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From: <sales@hyperflight.co.uk>
To: "'Paul and Sue Tustain'" <paulsuetustain@googlemail.com>
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Subject: RE: Not Received.  Order no.109976
Date: Tue, 4 Aug 2026 17:12:07 +0100
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Hi Paul,

I am very sorry about this.

We will send a replacement parcel tomorrow.

Kind regards,

Neil.

---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
UK CV37 7PD

Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web  : www.hyperflight.co.uk
VAT ID: GB116294226
EORI: GB116294226000



-----Original Message-----
From: Paul and Sue Tustain <paulsuetustain@googlemail.com>=20
Sent: 04 August 2026 16:32
To: sales@hyperflight.co.uk
Subject: Re: Not Received. Order no.109976

Good afternoon,
I still have not received my item from DHL and have heard nothing from =
them or you in a week!!
Please would you send me a replacement propellor and nose cone which I =
ordered as soon as possible please which you said you would, as I really =
need them.
It is obviously not going to show up now and I am getting rather annoyed =
at waiting.
Regards
Paul Tustain.


> On 29 Jul 2026, at 12:26, Paul and Sue Tustain =
<paulsuetustain@googlemail.com> wrote:
>=20
> =EF=BB=BFHi Neil,
> We have checked with our neighbours and have posted on Facebook in our =
Kings Sutton community page with no luck,  looking to see if we could =
find it !!!
> Will try DHL again.
> Paul.
>=20
>=20
>> On 29 Jul 2026, at 12:23, Paul and Sue Tustain =
<paulsuetustain@googlemail.com> wrote:
>>=20
>> =EF=BB=BFHi, ok I will message them again and try.
>> Can you message them as well please?
>> Kind regards
>> Paul.
>>=20
>>>> On 29 Jul 2026, at 12:16, sales@hyperflight.co.uk wrote:
>>>=20
>>> =EF=BB=BFHi Paul,
>>>=20
>>> I am very sorry about this. I have emailed the shipping agent who =
will chase DHL.
>>>=20
>>> Can you please ask your neighbours also? The drive probably left it =
very close to your property.
>>>=20
>>> Kind regards,
>>>=20
>>> Neil.
>>>=20
>>> ---------------------------
>>> Neil Stainton
>>> HyperFlight Ltd
>>> 1 Drybank Farm
>>> Fosse Way, Ettington
>>> Stratford-upon-Avon
>>> UK CV37 7PD
>>>=20
>>> Mob/WhatsApp: +44 (0)7821 351341
>>> Email: neil@hyperflight.co.uk
>>> Web  : www.hyperflight.co.uk
>>> VAT ID: GB116294226
>>> EORI: GB116294226000
>>>=20
>>>=20
>>>=20
>>>=20
>>> -----Original Message-----
>>> From: Paul and Sue Tustain <paulsuetustain@googlemail.com>
>>> Sent: 29 July 2026 10:56
>>> To: sales@hyperflight.co.uk
>>> Subject: Not Received. Order no.109976
>>>=20
>>>=20
>>> Dear sirs,
>>> With regard to the above order I am sorry to say that DHL have =
obviously delivered my package to the wrong address!!
>>> I have been in touch with them twice and all they are saying is the =
package has been delivered!!
>>> It=E2=80=99s so frustrating as it was delivered to the wrong =
address, the photo shows a blocked paving drive and we have a tarmac =
drive but they don=E2=80=99t seem to care.
>>> As we have not received the item can you tell me what is going to =
happen?
>>> Yours sincerely
>>> Paul Tustain.
>>>=20
>>>=20