HEX

File: D:/hMailServer/Data/expressmusic.co.uk/sales/F2/{F285343F-8A65-48B0-AA38-23DF9DBBFE06}.eml
Date: Wed, 10 Jun 2026 02:36:04 GMT
From: ukinvoicequery@fedex.com
To: SALES@EXPRESSMUSIC.CO.UK
Message-ID: <404156261.333.1781058964995.JavaMail.fsprd@plxbebb0117.emea.fedex.com>
Subject: FedEx Query 47318640 - [EXTERNAL] Fwd: inv 4996175
MIME-Version: 1.0
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable

Dear Sir or Madam,
Thank you for your recent enquiry.
In order for us to review this matter fully, we require additional informat=
ion kindly provide the supporting documents related to the overcharge for o=
ur review.=20
Kindly provide invoice number, airwaybill number for lost shipment.
Also confirm whether you are disputing TNT of FedEx shipment.
Without required information we are unable to perform your request.
Thank you for your co-operation in this matter.
Yours Faithfully,
Vidhyashree B
FedEx Express
For invoice and payment related inquiries, please go to  Customer Support
Stop paper invoices now and sign up for FedEx Billing Online

---------------------------------------------------------------------------=
---------------------------------------------

From : sales@expressmusic.co.uk
To : ukinvoicequery@fedex.com
Sent : 06/09/2026 12:51:12 PM (UTC)
Received : 06/09/2026 12:52:25 PM (UTC)
Reply To : sales@expressmusic.co.uk
Subject : Re: FedEx Query 47318640 - [EXTERNAL] Fwd: inv 4996175
Forgot to add there shouldn=E2=80=99t be a charge at all anyway as the pack=
age=20
was lost
And billed to incorrect account ?
Phil

On 2026-06-09 09:18, ukinvoicequery@fedex.com wrote:
> Dear Sir or Madam,
>=20
> Thank you for your recent enquiry.
>=20
> In order for us to review this matter fully, we require additional=20
> information kindly provide the supporting documents related to the=20
> overcharge for our review.
>=20
> Without required information we are unable to perform your request.
>=20
> Thank you for your co-operation in this matter.
>=20
> Yours Faithfully,
>=20
> Vidhyashree B
>=20
> FedEx Express
> For invoice and payment related inquiries, please go to  Customer=20
> Support
> Stop paper invoices now and sign up for FedEx Billing Online
>=20
> -------------------------------------------------------------------------=
-----------------------------------------------
>=20
> From : sales@expressmusic.co.uk
> To : ukinvoicequery@fedex.com
> Sent : 06/08/2026 6:16:06 AM (UTC)
> Received : 06/08/2026 6:16:13 AM (UTC)
> Reply To : sales@expressmusic.co.uk
> Subject : Re: FedEx Query 47318640 - [EXTERNAL] Fwd: inv 4996175
> Hi
> The info needed isn=E2=80=99t available on our FedEx account, 90 days is =
the
> most I can search for
> Phil
>=20
> On 2026-06-08 07:41, ukinvoicequery@fedex.com wrote:
>> Dear Sir or Madam,
>>=20
>> Thank you for your recent enquiry.
>>=20
>> In order for us to review this matter fully, we require additional
>> information as indicated below. Please kindly forward by return the
>> following details:
>>=20
>> 1. Air Waybill number
>>=20
>> 2. Invoice number
>>=20
>> Once we have the requested information, we will be able to assist you.
>>=20
>> Thank you for your co-operation in this matter.
>>=20
>> Yours Faithfully,
>>=20
>> Vidhyashree B
>>=20
>> FedEx Express
>> For invoice and payment related inquiries, please go to  Customer
>> Support
>> Stop paper invoices now and sign up for FedEx Billing Online
>>=20
>> ------------------------------------------------------------------------=
------------------------------------------------
>>=20
>> From : sales@expressmusic.co.uk
>> To :
>> ukinvoicequeries@tnt.co.uk;sales@expressmusic.co.uk;ukinvoicequery@fedex=
.com;customerexperienceteamuk@tnt.co.uk
>> Sent : 05/27/2026 3:37:18 PM (UTC)
>> Received : 05/27/2026 3:37:28 PM (UTC)
>> Reply To : sales@expressmusic.co.uk
>> Subject : [EXTERNAL] Fwd: inv 4996175
>> Caution! This email originated outside of FedEx. Please do not open
>> attachments or click links from an unknown or suspicious origin.
>> Hi
>> Thanks for the recent invoice & statement & reminder & final notice
>> .....
>> We booked this shipment using our usual  fedex account (6799-7785-7)
>> that handles all our uk and international shipments.
>> So all invoiced and sorted as far as I am concerned.
>> Quoted shipment price was approx =C2=A310 so no idea why invoiced at =C2=
=A360 on
>> this duplicated charge.
>> I have emailed a few times before but not had a reply.
>> Today I have received a final notice which says 7 days from the 17th
>> (which was 10 days ago so please action this ASAP).
>> This shipment was lost so the customer didn't receive it anyway !!
>> Also please note I am away on annual leave from Friday returning 1st
>> July .
>> Can you please credit on this account and confirm this by email.
>> Phil, Express Music
>> :)
>>=20
>>=20
>> ------------------------------------------------------------------------=
------------------------------------------------
>>=20
>> From : sales@expressmusic.co.uk
>> To :
>> ukinvoicequeries@tnt.co.uk;sales@expressmusic.co.uk;ukinvoicequery@fedex=
.com;customerexperienceteamuk@tnt.co.uk
>> Sent : 05/27/2026 3:37:18 PM (UTC)
>> Received : 05/27/2026 3:37:28 PM (UTC)
>> Reply To : sales@expressmusic.co.uk
>> Subject : [EXTERNAL] Fwd: inv 4996175
>> Caution! This email originated outside of FedEx. Please do not open
>> attachments or click links from an unknown or suspicious origin.
>> Hi
>> Thanks for the recent invoice & statement & reminder & final notice
>> .....
>> We booked this shipment using our usual  fedex account (6799-7785-7)
>> that handles all our uk and international shipments.
>> So all invoiced and sorted as far as I am concerned.
>> Quoted shipment price was approx =C2=A310 so no idea why invoiced at =C2=
=A360 on
>> this duplicated charge.
>> I have emailed a few times before but not had a reply.
>> Today I have received a final notice which says 7 days from the 17th
>> (which was 10 days ago so please action this ASAP).
>> This shipment was lost so the customer didn't receive it anyway !!
>> Also please note I am away on annual leave from Friday returning 1st
>> July .
>> Can you please credit on this account and confirm this by email.
>> Phil, Express Music
>> :)


---------------------------------------------------------------------------=
---------------------------------------------

From : sales@expressmusic.co.uk
To : ukinvoicequery@fedex.com
Sent : 06/09/2026 12:51:12 PM (UTC)
Received : 06/09/2026 12:52:25 PM (UTC)
Reply To : sales@expressmusic.co.uk
Subject : Re: FedEx Query 47318640 - [EXTERNAL] Fwd: inv 4996175
Forgot to add there shouldn=E2=80=99t be a charge at all anyway as the pack=
age=20
was lost
And billed to incorrect account ?
Phil

On 2026-06-09 09:18, ukinvoicequery@fedex.com wrote:
> Dear Sir or Madam,
>=20
> Thank you for your recent enquiry.
>=20
> In order for us to review this matter fully, we require additional=20
> information kindly provide the supporting documents related to the=20
> overcharge for our review.
>=20
> Without required information we are unable to perform your request.
>=20
> Thank you for your co-operation in this matter.
>=20
> Yours Faithfully,
>=20
> Vidhyashree B
>=20
> FedEx Express
> For invoice and payment related inquiries, please go to  Customer=20
> Support
> Stop paper invoices now and sign up for FedEx Billing Online
>=20
> -------------------------------------------------------------------------=
-----------------------------------------------
>=20
> From : sales@expressmusic.co.uk
> To : ukinvoicequery@fedex.com
> Sent : 06/08/2026 6:16:06 AM (UTC)
> Received : 06/08/2026 6:16:13 AM (UTC)
> Reply To : sales@expressmusic.co.uk
> Subject : Re: FedEx Query 47318640 - [EXTERNAL] Fwd: inv 4996175
> Hi
> The info needed isn=E2=80=99t available on our FedEx account, 90 days is =
the
> most I can search for
> Phil
>=20
> On 2026-06-08 07:41, ukinvoicequery@fedex.com wrote:
>> Dear Sir or Madam,
>>=20
>> Thank you for your recent enquiry.
>>=20
>> In order for us to review this matter fully, we require additional
>> information as indicated below. Please kindly forward by return the
>> following details:
>>=20
>> 1. Air Waybill number
>>=20
>> 2. Invoice number
>>=20
>> Once we have the requested information, we will be able to assist you.
>>=20
>> Thank you for your co-operation in this matter.
>>=20
>> Yours Faithfully,
>>=20
>> Vidhyashree B
>>=20
>> FedEx Express
>> For invoice and payment related inquiries, please go to  Customer
>> Support
>> Stop paper invoices now and sign up for FedEx Billing Online
>>=20
>> ------------------------------------------------------------------------=
------------------------------------------------
>>=20
>> From : sales@expressmusic.co.uk
>> To :
>> ukinvoicequeries@tnt.co.uk;sales@expressmusic.co.uk;ukinvoicequery@fedex=
.com;customerexperienceteamuk@tnt.co.uk
>> Sent : 05/27/2026 3:37:18 PM (UTC)
>> Received : 05/27/2026 3:37:28 PM (UTC)
>> Reply To : sales@expressmusic.co.uk
>> Subject : [EXTERNAL] Fwd: inv 4996175
>> Caution! This email originated outside of FedEx. Please do not open
>> attachments or click links from an unknown or suspicious origin.
>> Hi
>> Thanks for the recent invoice & statement & reminder & final notice
>> .....
>> We booked this shipment using our usual  fedex account (6799-7785-7)
>> that handles all our uk and international shipments.
>> So all invoiced and sorted as far as I am concerned.
>> Quoted shipment price was approx =C2=A310 so no idea why invoiced at =C2=
=A360 on
>> this duplicated charge.
>> I have emailed a few times before but not had a reply.
>> Today I have received a final notice which says 7 days from the 17th
>> (which was 10 days ago so please action this ASAP).
>> This shipment was lost so the customer didn't receive it anyway !!
>> Also please note I am away on annual leave from Friday returning 1st
>> July .
>> Can you please credit on this account and confirm this by email.
>> Phil, Express Music
>> :)
>>=20
>>=20
>> ------------------------------------------------------------------------=
------------------------------------------------
>>=20
>> From : sales@expressmusic.co.uk
>> To :
>> ukinvoicequeries@tnt.co.uk;sales@expressmusic.co.uk;ukinvoicequery@fedex=
.com;customerexperienceteamuk@tnt.co.uk
>> Sent : 05/27/2026 3:37:18 PM (UTC)
>> Received : 05/27/2026 3:37:28 PM (UTC)
>> Reply To : sales@expressmusic.co.uk
>> Subject : [EXTERNAL] Fwd: inv 4996175
>> Caution! This email originated outside of FedEx. Please do not open
>> attachments or click links from an unknown or suspicious origin.
>> Hi
>> Thanks for the recent invoice & statement & reminder & final notice
>> .....
>> We booked this shipment using our usual  fedex account (6799-7785-7)
>> that handles all our uk and international shipments.
>> So all invoiced and sorted as far as I am concerned.
>> Quoted shipment price was approx =C2=A310 so no idea why invoiced at =C2=
=A360 on
>> this duplicated charge.
>> I have emailed a few times before but not had a reply.
>> Today I have received a final notice which says 7 days from the 17th
>> (which was 10 days ago so please action this ASAP).
>> This shipment was lost so the customer didn't receive it anyway !!
>> Also please note I am away on annual leave from Friday returning 1st
>> July .
>> Can you please credit on this account and confirm this by email.
>> Phil, Express Music
>> :)