;">HyperFlight Ltd</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-family: 'Arial',sans-serif; color: #1f497d; mso-ligatures: standardcontextual;">1 Drybank Farm</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-family: 'Arial',sans-serif; color: #1f497d; mso-ligatures: standardcontextual;">Fosse Way, Ettington</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-family: 'Arial',sans-serif; color: #1f497d; mso-ligatures: standardcontextual;">Stratford-upon-Avon </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-family: 'Arial',sans-serif; color: #1f497d; mso-ligatures: standardcontextual;">UK CV37 7PD</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-family: 'Arial',sans-serif; color: #1f497d; mso-ligatures: standardcontextual;"> </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Mob/WhatsApp: +44 (0)7821 351341</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Email: <a href="mailto:neil@hyperflight.co.uk">neil@hyperflight.co.uk</a></span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Web : <a href="http://www.hyperflight.co.uk">www.hyperflight.co.uk</a></span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">VAT ID: GB116294226</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">EORI: GB116294226000</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">From:</span></strong><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"> STEPHEN P SYROTIAK <<a href="mailto:stephen.s1@comcast.net">stephen.s1@comcast.net</a>> <br><strong><span style="font-family: 'Calibri',sans-serif;">Sent:</span></strong> 17 April 2026 21:30<br><strong><span style="font-family: 'Calibri',sans-serif;">To:</span></strong> <a href="mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a><br><strong><span style="font-family: 'Calibri',sans-serif;">Subject:</span></strong> Order No. 107719</span></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">I'm sorry to say that the spinner is wrong.</p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">The manufacturers had the wrong spinner in a correctly labeled bag.... It has a 1.5mm chuck 3mm I require. How do I get this back to you? </p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">Steve</p>
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