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Date: Sat, 02 Feb 2019 10:07:53 +0000
From: sales@expressmusic.co.uk
To: <keith.thomas50@btinternet.com>
Subject: Re: Order/Invoice No: 21382
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hi keith
thanks for your email:)
just checking did you get the trem arm ok ?
regards
phil
expressmusic


On 2019-01-30 20:10, Keith Thomas wrote:
> Hi Phil,
>
> Thanks for your quick response.  All Ok with me.
>
> Got to say that your after sales service has been excellent - if only
> all other suppliers were as good.
>
> Cheers
>
> Keith
>
>
> ----Original message----
> From : sales@expressmusic.co.uk
> Date : 30/01/2019 - 17:05 (GMTST)
> To : keith.thomas50@btinternet.com
> Subject : Re: Order/Invoice No: 21382
>
> Hi
> Thanks for your email
> I will process the 10% refund now and will ship the trem arm tomorrow
> for delivery friday if thats ok ?
> :)
> Regards
> Phil
> ExpressMusic
>
> On 2019-01-30 16:42, Keith Thomas wrote:
>> Hi Phil,
>>
>> Apologies for the delay in responding - at last minute had to go to
>> Welsh borders over the weekend.
>>
>> Anyway, I have now tried to polish out the scratch as suggested but
>> this didn't work - the nick although small is on the edge of the
>> headstock and too deep (i.e. below the level of the wood stain
>> finish)
>> for this to work.
>>
>> I would ask for it to be replaced but I know this exact model is no
>> longer available so I don't believe that is an option.  As the 
>> guitar
>> is a pleasure to play and visually appealing (bar the small nick) -
>> at
>> least to my eyes - I would like to take you up on your offer of 
>> 24/01
>> for a discount in the form of a 10% refund and keep the guitar.
>> Please confirm that this is still OK.
>>
>> If you could supply the trem arm with black cap as well that would 
>> be
>> much appreciated.
>>
>> Many thanks for your help in resolving this.
>>
>> Kind regards
>>
>> Keith
>>
>> ----Original message----
>> From : keith.thomas50@btinternet.com
>> Date : 24/01/2019 - 17:09 (GMTST)
>> To : sales@expressmusic.co.uk
>> Subject : Re: Order/Invoice No: 21382
>>
>> Hi Phil,
>>
>> Thanks for your response.  As you recommend I will try to polish it
>> out at the weekend and let you know next week.
>>
>> I guess it will be best to wait until a decision is made before
>> posting the trem arm.
>>
>> Kind regards
>>
>> Keith
>>
>> ----Original message----
>> From : sales@expressmusic.co.uk
>> Date : 24/01/2019 - 09:48 (GMTST)
>> To : keith.thomas50@btinternet.com
>> Subject : Re: Order/Invoice No: 21382
>>
>> hi
>>
>> thanks for your email
>>
>> we have just checked another prs standard guitar box we have in 
>> stock
>> and it doesnt have a trem arm cap either, how odd ...
>>
>> we do have a prs trem arm in stock with black tip which we can post
>> to
>> you
>>
>> sorry we didnt notice the mark on the headstock, shall have you 
>> tried
>> polishing it out ?
>>
>> if it won't polish you can either return the guitar (just let us 
>> know
>> and we can arrange ups to collect) or if your happy with a discount
>> we
>> can arrange a 10% refund
>>
>> regards
>> phil
>> expressmusic
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On 2019-01-23 16:51, Keith Thomas wrote:
>>> Hi,
>>>
>>> Today I received delivery of the PRS Standard Santana Vintage 
>>> Cherry
>>> guitar I ordered from you.
>>>
>>> So far I have only unwrapped the guitar and made an initial visual
>>> inspection. Unfortunately I found a small scratch on the edge of 
>>> the
>>> headstock (right side as you look at it) - it looks as though it 
>>> may
>>> have been nicked when being dismounted from a wall hanger (or
>>> similar). I have attached 2 photos. Also the black end cap for the
>>> tremelo arm is missing.
>>>
>>> Please advise.
>>>
>>> Keith Thomas
>>>
>>> e-mail: keith.thomas50@btinternet.com
>>>
>>> mobile: 07541-314298