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Date: Wed, 02 Oct 2013 13:48:15 +0100
From: sales@expressmusicstore.co.uk
To: <saxypol@hotmail.co.uk>
Subject: Re: Express Music Enquiry
In-Reply-To: <22A90602-D9F6-4789-ADD8-C747607085B3@mail.itpartnership.com>
References: <22A90602-D9F6-4789-ADD8-C747607085B3@mail.itpartnership.com>
Message-ID: <0c540785853104b2b90f7b933724085c@expressmusicstore.co.uk>
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Hi

Thanks for your email & order

Sorry we did not send the coorrect item

We have shipped the correct reed today for you

Hang on to the Rico reed sent in error as a spare

Regards

Phil
ExpressMusic

On 2013-10-01 19:59, saxypol@hotmail.co.uk wrote:
> Name: Polly
>
> Email: saxypol@hotmail.co.uk
>
> Enquiry: Hi,
> The other day I ordered 2 alto saxophone reeds.
> However one that I have been delivered is not what I ordered. I asked
> for a Rico Royal 3.5 and instead you have delivered a Rico 3.5.
> Why?
> I would appreciate it if the correct reed could be sent.
>
> Hope to hear from you soon.
> Kind regards
>
> Polly Wickham