MIME-Version: 1.0
Date: Wed, 24 Apr 2024 12:12:10 +0100
From: sales@expressmusic.co.uk
To: Mark Packham <markp@reverb.com>
Subject: Re: Classic 60s Tele
In-Reply-To: <CAGceAZhs3Mq29qk=wDXTFS-D0Rr9V1ktetbpCKr6CYmzRr7YGA@mail.gmail.com>
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 <8ca71aff91a9a36cadb2baeb00874d0d@expressmusic.co.uk>
 <CAGceAZhs3Mq29qk=wDXTFS-D0Rr9V1ktetbpCKr6CYmzRr7YGA@mail.gmail.com>
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Hi Mark
Hope you had a good break
I ve checked our bank account and the card we have registered with 
reverb and cant see anything
Was is paid together with other payments ? Can you confirm which account 
it was sent to ?
Phil
:)

On 2024-04-24 09:42, Mark Packham wrote:
> Hi Phil,
> 
> Apologies for the delayed response. I have been away on holiday.
> Customer support confirmed that this was sent to your bank on 10th
> April. Did it appear on your account?
> 
> Best,
> Mark
> 
> On Fri, Apr 19, 2024 at 2:22 PM <sales@expressmusic.co.uk> wrote:
> 
>> Hi Mark
>> Still trying to get the refund issue resolved but the case is now
>> closed
>> so I cant reply to the previous emails
>> Can you forward the email below for someone to look into ?
>> Phil :)
>> 
>> Hi
>> I have just checked our bank account and card we have on file and
>> the
>> refund isnt showing
>> Can you into this ?
>> I can see refund on the reverb site but not on any of our accounts
>> 04/10/2024    Transfer to bank    -£328.19
>> Phil
>> :)
>> 
>> On 2024-03-29 10:18, Ramiro L. (Reverb Support) wrote:
>> ##- Please type your reply above this line -##
>> 
>> Hey Philip,
>> 
>> I am reaching out to see if you received our last email.  You can
>> find
>> it here below again:
>> 
>> Thank you for informing that the refund was sent. We appreciate your
>> cooperation throughout the return process.
>> 
>> Currently you have a negative balance of -£768.83. This means that
>> the balance would need to be cleared before you can transfer 205.27
>> (Import costs) + 122.92 GBP for the return shipping costs as the
>> system does not apply the credit towards any open negative balances.
>> Once the negative balance is clear then you could transfer the
>> credit
>> to your bank account.
>> 
>> Alternatively, if you would like the refund now we can send you a
>> Paypal refund to your paypal email. If you choose this option please
>> confirm your Paypal email address where we can transfer you the
>> credit.
>> 
>> Please let us know which option would suit you best.
>> 
>> If you have any further questions or need assistance please let us
>> know.
>> 
>> Kind regards,
>> 
>> Kind regards,
>> 
>> Ramiro L. | Euro Support
>> 
>> On 2024-03-04 13:15, Mark Packham wrote:
>>> Hey Phil,
>>> 
>>> I've just forwarded this to the support team to have a look at. It
>>> seems like a miscommunication about what the buyer actually needed
>> to
>>> know. Someone from support will be in touch shortly.
>>> 
>>> Best,
>>> Mark
>>> 
>>> On Mon, Mar 4, 2024 at 11:47 AM <sales@expressmusic.co.uk>
>> wrote:
>>> 
>>>> Hi Mark
>>>> 
>>>> We have a bit of an issue with an order
>>>> 
>>>> Order #19777050
>>>> 
>>>> Happy to refund the customer but refunding our out going carriage
>> is
>>>> an
>>>> issue
>>>> 
>>>> Customer requested some measurements of the neck depth with I did
>>>> using
>>>> a gauge so should be pretty accurate. He’s then measured them
>> not
>>>> at the
>>>> fret and surprise surprise has a different measurement and wants
>> to
>>>> return. Really not a problem to refund the guitar but the
>> shipping
>>>> was
>>>> £150 !!
>>>> 
>>>> Is there anything you can do from your end ?
>>>> 
>>>> Phil
>>>> :)
>>> 
>>> --
>>> 
>>> [1]
>>> 
>>> Mark Packham
>>> 
>>> _Seller Engagement Senior Manager_
>>> 
>>> +44 20 3885 2529
>>> 
>>> [He / Him]
>>> 
>>> Reverb [1]
>>> 
>>> [2]
>>> 
>>> [3]
>>> 
>>> [4]
>>> 
>>> [5]
>>> 
>>> ||: BUY | PLAY | SELL :||
>>> 
>>> 
>>> 
>>> Links:
>>> ------
>>> [1] https://reverb.com/
>>> [2] https://www.facebook.com/reverbmarket
>>> [3] https://twitter.com/reverb
>>> [4] https://www.instagram.com/reverb/
>>> [5] https://www.youtube.com/user/reverbmarket
> 
> --
> 
>  [1]
> 
> Mark Packham
> 
> _Seller Engagement Senior Manager_
> 
> +44 20 3885 2529
> 
> [He / Him]
> 
> Reverb [1]
> 
>  [2]
> 
>  [3]
> 
>  [4]
> 
>  [5]
> 
> ||: BUY | PLAY | SELL :||
> 
> 
> 
> Links:
> ------
> [1] https://reverb.com/
> [2] https://www.facebook.com/reverbmarket
> [3] https://twitter.com/reverb
> [4] https://www.instagram.com/reverb/
> [5] https://www.youtube.com/user/reverbmarket