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From: Paul and Sue Tustain <paulsuetustain@googlemail.com>
Mime-Version: 1.0 (1.0)
Subject: Re: Not Received.  Order no.109976
Date: Tue, 4 Aug 2026 16:32:12 +0100
Message-Id: <0FA30645-C66E-4402-A963-A68389D58ECD@googlemail.com>
References: <F447ECDE-73DC-4F6A-B187-49543B2025D0@googlemail.com>
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To: sales@hyperflight.co.uk
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Good afternoon,
I still have not received my item from DHL and have heard nothing from them o=
r you in a week!!
Please would you send me a replacement propellor and nose cone which I order=
ed as soon as possible please which you said you would, as I really need the=
m.
It is obviously not going to show up now and I am getting rather annoyed at w=
aiting.
Regards
Paul Tustain.


> On 29 Jul 2026, at 12:26, Paul and Sue Tustain <paulsuetustain@googlemail.=
com> wrote:
>=20
> =EF=BB=BFHi Neil,
> We have checked with our neighbours and have posted on Facebook in our Kin=
gs Sutton community page with no luck,  looking to see if we could find it !=
!!
> Will try DHL again.
> Paul.
>=20
>=20
>> On 29 Jul 2026, at 12:23, Paul and Sue Tustain <paulsuetustain@googlemail=
.com> wrote:
>>=20
>> =EF=BB=BFHi, ok I will message them again and try.
>> Can you message them as well please?
>> Kind regards
>> Paul.
>>=20
>>>> On 29 Jul 2026, at 12:16, sales@hyperflight.co.uk wrote:
>>>=20
>>> =EF=BB=BFHi Paul,
>>>=20
>>> I am very sorry about this. I have emailed the shipping agent who will c=
hase DHL.
>>>=20
>>> Can you please ask your neighbours also? The drive probably left it very=
 close to your property.
>>>=20
>>> Kind regards,
>>>=20
>>> Neil.
>>>=20
>>> ---------------------------
>>> Neil Stainton
>>> HyperFlight Ltd
>>> 1 Drybank Farm
>>> Fosse Way, Ettington
>>> Stratford-upon-Avon
>>> UK CV37 7PD
>>>=20
>>> Mob/WhatsApp: +44 (0)7821 351341
>>> Email: neil@hyperflight.co.uk
>>> Web  : www.hyperflight.co.uk
>>> VAT ID: GB116294226
>>> EORI: GB116294226000
>>>=20
>>>=20
>>>=20
>>>=20
>>> -----Original Message-----
>>> From: Paul and Sue Tustain <paulsuetustain@googlemail.com>
>>> Sent: 29 July 2026 10:56
>>> To: sales@hyperflight.co.uk
>>> Subject: Not Received. Order no.109976
>>>=20
>>>=20
>>> Dear sirs,
>>> With regard to the above order I am sorry to say that DHL have obviously=
 delivered my package to the wrong address!!
>>> I have been in touch with them twice and all they are saying is the pack=
age has been delivered!!
>>> It=E2=80=99s so frustrating as it was delivered to the wrong address, th=
e photo shows a blocked paving drive and we have a tarmac drive but they don=
=E2=80=99t seem to care.
>>> As we have not received the item can you tell me what is going to happen=
?
>>> Yours sincerely
>>> Paul Tustain.
>>>=20
>>>=20