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From: Stuart Fincham <s.fincham@emdmusic.com>
Message-Id: <3B924CA5-0585-4CBA-A918-5D10B7547A4E@emdmusic.com>
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Subject: Re: Replacement Guitar
Date: Thu, 9 Jan 2020 10:42:31 +0000
In-Reply-To: <51e6e67e-ef86-646b-4631-a6318981e5dd@bhamair.com>
Cc: sales@expressmusic.co.uk,
solihull@expressmusic.co.uk,
coventry@expressmusicstore.co.uk
To: Accounts <accounts@bhamair.com>
References: <VI1PR03MB4093EA30847E48D45650B8F8EE390@VI1PR03MB4093.eurprd03.prod.outlook.com>
<51e6e67e-ef86-646b-4631-a6318981e5dd@bhamair.com>
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Hi Stephanie,
Thanks for your email,
Apologies again for the fault you experienced with your son=E2=80=99s =
guitar.=20
Although this is actually out of its warranty period, this is clearly a =
manufacturing default.
I will get a free of charge replacement sent out to Express Music =
Coventry alongside their next delivery and make sure its referenced =
clearly, so that they can forward it onto the Shirley branch.
I had actually failed to notice that we are lacking stock of the C430 M =
NAT, which aren=E2=80=99t due until the end of March.
As an act of goodwill, I will still honour the replacement with an SCL50 =
3/4-NAT. This is a more recent model from our latest range of Stagg =
classical guitars.
-Hopefully this new guitar is the encouragement your son needs to become =
the next Paco De Lucia!
Best wishes,
Stuart
Stuart Fincham=E2=94=82 UK Customer Service
=20
Second Floor, 78-80 High Street =20
Reigate
Surrey
RH2 9AP
T: 01293 862 612
Ext: 304
> On 9 Jan 2020, at 09:45, Accounts <accounts@bhamair.com> wrote:
>=20
> Good Morning Stuart,
>=20
> As per conversation this morning I have attached the copy receipt and =
a photo of the guitar that you have agreed to replace for me on the next =
shipment order to Express Music, Shirley. I have CC'd them in on this =
email so they are aware of what is happening and that they will be =
receiving a replacement guitar for me. You have advised this will take =
approximately 2 weeks, but if you could advise when you have a confirmed =
date that would be great so i can arrange my sons music lessons.
>=20
> Many thanks for all your assistance.
>=20
> Regards,
>=20
> Stephanie Cleaver
>=20
> Mobile 07432101076
>=20
>=20
>=20
> -------- Forwarded Message --------
> Date: Thu, 9 Jan 2020 09:26:46 +0000
> From: stephanie cleaver <secleaver@hotmail.co.uk> =
<mailto:secleaver@hotmail.co.uk>
> To: accounts@bhamair.com <mailto:accounts@bhamair.com> =
<accounts@bhamair.com> <mailto:accounts@bhamair.com>
>=20
>=20
>=20
> <IMG_0812.jpg>
>=20
>=20
>=20
> <IMG_0813.jpg>
>=20
>=20
>=20
> <IMG_0814.jpg>
>=20
>=20
> Sent from my iPhone
--Apple-Mail=_B5F2882C-B1A4-4C8E-940F-1CF0F026356E
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<html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; =
charset=3Dutf-8"></head><body style=3D"word-wrap: break-word; =
-webkit-nbsp-mode: space; line-break: after-white-space;" class=3D"">Hi =
Stephanie,<div class=3D""><br class=3D""></div><div class=3D"">Thanks =
for your email,</div><div class=3D""><br class=3D""></div><div =
class=3D"">Apologies again for the fault you experienced with your =
son=E2=80=99s guitar. </div><div class=3D""><br class=3D""></div><div=
class=3D"">Although this is actually out of its warranty period, this =
is clearly a manufacturing default.</div><div class=3D""><br =
class=3D""></div><div class=3D"">I will get a free of charge replacement =
sent out to Express Music Coventry alongside their next delivery and =
make sure its referenced clearly, so that they can forward it onto the =
Shirley branch.</div><div class=3D""><br class=3D""></div><div =
class=3D"">I had actually failed to notice that we are lacking stock of =
the <b class=3D"">C430 M NAT</b>, which aren=E2=80=99t due until the end =
of March.</div><div class=3D"">As an act of goodwill, I will still =
honour the replacement with an<b class=3D""> SCL50 3/4-NAT</b>. This is =
a more recent model from our latest range of Stagg classical =
guitars.</div><div class=3D"">-Hopefully this new guitar is the =
encouragement your son needs to become the next Paco De Lucia!</div><div =
class=3D""><div class=3D""><div style=3D"color: rgb(0, 0, 0); =
letter-spacing: normal; orphans: auto; text-align: start; text-indent: =
0px; text-transform: none; white-space: normal; widows: auto; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: =
break-word; -webkit-nbsp-mode: space; -webkit-line-break: =
after-white-space;" class=3D""><div style=3D"color: rgb(0, 0, 0); =
letter-spacing: normal; orphans: auto; text-align: start; text-indent: =
0px; text-transform: none; white-space: normal; widows: auto; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: =
break-word; -webkit-nbsp-mode: space; -webkit-line-break: =
after-white-space;" class=3D""><div style=3D"color: rgb(0, 0, 0); =
letter-spacing: normal; orphans: auto; text-align: start; text-indent: =
0px; text-transform: none; white-space: normal; widows: auto; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: =
break-word; -webkit-nbsp-mode: space; -webkit-line-break: =
after-white-space;" class=3D""><div style=3D"color: rgb(0, 0, 0); =
letter-spacing: normal; orphans: auto; text-align: start; text-indent: =
0px; text-transform: none; white-space: normal; widows: auto; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: =
break-word; -webkit-nbsp-mode: space; -webkit-line-break: =
after-white-space;" class=3D""><div style=3D"color: rgb(0, 0, 0); =
letter-spacing: normal; orphans: auto; text-align: start; text-indent: =
0px; text-transform: none; white-space: normal; widows: auto; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: =
break-word; -webkit-nbsp-mode: space; -webkit-line-break: =
after-white-space;" class=3D""><div style=3D"color: rgb(0, 0, 0); =
letter-spacing: normal; orphans: auto; text-align: start; text-indent: =
0px; text-transform: none; white-space: normal; widows: auto; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: =
break-word; -webkit-nbsp-mode: space; -webkit-line-break: =
after-white-space;" class=3D""><div style=3D"color: rgb(0, 0, 0); =
letter-spacing: normal; orphans: auto; text-align: start; text-indent: =
0px; text-transform: none; white-space: normal; widows: auto; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: =
break-word; -webkit-nbsp-mode: space; -webkit-line-break: =
after-white-space;" class=3D""><div style=3D"color: rgb(0, 0, 0); =
letter-spacing: normal; orphans: auto; text-align: start; text-indent: =
0px; text-transform: none; white-space: normal; widows: auto; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: =
break-word; -webkit-nbsp-mode: space; -webkit-line-break: =
after-white-space;" class=3D""><div style=3D"color: rgb(0, 0, 0); =
font-family: Helvetica; font-size: 12px; font-style: normal; =
font-variant: normal; font-weight: normal; letter-spacing: normal; =
line-height: normal; orphans: auto; text-align: start; text-indent: 0px; =
text-transform: none; white-space: normal; widows: auto; word-spacing: =
0px; -webkit-text-stroke-width: 0px;" class=3D""><br class=3D""></div><div=
style=3D"color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; =
font-style: normal; font-variant: normal; font-weight: normal; =
letter-spacing: normal; line-height: normal; orphans: auto; text-align: =
start; text-indent: 0px; text-transform: none; white-space: normal; =
widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" =
class=3D"">Best wishes,</div><div style=3D"color: rgb(0, 0, 0); =
font-family: Helvetica; font-size: 12px; font-style: normal; =
font-variant: normal; font-weight: normal; letter-spacing: normal; =
line-height: normal; orphans: auto; text-align: start; text-indent: 0px; =
text-transform: none; white-space: normal; widows: auto; word-spacing: =
0px; -webkit-text-stroke-width: 0px;" class=3D""><br class=3D""></div><div=
style=3D"color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; =
font-style: normal; font-variant: normal; font-weight: normal; =
letter-spacing: normal; line-height: normal; orphans: auto; text-align: =
start; text-indent: 0px; text-transform: none; white-space: normal; =
widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" =
class=3D"">Stuart</div><div style=3D"color: rgb(0, 0, 0); font-family: =
Helvetica; font-size: 12px; font-style: normal; font-variant: normal; =
font-weight: normal; letter-spacing: normal; line-height: normal; =
orphans: auto; text-align: start; text-indent: 0px; text-transform: =
none; white-space: normal; widows: auto; word-spacing: 0px; =
-webkit-text-stroke-width: 0px;" class=3D""><br class=3D""></div><div =
style=3D"color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; =
font-style: normal; font-variant: normal; font-weight: normal; =
letter-spacing: normal; line-height: normal; orphans: auto; text-align: =
start; text-indent: 0px; text-transform: none; white-space: normal; =
widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" =
class=3D""><div class=3D"" style=3D"orphans: 2; widows: 2; margin: 0px; =
color: rgb(95, 96, 98); font-family: Calibri;">Stuart Fincham=E2=94=82 =
UK Customer Service</div><div class=3D"" style=3D"orphans: 2; widows: 2; =
margin: 0px; color: rgb(95, 96, 98); font-family: =
Calibri;"> </div><div class=3D"" style=3D"orphans: 2; widows: 2; =
margin: 0px; color: rgb(95, 96, 98); font-family: Calibri;"><img =
class=3D"decoded" =
alt=3D"http://static.emdmusic.com/mail/logo-emd-signature.png" =
src=3D"http://static.emdmusic.com/mail/logo-emd-signature.png" =
style=3D"text-align: -webkit-auto;"><b class=3D""><br =
class=3D""></b></div><div class=3D"" style=3D"orphans: 2; widows: 2; =
margin: 0px; color: rgb(95, 96, 98); font-family: Calibri;"><br =
class=3D""></div><div class=3D"" style=3D"orphans: 2; widows: 2; margin: =
0px; color: rgb(95, 96, 98); font-family: Calibri;"><span style=3D"color: =
rgb(75, 75, 75); orphans: auto; widows: auto;" class=3D"">Second Floor, =
78-80 High Street </span><br style=3D"color: rgb(75, 75, 75); =
orphans: auto; widows: auto;" class=3D""><span style=3D"color: rgb(75, =
75, 75); orphans: auto; widows: auto;" class=3D"">Reigate</span></div><div=
class=3D"" style=3D"orphans: 2; widows: 2; margin: 0px; color: rgb(95, =
96, 98); font-family: Calibri;"><span style=3D"color: rgb(75, 75, 75); =
orphans: auto; widows: auto;" class=3D"">Surrey</span></div><div =
class=3D"" style=3D"orphans: 2; widows: 2; margin: 0px; color: rgb(95, =
96, 98); font-family: Calibri;"><span style=3D"color: rgb(75, 75, 75); =
orphans: auto; widows: auto;" class=3D"">RH2 9AP</span><br style=3D"color:=
rgb(75, 75, 75); orphans: auto; widows: auto;" class=3D""><span =
style=3D"color: rgb(75, 75, 75); orphans: auto; widows: auto;" =
class=3D""><br class=3D""></span></div><div class=3D"" style=3D"orphans: =
2; widows: 2; margin: 0px; color: rgb(95, 96, 98); font-family: =
Calibri;"><span style=3D"color: rgb(75, 75, 75); orphans: auto; widows: =
auto;" class=3D"">T: 01293 862 612</span></div><div class=3D"" =
style=3D"orphans: 2; widows: 2; margin: 0px; color: rgb(95, 96, 98); =
font-family: Calibri;"><span style=3D"color: rgb(75, 75, 75); orphans: =
auto; widows: auto;" class=3D"">Ext: 304</span></div><div class=3D"" =
style=3D"orphans: 2; widows: 2; margin: 0px; color: rgb(95, 96, 98); =
font-family: Calibri;"><br =
class=3D""></div></div></div></div></div></div></div></div><br =
class=3D"Apple-interchange-newline"></div><br =
class=3D"Apple-interchange-newline"></div><br =
class=3D"Apple-interchange-newline"><br =
class=3D"Apple-interchange-newline">
</div>
<div><br class=3D""><blockquote type=3D"cite" class=3D""><div =
class=3D"">On 9 Jan 2020, at 09:45, Accounts <<a =
href=3D"mailto:accounts@bhamair.com" =
class=3D"">accounts@bhamair.com</a>> wrote:</div><br =
class=3D"Apple-interchange-newline"><div class=3D"">
=20
<meta http-equiv=3D"content-type" content=3D"text/html; =
charset=3Dwindows-1252" class=3D"">
=20
<div text=3D"#000000" bgcolor=3D"#FFFFFF" class=3D""><p class=3D"">Good =
Morning Stuart,</p><p class=3D"">As per conversation this morning I have =
attached the copy receipt
and a photo of the guitar that you have agreed to replace for me
on the next shipment order to Express Music, Shirley. I have =
CC'd
them in on this email so they are aware of what is happening and
that they will be receiving a replacement guitar for me. You =
have
advised this will take approximately 2 weeks, but if you could
advise when you have a confirmed date that would be great so i can
arrange my sons music lessons.<br class=3D"">
</p><p class=3D"">Many thanks for all your assistance.</p><p =
class=3D"">Regards,</p><p class=3D"">Stephanie Cleaver</p><p =
class=3D"">Mobile 07432101076<br class=3D"">
</p>
<div class=3D"moz-forward-container"><br class=3D"">
<br class=3D"">
-------- Forwarded Message --------
<table class=3D"moz-email-headers-table" cellspacing=3D"0" =
cellpadding=3D"0" border=3D"0">
<tbody class=3D"">
<tr class=3D"">
<th valign=3D"BASELINE" nowrap=3D"nowrap" align=3D"RIGHT" =
class=3D"">Date: </th>
<td class=3D"">Thu, 9 Jan 2020 09:26:46 +0000</td>
</tr>
<tr class=3D"">
<th valign=3D"BASELINE" nowrap=3D"nowrap" align=3D"RIGHT" =
class=3D"">From: </th>
<td class=3D"">stephanie cleaver <a =
class=3D"moz-txt-link-rfc2396E" =
href=3D"mailto:secleaver@hotmail.co.uk"><secleaver@hotmail.co.uk></a=
></td>
</tr>
<tr class=3D"">
<th valign=3D"BASELINE" nowrap=3D"nowrap" align=3D"RIGHT" =
class=3D"">To: </th>
<td class=3D""><a class=3D"moz-txt-link-abbreviated" =
href=3D"mailto:accounts@bhamair.com">accounts@bhamair.com</a> <a =
class=3D"moz-txt-link-rfc2396E" =
href=3D"mailto:accounts@bhamair.com"><accounts@bhamair.com></a></td>=
</tr>
</tbody>
</table>
<br class=3D"">
<br class=3D"">
<meta http-equiv=3D"Content-Type" content=3D"text/html;
charset=3Dwindows-1252" class=3D"">
<div class=3D"BodyFragment"><font size=3D"2" class=3D""><span =
style=3D"font-size:11pt;" class=3D"">
<div class=3D"PlainText"><br class=3D"">
<br class=3D"">
</div>
</span></font></div>
<div class=3D""><span =
id=3D"cid:part1.C98143AF.CD568D8D@bhamair.com"><IMG_0812.jpg></span>=
</div>
<div class=3D"BodyFragment"><font size=3D"2" class=3D""><span =
style=3D"font-size:11pt;" class=3D"">
<div class=3D"PlainText"><br class=3D"">
<br class=3D"">
<br class=3D"">
</div>
</span></font></div>
<div class=3D""><span =
id=3D"cid:part2.52D5DE3D.69287568@bhamair.com"><IMG_0813.jpg></span>=
</div>
<div class=3D"BodyFragment"><font size=3D"2" class=3D""><span =
style=3D"font-size:11pt;" class=3D"">
<div class=3D"PlainText"><br class=3D"">
<br class=3D"">
<br class=3D"">
</div>
</span></font></div>
<div class=3D""><span =
id=3D"cid:part3.10E5308C.7FABDC53@bhamair.com"><IMG_0814.jpg></span>=
</div>
<div class=3D"BodyFragment"><font size=3D"2" class=3D""><span =
style=3D"font-size:11pt;" class=3D"">
<div class=3D"PlainText"><br class=3D"">
<br class=3D"">
Sent from my iPhone</div>
</span></font></div>
</div>
</div>
</div></blockquote></div><br class=3D""></div></body></html>=
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